For small and midsize businesses located in Seattle or anywhere in the state of Washington, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for dealing with problems quickly translates into your company conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the highest level of efficiency for online help and repair for small business computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to link to your environment remotely without breaching system security.
Progent's proprietary service database application stores detailed records for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance delivered to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is structured as an easily searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists can find the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Seattle or anywhere in Washington or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based technical support professionals have certified skills in an extensive array of disciplines. This wide range of technical skills enables Progent's consultants to address almost any emergency that may occur in a small business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help clients with mixed-OS networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to companies in Seattle and anywhere in the state of Washington include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's network technology skills at the master level. Cisco CCIEs know how to handle the most complex challenges occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional value since their deep expertise allows them to resolve even the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can receive timely support for severe network problems that are lowering business productivity but are beyond the experience of your local IT service group or consultant. Progent's CCIE support experts can communicate with your network via sophisticated on-line support tools to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-certified online service engineers can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to clean up rapidly following a damaging breach. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Seattle Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the budget to create an in-house Call Center but who require quick access to a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative to handle complex technical challenges, or be ready in hectic circumstances when your other resources are too busy.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software to address the special needs of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center group during demanding events like software migrations, major updates, or installing new applications.
Progent's Call Center staff of seasoned information technology experts offers your customers in Seattle or anywhere in the state of Washington instant contact with an efficient network service resource with years of experience providing phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's goal is to solve and not simply track technical issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional consulting expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft Excel. To learn more information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic facets of Mac computing by providing remote help services and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Seattle, or anywhere in the state of Washington, remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in crashes, proactive monitoring can minimize stressful and costly network crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of operating systems.
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area