Immediate Online Support for Seattle Information Networks
Urgent Remote Technical Support for Seattle SystemsFor organizations located in Seattle or anywhere in the state of Washington, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where quick repairs somehow turn into substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-proven processes that allow the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.

Progent's sophisticated technical support reporting application maintains detailed records of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services rendered to every Progent customer by any Progent engineer. This history of anomalies and responses is structured as a conveniently retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to find the best solutions in the least time.

Remote support available from Progent to businesses in Seattle and anywhere in the state of Washington include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your established one, selecting or enhancing Help Desk Call Center software to handle the unique demands of your business, or providing temporary online staff to reinforce your internal Help Desk resources to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network experts provides your customers in Seattle or anywhere in the state of Washington quick communication with a large network service resource with substantial background providing phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key driver of business success, and Progent's policy is to fix instead of just report technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they result in downtime, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a variety of OS platforms.
How Your Seattle Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Seattle or anywhere in the state of Washington, Progent's phone-based computer support specialists can deliver expert and economical IT support whenever your business requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Seattle business deals with a regular independent support technician or employs an in-house organization that know how to deal with common computer problems, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Seattle
Progent's online technical help services allow your Seattle business to have the benefits of on-call, expert IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Seattle or anywhere in Washington, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network problems. On the other hand, serious problems can occur when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service specialists offer a convenient, fast, and affordable way to supplement your regular resources and to pass on useful knowledge to improve your ability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses often rely on independent freelance consultants. While freelance service people have less overhead than big support companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Companies often begin with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly designed systems need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex array of product alternatives available for promoting business success and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the front lines of IT support, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.