Additional Topics of Interest

Extended Help Des Cost Savings Technical Support Services
Integration Services Co-managed Support Desk Costs

Progent's Helpdesk management and co-management services help organizations to save money and increase productivity.

Engineers System Center MOM
Microsoft Operations Manager Online Technical Support

Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support professionals. With Progent's economically priced network support programs, mid-size organizations can select a basic co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small and midsize business information systems world-class availability, security and performance.

Open Now Microsoft Windows Server 2008 R2 Technology Professional
Windows Server 2008 R2 Online Technical Support

Windows Server 2008 R2 features high levels of performance, security, availability, expandability, and flexibility that accelerate output of on-site, branch office, and mobile users. Progent's Microsoft-certified experts can provide cost-effective online engineering, technical support, and training services to assist you to design, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your information system.

Information Technology Consulting Duo Identity Authentication
Help and Support Identity Verification

Progent's Duo services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices.

Remote Technical Support Windows Server Hyper-V 2016 PowerShell
Windows Server Hyper-V 2016 Shielded VMs IT Consultant

Hyper-V 2016 incorporates core technologies initially designed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-based or hybrid deployment, develop and carry out a non-disruptive upgrade plan, train your IT administration and support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you the highest possible business value.

Office 365 Word Integration Help and Support
Support Office 365 Skype for Business Integration

Progent can help you to understand the many subscription options offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid networks that transparently combine on-premises and cloud-based resources.

Microsoft Certified Server Training
Windows Training

Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Mid-size companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

Example Application MOM
Operations Manager Example Application

Before Progent's Microsoft Operations Manager solution, system issues were approached reactively, once users complained about them. With the help of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate system issues before they becomes critical enough to impact network uptime. Because of MOM, Progent can resolve potential problems before clients suspect that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

Exchange Server 2010 Upgrade Specialist
Consult Microsoft Exchange 2010 Migration

Progent's Microsoft-certified engineers can provide low-cost online and on-premises help to implement your migration to Exchange 2010, produce thorough documentation of your new email environment, educate your network support team and users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide continuing management consulting and engineering support. Progent can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

Microsoft Dynamics GP 2015 R2 Services
24-Hour Dynamics GP 2015 SmartList Designer Development Firms

Dynamics GP 2015 R2 introduces a new design that enhances cloud integration, works with the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

Navision Technical Support Services
Designer MRP

In addition to providing the expertise of Microsoft Dynamics GP consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group online training classes tailored to meet your particular needs. Progent's consultants also can show you how to integrate and support a protected, reliable server and communications foundation to support your ERP, MRP and accounting applications.

Remote Access IT Services
Cisco Certified Expert Remote Access Onsite Technical Support

Cisco's security and remote access products for small companies represent a full range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that align best with your business goals.

Cisco Experts Consultancy Microsoft Windows 11 Snap Groups
Online Help Windows 11 Autopilot

Progent's Windows 11 consulting experts offer a variety of services for Windows 11 such as Microsoft 365 integration, mobile management, telecommuter connectivity, data and identity security, streamlined provisioning, and Help Desk Call Center support.

Macintosh Virus Protection Consult
Specialist OS X Disaster Recovery

Progent's CISM-certified security staff can show you how to protect your Apple Mac network through professional support offerings such as running security tests, recovery from virus and denial of service attacks, configuring firewalls, integrating secure off-site and mobile connectivity, installing automated programs for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan adapted for the specific objectives of your corporate network.