Greater Seattle Metro Area Contact Information:
Progent locations in the Greater Seattle Metro Area
For small and midsize businesses located in Seattle or anywhere in Washington, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate costs because solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at solving technical issues quickly results in your company spending less money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to access your system without breaching network security.
Progent's sophisticated technical support reporting application maintains comprehensive records of the service that Progent's customers have received. Progent's team consultants have access to the records of services rendered to every Progent customer by every consultant. This history of trouble tickets and repairs is structured as a readily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Seattle or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service engineers have advanced credentials in an extensive array of technologies. This broad range of IT skills enables Progent's engineers to handle almost any problem likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to clients in Seattle and throughout the state of Washington include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges associated with network design, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent value because their broad experience allows them to solve the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can get immediate assistance for serious network problems that are crippling worker productivity but are outside the scope of your regular IT support providers. Progent's Cisco CCIE consultants can connect to your environment via the latest remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can deliver network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop support services including Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security engineers can provide a range of security services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist you to recover rapidly after a damaging breach. Security consulting services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Seattle Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for small companies who lack the resources to support an in-house Help Desk Call Center but who need fast communication with an effective Help Desk with professional telephone support plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative for the toughest computer system problems, or be ready in those circumstances when your regular support engineers are swamped.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk software products to handle the particular requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Seattle or anywhere in the state of Washington quick assistance from an effective support group with substantial experience offering telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant driver of business success, and Progent's goal is to solve and not just document network problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers online advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and Office Excel. To find out more information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can promote the artistic aspect of Apple Mac environments by offering remote consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a range of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Seattle, or anywhere in the state of Washington, online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your IT support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, proactive monitoring can head off disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.