Onsite and Online Computer Support for

Greater Seattle Metro Area Contact Information:

Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.

Fast and Affordable Remote Troubleshooting for Seattle Information Networks
For businesses in Seattle or anywhere in the state of Washington, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This reduces immediate expenses because solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. Unlike typical remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes which promote the maximum level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your company's network remotely without breaching network security.

Progent's advanced customer support database application keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support delivered to every Progent customer by every Progent engineer. This database of issues and fixes is structured as a readily searchable support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the best resolutions promptly.

Online support services offered by Progent to businesses in Seattle and anywhere in the state of Washington include:

• Certified MS Windows Experts
  Progent's Microsoft-qualified remote service engineers can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of platform support such as Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 migration, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Microsoft Office Access Development and Training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle the most challenging challenges encountered in network design, deployment, maintenance, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value since their depth of experience permits them to fix problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your environment by means of the latest remote support tools in order to perform efficient, secure, and economical analysis and remediation.

  Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity products. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• CISM and CISSP Qualified System Security Specialists
  Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recuperate rapidly following a serious breach. Security solutions available from Progent cover in depth information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Cloud Integration
  Progent offers expert remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of information technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.

  Major Linux versions for which Progent can provide expert support include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight series of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

• Help Desk Call Center Expertise
  Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the resources to create an internal Help Desk Call Center but who want quick response from an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.

  Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent addition to your current Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex technical challenges, or be available in those situations when your regular resources are too busy.

  Progent's Help Desk Call Center team of veteran network professionals gives your customers in Seattle or anywhere in the state of Washington instant access to an effective support resource with years of experience providing telephone-based help and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company performance, and Progent's policy is to resolve and not simply document technical problems.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Group provides remote advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

• Unified and Automated Administration of Hybrid Cloud Networks
  System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent offers organizations in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in crashes, proactive monitoring can ward off stressful and costly information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by multiple platforms.

Even if your Seattle organization relies on a regular freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to address sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Seattle
Progent's online IT consulting services enable your Seattle organization to realize the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Advantages to your company include:

• Seamless virtual extension of your on-site IT resources
  For most businesses in Seattle and throughout Washington, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can solve the majority of network issues. On the other hand, serious problems can strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to improve your ability to deal with future problems locally.

• Less Dependence on Individual Service Providers
  For IT support, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller internal costs than larger support firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your network grows, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your network stays up and running.

• Create a Scalable Foundation for Seamless Growth
  Companies often begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure that can offer the solid foundation to handle current business requirements and ease future expansion.

• Interact with Problem Solvers Instead of Technology Vendors
  Smaller companies require advice and technical education to negotiate an increasingly complex maze of technology options available for accelerating business growth and improving efficiency. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

• Complete Records of IT Services
  Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Automated Server Monitoring with MS Operations Manager
  Progent is one of the only support firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and expensive service losses.

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