For small and midsize businesses in Seattle or anywhere in Washington, Progent offers help for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent value because they have the real-world experience and the advanced tools to resolve the majority of network problems rapidly. This reduces immediate costs since service calls accumulate a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where quick repairs manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small company computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's system without compromising corporate security.
Progent's highly evolved service database system keeps thorough histories of the support that Progent's customers have received. Progent's staff consultants have access to the specifics of all help delivered to every Progent customer by every Progent consultant. This archive of anomalies and solutions is structured as a readily accessible support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other vast support databases and permit fast access to vendors' internal support staff with the result that Progent's remote service experts can find the most efficient solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Seattle or anywhere in Washington or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote support professionals offer certified skills in an extensive array of products and technologies. This broad range of IT skills allows Progent's consultants to tackle almost any crisis that may occur in a small company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to customers in Seattle and anywhere in the state of Washington include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most complex problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing workarounds or identifying software updates. CCIEs offer excellent value since their deep expertise enables them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate support for severe network issues that are lowering worker productivity but are beyond the scope of your ordinary IT support personnel. Progent's CCIE engineers can tie into your computer system by means of advanced remote support technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support engineers offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP network security consultants offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to clean up quickly following a serious breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Seattle Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk with professional phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Call Center application software to address the special demands of your company, or providing temporary phone support personnel to supplement your in-house Help Desk group to handle high-demand scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced network professionals provides your clients in Seattle or anywhere in the state of Washington rapid contact with a dependable network service resource with years of background providing phone support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a crucial driver of business productivity, and Progent's policy is to solve rather than merely document IT issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft applications including CRM, MS Project, Word, and MS Excel. To learn more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the artistic facets of Mac systems by delivering phone-based help services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Seattle, or anywhere in the state of Washington, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your IT support is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area