Progent has extensive experience delivering a broad range of online network consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced remote IT support and has provided network support to clients in every state. Remote support eliminates travel costs and resolves problems more quickly than onsite service calls.
Progent can provide the expertise of a veteran consultant with extensive hands-on experience installing, maintaining, and enhancing telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal network management group, your ISP, and your video conferencing technology supplier to assist your organization increase the strategic value of your telepresence ecosystem.
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email systems for companies in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email environment features security, fault tolerance, easy connectivity for remote and mobile users, time-saving administrative tools, and seamless integration with telephony. Progent offers consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, MS Exchange 2007, Exchange 2003, and Microsoft Exchange 2K Server. Progent can also help small or medium companies to migrate to MS Exchange 2016 or Exchange 2013 Server.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent can assist businesses of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the common errors small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android handhelds.
Progent's Wireless Consulting Services offer a convenient, affordable way for businesses of any size to configure, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats.
Progent can assist your organization to utilize Cisco's infrastructure technology to build a solid basis for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas such as hardware consolidation, security and compliance, manageability, availability, and recoverability.
Email Guard from Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a regular Postini license, you can still have the use of Postiniís Perimeter Manager services through Progentís E-Mail Guard spam filtering and virus protection aggregation offering. Progentís certified email protection professionals can show you how to devise an email security plan that features spam filtering and virus defense products and policies.
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
For medium-size companies who need network consulting services, Progent can deliver a variety of alternatives including on-site service, remote assistance, off-site Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation services, application development, and expert consulting. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent offers professional onsite help for solving technical problems rapidly and affordably.
Remote 24x7 monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a level of network stability that was once limited to large enterprises. Progent can provide several RMM options delivered as low-cost services created to assist your company to detect and fix a an array of IT network problems before they can hurt your business.
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can help you design reports that allow you to analyze your business more effectively, turning uncooked data into valuable insights into your company and customers.
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
Progent's veteran team of IT consultants and subject matter specialists have years of background delivering online and on-premises support for organizations of any size who want to integrate Android phones into their IT systems so that users can be productive from anywhere. Progent has the range of know-how to solve technical problems that involve multiple vendors and that represent a combination of older and up-to-date technology. Progent provides budget-friendly online technical support to help you with any stage of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic IT projects on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to show you how to manage and operate Android phones and tablets securely and productively.
Progent has more than a decade of experience integrating, maintaining and troubleshooting the key components included with System Center and can assist your organization to plan, install, manage, and fix your Microsoft System Center solution to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can assist you to migrate to the current version of Microsoft System Center from an earlier one or from a third-party datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.
Progent's Solaris family consulting services provide small companies and developers help with administering and supporting Sun Solaris environments that run with Microsoft-powered technology. Progent offers your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient single source to help you create and maintain a secure and reliable mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Microsoft supports transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting options are built upon proven virtualization technologies that allow small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system maintenance, and network management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Progent's remote connectivity and smartphone synchronization experts can assist your business to design and configure connectivity solutions for off-site desktop PCs, notebooks, and smartphones so they integrate tightly with your IT network, allowing you to optimize the productivity of your off-site workforce.
If your office network mixes Solaris platforms with Windows, Progent can show you how to integrate your servers into a cohesive network that permits all your OS platforms to coexist for simple administration, seamless information exchange, high availability, enhanced throughput, and tight security. Progent's Solaris and MS Windows integration assistance offerings include IT architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network help and repair, in-person technical support, and Help Desk Call Center outsourcing.
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to design, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, performance and manageability that your company needs.
Progent's certified ISA Server consultants have long backgrounds developing ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network security requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or on-premises configuration and troubleshooting support to assist you to plan, configure, update, tune, administer and troubleshoot Aironet wireless access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build an enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and configuration of Aironet Wi-Fi APs to work with your unique office design, construction, and expected workloads.
Progent offers three essential types of Call Center support : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your customers convenient access to a reliable support resource with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a solid contributor to company productivity. Progent's target is to resolve rather than merely report problems.
Progentís high availability inter-site connectivity and 24x7 network infrastructure professionals can help small companies create zero-downtime Interoffice connectivity through redundant networks with transparent failover. Progentís Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office networks supported by non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide affordable non-stop interoffice networking.
Progent has put together two low-cost service bundles designed to enable small companies to get an independent network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive test of your IT infrastructure from outside your firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from a secure computer within your firewall to uncover the risk to internal assaults. Both security inventory packages are set up and run from a secured remote site.
Progent offers a selection of IT support bundles for small businesses. These information technology outsourcing and server monitoring services are built around the anticipatory problem handling abilities of Operations Manager, a next-generation network and system support product that monitors the availability, performance, and safety of your network and identifies incipient troubles before they can disrupt your network. With Progent's economically priced IT support packages, small organizations can choose a simple co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.
Progent's Microsoft-certified network experts can assist you to assess the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick ROI by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying management, and consolidating your vital communications platforms.
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's Microsoft certified consultants can provide offsite and onsite support services to assist your company to manage, support, and troubleshoot computers powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, disaster recovery, remote access, smartphone and tablet management, wireless network design, and 24x7 network monitoring and alerts.
Progent's UNIX platform support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient single source to help you create and manage a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent offers small organizations two specially designed security inventory packages that provide, for a set fee, remotely managed inventory scans of your security profile which are analyzed by certified security engineers who interpret the data collected by the remote scan, deliver unbiased evaluations of your existing network security, and make suggestions for remediation. Progent offers two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to meet the budgetary realities of small companies while providing enterprise-class assessments of your IT network's exposure to attack.
Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and provide the flexibility to expand with your growing business requirements. Progentís Cisco-Premier network experts support Ciscoís comprehensive family of products aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and tracking from a graphical Web interface.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.
Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and send email, examine the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings via your Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized one-on-one Entourage training.
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of ISA Server and offers a easily managed Internet gateway that acts as a one-server platform for a variety of security functions such as an multi-layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting features, allows customized reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to cut costs and improve availability. Progent's Microsoft consultants can help you to design and execute pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progentís Wireless Consulting Services provide a convenient, affordable way for companies of any size to integrate, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent has over 10 years of background integrating, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to plan, deploy, manage, and fix your System Center ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent's consultants can help your organization to migrate to the latest version of System Center from an earlier one or from a third-party datacenter management solution to provide the benefits of best-in-class deployment, management automation, security and compliance, plus datacenter and critical application availability and performance monitoring.
Progentís Technical Response Center (TRC) provides low-cost national after-hours online troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts offer extended hours telephone help and online secure network access to isolate and repair network problems quickly and economically.
Progent's CISSP-premier cybersecurity experts can help organizations of all sizes with any aspect of IT security. Progent can help implement efficient security systems that guard a small business from advanced threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid networks that accommodate onsite, online, and mobile clients accessing network resources spread across multiple physical datacenters and public and private clouds.