Fast Remote Technical Support for Seattle Computer Systems
For companies located in Seattle or anywhere in the state of Washington, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve most network issues quickly. Efficient support reduces immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven methodologies which ensure the highest degree of efficiency for online consulting and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your computer system remotely without violating corporate security.
Progent's proven customer support database application includes thorough records for the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to every client by any Progent consultant. This database of trouble tickets and responses is stored as an easily retrievable support knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to determine optimal resolutions quickly.
Remote support available from Progent to businesses in Seattle and anywhere in the state of Washington include:
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can resolve even the most difficult problems encountered in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value since their depth of expertise enables them to fix problems quickly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of the latest remote troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of connectivity appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recover rapidly following a damaging penetration. Security services offered by Progent include: in depth network security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Seattle Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk software to meet the special needs of your business, or providing occasional phone support staff to supplement your in-house Help Desk group to deal with high-demand situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Seattle or anywhere in the state of Washington rapid access to a large technical support group with extensive background delivering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid contributor to company efficiency, and Progent's goal is to solve and not just annotate network problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, system monitoring can ward off stressful and costly service crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments based on a variety of platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Seattle or anywhere in the state of Washington, Progent's phone-based network support specialists are ready to provide professional and cost-effective system help the instant your company needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Seattle office works with a regular independent support technician or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or particularly complex integration problems.
Details of Progent's Online Network Services for Seattle
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Seattle or throughout the state of Washington the greatest leverage for your IT budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Seattle and is also ideal for customers in more remote regions of Washington that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and requires no ongoing retainer for services provided during regular business hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Application Development
Apple Macintosh Support
Amazon MWS Application Development
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that match the special needs of your company.
- Advanced Online Connectivity Tools
Secure online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive personal service call. Sophisticated remote connectivity software and expert technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.