Fast Online Support for Seattle Washington Information Networks
Fast Phone Support for Seattle SystemsFor businesses in Seattle Washington, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. This reduces direct costs since service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor fixes manage to end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent's Technical Response Center can communicate with your network without violating corporate security.

Progent's powerful customer support database system maintains comprehensive records for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services rendered to every client by any Progent engineer. This database of anomalies and repairs is organized as a quickly searchable support knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.

Online services available from Progent to customers in Seattle Washington include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT staff and your assigned Progent consultant so potential problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast recovery of important files/folders, applications, images, plus VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity on a device that only you possess and that uses a different network channel. A broad selection of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk provides a smooth supplement to your in-house IT support resources. User access to the Help Desk, provision of support services, escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are resolved by your corporate network support resources, by Progent, or both. You have complete versatility to expand or shrink your part of technical support work as circumstances demand. Progent provides initial installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and education. For more information about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or improving your existing one, selecting or customizing Call Center application software to address the unique requirements of your corporation, or providing temporary online staff to reinforce your internal Help Desk group to handle high-demand scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts gives your customers in Seattle Washington immediate access to a large network service group with extensive experience offering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of company performance, and Progent's policy is to fix instead of just report network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Seattle Washington online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
How Your Seattle Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Seattle Washington, Progent's online network support engineers can provide expert and economical system support the instant your organization has to have it. More than two decades of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Seattle business relies on a regular independent support technician or maintains a full time organization that know how to deal with ordinary computer issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Seattle Washington
Progent's online support, Internet-based repair, system security expertise, and network administration services give companies in Seattle Washington unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    ProSight Active Security Monitoring incorporates next generation behavior-based AI technology from SentinelOne to guard endpoints and physical and virtual servers against recognized and new ransomware variants such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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