SentinelOne Dealer and Configuration ConsultantsSentinelOne's Singularity product family is a subscription-based, cloud-centered threat management platform that includes AI algorithms and professional services to provide enterprise-class endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's small-footprint agents can be loaded in a few minutes to protect endpoints against modern assaults such as ransomware, known and zero-day malware, trojans, hacking tool sets, memory exploits, malicious scripts, invasive macros, and living-off-the-land abuse. SentinelOne agents are offered for Windows, macOS, Linux distributions, and Kubernetes endpoints. Compatible form factors include physical, virtual, VDI desktops, customer and hybrid data centers, and cloud service providers. Since SentinelOne software agents are autonomous, they can deliver cutting-edge behavior-based protection in real time even when endpoints are disconnected from the cloud.

Progent is a certified SentinelOne Partner and reseller and oversees thousands of endpoints secured by SentinelOne Singularity technology. SentinelOne Singularity is always the initial endpoint response software deployed by Progent to provide control and visibility of a customer's network in the first stages of a ransomware recovery. SentinelOne is in addition the key technology powering Progent's Active Security Monitoring services. SentinelOne was ranked as a leading visionary in Gartner's 2022 Magic Quadrant for Endpoint Protection Platforms and scored the highest number of correlated tactics and techniques in real-time during the gold-standard MITRE ATT&CK Phase 4 Evaluation. Gartner concludes, "This reaffirms its (SentinelOne's) ability to detect all attacks and provide full details of the techniques and tactics used." SentinelOne also surpassed all competition for every use scenario in Gartner's evaluation of Critical Capabilities for Endpoint Protection Platforms (EPPs).

Singularity Bundles for SentinelOne Endpoint Detection and Response
SentinelOne's Singularity product line has several levels of endpoint protection product packages delivered as a worldwide cloud-based solution that delivers high availability, hierarchical policy management by site and group, AI driven threat intelligence, rapid recovery, and an information-driven dashboard for cyberthreat analytics. Bundles include Control for enhanced management, Complete for automated forensics, and Complete with Vigilance MDR for 24/7 advanced monitoring and response. The feature sets are incremental. Control and Complete each include all the features of the level beneath it. Pricing begins at $10 for each endpoint per month for smaller clients with substantial discounts for larger accounts. Progent has no minimum endpoint requirement.

Options for the SentinelOne Singularity Core package include software-defined network discovery and aggregated active/passive device fingerprinting through the Singularity RANGER package, closure of agent installation gaps with configurable job automation.

SentinelOne's Singularity Complete comes with all the basic capabilities and works with all the add-ons of the Control package and adds single-agent enterprise-grade prevention, detection, reaction and hunting across endpoints, cloud, and IoT. This high-end bundle saves significant time for security administrators, SOC analysts, cyberthreat hunters, and attack responders by correlating events and mapping it into the MITRE ATT&CK database to expose root causes. Complete offers an advanced EDR feature set that includes:

  • Storyline technology with auto contextualization of alerts for fast forensic analysis
  • Storyline Active Response to counter surfacing zero-day threats with custom, automated rules for detection and hunting
  • Built-in ActiveEDR visibility to harmless and malicious data
  • Storyline hunt and pivot utilizing MITRE ATT&CK technique
  • EDR Hunting Data retention options from two weeks (standard) to one year (special option)
  • File integrity checking
  • Timelines, remote shell, sandboxing

Vigilance Respond Managed Detection and Response Services
Vigilance Respond and Vigilance Respond Pro are optional Managed Detection and Response programs for subscribers to the Singularity Complete bundle. These packages include full 24x7x365 incident response provided by Tier-1, Tier-2, and Tier-3 cybersecurity professionals. Vigilance Respond subscriptions include confirmation of cyberthreats, event prioritization, false positive management and dashboard updating, accelerated threat resolution, management reporting, SLAs, and escalation back to the customer's security team. Pricing averages around $17 for each endpoint per month and there is no minimum device requirement.

Vigilance MDR analysts classify threat alerts according to a hierarchy going from Benign False Positive to Malicious Urgent. This classification dictates how the analyst handles the threat. There are five classes of threats and consequent responses. The majority of alerts do not require action by the customer.

Benign Alert - False Positive
Vigilance resolves the issue and annotates the SentinelOne console. For single False Positive alerts, no additional actions or notifications are needed. For persistent False Positive alerts, Vigilance will escalate the issue to the client to offer or agree to an appropriate exclusion or agent update as required.

Malicious Alert - True Positive Non-Urgent, Potentially unwanted Program (PuP)
Vigilance takes action to make sure the threat is blacklisted, resolved, and documented. Usually, no notification will be sent to the client unless the issue requires additional activity.

Malicious Alert - True Positive / No Action Needed
Vigilance performs appropriate actions including remediation to make sure the threat is isolated. After the SentinelOne analyst confirms the threat is deleted, the analyst will transmit a verification alert to the client.

Malicious Alert - True Positive Non-Urgent / Action Needed
Vigilance takes appropriate actions including remediation to ensure the threat is isolated. After the analyst verifies the threat is deleted, the analyst will transmit a verification alert to the client. Subsequent procedures such as re-imaging may be required in certain cases.

Malicious Alert - True Positive Urgent / Action Necessary
Vigilance may respond aggressively in serious breach incidents including pursuing agent remediation actions and isolating compromised network devices to isolate the attack and block further lateral progress. The analyst will send a proactive notification informing the customer of the issue and ask for immediate response.

Download Progent's SentinelOne Singularity EDR Datasheet
To download a single-page datasheet in PDF format describing Progent's support for SentinelOne's Singularity EDR packages, click:
SentinelOne Singularity EDR Packages. (PDF - 340 KB)

Why Progent?
Progent's team of over 150 consultants includes experts in every aspect of network technology related to small and mid-size businesses. With this breadth of knowledge, Progent can be your one-stop source for building and managing a comprehensive security environment that delivers significant business value. In addition to the endpoint security provided by SentinelOne products, Progent offers a catalog of managed services and affordably-priced IT support packages designed to help SMBs to design, implement, test, and manage networks that deliver enterprise-level security and low TCO.

Progent offers expertise in all the endpoints, servers and VMs that can be protected by SentinelOne products. Progent can provide services that include Windows 11 migration consulting, Windows 10 integration, Linux support, Mac OS X and macOS support, iPhone and iPad consulting, Android support, Windows Server 2022 integration expertise, Windows Server 2019 integration expertise, Hyper-V virtualization support, and VMware vSphere support consulting.

For single-click or manual rollback capability, Progent's Windows Server experts can help you to configure Windows Volume Shadow Copy Service (VSS). Progent can also provide remote and onsite access to certified Cisco CCIE consultants to assist you to plan, protect or troubleshoot your network infrastructure. If your network incorporates cloud resources, Progent offers the support of Microsoft Azure consultants, Amazon AWS experts, and Google Cloud integration consultants.

Contact Progent about SentinelOne Sales and Configuration Services
To learn more about how Progent can assist you to purchase or integrate SentinelOne products, call 1-800-993-9400 or see Contact Progent.

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