Computer Help for Small and Mid-size Companies
Detailed Service Documentation
Nationwide Remote and On-premises Technical Support
Full Documentation of IT Services
Progent has uses a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelance consultants who often provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Progent's support technicians and engineers can access the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate scenarios such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.
Key features and benefits of Progent's services documentation include:
- Promote Best Practices
Progent's highly evolved service reporting system provides detailed documentation for all delivered services. Every Progent staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Progent's consultants to share their experiences company-wide so that the overall effectiveness of Progent's support grows over time. Find out more about the scope and benefits of Progent's best practices for IT consulting. - Web-based Customer Portal
Progent's web-based Customer Portal allows clients to see the current status of all open tickets as well as historical information about all closed tickets. You can see a complete description of the services provided, who delivered the support, and the time entered for each ticket with to-the-minute granularity. You always know the status of any issue and you can make sure you are getting full value for the dollars you spend on IT service. - Receive Better Value for Your Support Budget
Progent's service reports add to a continually expanding, company-wide internal support database that allows Progent's consultants to analyze and resolve problems quickly. Fast solutions save your business direct support dollars and avoids costly losses of productivity. Find out more about the how Progent offers the best value for IT consulting. - Knowledge Transfer
Detailed service reports provide your internal IT staff with greater understanding of important technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. Find out more about the benefits of Progent's knowledge transfer. - Avoid Dependence on a Single Service Provider
The accumulated service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one Progent consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Progent's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service. - Track Where Your Support Dollars are Spent
Progent's service reports can help you evaluate the effectiveness of Progent's consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Progent's service reports will provide the return on investment data to help you make an informed make-or-buy decision.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
To get in touch with Progent about small business network support services, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Email White Lists Professionals
Email White Lists Professional
Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
Exchange 2019 Microsoft 365 Integration Technical Support Services
Exchange 2019 Hybrid Deployment Online Consulting
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Network Consultant Barracuda Networks CloudGen Firewalls
Network Security Auditing Barracuda Networks F600D Series Firewalls
Barracuda's affordable CloudGen Firewall appliances offer web filtering, remote access, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust protection with centralized management throughout your entire enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent can deliver the expertise to be your single resource for network help, administration, education, and security consulting.
Openings Home Based Network Engineer
Home Based Jobs Home Based Cisco Consulting
Progent is convinced that a carefully designed and executed information system can be a pivotal factor for accelerating a firm's growth, and we apply this belief in our own network environment. Progent has built a fault-tolerant virtual office infrastructure that enables Progent's in-house engineers and certified contractors to deliver fast and effective support, cooperate closely on sophisticated projects, and gain from career and personal growth from acting as part of an exciting business ethos of personal drive and independence.
Catalyst 8300 Integration Support
Technology Consulting ASR 9000 Router
Cisco has designed a full product line of routers that includes routers designed to provide the security, performance, and availability required by customers ranging from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.
Service Small Business
Small Office Network Design and Consulting
Progent is a leader in cost-effectively delivering enterprise-class IT help to small companies. Progent's achievement in addressing the IT support needs of the chronically underserved small company market is the cumulative outcome of major technical and process innovations that have removed a great deal of the traditional expenses out of managing network service, injected unprecedented technical expertise into the IT service mechanism, and dramatically accelerated the solution cycle.
UNIX with Windows Online Help
Windows, UNIX, Solaris Support
If your company runs a UNIX, Linux, or Sun Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole organization in a wide range of security topics including security administration procedures, security architecture and models, connection management products and methodology, applications development security, business processes security, hardware security, communications, network and web security, and workplace recovery planning. CISA and CISSP define the core competencies and worldwide standards of knowledge that information security professionals are required to possess. These certification provide IT management the assurance that those who have earned their CISA or CISM certification have the background and knowledge to offer effective security management and engineering help.
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