Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
Fast Remote Support for Seattle Computer Networks
For businesses in Seattle or anywhere in Washington, Progent offers remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. This lowers direct expenses because service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow turn into large bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.
Progent's powerful customer support reporting system includes extensive records of the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help provided to every client by any Progent engineer. This history of problems and responses is stored as a readily accessible proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional vast support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with the best resolutions quickly.
Online technical services available from Progent to businesses in Seattle and throughout the state of Washington include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can deal with the most challenging problems occurring in network infrastructure planning, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and developing alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to fix problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via state-of-the-art remote troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points planning and integration help, Cisco wireless controllers support Services, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to clean up rapidly after a serious breach. Security solutions available from Progent include: thorough data security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Seattle Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the money or time to support an internal Call Center but who need quick communication with a dependable Help Desk Call Center with professional telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk software to handle the special demands of your corporation, or providing temporary online personnel to supplement your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology experts gives your clients in Seattle or anywhere in the state of Washington instant assistance from a large support group with years of background delivering telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a solid driver of business success, and Progent's target is to resolve and not simply record technical issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Seattle, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering possible problems before they cause network outages, automated monitoring can ward off stressful and costly service crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a mix of operating systems.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Seattle or throughout the state of Washington, Progent's online computer support engineers are ready to deliver effective and economical system help the moment your company has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Seattle company has a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially complex integration projects.
Features of Progent's Remote Network Support for Seattle
Progent's phone help, Internet-based repair, system security consulting, and network management services offer companies in Seattle or throughout the state of Washington unparalleled leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Seattle and is also ideal for networks in geographic areas of Washington that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for online service and asks for no monthly retainer for support services provided during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Software Design
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the specific requirements of your business.
- Advanced Online Connectivity Tools
Secure remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal visit. Cutting-edge online access tools and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose workers need immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each client. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.