Fast and Affordable Online Help for Seattle Information Networks
For organizations in Seattle or anywhere in Washington, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support reduces immediate costs since service calls accumulate minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to connect to your company's computer system without breaching network security.
Progent's proven customer support database application keeps thorough histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services provided to each Progent customer by every consultant. This database of problems and solutions is organized as an easily accessible proprietary database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' in-house support staff so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Remote services provided by Progent to companies in Seattle and throughout the state of Washington include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with the most complex problems occurring in network design, deployment, management, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience enables them to solve problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of advanced remote troubleshooting tools to perform fast, safe, and economical analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading family of networking appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover quickly after a damaging breach. Security support services available from Progent include: in depth data security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance resolving problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Seattle Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk Call Center application software to address the particular needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk group to deal with unusually busy situations like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Seattle or anywhere in the state of Washington fast assistance from an efficient support group with substantial experience offering telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business performance, and Progent's aim is to resolve instead of just annotate IT issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Seattle, or anywhere in the state of Washington, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By detecting emerging problems before they cause full-scale emergencies, automated monitoring can minimize stressful and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Seattle or throughout the state of Washington, Progent's online computer support engineers are ready to deliver expert and affordable system help the moment your organization has to have it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Seattle office relies on a regular freelance consultant or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected system crises or especially complicated integration problems.
Details of Progent's Online Network Support for Seattle
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give companies in Seattle or anywhere in the state of Washington unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Seattle and is also ideal for networks in more remote regions of Washington that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone help and imposes no periodic retainer for services provided during normal business hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to authorized professionals with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that meet the unique needs of your business.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive onsite visit. State-of-the-art remote access software and experienced technicians combine to enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for applying technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.