Fast and Affordable Remote Help for Seattle Washington IT Networks
Urgent Phone Support for Seattle NetworksFor companies located in Seattle Washington, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast solutions manage to end up as big invoices. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes which promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's sophisticated technical support database system stores extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the details of assistance provided to every Progent customer by every Progent engineer. This database of problems and repairs is structured as an easily accessible support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best resolutions in the least time.

Online services provided by Progent to companies in Seattle Washington include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting support can aid you in building an effective new Call Center or improving your current one, identifying or customizing Call Center application software to handle the particular demands of your business, or adding occasional phone support personnel to supplement your in-house Help Desk team to deal with high-demand scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Call Center staff of seasoned network consultants provides your clients in Seattle Washington quick assistance from a dependable technical support group with substantial experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of company success, and Progent's goal is to resolve rather than simply report network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced engineering expertise and training in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Seattle Washington online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting potential problems before they expand into downtime, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a variety of OS platforms.
How Your Seattle Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Seattle Washington, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Seattle organization relies on a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progent’s Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to solve sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Network Services for Seattle Washington
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Seattle Washington unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified restore capabilities for Microsoft networks. SCDPM 2016 delivers application-sensitive backup for key platforms such as Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, deploy, manage, and repair a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can help you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and within your budget.

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    Progent's experts can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one education. Progent can help businesses to migrate to macOS from OS X or earlier versions of Apple OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad synchronization, or migrating to Apple's iCloud. For computer environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's objectives.

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    Progent can help you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and increase productivity by ensuring that operating systems and applications are always current, tracking product licenses, and monitoring resource usage profiles so you can make smart purchasing decisions. Once you are ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.

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    Progent can help you to understand the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.

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    Citrix offers a powerful family of products that deliver enterprise-level manageability, scalability, and performance for virtualizing servers and for server-based delivery of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified engineers can help you to evaluate the strategic benefits of Citrix technology and help you design, validate, implement, optimize, and maintain Citrix virtualization platforms.

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    • Specialists Private Clouds for Small Businesses
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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are based on mature virtualization technologies that enable small businesses with mixed- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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