Immediate Remote Help for Seattle Washington Networks
Urgent Remote Consulting for Seattle SystemsFor organizations located in Seattle Washington, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they have the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. This lowers immediate costs since solutions require fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many online service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast repairs manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote help and repair for information systems of any size. Progent's Technical Response Center can communicate with your system remotely without compromising system security.

Progent's proven service database system maintains extensive records for all support that Progent's customers have received. Progent's authorized engineers have access to the details of support rendered to every client by every Progent consultant. This database of problems and repairs is structured as a readily retrievable internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to find the best solutions in the least time.

Online services available from Progent to companies in Seattle Washington include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT personnel and your Progent consultant so potential issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting tools designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your in-house network support staff. User access to the Help Desk, provision of technical assistance, escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your core IT support staff, by Progent's team, or by a combination. You have complete flexibility to expand or reduce your share of technical support work as needed. Progent takes care of initial deployment and onboarding of the professional services PSA software plus documentation, testing and training. To find out more about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals offers your clients in Seattle Washington quick communication with an efficient technical support group with years of experience offering phone consulting and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a major enabler of business productivity, and Progent's aim is to fix rather than simply report IT issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Seattle Washington online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they expand into crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate multiple platforms.
How Your Seattle Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Seattle Washington, Progent's online computer support engineers can deliver effective and affordable system help whenever your business requires it. More than 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Seattle office has a local freelance support technician or employs a full time organization that know how to handle day-to-day network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to resolve unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Services for Seattle Washington
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Seattle Washington the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of network service, executing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to each customer. The discipline of documenting and organizing support activity allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's IT outsourcing packages offer economical computer consulting for mid-size businesses. Whether it includes planning network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or developing a web-based eCommerce solution, outsourcing your IT engineering services can smooth out expenses and minimize risks, allowing network support expenses to increase in a more moderate and controlled manner than is feasible by amassing a large, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system architecture for your vital Windows-based business software including Windows 2008, Exchange Server, and Microsoft SQL Server.
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