Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to every customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who won’t release vital service information.


Additional Topics of Interest

Network Management Computer Outsourcing Consultants
Cisco Network Management Small Business IT Consulting Firm in Vacaville, CA

Progent's Cisco-Certified network management engineers can show you how to run Cisco's management tools along with a variety of specialized third-party products to build a complete network management solution in order to keep your network running reliably, fully utilize limited resources, protect your data, recover rapidly from hardware failure or deliberate attacks, and allow you to add or repurpose valuable resources intelligently and affordably as your business grows.

Outsourcing for Monitoring and Reporting
IT Consulting Plano, Texas

Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and fixing System Center Operations Manager environments and can provide companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical issues detected by SCOM 2012.

Microsoft Exchange 2003 Upgrade Network Consultant
Exchange Server 2003 Information Technology Consulting in Madison, WI

Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces long-term service demands, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to complete your move rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.

Onsite Technical Support for iPhone VPN
Specialist

Progent offers cost-effective remote assistance to assist your business to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a highly available, protected and efficient infrastructure that is best suited to your mode of computing. Progent also offers online or onsite training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the business value of your information network.

Microsoft Dynamics NAV Applications Support
Emergency QuickBooks Pro Application Consultant

In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade support, and one-on-one or group webinar training tailored to meet your particular requirements. Progent's experts also can help you integrate and maintain a secure, robust server and communications foundation to support your ERP, MRP and accounting applications.

Microsoft Azure enterprise hybrid cloud solutions Consultants
Microsoft Azure migration Development Firm in Belmont, CA

Progent can help small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network management and reduce hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

Smartphone Support Outsourcing
Windows Mobile Support Services in Carmel, CA

Progent’s consultants offer expertise in a variety of technologies relevant to mobile networking such as network architecture, wireless data synchronization, wireless protection, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified consultants can save your organization time and expense by applying their wireless background to show you how to choose and configure mobile networking solutions that make sense for your company. Progent can also optimize your network infrastructure so that mobile PDAs perform better.

IT Development Project Engineer
San Francisco, California Project Pilots Professionals

For enterprise project management assistance, Progent can provide the services of veteran information technology experts with decades of experience in technology management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers follow leading practices to make sure development or deployment projects are successfully completed on schedule and within budget.

Consultant Price Troubleshooting
Consulting Hourly Cost Computer Service Companies in Omaha, NE

Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to permit simple problems to fester.

Remote Server Management Troubleshooting
Automated Server Monitoring Network Consultants

ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they can impact your business.

CISSP-ISSAP Cybersecurity Engineers
Technology Professional for CISSP Certified Information Security Officer in Miami, FL

Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can help create cost-effective security solutions that protect a small office against advanced malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing network resources spread across multiple physical sites and various clouds.

Engineers for Infor SyteLine CloudSuite Document Management
Independent Consultant for Infor SyteLine CloudSuite CPQ Victorville, CA

Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing and distribution organizations to manage complex supply chains and improve the efficiency of key processes in order to get products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite services that spans from as-needed advice to end-to-end solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and DBA services.

ransomware cleanup and recovery Technology Professional
ransomware virus recovery Consulting Services Campbell, CA

Progent's experienced ransomware recovery experts can help you to reconstruct an IT network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

Automated Server Monitoring Computer Consultants
Automated Server Management Integration Services in Petaluma, CA

ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity.