Greater Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Seattle Metro Area.
Progent locations in the Greater Seattle Metro Area
Fast and Affordable Remote Support for Seattle Networks
For businesses in Seattle or anywhere in Washington, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes that promote the highest degree of efficiency for online engineering help and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to communicate with your environment remotely without compromising network security.
Progent's proven service reporting system stores detailed documentation for all support that Progent's clients have received. Progent's staff engineers have access to the records of all help rendered to each Progent customer by any engineer. This archive of anomalies and repairs is stored as a conveniently accessible support database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.
Online support services offered by Progent to customers in Seattle and throughout the state of Washington include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's network technology skills at the master level. CCIEs can handle even the most complex challenges associated with network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness since their deep experience enables them to resolve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system via the latest on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure devices. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help you to clean up quickly following a damaging penetration. Security services available from Progent include: in depth network security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online help analyzing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Seattle Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the budget to assemble and manage an in-house Call Center but who need fast access to a dependable Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless extension of your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation option for the toughest computer system problems, or be ready in overflow instances when your other service providers are overwhelmed.
Progent's Call Center staff of experienced network consultants provides your workers in Seattle or anywhere in the state of Washington fast access to a large support group with years of experience delivering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's intent is to fix instead of simply record network problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your network support is proactive and automated. By detecting possible trouble spots before they grow into downtime, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Seattle or throughout the state of Washington, Progent's phone-based computer support engineers are ready to provide expert and economical system support the instant your business needs it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Seattle organization relies on a regular freelance consultant or employs an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve sudden network crises or particularly challenging integration projects.
Features of Progent's Remote Network Services for Seattle
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give companies in Seattle or throughout the state of Washington unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and network management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Seattle and is also ideal for networks in geographic regions of Washington that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online service and imposes no ongoing subscription fee for services provided during normal business hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to authorized professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Database Administration and Software Design
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that match the specific needs of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art online connectivity software and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.