Additional Topics of Interest

Remote Workforce VoIP On-site Support
Computer Consultants Work from Home IP Voice

Progent can assist small and mid-size businesses to configure IP voice technology to give their at-home workers the benefit of seamless extensions of the company phone network.

Top Rated Shared Support Desk On-site Technical Support
Extended Help Desk Support and Help

Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are provided at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

Symantec Security Technical Support
Security Auditor Symantec VPN

Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor family or help you migrate to newer firewall/VPN solutions. Progent can also help you create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, outsourced security and network defense services, system monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going network support, maintenance, training, and security consulting.

CRISC Certified Secure
CRISC Certified Information Risk and Information Systems Control Officer Consultant Services

Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management solution following best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.

Flexential Data Center Consultant Services
Consulting Services Flexential Internet Data Center

Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a group of network experts based in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior disaster recover preparedness consultants. Progent can also assist you to plan and implement a migration to the Flexential facility by providing services like planning solution architecture, specifying hardware, system configuration and testing, debugging, streamling remote management, and educating your network staff.

24x7x365 Exchange Server 2016 Upgrade Computer Engineer
Help and Support Exchange Server 2016 Migration Planning

Progent can assist you in any and all phases of your migration to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

ransomware removal and file recovery Consultant Services
Consultant Services ransomware cleanup and recovery

Progent's seasoned ransomware recovery experts can assist you to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

Professional ProSight Spam Filtering Services
Emergency ProSight Email Spoofing Protection Services

Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.

Aironet Wave 2 Wi-Fi AP Network Engineer
CCIE Expert Certified Aironet 802.11ax Wireless Support and Setup

Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or onsite configuration and troubleshooting services to assist you to design, implement, update, optimize, manage and troubleshoot Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless APs to accommodate your unique office design, building structure, and anticipated workloads.

Top Penetration Testing Firewall Network Install
Largest Network Security Test PEN Testing

Stealth penetration checking is a key part of any comprehensive IT system security strategy. Progent's security experts can run thorough intrusion tests without the awareness of your company's in-house network support resources. Stealth penetration checking shows whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly set up and consistently observed. Progent can provide continuous automatic PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, overlooked patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest versions of ransomware.

Computer Engineer Microsoft Windows Failover Cluster
Top Microsoft, Cisco and Security Certified Experts Microsoft Windows Server 2008 Cluster Consulting

The cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, configuration, and management of clusters that offer improved levels of system dependability, protection, performance, and versatility. New or enhanced capabilities include cluster verification, easier configuration and installation, improved cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist you evaluate the business benefits of Windows clustering, plan and implement an installation, train your IT staff to manage your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery plan.

Consulting Cisco VoIP Phones and Unified Communications
Support Outsourcing VoIP Phone System

Progent's CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

Polycom OTX Telepresence Engineer
LifeSize Video Conferencing Specialists

Progent can provide the services of an accredited consultant with an extensive background deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or troubleshoot a telepresence solution that preserves your current investment and maximizes the business value of your information network. Progent also offers the services of network infrastructure engineers able to help businesses of any size to build and maintain a network that delivers the performance, dependability, protection, and scalability required to accommodate your video conferencing/telepresence solution.

At Home Workforce Consultant Services
After Hours Work from Home Solutions Outsourcing

Progent has 20 years of experience helping small and medium-size companies to plan, deploy, optimize, manage, and debug IT networks that support teleworkers.