Immediate Online Support for Seattle IT Networks
For organizations in Seattle or anywhere in Washington, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve most network problems quickly. This lowers immediate costs since service calls use up fewer billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many online service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your company's system remotely without breaching system security.
Progent's powerful service database application keeps detailed records for all support that Progent's clients have been provided. Progent's team consultants have access to the history of assistance delivered to every Progent client by any Progent consultant. This archive of anomalies and repairs is stored as a readily retrievable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with optimal solutions promptly.
Online support services offered by Progent to customers in Seattle and throughout the state of Washington include:
Certified Windows Support
Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server design,
Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to help your company to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can handle the most complex issues occurring in network infrastructure planning, deployment, maintenance, compliance, and problem solving. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional value since their depth of experience allows them to fix problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via the latest remote support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity devices. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly after a damaging penetration. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile communication; guarding your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad array of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Seattle Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the budget to create an internal Call Center but who require quick response from an effective Call Center with professional phone support plus the expertise to escalate complex trouble tickets to advanced consultants.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center software to address the unique demands of your business, or adding occasional online staff to reinforce your existing Help Desk Call Center resources to handle demanding events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network professionals offers your computer users in Seattle or anywhere in the state of Washington quick communication with an effective support group with substantial background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid contributor to company performance, and Progent's goal is to resolve instead of just annotate network problems.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible problems before they expand into downtime, automated monitoring can avoid inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on multiple platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Seattle or throughout the state of Washington, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help whenever your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Seattle office has a regular freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle sudden system crises or especially tough integration projects.
Details of Progent's Online Network Support for Seattle
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give businesses in Seattle or anywhere in the state of Washington unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Seattle and is also ideal for networks in geographic regions of Washington that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone support and requires no ongoing retainer for support services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Development
Amazon MWS Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that align with the unique needs of your company.
- Advanced Remote Access Tools
Protected remote connectivity permits Progent's service experts to see precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite visit. State-of-the-art remote access software and experienced engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.