Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
For small and midsize businesses located in Seattle or anywhere in Washington, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate costs because solutions require a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at solving technical issues quickly results in your company spending less money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to access your system without breaching network security.
Progent's sophisticated technical support reporting application maintains comprehensive records of the service that Progent's customers have received. Progent's team consultants have access to the records of services rendered to every Progent customer by every consultant. This history of trouble tickets and repairs is structured as a readily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Seattle or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service engineers have advanced credentials in an extensive array of technologies. This broad range of IT skills enables Progent's engineers to handle almost any problem likely to crop up in a small business information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to clients in Seattle and throughout the state of Washington include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most intractable issues encountered in network design, deployment, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience enables them to fix the most intractable problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive timely support for serious network infrastructure problems that are hurting worker productivity but are outside the comfort zone of your ordinary IT service providers. Progent's Cisco CCIE support experts can interface to your environment using sophisticated remote troubleshooting tools to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-qualified online support engineers offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop services such as Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Qualified System Security Specialists
Progent's qualified CISM and CISSP security consultants offer a variety of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover quickly following a serious penetration. Security solutions offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building safe architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Seattle Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who lack the resources to create an in-house Help Desk but who need fast response from an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk can act as an escalation option to resolve the toughest network problems, or be ready in overflow situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or improving your current one, identifying or modifying Call Center software products to address the special requirements of your company, or adding temporary online personnel to reinforce your in-house Call Center resources during high-demand events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Seattle or anywhere in the state of Washington quick contact with a reliable support group with substantial experience providing phone help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a significant driver of company productivity, and Progent's policy is to fix rather than simply annotate IT issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To find out more information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic elements of Apple Mac environments by offering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio/video or building an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Seattle, or anywhere in the state of Washington, remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your network support is proactive and automated. By anticipating possible issues before they result in downtime, proactive monitoring can avoid disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support multiple OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.