SentinelOne Reseller and Solutions ExpertsSentinelOne's Singularity portfolio is a subscription-based, cloud-centered threat defense platform that features AI algorithms and professional services to deliver enterprise-class endpoint detection and response. SentinelOne's compact agents can be installed in minutes to guard popular endpoints against increasingly sophisticated cyberthreats including ransomware, familiar and zero-day malware, trojans, hacking tools, RAM exploits, malicious scripts, invasive macros, and living-off-the-land (LotL) abuse. SentinelOne software agents are available for Windows, Mac, Linux, and Kubernetes powered endpoints. Supported form factors include physical, virtual, VDI desktops, customer and hybrid data centers, and cloud providers. Since SentinelOne software agents are autonomous, they are able to provide advanced behavior-based security in real time even when endpoints are not interfaced to the cloud.

Progent is a SentinelOne Partner and reseller and oversees thousands of endpoints secured by SentinelOne Singularity technology. SentinelOne Singularity is invariably the initial EDR response tool deployed by Progent to provide control and visibility of a client's system in the first stages of a ransomware breach. SentinelOne Singularity is also the key technology powering Progent's Active Security Monitoring managed services. SentinelOne has been ranked as a leading visionary in Gartner's 2021 Magic Quadrant for Endpoint Protection Platforms and scored the highest number of analytic detections in real-time with zero delays during the gold-standard MITRE ATT&CK Evaluation.

Singularity Packages for SentinelOne Endpoint Security
SentinelOne's Singularity product line includes three levels of endpoint security product bundles provided as a global cloud-based platform that delivers high availability, hierarchical policy management by site and group, AI powered threat intelligence, fast recovery, and an information-driven dashboard for security analytics. Packages consist of Core for basic protection, Control for enhanced management, and Complete for automated forensics. The product tiers are additive. Control and Complete each have all the features of the level below it. Pricing starts at $5 per endpoint per month for small customers with substantial discounts for larger deployments. Progent has no minimum device count.

SentinelOne Singularity Core offers traditional AV and next-generation anti-virus support and delivers rudimentary Endpoint Detection and Response. Standard features of Singularity Core include:

  • Autonomous Sentinel agent Storyline technology
  • Built-in static AI and SentinelOne Cloud Intelligence file-based attack defense
  • Behavioral AI to identify fileless attacks
  • Autonomous Threat Response / Delete, Quarantine (Win, Mac, Linux)
  • Autonomous Remediation Response / 1-Click, no scripting (Win, Mac)
  • Autonomous Rollback / 1-Click, no scripting (Win)
  • Isolate endpoint from network
  • Incident Analysis (MITRE ATT&CK, timeline, team annotations)
  • Sentinel agent anti-tamper
  • Application inventory
Options for the Singularity Core bundle include global network visibility and advanced network device fingerprinting through SentinelOne's RANGER bundle, elimination of agent deployment gaps with p2p job automation via SentinelOne's RANGER PRO package, rogue device identification, and cloud workload security for Kubernetes and virtual machines via SentinelOne's Cloud package. (Note: SentinelOne Singularity Core is not currently sold by Progent. This package does not by itself provide the threat visibility features needed by Progent to co-manage the cybersecurity of the customer deployment.)

Singularity Control includes all the standard features and supports all the add-ons of the Core bundle and adds capabilities for enhancing device management including secure remote shell, firewall control with location awareness (Win, Mac, Linux), device control for USB and Bluetooth/BLE peripherals (Win, Mac), and application vulnerability management.

Options for the Singularity Control package include isolation of suspicious and malicious devices using the Singularity RANGER package plus automated app management for containers through SentinelOne's Singularity Cloud bundle.

Singularity Complete comes with all the basic capabilities and works with all the options of the Control bundle and adds single-agent world-class prevention, detection, reaction and hunting across endpoints, cloud, and IoT. This high-end package saves substantial work for security administrators, Security Operations Center analysts, threat hunters, and incident responders by correlating events and mapping it into the MITRE ATT&CK database to expose root causes. Complete offers an advanced EDR feature set that includes:

  • Storyline technology with auto correlation and contextualization of alerts for fast forensic analysis (RCA)
  • SentinelOne's Storyline Active Response (STAR) to mitigate surfacing zero-day threats with customized, automated rules for detection and hunting
  • Built-in ActiveEDR visibility to benign as well as harmful data
  • Storyline hunt and pivot utilizing MITRE ATT&CK technique
  • EDR Hunting Data retention periods from two weeks (standard) to 365 days (special option)
  • File integrity checking
  • Timelines, remote shell, sandboxing for additional dynamic analysis
Add-in features for SentinelOne's Singularity Complete package include Cloud Funnel for copying telemetry from the cloud to your own data lake, the capability to send harmful and harmless executables to the cloud for automated inspection, and automated application control for Linux VMs.

Vigilance Respond Managed Detection and Response Services
Vigilance Respond and Vigilance Respond Pro are add-on Managed Detection and Response programs for subscribers to the Singularity Complete bundle. These bundles include full 24x7x365 incident response provided by Tier-1, Tier-2, and Tier-3 cybersecurity professionals. Vigilance Respond services include validation of threats, event prioritization and triage, false positive handling and dashboard updating, threat containment, management reporting, SLAs, and escalation back to the client's cybersecurity organization. Subscription pricing averages around $17 per endpoint per month and there is no minimum device count.

Vigilance Respond Pro includes a 2x faster SLA, assigned IR case managers, root cause analysis (RCA), incident-driven threat hunting, digital forensics investigation, expert containment, comprehensive security assessment including threat actors trends, plus post-mortem analysis. In almost all cases, Vigilance Respond Pro resolves threats in minutes and only gets in touch with clients for urgent matters. Because these services typically do not call for the activity from the Vigilance Respond client, customers can focus on strategic tasks instead of routine cybersecurity issues.

Vigilance MDR analysts rank detected threat notifications based on a hierarchy going from Benign to Malicious Urgent. This classification determines how the Vigilance analyst manages the threat. There are five categories of threats and associated responses. The majority of alerts require no action by the client.

Benign Alert - False Positive
Vigilance takes care of the issue and annotates the SentinelOne dashboard. For isolated False Positive alerts, no additional responses or notifications are necessary. For persistent False Positive alerts, Vigilance will escalate the issue to the client to submit or approve a proper exclusion or agent update as needed.

Malicious Alert - True Positive Non-Urgent, Potentially unwanted Program (PuP)
Vigilance takes action to make sure the threat is blocklisted, resolved, and documented. Typically, no notification will be transmitted to the client unless the threat calls for follow up activity.

Malicious Alert - True Positive / No Action Necessary
Vigilance takes proper actions including remediation to make sure the threat is quarantined. Once the analyst confirms the threat is deleted, the analyst will send a confirmation alert to the customer.

Malicious Alert - True Positive Non-Urgent / Action Needed
Vigilance performs proper actions including remediation to ensure the threat is isolated. Once the analyst confirms the threat is eliminated, the analyst will send a verification notice to the customer. Subsequent activity such as re-imaging may be necessary in some circumstances.

Malicious Alert - True Positive Urgent / Action Necessary
Vigilance may react aggressively in serious breach cases including taking agent remediation actions and isolating compromised network endpoints to stall the attack and block additional lateral progress. The analyst will send an urgent notification apprising the customer of the issue and request immediate response.

Download Progent's Singularity Control and Complete Comparison Datasheet
To see a one-page datasheet in PDF format comparing SentinelOne's Singularity Control and Singularity Complete EDR packages, click:
Progent's Singularity Control and Singularity Complete EDR Comparison. (PDF - 340 KB)

Why Progent?
Progent's roster of over 125 consulting professionals includes certified experts in every aspect of information technology associated with small and mid-size organizations. With this breadth of knowledge, Progent can be your single point of contact for integrating a cohesive security solution that delivers significant business value. In addition to the endpoint protection provided by SentinelOne products, Progent offers a variety of managed services and affordably-priced IT support packages created to assist small and mid-size businesses to design, implement, test, and administer networks that feature enterprise-class cybersecurity and low total cost of ownership.

Progent has in-depth experience with all the endpoints, servers and VMs that can be protected by SentinelOne products. Progent can provide services that include Windows 11 planning and migration expertise, Windows 10 management, Linux integration, Mac OS X and macOS support, iPhone and iPad integration, Android consulting, Windows Server 2022 migration expertise, Windows Server 2019 integration consulting, Hyper-V virtualization expertise, and VMware vSphere configuration experts.

For single-click or manual rollback, Progent's Windows Server consultants can assist you to configure Windows Volume Shadow Copy Service (VSS). Progent can also provide online and onsite access to certified Cisco CCIE experts to assist you to design, defend or optimize your infrastructure. If your network incorporates cloud resources, Progent offers the guidance of Microsoft Azure consultants, Amazon AWS experts, and Google Cloud integration experts.

Contact Progent about SentinelOne Sales and Integration Services
To find out more about how Progent can assist you to buy or configure SentinelOne products, call 1-800-993-9400 or see Contact Progent.

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