Fast Remote Troubleshooting for Seattle Washington Information Networks
For companies in Seattle Washington, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions use up minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where fast fixes manage to turn into major bills. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to interface to your network remotely without compromising network security.
Progent's advanced service reporting system includes extensive histories for the service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to every customer by any Progent consultant. This history of anomalies and resolutions is structured as an easily accessible support knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Online technical support services provided by Progent to businesses in Seattle Washington include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies an individual's networking skills at the master level. CCIEs can resolve even the most stubborn challenges surrounding network infrastructure design, installation, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover rapidly following a damaging breach. Security support services offered by Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile access; guarding your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Seattle Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center software products to address the special demands of your business, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with unusually busy events like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran information technology experts provides your workers in Seattle Washington immediate contact with a dependable network service group with extensive experience delivering telephone-based consulting and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a solid driver of business efficiency, and Progent's target is to solve rather than simply document technical problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Seattle Washington online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By exposing possible issues before they expand into network outages, remote monitoring can minimize disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Seattle Washington, Progent's online network support engineers can deliver effective and affordable IT help the moment your business requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Seattle office deals with a regular independent support technician or employs a full time organization that can handle the majority of network problems, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly complicated integration projects.
Details of Progent's Online Network Support for Seattle Washington
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services offer companies in Seattle Washington the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Seattle Washington and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone support and requires no periodic retainer for support services provided during normal business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services include system integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Software Development
Apple Mac Support
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the unique needs of your business.
- Sophisticated Online Connectivity Software
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite service call. Cutting-edge online access tools and experienced engineers combine to allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.