Progent's Technical Response Center (TRC) provides national extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours telephone help and online direct network connection to isolate and resolve network problems quickly and economically. The breadth of technical expertise represented by Progent's staff of nationwide support engineers makes it possible to escalate even the most difficult network issues to qualified specialists as needed. For urgent issues, the TRC endeavors to answer your request for service in less than one hour.
Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Progent has been delivering SharePoint support since the first SharePoint product was released more than 20 years ago, and Progent has the breadth and depth of IT knowledge to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can assist in specific jobs related to your SharePoint 2013 deployment.
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
NetDocuments (NetDocs) is a cloud-based document management system built for law practices. Progent can provide remote access to NetDocuments experts who can help your law firm to design, configure, manage, tune, or troubleshoot a document management system environment based on NetDocs.
Progent offers support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and delivers important new features plus a redesigned architecture. These improvements favorably impact vital IT areas like ease of administration, high availability (HA), compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management for Exchange Server 2013.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution companies to manage complex supply chains and streamline critical processes to bring products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP consultant with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite services that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
Cisco's wireless VoIP phones are hardened Wi-Fi devices designed for professionals who are on the move within office, hospitality, retail or other venues where management wants portable phones that offer more control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous components of your Wi-Fi environment such as APs, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer remote and on-premises support to help your organization build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.
Progent's Microsoft and Cisco premier network engineers can provide advanced support for a wide array of products and technologies and can deliver that assistance online anywhere in the U.S. or in person in major cities throughout the country and anywhere in California. Progent offers online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest network problems, plus the assistance of CISM-qualified security consultants to handle complex security design and problem solving. Progent has provided online troubleshooting to companies in every state in the United States.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management strategy based on leading practices promoted by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues.
Progent's Microsoft-certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with many offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without overly limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of ISA Server.
Progent's consultants offer budget-friendly remote consulting and technical support for Windows Server Essentials. Progent can provide comprehensive project management support so you can design and execute an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
Progent offers national online phone support and consulting services for companies who run Apple Mac networks or whose IT systems feature a mix of Mac with Microsoft products. Progent's consultants can provide Mac clients a range of IT services including desktop assistance, migration to the most recent edition of Mac OS X from other earlier editions of Mac, plus expertise with Apple macOS and OS X application software. Progent can also help you with Apple iPhone and iPad integration and management, or migrating to iCloud services. Remote network consulting offers optimum leverage for your information technology budget by extending client efficiency and shortening the hours billed for computer repair services. Advanced remote support tools and skilled service specialists and consultants allow Progent to handle the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of cases your network problems can be remediated by telephone or through a combination of telephone support and remote network analysis. Progent can make available Cisco CCIE network experts and CISA premier security specialists to assist with the most difficult network problems.
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises consulting services to assist you to plan, deploy, manage and debug a modern backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
If you want to revamp your production web site, build internal websites for applications such as HR or worker training, design a high-impact web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also help you design and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to support your web solutions.
Progent provides the help of Microsoft and Cisco-Premier network consulting professionals to offer clients affordable ways to help organizations maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to nationwide enterprises, Progent's expert engineers can show you how to enhance your information system's e-mail infrastructure, protection, availability, performance, and network management.
The complexity and integration requirements of Microsoft Windows Servers requires a network consulting firm with practical expertise and in-depth knowledge in planning and building seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent's IT support can assist you with designing, installing, administering, and troubleshooting Windows Server solutions that maximize the business value of your computer network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).
Progent's Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your IT system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these products to detect many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every client. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information.
Progent's Microsoft-certified Windows 11 consulting experts can provide an array of services for Windows 11 including cloud integration, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning, and Call Center support services.
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid development of a new generation of enterprise-class programs that can give your company a critical competitive edge. SQL Server features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.
Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Microsoft Exchange Server 2010 for your company and can help you to design and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by improving your productivity, cutting the expense of equipment and support, simplifying management, and integrating your key communications platforms.
Progent's ProSight family of managed services are geared to provide businesses who have small internal IT administration and support staffs with affordable help from enterprise-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable network management costs, smart automation of common administrative processes, continual absorption of new technology, graceful migration from older systems to up-to-date solutions, close fit between information technology with business objectives, guidance from veteran IT experts, and allowing management to focus on business rather than ever-changing computer technology.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices.
Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers affordable Exchange Server consulting services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2010.
Progent's Mac networking engineers can help you with a broad range of network foundation issues including network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including VoIP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and depth to handle the complexity of designing, integrating, and supporting a network infrastructure that is robust, secure, efficient and aligned with your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your servers, such as printers and scanners, network appliances such as switches and wireless access points, and IoT devices like alarms and health monitors.
Progent offers Microsoft Windows 2003 Cluster Server expertise to help your organization implement high availability server clusters designed to provide 100% uptime. Clustered Windows servers for zero-downtime networks include Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. By helping you create non-stop clustered server environments powered by Microsoft Windows Server Cluster 2003, Progent's Premier Windows professionals make sure that your high availability server clusters are configured to maximize the business advantage of your IT network.