Full Documentation of IT Services
Progent has uses a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelance consultants who often provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Progent's support technicians and engineers can access the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate scenarios  such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

Key features and benefits of Progent's services documentation include:

  • Promote Best Practices
    Progent's highly evolved service reporting system provides detailed documentation for all delivered services. Every Progent staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Progent's consultants to share their experiences company-wide so that the overall effectiveness of Progent's support grows over time. Find out more about the scope and benefits of Progent's best practices for IT consulting.

  • Web-based Customer Portal
    Progent's web-based Customer Portal allows clients to see the current status of all open tickets as well as historical information about all closed tickets. You can see a complete description of the services provided, who delivered the support, and the time entered for each ticket with to-the-minute granularity. You always know the status of any issue and you can make sure you are getting full value for the dollars you spend on IT service.

  • Receive Better Value for Your Support Budget
    Progent's service reports add to a continually expanding, company-wide internal support database that allows Progent's consultants to analyze and resolve problems quickly. Fast solutions save your business direct support dollars and avoids costly losses of productivity. Find out more about the how Progent offers the best value for IT consulting.

  • Knowledge Transfer
    Detailed service reports provide your internal IT staff with greater understanding of important technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. Find out more about the benefits of Progent's knowledge transfer.

  • Avoid Dependence on a Single Service Provider
    The accumulated service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one Progent consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Progent's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

  • Track Where Your Support Dollars are Spent
    Progent's service reports can help you evaluate the effectiveness of Progent's consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Progent's service reports will provide the return on investment data to help you make an informed make-or-buy decision.

For additional information concerning Progent's network support outsourcing, check out Progent's Network Support Outsourcing and Network Monitoring Fact Sheets, available in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To get in touch with Progent about small business network support services, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24-7 Remote Workforce Consultants nearby Orlando - Video Conferencing Systems Assistance Orlando, FL Orlando Telecommuters Voice/Video Conferencing Systems Consulting Orlando, Orange County

  • Immediate 64-bit Server Support and Setup
    Remote Support Services 64-bit Upgrade

    Progentís Microsoft-expert engineers can help your organization to enhance your servers or workstations from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of moving to 64-bit computing, design an affordable upgrade strategy that minimizes operational interruptions, and deliver inexpensive, professional online support to aid you to configure 64-bit operating systems and applications on your current computers.

  • Baltimore Consulting Services 24x7 Small Office Computer Consulting Baltimore

  • CCIE Certified Jabber Migration On-site Support
    Jabber and Expressway Computer Consultant

    Progent's Jabber consultants can provide online or on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the products, technologies and services that make up building a cohesive Jabber solution such as Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.

  • Birmingham Dynamics GP-Great Plains Implementation Consultant Birmingham International Airport BHM Birmingham Dynamics GP Migration Consultant Birmingham International Airport BHM
  • Broomfield Work at Home Employees Solutions Consulting Broomfield-Thornton, Colorado Work from Home Employees Consulting and Support Services near Broomfield - Set up Consulting and Support Services Broomfield-Thornton, CO
  • Buffalo At Home Workforce Integration Solutions Guidance Buffalo Great Lakes Offsite Workforce Expertise near Buffalo - Connectivity Solutions Consulting Experts Buffalo Great Lakes
  • Chesapeake, VA Short-Term Network Support Staffing Support Consulting Experts Temporary IT Support Staffing Support Services Consulting Support South Hampton Roads
  • Cisco IT Specialists Providence Rhode Island Cisco Server Recovery
  • Cleveland Remote Workers Backup Technology Consulting and Support Services At Home Workers Consultants nearby Cleveland - Backup Systems Consultants Cleveland Ohio
  • Columbus Ohio SharePoint Server 2010 Consulting Services Microsoft SharePoint Server Troubleshooting
  • Columbus Telecommuters Video Conferencing Technology Consulting Muscogee County Georgia At Home Workforce Columbus Expertise - Conferencing Technology Assistance

  • Consulting Services Security
    Professional Wireless Security

    Progent offers expertise for security auditing utilities including LANguard from GFI for performing a set of automatic network auditing scans to uncover possible security gaps. Progent has broad knowledge of security analysis tools and can help you to understand testing reports and react effectively. Progent can show you how to build protection into your company operations, install auditing tools, plan and implement a protected network environment, and suggest procedures to maximize the safety of your network. Progent's security professionals are ready to assist you to configure a firewall, design secure remote access to email and data, and integrate VPN. Progent's certified security consultants can test the protection of web applications and can provide comprehensive security evaluations of company-wide security to determine your company's compliance with important international security standards such as FISMA, NIST, and ISO 17799.

  • Service Reporting Troubleshooting
  • Consultants for Network Support Firms nearby Albany - Seamless Temporary Support Team Help Albany Consulting for IT Service Organizations Albany-Clifton Park
  • Service Reports Online Troubleshooting
  • Failover Clusters Windows Server 2012 R2 Outsourcing Microsoft Windows Server 2012 R2 Clusters Technical Consultant
  • Maricopa County Arizona Remote Workforce Chandler Consulting Experts - Voice/Video Conferencing Solutions Consulting and Support Services Chandler Offsite Workforce Voice/Video Conferencing Solutions Consulting and Support Services Chandler, Maricopa County
  • Michigan Design Companies Detroit, MI, Grand Rapids, MI, Warren, MI, Lansing, MI Computer Consultancy Group
  • Midland Remote Workforce Network Security Systems Consulting Experts Midland Odessa At Home Workers Midland Guidance - Endpoint Security Solutions Consulting Experts Midland County Texas
  • Minneapolis Consulting Support for Computer Support Providers Minneapolis Hennepin County Minneapolis Saint Paul Consulting Support for IT Support Providers near Minneapolis - Seamless Temporary Support Staff Expansion

  • 24 Hour ProSight Virtual Machine Hosting Professionals
    Consulting Private Cloud Solutions

    Progent's ProSight Virtual Hosting combines advanced virtualization technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified engineering team to provide small companies with a complete IT outsourcing alternative that improves network dependability and security, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its operating system platforms and key business application servers hosted in a safe and fault tolerant data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer service experts.

  • Network Security Testing CISSP Security Security Audit Services Charleston Mount Pleasant
  • Networking Network Service Alexandria Virginia Network Recovery Emergency Phone Support Alexandria, VA
  • Office 365 mail flow Integration Support Outlook autodiscover Online Technical Support
  • Online Help SharePoint 2013 Honolulu Hawaii Microsoft SharePoint Server 2013 Specialist

  • Microsoft Certified Partner Windows 10 Trusted Boot Remote Troubleshooting
    Microsoft Windows 10 Migration Consultant

    Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and onsite evaluation and migration support for Windows 10 provided by Progent include Return on Investment estimates, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter connectivity, security and compliance, streamlined deployment and management, network design, Wi-Fi support, business continuity planning, custom training for network management personnel and users, and ongoing consulting support.

  • Professional Service Reports
  • RIM BlackBerry Exchange Integration Microsoft Certified Partner BlackBerry Redirector Technology Professional
  • Remote Employees Endpoint Management Computer Consultants At Home Employees Endpoint Management Integration Support
  • Remote Work from Home Employees Savannah Consulting Services - Backup/Recovery Systems Consulting and Support Services Savannah, GA Savannah Offsite Workforce Data Protection Solutions Guidance Chatham County Georgia
  • San Diego Installation Small Business Networking La Jolla
  • Santa Rosa IT Outsourcing Group Open Now Santa Rosa Network Consulting Experts
  • Security Audit Consultancy 24/7/365 Wireless Security Engineers
  • Solaris Information Technology Consulting Security Evaluation Solaris
  • Southlake-Grapevine , TX Temporary Staffing Services Consultants Southlake-Grand Prairie Temporary IT Support Staffing Support Services Consulting Support
  • Specialists Google Cloud firewall integration Google Cloud AI Building Blocks Engineers

  • Online Support Services Office Wireless
    Small Business Wireless Computer Consultant

    Progentís wireless consultants can help small businesses design, choose, evaluate, configure and support protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of protection that matches or excels wireline interfaces. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you select and deploy the wireless connectivity technology that align best your company needs.

  • Tech San Francisco Information Technology Consulting San Francisco
  • Telecommuters Assistance in Philadelphia - Conferencing Solutions Consulting Services Philadelphia Harrisburg Philadelphia Work at Home Employees Video Conferencing Systems Consulting Experts Philly
  • Teleworkers Assistance - Albany - IP Voice Solutions Assistance Albany Albany Remote Workers VoIP Solutions Assistance Albany-Clifton Park
  • Thousand Oaks-Ventura Onsite Computer Services IT Consulting Firms Thousand Oaks
  • Urgent Teleworkers Webster Consulting and Support Services - Voice/Video Conferencing Solutions Consultants Webster, TX Remote Offsite Workforce Consulting Services near Webster - Voice/Video Conferencing Technology Consulting and Support Services Webster
  • Virus Rollback Consultant ProSight Endpoint Protection On-site Support

  • FAQ about Computer Consultant Home Based Virtual Office
    Questions about Contract Network Consultants Remote Support Job

    To see answers to common questions concerning being a consultant at Progent, go to Consulting at Progent Frequently Asked Questions.

  • Services Documentation Troubleshooting
  • Work from Home Employees Consultants near me in Atlanta - Solutions Consultants Marietta - Alpharetta Atlanta Offsite Workforce Solutions Guidance Atlanta Georgia
  • Work from Home Employees San Bernardino Consulting and Support Services - Integration Consulting and Support Services San Bernardino Teleworkers Infrastructure Guidance

  • © 2002-2020 Progent Corporation. All rights reserved.