For small and midsize companies located in Seattle Washington, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. This reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Support Tools
Over time, Progent has developed an array of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your network without violating corporate security.
Progent's proprietary technical support database system keeps thorough records describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support rendered to every client by every Progent engineer. This archive of trouble tickets and fixes is stored as an easily searchable internal knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Seattle Washington or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online support professionals possess advanced credentials in an extensive set of disciplines. This broad scope of capability permits Progent's consultants to address virtually any problem that may occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online services provided by Progent to customers in Seattle include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including network infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve the most intractable issues encountered in network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value since their broad experience permits them to find solutions for the most intractable problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a CCIE so you can receive immediate help for severe network issues that are hurting worker productivity but are beyond the comfort zone of your local computer support resources. Progent's CCIE consultants can communicate with your network using the latest remote support technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN solutions.
Authorized Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly after a serious penetration. Security services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Seattle Washington Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who don't have the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software products to meet the unique demands of your company, or providing occasional online staff to work with your in-house Call Center group to deal with demanding events like software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your customers in Seattle Washington fast access to an efficient support resource with years of background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major enabler of company efficiency, and Progent's intent is to solve instead of merely record network issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, MS Word, and Excel. To read additional information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic elements of Mac systems by providing remote help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Seattle Washington online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering looming problems before they evolve into downtime, proactive monitoring can avoid disruptive and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area