Expanding your at-home workforce may have a significant impact on network architecture, security, and company workflows. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Winston-Salem organization to select the right technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Winston-Salem, North Carolina businesses to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for a remote workforce can be particularly challenging if you must manage a mix of worker-owned hardware such as desktop computers and laptops, Internet routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Support services available from Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to establish a safe tunnel for authorized at-home workers to access IT resources located at your corporate data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's AnyConnect software to provide safe VPN connections for a wide range of endpoint devices including Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and use a remote PC's desktop. This gives IT managers more control over the digital environment of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide top-tier online support for configuring routers from a range of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting an entire household and guests, are commonly used by telecommuters to access their Internet router for work. This can create throughput and security issues. Progent can assist businesses to resolve these problems by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless AP setup assistance.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate network. Line-of-business applications may require backup Internet access in case the primary connection fails. Progent offers expertise for selecting ISPs, picking appropriate bandwidth and data volume offerings, and setting up fault-tolerant Internet connections. See Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Winston-Salem, North Carolina organization, phone 1-800-993-9400 or go to Contact Progent.

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    MS Communications Server provides Instant Messaging and presence as part of an extensible, world-class package featuring advanced protection, transparent integration with additional Microsoft products, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and elevated operational efficiencies, enhanced worker productivity, and better intellectual property protection with this easy-to-administer, highly available solution. Effective implementations of Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-certified consultants can provide the skill needed to deliver all the advantages of Office Communications Server across your whole corporation.

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    Microsoft supports transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have certain mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is carried out on time and on budget.

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    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement an installation of ISA Server 2004 that meets your IT protection requirements without limiting your productivity.

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    Progent offers affordable online support to assist businesses to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can help you deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional support to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and on budget.

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    Progentís Technical Response Center (TRC) offers low-cost national extended hours remote support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 phone help and online direct network access to isolate and repair network problems rapidly and affordably.

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    Citrix has developed a comprehensive family of products that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the business advantages of Citrix technology and show you how to design, validate, deploy, troubleshoot, and support Citrix solutions.

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    Progent's Microsoft-certified Intune consultants can help your organization to understand the business case for utilizing Intune for managing your portable devices including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent's Intune consultants can assist you to configure policies, set up pilot systems to confirm the appropriateness of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and maintain your Microsoft Intune deployment.

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