Fast Remote Support for Seattle Computer Systems
For organizations in Seattle or anywhere in Washington, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online support experts offer excellent value due to the fact that they have the practical background and have access to the advanced technology required to solve most network problems quickly. Efficient support reduces direct costs since solutions require minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes somehow turn into major invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to communicate with your system without breaching network security.
Progent's sophisticated service database application maintains comprehensive records describing the service that Progent's clients have received. Progent's team engineers have access to the details of all help provided to each Progent customer by any Progent engineer. This archive of anomalies and solutions is organized as a conveniently searchable support database that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Remote technical support services provided by Progent to customers in Seattle and anywhere in the state of Washington include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to help you business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a person's technical skills at the expert level. CCIEs can deal with even the most complex issues occurring in network design, installation, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art remote support technology in order to perform fast, secure, and economical analysis and repair.
Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly after a serious breach. Security services available from Progent cover in depth information security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad array of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Seattle Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for companies who lack the budget to support an internal Help Desk but who need fast response from an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent reinforcement of your existing Call Center team. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex computer system challenges, or be available in overflow situations when your regular support engineers are swamped.
Progent's Call Center staff of experienced network professionals offers your clients in Seattle or anywhere in the state of Washington fast access to a reliable network service resource with substantial experience delivering phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a major contributor to business performance, and Progent's aim is to fix rather than simply track network problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Seattle, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause network outages, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple operating systems.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Seattle or anywhere in the state of Washington, Progent's online network support specialists can deliver professional and economical IT help the instant your company requires it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Seattle organization has a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Seattle
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Seattle or anywhere in the state of Washington unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Seattle and is also ideal for networks in geographic areas of Washington that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online service and asks for no ongoing retainer for services provided during normal business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized specialists with experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in critical business applications. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Application Design
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that match the specific requirements of your business.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive onsite service call. Sophisticated online access software and experienced engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, performing a wide variety of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert IT help, but also a consultant with proven methods for using computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.