Immediate Online Support for Seattle Washington Networks
Urgent Remote Support for Seattle NetworksFor organizations located in Seattle Washington, Progent offers remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike many online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to end up as big bills. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven methodologies which permit the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to communicate with your computer system without breaching corporate security.

Progent's sophisticated service reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help delivered to every Progent client by any consultant. This database of anomalies and solutions is structured as an easily exploitable internal database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' in-house product engineers so Progent's online service specialists can arrive at the most efficient resolutions in the least time.

Online support services provided by Progent to customers in Seattle Washington include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or improving your existing organization, evaluating or enhancing Help Desk software to handle the special needs of your company, or providing occasional online staff to work with your in-house Call Center group to handle unusually busy situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts offers your workers in Seattle Washington quick access to an efficient technical support resource with extensive background delivering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's aim is to fix rather than merely report IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Seattle Washington online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Seattle Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Seattle Washington, Progent's online computer support specialists are ready to deliver effective and cost-effective IT help the moment your business needs it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Seattle organization has a regular freelance consultant or employs a full time IT staff that know how to handle the majority of network problems, Progent’s Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to handle sudden system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Companies in Seattle Washington
Progent's online technical help services allow your Seattle company to realize the benefits of on-call, world-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Seattle Washington, nearby network service resources, whether made up of freelance consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, serious problems can strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call support professionals provide a convenient, fast, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your capability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller companies often rely on individual freelance consultants. While freelance service people carry smaller internal costs than larger support firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may force your company to wait for help during an emergency. As your business expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex array of product options capable of promoting business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, refined remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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