For small businesses located in Seattle Washington, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they have the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support reduces immediate costs since solutions require a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling technical issues quickly translates into your business saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven processes which promote the maximum degree of efficiency for online help and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to link to your system without compromising network security.
Progent's highly evolved technical support database application maintains comprehensive documentation describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help rendered to each customer by any Progent consultant. This database of problems and responses is stored as a readily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional extensive technical databases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Seattle Washington or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote network support engineers possess credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to manage virtually any emergency that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with multi-platform networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based services available from Progent to customers in Seattle include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server consolidation and easy management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and validates an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult challenges associated with network design, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to resolve the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get timely help for severe network infrastructure issues that are hurting business productivity but are outside the scope of your regular computer service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your network by means of sophisticated on-line troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support services including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Seattle Washington Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are designed for small businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk software products to handle the unique needs of your company, or providing occasional online personnel to work with your internal Call Center group during high-demand events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals provides your workers in Seattle Washington instant access to a large technical support resource with years of experience offering telephone-based help and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a crucial driver of business efficiency, and Progent's target is to solve rather than merely document IT problems.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Word, and MS Excel. To read more on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative elements of Mac environments by delivering remote help services and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Seattle Washington remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they grow into crashes, remote monitoring can head off stressful and expensive service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area