Fast and Affordable Online Technical Support for Seattle Washington Networks
Urgent Online Technical Support for Seattle NetworksFor companies in Seattle Washington, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced technology required to solve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your company's computer system without breaching system security.

Progent's advanced customer support database application stores thorough histories describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services provided to each Progent client by every consultant. This database of issues and solutions is stored as an easily accessible proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the best resolutions quickly.

Online support provided by Progent to businesses in Seattle Washington include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center application software to address the unique requirements of your business, or providing occasional online staff to supplement your in-house Help Desk resources during demanding scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran network experts provides your clients in Seattle Washington instant access to a large technical support resource with extensive experience offering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a significant contributor to business success, and Progent's aim is to fix instead of simply record IT problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Seattle Washington remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they grow into downtime, automated monitoring can minimize stressful and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support multiple operating systems.
How Your Seattle Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Seattle Washington, Progent's phone-based network support engineers can provide professional and affordable system help the instant your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Seattle office has a regular independent support technician or employs an in-house organization that can deal with common network problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to resolve sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in Seattle Washington
Progent's online IT consulting services allow your Seattle business to enjoy the advantages of timely, world-class network support without the expense of managing a full-time IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most offices in Seattle Washington, nearby computer support resources, whether consisting of outside consultants or an internal IT staff, can handle the majority of network problems. However, serious problems can strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online support experts give you a convenient, quick, and economical solution to augment your local help and to pass on useful knowledge to increase your ability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent service people carry smaller overhead than larger service firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup help may require your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system is always available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems need careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to handle current business demands and ease future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business success and improving efficiency. They hardly need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Microsoft Dynamics GP software includes analytics and reporting features that let you track all operations, sales and expenses, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can enable you to design reports that allow you to analyze your business more thoroughly, turning raw data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized business application development and eCommerce applications that integrate seamlessly with Dynamics GP/Great Plains.

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    Dynamics GP/Great Plains 2010 software is a comprehensive business management platform that integrates data and operations throughout your business, communicates easily with other applications, and brings together employees, clients and suppliers unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and manage a reliable, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Progent's Cisco CCIE-certified wireless network experts offer remote or onsite configuration and troubleshooting services to help your organization to plan, implement, update, tune, manage and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office layout, building structure, and expected workloads.

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    Progent offers several network security service bundles intended to deliver larger corporations an independent and thorough security assessment from a group of certified security consultants. All Progent's network security evaluation bundles feature a suite of procedures including network scans from inside and from outside the company security perimeter, expert analysis of scanned data by certified security engineers, production of a report documenting the findings, plus a live high-level executive summary and a detailed interactive outbrief for internal IT engineers.

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    Progent's Microsoft-certified consultants have more than 10 years of background delivering email support for companies ranging from small offices to global corporations. Progent offers affordable consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, design high availability email systems, and facilitate remote and wireless email access. Progent’s Microsoft Exchange consulting services can help you in planning and implementing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients using Outlook and can help you integrate Microsoft Outlook Web App for all major browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard managed services.

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