Expanding your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Rochester organization to pick the right technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Rochester, New York organizations to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for a remote work environment can be particularly complex if you have to accommodate a mix of worker-owned equipment such as desktop computers and laptops, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote help for both outdated as well as modern IT products in remote office venues enables you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to assist you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authorized at-home employees to use IT resources situated at your company datacenter or in the cloud. Progent can assist you to deploy and manage VPN access between your at-home workforce and your various IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect client software to provide safe VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a data center PC's desktop. This technology gives network managers substantial control over the digital environment of telecommuters and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier remote consulting for setting up routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by families and visitors, are commonly used by telecommuters to access their router for work. This can create performance and cybersecurity problems. Progent can assist businesses to mitigate these problems by delivering services that include Aironet configuration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point integration help.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate data center. Line-of-business applications might require redundant Internet access in case the normal connection fails. Progent can provide expertise for selecting service providers, selecting appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet access. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Rochester, New York organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's certified Microsoft Office and Office 365 experts can assist businesses of any size to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless solution that provides quick return on investment and enables improved business outcomes. Progent can help you to interface Office or Office 365 applications with each other and with additional core Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also assist you to resolve compatibility problems between various releases of Office and offers customized online instruction to individual users and teams.

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    For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic impact of your information system; integrate XenDesktop software with your physical and virtual servers, end-user computers, and printers; upgrade your older desktop virtualization software to current versions of XenDesktop; and provide comprehensive online technical support. Progent can also train your IT staff to follow best practices to maintain XenDesktop effectively.

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    Progentís Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid creation of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to offering expertise, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information system. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.

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    Progent's certified Office Excel and Office 365 Excel application consultants offer a broad variety of remote support services to assist you to plan, program, pilot test, deploy, administer, and troubleshoot applications powered by any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to move your legacy Excel solutions to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between different versions of Excel. Progent can provide on-demand help to organizations looking for a quick fix to a stubborn issue related to Office Excel and Progent can also provide full project management services for migrating or creating line-of-business applications based on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the needs of individuals or teams.

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    Cisco has designed a full product line of routers that includes appliances built to provide the protection, bandwidth, and availability required by organizations ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that minimizes your vulnerability to ransomware and aligns with your company's requirements.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad variety of remote services to assist your organization to plan, develop, test, deploy, administer, and debug business applications based on any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to upgrade your legacy Excel solutions to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between different versions of Excel. Progent offers on-demand support to organizations who need a fast fix to a specific issue related to Excel and Progent also offers comprehensive project management support for upgrading or creating mission-critical application software built on Office Excel. Progent's affordable online training for Excel can be customized to address the special requirements of individual users or groups.

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