Fast Remote Support for Seattle Computer Systems
For companies in Seattle or anywhere in the state of Washington, Progent offers remote help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to resolve most network issues quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your environment without compromising corporate security.
Progent's sophisticated technical support database system includes detailed records of the support that Progent's customers have been provided. Progent's team engineers have access to the specifics of support delivered to every Progent customer by any engineer. This history of trouble tickets and resolutions is stored as a quickly retrievable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts can come up with the best resolutions promptly.
Online services provided by Progent to businesses in Seattle and throughout the state of Washington include:
Certified Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most stubborn problems surrounding network planning, deployment, administration, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their broad expertise enables them to solve problems quickly. In common instances, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your network by means of the latest remote support technology to provide fast, safe, and affordable diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points consulting support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: in depth information security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile communication; guarding your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Seattle Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of experienced network professionals gives your workers in Seattle or anywhere in the state of Washington quick assistance from an efficient support group with substantial background offering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's intent is to solve rather than merely track technical problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides remote and in-depth consulting support and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Seattle, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your computer support is proactive and automated. By uncovering emerging issues before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of platforms.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Seattle or throughout the state of Washington, Progent's online computer support engineers are ready to provide effective and economical system help whenever your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Seattle office relies on a local freelance consultant or maintains a full time organization that can deal with common network issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or particularly challenging integration projects.
Details of Progent's Remote Network Support for Seattle
Progent's phone support, remote repair, network security expertise, and system management services give offices in Seattle or anywhere in the state of Washington the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your office world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Seattle and is also ideal for networks in more remote areas of Washington that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online support and requires no monthly subscription fee for services delivered during normal business hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff professionals with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Programming
Apple Mac Support
Amazon MWS Programming
By providing a full service one-stop source for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the special needs of your business.
- Advanced Remote Connectivity Software
Protected remote access allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly onsite visit. Sophisticated online connectivity software and expert engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.