SentinelOne's Singularity product line is a subscription-based, cloud-centered cyberthreat management stack that features computer learning software and advanced services to deliver enterprise-class endpoint detection and response (Singularity Control and Complete) and managed detection and response (Singularity Complete with Vigilance MDR). SentinelOne's low-profile agents can be installed in minutes to guard endpoints against increasingly sophisticated cyberthreats including ransomware, known and zero-day malware, trojan viruses, hacking toolkits, RAM exploits, malicious scripts, harmful macros, and living-off-the-land attacks. SentinelOne agents are available for Microsoft Windows, macOS, Linux, and Kubernetes powered endpoints. Supported form factors include physical, virtual, VDI desktops, hybrid data centers, and cloud service providers. Because SentinelOne software agents are autonomous, they can provide cutting-edge behavior-based protection in real time even if endpoints are unattached to the cloud.
Progent is a certified SentinelOne Partner and reseller and manages thousands of endpoints protected by SentinelOne Singularity technology. SentinelOne is always the first incident response tool activated by Progent to gain control and visibility of a customer's system at the outset of a ransomware recovery. SentinelOne is also the key technology powering Progent's Active Security Monitoring managed services. SentinelOne was ranked as a leading visionary in Gartner's 2022 Magic Quadrant for Endpoint Protection Platforms and attained the most correlated tactics and techniques in real-time during the 2022 MITRE ATT&CK Phase 4 Evaluation. Gartner concludes, "This reaffirms its (SentinelOne's) ability to detect all attacks and provide full details of the techniques and tactics used." SentinelOne also outscored all competitors for every use case in Gartner's evaluation of Critical Capabilities for Endpoint Protection Platforms.
Singularity Packages for SentinelOne Endpoint Detection and Response
SentinelOne's Singularity family has several tiers of endpoint security product packages provided as a worldwide SaaS platform that features high availability, centralized policy management, AI powered malware intelligence, rapid restoration, and a data-driven dashboard for security analytics. Packages include Control for enhanced management, Complete for smart forensics, and Complete with Vigilance MDR for 24/7 advanced monitoring and response. The product tiers are additive. Control and Complete each include all the features and options of the level beneath it. Subscription rates begins at $10 for each endpoint per month for small customers with substantial discounts for bigger accounts. There is no minimum device count.
The SentinelOne Control Package The SentinelOne Control Package is the base software and is 100% maintained by the client. For some examples: Endpoint agents need to be updated in the SentinelOne portal, allow rules need to be set, exclusions need to be made, blacklists should be created, threats must be responded to, and many other day-to-day activities that someone in your organization needs to manage and maintain. SentinelOne is just like any other security product in that it has frequent updates to keep its defenses current. Progent can assist with or directly handle these items, but there is additional time and materials billing for all services performed.
With the Control Package you manage your own portal and while Progent and SentinelOne personnel are monitoring and or receiving alerts of serious threats in your environment, we have no authorization to do any work in your environment and will only do best efforts to alert you in case of a serious threat.
Features of the SentinelOne Control Package include:
Complete with Vigilance Respond Managed Detection and Response Services
Vigilance Respond and Vigilance Respond Pro are optional Managed Detection and Response services for subscribers to the Singularity Complete package. These subscriptions include digital forensics and full 24x7 incident response provided by Tier-1, Tier-2, and Tier-3 IT security professionals. Vigilance Respond subscriptions include confirmation of cyberthreats, event prioritization and triage, false positive management and dashboard cleanup, accelerated threat resolution, management reporting, service level agreements, and escalation to the customer's cybersecurity team.
Vigilance MDR analysts classify threat alerts based on a hierarchy ranging from Benign to Urgent True Positive. This classification dictates how the Vigilance analyst responds to the threat. There are five classes of threats and consequent responses. Most alerts require no action by the client.
Benign Alert - False Positive
Vigilance resolves the issue and annotates the SentinelOne console. For single False Positive alerts, no other responses or notifications are required. For repeated False Positive alerts, Vigilance will escalate the issue to the customer to offer or agree to an appropriate exclusion or agent update as required.
Malicious Alert - True Positive Non-Urgent, Potentially unwanted Program (PuP)
Vigilance takes action to ensure the threat is blacklisted, resolved, and documented. Typically, no alert will be sent to the client unless the issue calls for additional activity.
Malicious Alert - True Positive / No Action Necessary
Vigilance performs proper actions including remediation to ensure the threat is quarantined. Once the SentinelOne analyst confirms the threat is deleted, the analyst will transmit a verification alert to the client.
Malicious Alert - True Positive Non-Urgent / Action Necessary
Vigilance takes proper actions including remediation to make sure the threat is isolated. Once the SentinelOne analyst confirms the threat is deleted, the analyst will send a confirmation notice to the client. Follow-up activity such as re-imaging may be required in some cases.
Malicious Alert - True Positive Urgent / Action Needed
Vigilance may respond strongly in high priority breach incidents including pursuing agent remediation actions and disconnecting affected network endpoints to stall the attack and block further lateral movement and spread. The analyst will send a proactive alert informing the customer of the issue and ask for immediate response.
In addition to including all the features of SentinelOne Control and SentinelOne Complete, SentinelOne Complete with Vigilance MDR adds 24x7 Monitoring with Immediate Threat Response, Remote Script Orchestration, and Ranger:
Download Progent's SentinelOne Singularity Packages Datasheets
See datasheets about Progent's SentinelOne Singularity products and services:
Why Progent?
Progent's team of more than 150 consulting professionals includes experts in every facet of information technology associated with small and mid-size organizations. With this scope of expertise, Progent can be your single point of contact for integrating a cohesive security environment that offers immediate business value. In addition to the endpoint security available from SentinelOne products and services, Progent offers a catalog of managed services and specially-priced IT support packages designed to assist SMBs to design, implement, validate, and manage networks that feature enterprise-class cybersecurity and low total cost of ownership.
Progent has in-depth experience with all the endpoint devices, servers and virtual machines that can be protected by SentinelOne technologies and services. Progent offers services that include Windows 11 migration expertise, Windows 10 integration, Linux integration, Mac OS X and macOS support, iPhone and iPad consulting, Android configuration, Windows Server 2022 integration consulting, Windows Server 2019 migration expertise, Hyper-V virtualization consulting, and VMware vSphere support consulting.
For fast rollback, Progent's Windows Server experts can assist you to configure Windows Volume Shadow Copy Service (VSS). Progent also offers online and on premises access to certified Cisco CCIE consultants to help you to plan, defend or troubleshoot your infrastructure. If your network incorporates cloud resources, Progent offers the guidance of Microsoft Azure consultants, Amazon AWS experts, and Google Cloud integration consultants.
Contact Progent about SentinelOne Sales and Configuration Services
To learn more about how Progent can help you to buy or integrate SentinelOne endpoint security products, call