For small and midsize businesses in Seattle or anywhere in the state of Washington, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to solve the majority of network problems rapidly. This reduces direct expenses since service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the highest degree of effectiveness for online consulting and repair for small company information networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to link to your network remotely without breaching system security.
Progent's highly evolved customer support database system keeps comprehensive histories of all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of all help delivered to each customer by any Progent consultant. This history of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's remote service specialists are able to determine optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Seattle or anywhere in Washington or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based technical service professionals offer advanced credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to resolve practically any crisis that may occur in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-OS networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services available from Progent to customers in Seattle and throughout the state of Washington include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking professionals, and validates an individual's networking knowledge at the expert level. CCIEs can resolve the most complex problems surrounding network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent value since their broad expertise allows them to find solutions for even the most difficult problems quickly. In many instances, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can receive timely assistance for serious network problems that are impacting worker efficiency but are not within the comfort zone of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of advanced remote support tools to provide quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate rapidly following a damaging breach. Security support services available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Seattle Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who don't have the budget to build and maintain an internal Call Center but who need fast communication with an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or improving your established organization, evaluating or modifying Call Center application software to handle the special demands of your corporation, or adding temporary online personnel to supplement your existing Help Desk Call Center group to handle high-demand scenarios like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Seattle or anywhere in the state of Washington rapid communication with an efficient network service resource with extensive experience providing telephone-based help and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's aim is to solve instead of just record technical issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can support the artistic components of Mac environments by providing phone-based consulting services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide businesses in Seattle, or anywhere in the state of Washington, online computer system monitoring support centered around MS Operations Manager network monitoring, customized by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they cause crashes, system monitoring can head off inconvenient and expensive network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area