Immediate Remote Technical Support for Seattle Computer Systems
Fast Remote Help for Seattle NetworksFor businesses in Seattle or anywhere in the state of Washington, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve most information system issues quickly. This lowers direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where fast repairs manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which ensure the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to access your company's network without breaching corporate security.

Progent's powerful customer support reporting application maintains extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the details of services rendered to every Progent customer by any Progent engineer. This history of issues and solutions is structured as a conveniently retrievable support database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online consulting experts can find optimal solutions in the least time.

Online support offered by Progent to companies in Seattle and throughout the state of Washington include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Seattle or anywhere in the state of Washington immediate assistance from an effective support resource with extensive background delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company performance, and Progent's goal is to solve instead of just track technical issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online professional engineering expertise and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Seattle Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Seattle or anywhere in the state of Washington, Progent's online computer support engineers are ready to provide effective and cost-effective IT help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Seattle office has a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with sudden system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Seattle
Progent's remote network troubleshooting services enable your Seattle business to realize the advantages of on-call, world-class IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Seattle and throughout Washington, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service people. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly way to supplement your regular help and to pass on valuable information to improve your capability to deal with future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses commonly rely on independent freelance service providers. While independent service people carry less overhead than larger consulting organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems need careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to offer the stable foundation to handle current business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business growth and improving productivity. They hardly need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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