Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
For small businesses in Seattle or anywhere in the state of Washington, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where fast solutions somehow end up as large bills. Progent's skill at solving technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes that permit the maximum level of efficiency for remote consulting and repair for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your environment without breaching system security.
Progent's sophisticated customer support database system includes extensive histories of the service that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help delivered to each customer by any consultant. This archive of trouble tickets and resolutions is stored as a readily retrievable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Seattle or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based support professionals offer advanced credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's consultants to resolve virtually any problem that may take place in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to clients in Seattle and anywhere in the state of Washington include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most difficult issues occurring in network planning, integration, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience allows them to fix even the most complex problems rapidly. In common cases, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support firms make CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for severe network infrastructure issues that are crippling business productivity but are beyond the experience of your local network service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment using the latest remote support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-certified remote service professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your business to recover rapidly after a serious penetration. Security support services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Seattle Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who don't have the budget to create an internal Help Desk but who require quick response from a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the most difficult network problems, or be available in those instances when your other resources are overwhelmed.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk software to meet the particular demands of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk team to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants offers your clients in Seattle or anywhere in the state of Washington quick access to a large network service resource with years of experience offering phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a key enabler of company performance, and Progent's target is to resolve and not simply document network issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting expertise and education in key business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. For more information on Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the creative components of Mac systems by delivering phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Seattle, or anywhere in the state of Washington, online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your IT support is proactive and automated. By exposing possible problems before they expand into downtime, proactive monitoring can avoid disruptive and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.