Fast and Affordable Remote Technical Support for Seattle Computer Networks
Urgent Online Support for Seattle SystemsFor organizations in Seattle or anywhere in Washington, Progent offers remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. This lowers direct expenses since solutions require minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-tested processes which allow the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's computer system without violating network security.

Progent's advanced customer support database system stores thorough records of all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to each customer by any engineer. This history of problems and fixes is stored as an easily accessible support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's online consulting specialists can come up with the most efficient resolutions promptly.

Remote technical services offered by Progent to companies in Seattle and throughout the state of Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Seattle or anywhere in the state of Washington fast contact with a large network service group with years of background offering phone help and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a significant driver of business success, and Progent's policy is to fix and not merely track network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team can supply remote professional consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By anticipating looming problems before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a combination of operating systems.
How Your Seattle Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Seattle or anywhere in the state of Washington, Progent's online network support engineers are ready to provide professional and cost-effective IT support whenever your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Seattle company relies on a local independent support technician or employs a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected network crises or especially tough integration problems.

Features of Progent's Remote Computer Services for Seattle
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer businesses in Seattle or throughout the state of Washington the greatest leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.