For small and midsize companies in Seattle or anywhere in Washington, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. This reduces immediate expenses since solutions require a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into large bills. Progent's skill at dealing with problems quickly translates into your company spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies that allow the maximum level of effectiveness for remote technical support and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to connect to your system remotely without compromising network security.
Progent's advanced technical support reporting application includes comprehensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help rendered to every Progent customer by every engineer. This database of issues and repairs is organized as a quickly exploitable internal database that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts can come up with optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Seattle or anywhere in Washington or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online technical support engineers have advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's consultants to resolve practically any crisis likely to crop up in a small business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to customers in Seattle and anywhere in the state of Washington include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges associated with network design, integration, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their broad expertise allows them to find solutions for the most complex problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get timely support for severe network problems that are impacting business efficiency but are beyond the comfort zone of your regular network maintenance group or consultant. Progent's Cisco CCIE engineers can interface to your network by means of advanced remote support technology to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN products.
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly following a damaging breach. Security support services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Seattle Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for small companies who don't have the budget to support an internal Call Center but who require quick response from an efficient Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center software to handle the special needs of your company, or providing occasional phone support staff to supplement your in-house Call Center resources during high-demand situations like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Seattle or anywhere in the state of Washington instant assistance from a reliable network service resource with substantial background offering telephone-based help and online repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a key enabler of company productivity, and Progent's goal is to solve and not merely record IT issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides online and in-depth engineering expertise and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and Office Excel. To read more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the creative components of Macintosh computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Seattle, or anywhere in the state of Washington, remote network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they result in network outages, automated monitoring can head off inconvenient and costly service crises. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area