Fast and Affordable Remote Help for Seattle Washington IT Networks
For companies located in Seattle Washington, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast solutions manage to end up as big invoices. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes which promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to link to your company's system remotely without breaching corporate security.
Progent's sophisticated technical support database system stores extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the details of assistance provided to every Progent customer by every Progent engineer. This database of problems and repairs is structured as an easily accessible support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best resolutions in the least time.
Online services provided by Progent to companies in Seattle Washington include:
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help your company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most challenging issues encountered in network design, deployment, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. CCIEs offer excellent value because their deep experience permits them to fix problems quickly. In typical cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure products by offering consulting services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to recuperate quickly following a damaging penetration. Security solutions available from Progent include: thorough data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Seattle Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting support can aid you in building an effective new Call Center or improving your current one, identifying or customizing Call Center application software to handle the particular demands of your business, or adding occasional phone support personnel to supplement your in-house Help Desk team to deal with high-demand scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Call Center staff of seasoned network consultants provides your clients in Seattle Washington quick assistance from a dependable technical support group with substantial experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of company success, and Progent's goal is to resolve rather than simply report network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering expertise and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Seattle Washington online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting potential problems before they expand into downtime, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Seattle Washington, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Seattle organization relies on a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to solve sudden network emergencies or especially complex integration projects.
Details of Progent's Remote Network Services for Seattle Washington
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Seattle Washington unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Seattle Washington and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and asks for no ongoing subscription fee for services delivered during normal working hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support services consist of system integration, MS Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that address the specific needs of your company.
- Sophisticated Online Access Software
Protected online connectivity permits Progent's service experts to observe precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise require a costly personal service call. Cutting-edge online connectivity software and expert technicians together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by each staff member to every client. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.