Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow simple problems to fester.
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Progent provides three basic kinds of Helpdesk support : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your clients convenient access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a positive reputation as a solid contributor to business productivity. Progent's target is to resolve and not merely record problems.
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, such as printers, network appliances like routers and Wi-Fi access points, and IoT devices such as sensors and health monitors.
Progent's Microsoft-certified consulting engineers can assist you to assess the benefits of Microsoft Exchange Server 2010 for your business and can help your IT staff to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by increasing your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and integrating your key communications platforms.
Progent's Microsoft consultants offer in-depth expertise in implementing, operating and debugging all versions of Microsoft Project Server and can provide a wide range of affordable online consulting services based on industry best practices to help organizations of all sizes to receive all the benefits of this leading project management solution. Services offered by Progent include solution design, installation and migration, setting up secure collaboration among local and offsite users, network optimization, and customized online training.
Progent's Microsoft-certified consultants can provide affordable remote and on-premises support to carry out your upgrade to Microsoft Exchange Server 2010, produce extensive documentation of your upgraded messaging environment, train your IT staff and end users to get them ramped up rapidly on Exchange Server 2010, and offer continuing administrative services and engineering help. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the flexibility to expand with your changing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's complete line of products targeted at preventing data theft, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can help you integrate Cisco technology to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Cisco offers an extensive array of routers that includes appliances built to provide the protection, bandwidth, and availability demanded by organizations ranging from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS platform, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.
Progent's wireless site survey services make it easy to plan, deploy and debug a Wi-Fi network customized for your environment, providing your business a wireless solution that has the coverage, speed, capacity, data protection, and hand-off ability your business requires.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's remote connectivity and wireless synchronization experts can help you to plan and deploy connectivity solutions for off-site desktop PCs, laptops, and wireless handhelds so they work seamlessly with your information network, enabling your business to optimize the productivity of your off-site workers.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent offers national remote phone support and consulting services for businesses that operate Solaris environments or whose information systems feature a mix of Solaris and Microsoft technology. Online IT help offers maximum leverage for your information technology dollar by protecting client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers allow Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or via a combination of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISM premier security professionals to assist with the most difficult system issues.
Progent's SonicWall firewall experts can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete security solution and build protection into your corporate operations.
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.
Progent's Microsoft-certified consultants can show you how to evaluate the business justification for deploying SharePoint 2007, consult with you on the most sensible version of SharePoint Portal Server for your application, offer configuration and integration services, help you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and custom application programs to work with SharePoint 2007, develop a company-wide security plan that includes portal solutions, and deliver maintenance and Help Desk support.
Progent's wireless site survey services assist you to plan, implement and troubleshoot a Wi-Fi network customized for your facilities, providing you a wireless solution that delivers the reception, speed, density, security, and roaming ability your company needs.
Progent's Power BI experts can help you to plan, deploy, manage, enhance or debug your Power BI solution. Progent can also assist you to organize your source data for Power BI visualizations. Progent can show you how to implement and administer an on-premises, cloud based, or hybrid architecture to run Power BI.
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to deploy, manage, and debug Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing Wi-Fi performance by limiting the effect of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening data security by detecting threats and filtering network traffic based on user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller technology.
Progent's Support for IT Service Organizations lets you use Progent's consulting engineers under your own service brand as a seamless extension of your IT services team.
Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Progent's consultants can provide cost-effective online consulting and troubleshooting services for Windows Server Essentials. Progent can provide full-service project management to help you design and carry out an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth knowledge in designing and integrating seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progent's IT support can assist you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the business value of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing, distribution and service companies to manage supply chains and improve the efficiency of key processes in order to get products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that can range from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services.
Progent's high availability network experts provide reliability support, disaster recovery planning, system load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, 24x7 data center support, and other fault-tolerant operations services to show your company integrate a 24x7 network for mission-critical applications. Progent has the experience to develop economical, high-availability networks by deploying the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you design a fault tolerant mutli-location network with a fully mirrored Internet interface and intelligent network load balancing.
Progent has been providing SharePoint support since the initial product was released over a decade ago, and Progent has the scope of technical know-how to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid deployment is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management support or can help in specific jobs associated with your SharePoint 2013 deployment.
Progent is one of the most qualified network support firms for designing email systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive all the benefits of Exchange Server 2000 under typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server management.
Progent's Cisco certified networking consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud readiness, works with the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and adds over 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and experience to resolve the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.
Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.