Immediate Remote Troubleshooting for Seattle Washington Information Networks
Fast Online Help for Seattle NetworksFor companies in Seattle Washington, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value because they have the real-world experience and have access to the advanced technology necessary to resolve most information system issues rapidly. This reduces direct costs since solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at handling problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested processes that allow the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's environment without compromising network security.

Progent's powerful customer support reporting application keeps thorough records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance rendered to every customer by every Progent engineer. This database of trouble tickets and solutions is structured as an easily retrievable internal database that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best resolutions quickly.

Online support services available from Progent to clients in Seattle Washington include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files/folders, apps, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used as this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or improving your existing one, identifying or modifying Call Center software to handle the special needs of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center group to deal with high-demand events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of experienced information technology consultants gives your clients in Seattle Washington rapid access to a large technical support group with years of background delivering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a solid enabler of company productivity, and Progent's intent is to solve and not just record technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To read more about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Seattle Washington remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they cause full-scale emergencies, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate multiple operating systems.
How Your Seattle Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Seattle Washington, Progent's phone-based computer support engineers can provide effective and cost-effective IT support whenever your business requires it. More than 20 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Seattle company works with a regular freelance consultant or employs a full time organization that can handle common network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Offices in Seattle Washington
Progent's remote network troubleshooting services enable your Seattle business to experience the benefits of immediate, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added business value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Seattle Washington, local computer service providers, whether represented by independent consultants or an internal IT staff, can solve typical network issues. However, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support professionals provide an easy, fast, and economical way to augment your local resources and to pass on useful knowledge to increase your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often rely on independent freelance consultants. Although freelance consultants have smaller overhead than larger support firms and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your company to go without assistance during an emergency. As your company expands, system downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to make sure your IT system stays available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems require proper analysis, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure that can provide the stable foundation to meet critical business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical training to navigate through an ever more complex maze of technology options capable of accelerating business growth and improving productivity. These companies do not need a network engineer who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of IT service, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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