Besides providing rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to help Seattle, Washington organizations with specific technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more generalized assistance such as PC support, IT administration, and Call Center services. Short-term staffing makes it possible for businesses to respond to expected or unplanned increases in the need for network services, which may result from situations like company mergers, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term supplemental staffing can also fill voids caused by the loss of full-time staff members because of vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services offer organizations the ability to respond to increases in demand for IT services without being saddled with the expense and delays associated with identifying and recruiting reliable IT help and without the burden of increasing your full-time head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast access to proven IT professionals
- Simple initiation, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk service is a proven flexible staff augmentation alternative that enables IT organizations to divide the work of Help Desk support seamlessly between their full-time network staff and Progent's extensive team of technical support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk program is a collaborative service solution powered by the industry's leading group professional services tool for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations across the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Seattle, Washington Organizations
Progent's nationwide team of certified consultants and technical experts can provide Seattle, Washington businesses a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Seattle, Washington Companies
To learn more about Progent's short-term staff augmentation services for Seattle, Washington companies, call 800-993-9400 or visit Contact Progent.