Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Webster company to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Webster, Texas businesses to with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and streamlined management.

Security and Compliance for At-Home Workers
Remote workers commonly use their own computing devices and work in an unsecured area. This increases their exposure to cyber attacks and demands judicious use of security appliances, remote security monitoring, and the creation of policies based on leading practices. Progent's seasoned team of certified data security experts can help your company to plan, deploy and administer a compliant cybersecurity environment that protects critical information in IT networks that incorporate an at-home workforce.

  • Firewalls enable companies to create a network environment that can be safely accessed by on-premises users and by at-home workers, mobile workers, vendors, clients, and other stakeholders. Modern firewall devices permit you to assign and control different permissions to various classes of users and to scale your network and modify your security profile as your company evolves and as cyber threats become more sophisticated. Progent supports both new and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, refer to firewall configuration and support services.
  • Online Endpoint Monitoring makes it possible to watch over the disparate devices utilized by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint, monitoring all activity and utilizing state-of-the-art machine learning to identify zero-day threats before they can spread. When an attack is discovered, ProSight ASM immediately disconnects the targeted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even when they are not connected to the Internet. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
  • Security Audits can evaluate the exposure of your network to all types of outside and local security attacks for a network that incorporates telecommuters. Progent can run remote, automated cybersecurity inventory software for rapidly and economically uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by data security professionals with top certifications such as CISA, CISSP, and GIAC, can assist you to evaluate your workflows and policies and assess your IT architecture to enable you to implement top-level protection for your telecommuters.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Webster, Texas business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    Cisco's Small Business series of APs are Linux-based units engineered as value-priced wireless APs for small offices. Progent's Cisco CCIE wireless infrastructure experts offer online or onsite integration and debugging support to help your organization to design, configure, upgrade, optimize, manage and debug Cisco Small Business wireless access point deployments of any scale or architecture.

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    Progent can help your business in all facets of your migration to Exchange 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Mac networking engineers can help you with a broad range of network infrastructure issues such as network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies including VoIP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, integrating, and maintaining a network architecture that is robust, safe, efficient and aligned with your corporate goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Apple's Xsan SAN solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.

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    Progent's Cisco-certified Wi-Fi integration experts can help you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals and information workers, reducing the difficulty of designing, deploying, managing, and using enterprise data and analytical applications in environments ranging from mobile devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Data Center professionals can show you how to find high availability data centers that meet the particular requirements of your business. High availability off-site data centers are especially attractive to small companies due to of their affordability and convenience compared to taking a do-it-yourself approach. Attempting to create an on-site data center with even a minimum level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the benefits of high availability data centers and 24x7 colo sites by providing a complete array of engineering and support services.

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    Progentís Disaster Recovery/Business Continuity consultants offer extensive experience helping small and mid-size businesses to reduce system downtime by providing cost-effective online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, data backup and restore solutions, and transparent system maintenance. Progentís business continuity consultants can assist you to plan and validate an efficient business continuity strategy that matches your business goals and IT budget. Progentís disaster recovery specialists can help you to design, deploy, and support resilient technologies such as redundant Internet access, virtualization, fail-over clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.

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  • Immediate Linux Professionals UNIX Computer Service Providers
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  • 24-Hour PC Consulting Microsoft
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    Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

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    Progent's Mac experts can promote the creative facets of Macintosh environments by offering consulting services and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

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    Progent's certified Windows Server 2003 engineers can provide network support and IT consulting for the entire line of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, configuration, update, and maintenance services include system planning, deployment, project management, in-person and off-site technical support and troubleshooting, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.

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    Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent's Wireless Consulting Services provide a fast, economical way for companies of any size to deploy, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help you to deploy your Fortinet FortiGate firewalls to safeguard all your IT assets at the network edge, within the data center core, at branch locations, and in the cloud.

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    Progent's certified consultants can assist you to analyze the potential benefits of Hyper-V-powered server virtualization for your company, conduct test implementations to validate Hyper-V's operation with your line-of-business applications, assess your network architecture for optimal performance with virtual server solutions, assist you in migrating to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, provide expert consulting help for enhancing the security of your virtual machines, design and validate business continuity procedures that optimize system uptime, and deliver ongoing consulting and technical support including affordable remote troubleshooting and comprehensive Help Desk outsourcing.

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  • CUCM and SIP On-site Technical Support
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    Progent's Cisco-certified SIP integration experts can help your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer affordable online or onsite expertise to assist businesses to move efficiently to a modern unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

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  • Award Winning Skype for Business and Exchange UM Server Specialist
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    Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network voice communication. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence experts offer remote and onsite support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade.

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  • Microsoft Lync Server 2013 Services
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    Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN voice communication. Lync 2010 can enhance the functionality of Exchange, SharePoint and Office or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating VoIP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support to help you to manage and repair your existing Lync Server 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to design and carry out a smooth Skype for Business upgrade.

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    Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to assist you to plan, install, administer, tune, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also help your organization to plan and implement hybrid networks that integrate local and cloud-based resources and that provide easy access, advanced security, streamlined management, and dependable operation for all your mobile and desktop endpoints.

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