Fast and Affordable Online Help for Seattle Washington Information Networks
For businesses in Seattle Washington, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. Efficient support lowers direct costs because service calls use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where quick solutions manage to turn into major bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum level of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your environment remotely without breaching network security.
Progent's sophisticated customer support database system maintains comprehensive documentation describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services provided to every client by every Progent engineer. This database of problems and repairs is organized as a readily searchable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine optimal solutions promptly.
Online technical services provided by Progent to businesses in Seattle Washington include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges occurring in network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to find solutions for problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of state-of-the-art on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate quickly after a damaging breach. Security support services available from Progent cover thorough network security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Seattle Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Seattle Washington fast assistance from a dependable support resource with extensive background offering phone consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's policy is to resolve rather than just report technical issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides online professional consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Seattle Washington online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Seattle Washington, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the instant your company requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Seattle organization relies on a local freelance support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to handle sudden system emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Organizations in Seattle Washington
Progent's online IT consulting services allow your Seattle organization to experience the benefits of immediate, world-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
For most offices in Seattle Washington, local computer service resources, whether made up of freelance consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly solution to augment your local help and to transfer useful information to increase your capability to handle future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often rely on individual freelance service providers. While freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your business expands, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network stays available.
- Build a Scalable Basis for Smooth Expansion
Businesses often begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the business. These badly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business demands and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller organizations require guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to each customer. The practice of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.