Fast and Affordable Remote Help for Seattle Computer Systems
For businesses in Seattle or anywhere in Washington, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage because they have the practical background and have access to the advanced tools necessary to resolve most network issues quickly. Efficient support lowers direct expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more with incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor repairs somehow end up as big invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's network without breaching corporate security.
Progent's advanced service database application stores extensive documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance provided to each customer by any consultant. This history of trouble tickets and repairs is organized as a readily retrievable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' internal support staff so Progent's remote consulting experts can determine the best resolutions in the least time.
Remote support available from Progent to companies in Seattle and anywhere in the state of Washington include:
Certified MS Windows Support
Progent's Microsoft-premier remote support experts offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 development, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help your company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most complex challenges occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value since their broad expertise permits them to resolve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using sophisticated remote troubleshooting tools to perform fast, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco networking support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Seattle Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the budget to build and maintain an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest technical challenges, or be ready in those instances when your other resources are swamped.
Progent's Call Center staff of seasoned information technology experts offers your computer users in Seattle or anywhere in the state of Washington rapid access to an effective technical support resource with extensive background offering telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a key driver of business success, and Progent's goal is to resolve rather than simply track IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By spotting potential issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by multiple platforms.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Seattle or anywhere in the state of Washington, Progent's online computer support specialists are ready to provide professional and economical system help the instant your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Seattle organization relies on a regular freelance support technician or maintains a full time IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to fix sudden system crises or especially complicated integration projects.
Features of Progent's Remote Network Support for Seattle
Progent's online help, remote repair, network security expertise, and network management services give businesses in Seattle or anywhere in the state of Washington the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Seattle and is also ideal for networks in geographic areas of Washington that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone service and requires no periodic subscription fee for services delivered during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized specialists with skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Design
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that address the specific requirements of your company.
- Advanced Online Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal service call. Effective online access software and experienced technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained offices whose clients require immediate access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of network support, performing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.