Immediate Online Help for Seattle Computer Networks
Urgent Remote Consulting for Seattle NetworksFor companies located in Seattle or anywhere in Washington, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where quick solutions somehow end up as big bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the maximum degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to access your computer system without breaching system security.

Progent's sophisticated service reporting system includes comprehensive records of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent client by any Progent engineer. This archive of problems and responses is organized as a quickly accessible support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online consulting experts can find the best resolutions promptly.

Online services available from Progent to businesses in Seattle and throughout the state of Washington include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals offers your workers in Seattle or anywhere in the state of Washington quick assistance from a reliable network service group with substantial background providing phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a significant contributor to company performance, and Progent's target is to fix instead of merely report network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they expand into downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a mix of platforms.
How Your Seattle Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Seattle or anywhere in the state of Washington, Progent's online computer support specialists can deliver expert and cost-effective IT support the moment your organization requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Seattle organization works with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially complicated integration problems.

Details of Progent's Online Network Support for Seattle
Progent's phone support, remote repair, network security expertise, and network administration services offer offices in Seattle or anywhere in the state of Washington the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.