For small and midsize companies located in Seattle Washington, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. This reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Support Tools
Over time, Progent has developed an array of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your network without violating corporate security.
Progent's proprietary technical support database system keeps thorough records describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support rendered to every client by every Progent engineer. This archive of trouble tickets and fixes is stored as an easily searchable internal knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Seattle Washington or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's online support professionals possess advanced credentials in an extensive set of disciplines. This broad scope of capability permits Progent's consultants to address virtually any problem that may occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online services provided by Progent to customers in Seattle include:
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Progent in addition offers a full range of online PC desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software products to meet the unique demands of your company, or providing occasional online staff to work with your in-house Call Center group to deal with demanding events like software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your customers in Seattle Washington fast access to an efficient support resource with years of background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major enabler of company efficiency, and Progent's intent is to solve instead of merely record network issues.
Progent's Apple Mac professionals can nurture the artistic elements of Mac systems by providing remote help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Seattle Washington online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering looming problems before they evolve into downtime, proactive monitoring can avoid disruptive and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate a mix of platforms.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
City | Address | Phone | Link |
Bellevue | 11900 N.E. 1st Street Bellevue, WA 98005 United States |
(206) 258-8873 | Bellevue Network Support Services |
Lynnwood | 16825 48th Ave W, #102 Lynnwood, WA 98037 United States |
(425) 903-5055 | Lynnwood Network Support Services |
Seattle | 1001 4th Ave, #3200 Seattle, WA 98154 United States |
(206) 258-8872 | Seattle Network Support Services |
Tacoma | 1102 A Street, Suite 300 Tacoma, WA 98402 United States |
(253) 590-4400 | Tacoma Network Support Services |
Tukwila | 14900 Interurban Ave S Tukwila, WA 98168 United States |
(425) 905-3006 | Tukwila Network Support Services |