For small and midsize companies in Seattle or anywhere in Washington, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they are equipped with the practical experience and the advanced tools to resolve the majority of network problems rapidly. This lowers direct costs because solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with problems quickly translates into your business spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's system without compromising corporate security.
Progent's powerful technical support database application includes comprehensive histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the records of assistance provided to every Progent customer by every consultant. This database of anomalies and solutions is structured as a quickly searchable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to determine the best solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Seattle or anywhere in Washington or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote consulting engineers offer credentials in a comprehensive array of disciplines. This broad scope of IT skills allows Progent's consultants to resolve almost any crisis likely to occur in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to clients in Seattle and anywhere in the state of Washington include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad range of information technology including system architecture, email systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's networking skills at the master level. Cisco CCIEs know how to resolve even the most intractable issues surrounding network design, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep experience allows them to solve even the most complex problems rapidly. In common instances, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so you can receive timely assistance for complex network infrastructure issues that are lowering worker efficiency but are not within the comfort zone of your local IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced remote troubleshooting tools to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support services such as Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recover quickly after a damaging penetration. Security services available from Progent cover thorough network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses often need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Seattle Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for small businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your current Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource for the most difficult computer system challenges, or be available in hectic situations when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your business, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology experts provides your clients in Seattle or anywhere in the state of Washington quick communication with an efficient network service group with substantial experience providing telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a major contributor to company performance, and Progent's goal is to resolve and not merely report technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Microsoft Excel. To read more information about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the artistic components of Macintosh computing by offering remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Seattle, or anywhere in the state of Washington, remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into downtime, automated monitoring can ward off inconvenient and costly information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a combination of platforms.
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area