Progent can assist small and mid-size businesses to configure IP voice technology to give their at-home workers the benefit of seamless extensions of the company phone network.
Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are provided at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor family or help you migrate to newer firewall/VPN solutions. Progent can also help you create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, outsourced security and network defense services, system monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going network support, maintenance, training, and security consulting.
Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management solution following best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a group of network experts based in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior disaster recover preparedness consultants. Progent can also assist you to plan and implement a migration to the Flexential facility by providing services like planning solution architecture, specifying hardware, system configuration and testing, debugging, streamling remote management, and educating your network staff.
Progent can assist you in any and all phases of your migration to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's seasoned ransomware recovery experts can assist you to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or onsite configuration and troubleshooting services to assist you to design, implement, update, optimize, manage and troubleshoot Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless APs to accommodate your unique office design, building structure, and anticipated workloads.
Stealth penetration checking is a key part of any comprehensive IT system security strategy. Progent's security experts can run thorough intrusion tests without the awareness of your company's in-house network support resources. Stealth penetration checking shows whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly set up and consistently observed. Progent can provide continuous automatic PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, overlooked patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest versions of ransomware.
The cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, configuration, and management of clusters that offer improved levels of system dependability, protection, performance, and versatility. New or enhanced capabilities include cluster verification, easier configuration and installation, improved cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist you evaluate the business benefits of Windows clustering, plan and implement an installation, train your IT staff to manage your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery plan.
Progent's CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent can provide the services of an accredited consultant with an extensive background deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or troubleshoot a telepresence solution that preserves your current investment and maximizes the business value of your information network. Progent also offers the services of network infrastructure engineers able to help businesses of any size to build and maintain a network that delivers the performance, dependability, protection, and scalability required to accommodate your video conferencing/telepresence solution.
Progent has 20 years of experience helping small and medium-size companies to plan, deploy, optimize, manage, and debug IT networks that support teleworkers.
Secure Application Publishing with ISA Server 2006 allows more control over intranet applications while supporting increased productivity by making these applications accessible to authorized remote or mobile users. ISA Server 2006 can protect business applications, services, and data across all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can show you how to plan, deploy, set up, and support ISA Server on your system so that your business benefits from a highly functional and affordable combination of protection, productivity, and performance.
Progent's Microsoft-certified experts can provide small and medium sized businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or clients to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with one another. It enables quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available within and outside a business network. Windows SharePoint Services connect employees, clients, teams and projects with the information they've created in a manner that makes data easy to find, retrieve and re-use.
Progent's Support Program for IT Service Organizations lets you use Progent's information technology experts while retaining your own brand as a seamless arm of your network consulting staff.
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Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of any size expert remote or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
Progent's Data Center engineers can help you identify high availability data centers that match the specific needs of your company. High availability Internet Data Centers are particularly attractive to small organizations due to of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to design an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by providing a complete array of engineering and maintenance services.
Progent's Apple Mac networking engineers can help you with a broad array of network foundation issues such as system architecture, off-site and mobile access, internetwork compatibility, security, and new technologies such as VoIP and high-speed wireless networking. For company networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to deal with the challenge of planning, integrating, and maintaining a network architecture that is robust, secure, productive and aligned with your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan SAN systems. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
If your company network combines Sun Solaris technology with MS Windows, Progent can help you to integrate your computers into a cohesive network that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high availability, superior throughput, and tight protection. Progent's Sun Solaris and MS Windows coexistence support services feature network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk Call Center support.
Progent's Meraki wireless AP experts provide remote and on-premises support to help organizations of any size to design, install, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security, ease of management and availability for wired and wireless users regardless of their location or device.
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Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or update .NET apps quickly and at low cost.
Progent's certified engineers can provide remote and on-premises consulting services to assist your company to manage, support, and repair PCs powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and 24x7 system monitoring and alerts.
Stealth penetration testing is a key component of any comprehensive network security plan. Progent's security professionals can perform thorough intrusion tests without the awareness of your organization's in-house IT resources. Unannounced penetration checking uncovers whether existing security defense tools such as intrusion detection warnings and event history analysis are correctly configured and consistently observed. Progent can implement continuous automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-front attacks typical of modern versions of ransomware.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, performance, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Fortinet next-generation firewalls are industry leaders in delivering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to protect all your IT resources at the network edge, within the data center core, at branch locations, and in the cloud.
Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the value of Microsoft Exchange 2010 for your business and can assist you to plan and implement a smooth upgrade to Exchange 2010 from Exchange 2003 or Exchange Server 2007 that will offer quick return on investment by improving your productivity, cutting the expense of hardware and support, streamlining management, and integrating your vital communications platforms.
Progent's IT outsourcing packages offer budget-friendly computer support for small organizations. Whether it involves planning system architecture, creating an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can reduce expenses and eliminate risks, permitting network support expenses to increase in a more linear and manageable manner than is possible by building up a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and robust network foundation for your vital applications powered by Windows.
Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.
Microsoft Windows Server 2008 R2 offers high levels of speed, protection, fault tolerance, scalability, and flexibility that accelerate output of local, remote, and mobile workers. Progent's network experts can deliver cost-effective remote engineering, troubleshooting, and education services to assist your company to plan, implement, and manage Microsoft Windows Server 2008 R2 in order to add substantial business value to your information system.
Progent offers remote and onsite consulting to help your organization with any facet of BI reporting from debugging or enhancing reports to planning and implementing a comprehensive BI environment. Progent's BI experts can help you to maintain your current reporting environment, help you to migrate reports from a discontinued reporting platform to a current solution, and provide as-needed remote training tailored to your specific requirements. Progent's management reporting and analytics professionals offer expertise in all popular business intelligence reporting platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Designer.
Progent's Citrix-certified consultants can assist your organization to assess the strategic value of the various editions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Hyper-V network, and show you how to use Citrix Essentials for Hyper-V to improve the performance, availability, consistency, and fault tolerance of your virtual network while lowering the cost of equipment and operations and streamlining management processes.
Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security needs without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the security and administration of company email by providing constantly updated spam and virus blocking, policy administration, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and reporting tools plus outbound email testing to help you fix your e-mail system and specify and enforce corporate security policy.
Progent can provide affordable remote consulting to help businesses to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can help you create cloud-centric or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent can provide occasional expertise to assist you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and within budget.
Progent can assist companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure you sidestep the common errors small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.
For Windows desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop environment that improves the business value of your IT system; configure XenDesktop software with your servers, user computers, and printers; upgrade your older virtual desktop software to current releases of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your IT staff to follow best practices to manage XenDesktop effectively.
Progent's Meraki wireless access point consultants offer online and onsite support to help businesses of any size to plan, deploy, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that delivers the same access, performance, security compliance, manageability and uptime for wired and wireless users regardless of their location or device.
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Barracuda's value-priced CloudGen Firewall devices offer web filtering, safe remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support along with centrally managed and monitored services encompassing your whole enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the skill to be your one-stop source for technical support, administration, training, and cybersecurity expertise.
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to design, configure, test and administer a DR solution based on VMware SRM and VMware NSX.
Progent's Microsoft and Cisco premier computer engineers offer expert support for a wide array of technologies and can provide that expertise remotely nationwide or onsite in major cities throughout the country and anywhere in California. Progent provides remote support for networks powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX-family technology. Progent also offers the help of Cisco CCIE infrastructure engineers for complex network issues, as well as the the support of CISSP and CISM-accredited security consultants to handle complex security design and problem solving. Progent has provided online network support to businesses in all 50 states in the U.S.
Altaro VM Backup from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises consulting services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software.
Progent's Citrix experts can help your organization to assess the potential business value of the available editions of Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while reducing the cost of equipment and support and streamlining management tasks.
Progent's support services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, such as printers, infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics.