Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Fast and Affordable Online Technical Support for Seattle IT Networks
For organizations located in Seattle or anywhere in the state of Washington, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers provide excellent value because they have the practical background and have access to the advanced technology necessary to solve most network problems quickly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your company's network remotely without violating network security.
Progent's sophisticated customer support database application includes comprehensive documentation for all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by any Progent consultant. This history of anomalies and repairs is stored as an easily retrievable support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts can determine the most efficient solutions in the least time.
Remote technical services available from Progent to businesses in Seattle and anywhere in the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-qualified online service engineers can deliver network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to help your company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most complex problems occurring in network planning, installation, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems quickly. In common cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via advanced on-line support tools in order to provide efficient, secure, and economical diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of networking appliances by delivering consulting services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help you to recover rapidly after a damaging penetration. Security support services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; installing firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad spectrum of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Seattle Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to create an internal Help Desk but who need quick response from an effective Help Desk with proficient telephone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software to handle the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center group during demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network experts gives your customers in Seattle or anywhere in the state of Washington instant communication with an effective support resource with substantial background delivering phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's aim is to fix instead of merely record network problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By detecting possible problems before they expand into downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Seattle or throughout the state of Washington, Progent's online network support specialists can deliver professional and affordable system support the moment your organization requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Seattle office deals with a local independent consultant or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to address sudden network crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Businesses in Seattle
Progent's remote IT consulting services enable your Seattle business to realize the advantages of on-call, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most companies in Seattle or anywhere in Washington, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, serious problems sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these instances, Progent's online support experts offer a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful knowledge to increase your capability to deal with future problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have smaller internal costs than big service companies and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for assistance during an emergency. As your business grows, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always available.
- Create a Scalable Basis for Seamless Growth
Companies often begin with an information system created on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The practice of documenting and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.