Fast and Affordable Online Troubleshooting for Seattle IT Networks
Urgent Remote Technical Support for Seattle SystemsFor companies in Seattle or anywhere in the state of Washington, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer exceptional value because they have the real-world experience and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers immediate expenses since solutions accumulate minimal billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where quick repairs manage to end up as big tabs. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes which promote the maximum degree of efficiency for remote help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to link to your system remotely without compromising network security.

Progent's powerful technical support database system keeps detailed documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to every Progent client by any Progent consultant. This archive of anomalies and fixes is organized as a quickly exploitable internal knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions quickly.

Online technical services offered by Progent to companies in Seattle and throughout the state of Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran network consultants offers your workers in Seattle or anywhere in the state of Washington immediate communication with a dependable technical support resource with extensive experience offering phone support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a crucial driver of business success, and Progent's target is to fix instead of simply document network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Seattle, or anywhere in the state of Washington, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, system monitoring can ward off disruptive and costly network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of platforms.
How Your Seattle Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Seattle or throughout the state of Washington, Progent's phone-based network support specialists are ready to deliver expert and economical IT help whenever your organization has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Seattle business relies on a local independent support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or particularly complex integration problems.

Details of Progent's Online Network Services for Seattle
Progent's online help, remote troubleshooting, network security expertise, and system management services give businesses in Seattle or throughout the state of Washington unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.