Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Fast and Affordable Remote Troubleshooting for Seattle Networks
For businesses located in Seattle or anywhere in the state of Washington, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve most information system problems quickly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for remote technical support and repair for computer systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your company's environment remotely without violating network security.
Progent's proven customer support database system stores detailed histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services provided to every Progent customer by any Progent consultant. This database of trouble tickets and repairs is organized as a quickly retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other extensive technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.
Online support services offered by Progent to customers in Seattle and throughout the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-certified remote service experts can provide network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 migration support as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and certifies a person's network technology knowledge at the expert level. CCIEs know how to resolve the most stubborn problems surrounding network design, installation, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their deep expertise enables them to resolve problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using the latest remote support technology in order to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity appliances by providing consulting services that include:
CISM and CISSP Qualified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up rapidly after a serious penetration. Security support services offered by Progent cover comprehensive data security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Seattle Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the resources to support an in-house Call Center but who want quick access to an efficient Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center software to address the special demands of your corporation, or adding occasional phone support staff to supplement your existing Call Center team to deal with unusually busy situations like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of experienced network professionals provides your computer users in Seattle or anywhere in the state of Washington instant communication with an effective network service resource with years of background offering phone help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's goal is to fix rather than just document network problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply online advanced engineering support and training in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting possible problems before they expand into downtime, automated monitoring can head off inconvenient and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Seattle or throughout the state of Washington, Progent's phone-based network support engineers are ready to deliver effective and economical IT support the moment your company needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Seattle organization works with a regular freelance support technician or employs a full time IT staff that know how to handle common network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to deal with unexpected system crises or especially complicated integration projects.
Advantages of Progent's Network Help for Offices in Seattle
Progent's remote support services enable your Seattle organization to enjoy the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:
- Convenient remote extension of your local support resources
With most companies in Seattle or anywhere in Washington, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can take care of the majority of technical problems. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your local help and to transfer useful information to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller businesses often depend on individual freelance service providers. Although independent consultants have less internal costs than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service experts to insure your IT system remains available.
- Create a Solid Foundation for Seamless Expansion
Organizations often begin with an IT architecture implemented on a modest budget. Without a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business requirements and ease downstream expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and improving efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network support, executing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.