Immediate Online Help for Seattle Computer Networks
For companies located in Seattle or anywhere in Washington, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where quick solutions somehow end up as big bills. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the maximum degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to access your computer system without breaching system security.
Progent's sophisticated service reporting system includes comprehensive records of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent client by any Progent engineer. This archive of problems and responses is organized as a quickly accessible support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online consulting experts can find the best resolutions promptly.
Online services available from Progent to businesses in Seattle and throughout the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to help you business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most stubborn challenges associated with network design, integration, management, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their depth of experience enables them to solve problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network using the latest remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure products. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points deployment help, Cisco WiFi controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Seattle Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of veteran information technology professionals offers your workers in Seattle or anywhere in the state of Washington quick assistance from a reliable network service group with substantial background providing phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a significant contributor to company performance, and Progent's target is to fix instead of merely report network issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they expand into downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a mix of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Seattle or anywhere in the state of Washington, Progent's online computer support specialists can deliver expert and cost-effective IT support the moment your organization requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Seattle organization works with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially complicated integration problems.
Details of Progent's Online Network Support for Seattle
Progent's phone support, remote repair, network security expertise, and network administration services offer offices in Seattle or anywhere in the state of Washington the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Seattle and is also ideal for customers in geographic regions of Washington that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and requires no periodic subscription fee for services provided during normal working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings include technology integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Project Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that align with the specific requirements of your business.
- Advanced Remote Access Tools
Protected remote access permits Progent's service professionals to see exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, executing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.