Progent's management team consists of seasoned veterans with decades of experience providing computer consulting, technical support, and strategic information system planning to businesses ranging from startups to global enterprises. Great service calls for great people, and Progent is proud to have assembled a management team able to provide businesses with the top service value available anywhere.
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix serious problems uncovered by SCOM 2012.
Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to meet your unique company requirements. Progent's Microsoft-certified support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce consulting support for safe, corporate-wide information sharing as well as interfacing with Customer Relationship Management products.
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design specialized line-of-business applications and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you analyze your business more thoroughly, turning uncooked data into useful insights into your company and customers.
Cisco's Firepower NGFWs Firewalls deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of modern cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that span local offices, data centers, and cloud resources.
Even if your business has a small network services staff and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network professionals, the latest network management products for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your mission-critical network applications and servers up and running.
Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security environment that spans your on-premises and cloud-based assets and guards any user anywhere with any device.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Progent offers national online help and troubleshooting services for companies who run Apple Mac networks or whose IT systems feature a mix of macOS and Mac OS X with Microsoft technology. Progent's consultants can provide Apple macOS and OS X users a variety of services such as desktop assistance, migration to the latest version of Mac OS X from other earlier editions of Mac, plus expertise with macOS and Mac OS X applications. Progent can also help your business with Apple iPhone and iPad integration and management, or moving to iCloud. Online technical support offers optimum return for your information technology dollar by preserving user efficiency and limiting the time billed for computer repair services. Sophisticated online access tools and skilled service specialists and consultants allow Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a combination of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to assist with the most challenging network problems.
ProSight Data Protection Services ECHO provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data.
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers and scanners, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things devices like alarms and health monitors.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.
Progent's Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is an accounting and business analysis platform built, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Dynamics GP offers a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you can license only the functions you currently need, with the ability to add users and increase capabilities in the future. Progent's Dynamics GP/Great Plains support engineers can help you deploy, customize and manage the latest release of Dynamics GP or upgrade smoothly from an earlier release.
Configuration Manager automates application and device provisioning at scale, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, performs network health monitoring, allows safe self service, and offers a common control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Progent's ProSight Active Security Monitoring incorporates cutting edge behavior machine learning tools by SentinelOne to guard endpoint devices and servers and VMs against known as well as new ransomware variants such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Progent provides network services for mid-size companies who have 100 to 250 system users. The medium size company or office has traditionally been an underserved part of the market for network support expertise. The overhead and support access practices of large outside support organizations make them excessively costly for the ordinary mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the networks of much bigger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual network infrastructure and 24x7 network monitoring, dramatically lowers the network maintenance costs of a small-medium business while providing the small organization with enterprise-level service from certified, world-class consultants with background in a broad range of small business network solutions. If your medium size company or small business is searching for the quality of network help appropriate by a mid-size office without paying big-company costs, call Progent.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing efficient migration methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack sufficient internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical IT projects on schedule.
Progent can help you to plan and implement an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across on-premises and cloud resources.
Progent's Microsoft-certified consultants offer companies of any size consulting, technical support, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently coordinating people, groups and data. Microsoft SharePoint provides a central spot for your workers or customers to access, organize, distribute and manipulate relevant information, files, and applications and to interact with other people. Microsoft SharePoint enables faster and better decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services join employees, customers, teams and major tasks with the knowledge they've created in a way that makes data convenient to locate, download and apply. Progent's certified SharePoint consultants can assist you to manage your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.
For advanced project management support, Progent can provide access to senior IT professionals with decades of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise clients follow best practices to ensure that major projects are completed on time and on budget.
Progent's UNIX platform consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent provides nationwide urgent technical support and troubleshooting services for companies that operate Sun Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft products. Online IT help offers maximum leverage for your information technology dollar by preserving user productivity and limiting the time charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and engineers allow Progent to handle the majority of network issues without wasting time and money by traveling to your location. In most of cases your network issues can be dealt with by telephone or through a mix of phone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the most difficult system issues.
Progent's Windows 11 consulting experts offer a range of services to support Windows 11 including Microsoft 365 solutions, mobile management, at-home workforce connectivity, security and compliance, centralized deployment, and Call Center services.
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology experts under your own service brand as a seamless arm of your network consulting team.
Progent's certified professionals provide technical help and IT consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, configuration, management, and support services for Exchange Server 2003 include system design, deployment, project management, onsite and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable and more secure AD implementation. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical online and onsite consulting expertise, application development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive information management solution.
Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent's consultants include Return on Investment estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and post-migration technical help.
Progent can assist your organization in any phase of your migration to Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and configuring Outlook.
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology engineers while retaining your own service brand as a transparent arm of your network services team.
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to help you to design, install, optimize and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software.
Progent can provide the expertise of Microsoft-certified consultants as well as seasoned software developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and certified data security consultants to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Progent's Microsoft-certified network experts can help you to determine the value of Microsoft Exchange Server 2010 for your business and can assist you to design and implement a smooth migration to Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer fast ROI by improving your workers' efficiency, lowering the expense of hardware and support, streamlining management, and consolidating your key communications platforms.
Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers, network appliances like switches and wireless APs, and IoT devices such as alarms and health monitors.
Progent offers several basic types of Helpdesk support : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals offers your clients instant access to a reliable support resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a solid contributor to company productivity. Progent's target is to resolve and not merely report problems.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's temporary IT staffing services allow businesses to meet sudden increases in demand for network support personnel without dealing with the costs and delays that come with vetting and recruiting reliable technical workers and without increasing your permanent head count.
Progent can provide online and onsite expertise to assist you with any phase of business intelligence reporting from troubleshooting or enhancing reports to designing and deploying an advanced BI environment. Progent's BI consultants can assist you to support your current BI environment, help you to upgrade reports from a discontinued reporting platform to a current one, and deliver custom remote training tailored to your specific needs. Progent's management reporting and analytics professionals can provide expertise in the leading business analytics reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.