Progent can provide cost-effective remote access to an Oracle-certified MySQL DBA or application developer and can assist organizations of all sizes to configure and maintain MySQL in a robust network infrastructure that provides advanced speed, scalability, and protection. Progent also has experience helping companies port databases from Oracle to MySQL.
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management and automation of advanced security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.
Microsoft Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to reduce hardware expense and management hassle. You can configure Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable remote technical support to assist your small businesses to evaluate the benefits of Exchange Online, design a network topology that aligns with your business needs and IT budget, implement a non-disruptive migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical devices that power your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your business.
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in critical areas including secure multitenancy, flexible infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance productivity.
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or Office 365 and simplify management via integration with Windows AD. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide online and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.
Network monitoring commonly involves tracking a system's resource utilization in order to uncover data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's system integration consultants can help you use both these tools to optimize and repair your network. Progent's Linux consulting services provide small companies and programmers help with managing and servicing UNIX and Linux systems that work with Windows-based products.
E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard handles the security and management of company email by offering constantly updated spam and virus filtering, policy administration, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools plus outbound email filtering to help you fix your e-mail environment and define and regulate company email policy.
Microsoft SQL Server 2014 includes major improvements in critical areas such as performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services such as system design, configuration, management, troubleshooting, and application development services to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment.
If you want to update your production web site, create internal webs for purposes such as HR or employee training, establish a powerful web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web designers. Progent's experts can also help you design and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web solutions.
Progent’s Shared Call Center service makes it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the top shared professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Forefront TMG 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that delivers a single-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and troubleshooting SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.
Progent offers access to a veteran specialist with extensive hands-on experience configuring, maintaining, and enhancing immersive telepresence platforms from leading suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal IT support group, your Internet Service Provider, and your video conferencing technology vendor to assist your company increase the strategic value of your telepresence solution.
Remote continuous monitoring, proactive alarms, and actionable reports are crucial to maintaining the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can get a level of protection that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as economical service packages created to help your company to identify and resolve a most IT network issues before they can hurt productivity.
Progent is convinced that a carefully architected and implemented information system can be a vital piece for enabling any company's success, and we apply this belief in our corporate network infrastructure. Progent has created a non-stop virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to deliver rapid and effective support, cooperate closely on sophisticated projects, and gain from professional and personal growth by being part of a dynamic company culture of personal drive and freedom.
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist companies of all sizes to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed support for resolving especially challenging problems, or comprehensive project management services. Progent can also assist you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent can show you how to prepare and implement a smooth migration to Microsoft Dynamics GP so that you preserve your data, improve your security, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce programs that work seamlessly with Dynamics GP.
Progent can assist you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from a legacy change management platform or assist you to enhance your current SCCM 2012 environment to accommodate your changing business needs. In addition, Progent can help you to create a software foundation that fully supports SCCM by providing expertise with associated Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.
Progent's Cisco-certified CCIE network engineers can help you to manage your existing PIX 500 or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Progent’s Technical Response Center provides low-cost national extended hours online help for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals offer extended hours phone help and remote direct computer access to isolate and repair technical problems rapidly and affordably.
Progent’s wireless professionals can help small organizations design, select, pilot, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a level of security that matches or exceeds wireline connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and deploy the wireless connectivity solutions that align best your business requirements.
Microsoft SharePoint Server Support and Integration
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to help organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.
Progent's CISSP-premier network security experts can help businesses of any size with any aspect of IT security. Progent can create cost-effective security solutions that protect a small office from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that support local, remote, and mobile users sharing network resources distributed over multiple physical datacenters and various clouds.
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist your business to configure your Fortinet FortiGate firewalls to safeguard all your IT resources at the network perimeter, within the data center, at branches, and at the cloud edge.
Progent’s Technical Response Center provides national remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone help and remote secure network connection to troubleshoot and repair network problems rapidly and affordably. The scope of technical expertise available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to qualified experts as required.
Progent offers national urgent technical support and troubleshooting services for businesses that run environments based on versions of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Online network consulting offers maximum return for your information technology dollar by protecting client efficiency and limiting the hours billed for computer repair services. Advanced online access tools and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP premier security specialists to assist with the most challenging system problems.
Progent's Apple Mac networking consultants can assist you with a wide range of network foundation issues including network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including VoIP and high-speed wireless connectivity. For business networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to deal with the complexity of planning, configuring, and supporting a network architecture that is reliable, secure, efficient and supportive of your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Progent’s Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is a financial and business analysis package based, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented approach you are able to purchase only the functions you currently need, with the ability to add users and increase capabilities in the future. Progent’s Microsoft Dynamics GP consulting experts can help you install, customize and manage the latest version of Microsoft Dynamics GP or migrate smoothly from an older edition.
Progent's Solaris platform consulting experts provide small businesses and software developers assistance with administering and maintaining Sun Solaris environments that run with Microsoft-based technology. Progent offers your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This wide array of expertise offers you an easy single source to show you how to create and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's ProSight Virtual Hosting service offers advanced virtualization architecture, a state-of-the-art data center, and the support services of Progent's Microsoft-certified engineering group to provide small businesses with a comprehensive information technology outsourcing solution that enhances network dependability and protection, reduces management distraction, and saves money. With Progent's Private Cloud Hosting, a smaller business can have each of its software platforms and key business application servers hosted in a secure and fault tolerant data center on a high-performance, high-availability virtual machine configured and supported by Progent's network service professionals.
Progent’s professionals provide experience in a variety of disciplines relevant to mobile connectivity including network architecture, wireless data synchronization, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless application development. Progent's Microsoft and Cisco certified experts can save your business time and money by applying their wireless experience to show you how to select and configure mobile connectivity technologies that make sense for your business. Progent can also optimize your network infrastructure so that wireless handhelds perform better.
By using virtual server technology, companies can operate multiple virtual machines on one actual server. Virtual server technology allows companies to gain all the benefits of server isolation, but without the costs associated with purchasing extra server hardware. Virtual servers are also the enabling technology for private clouds, which provide major benefits including lowering the costs of capital equipment, datacenter facilities, and administration while enhancing information protection, network reliability, and disaster recovery. Other important server management options are server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management experts can help you with all areas of server consolidation and management to allow your business to contain expenses and save time.
Progent's Microsoft consultants can help your company to evaluate the value of Microsoft Lync Server for your business and can assist you to design and carry out an installation of Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the output of your in-house employees, telecommuters, and mobile workforce. Progent can in addition assist your company to carry out a smooth upgrade to Lync Server from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Lync Server 2010 to improve the collaborative capabilities of Microsoft Office applications, and provide webinar training and continuing support for Lync Server and other Microsoft products.
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems rapidly.
If your company operates a Sun Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified consultants can assist your entire organization in a broad array of security topics including security management practices, security architecture and strategies, connection management products and techniques, software development security, business processes security, hardware security, telecommunications, network and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP define the core competencies and international standards of knowledge that network security managers are required to possess. These accreditations provide IT management the confidence that consultants who have achieved their CISM or CISSP certification have the background and theory to deliver effective security management and engineering services.
Progent's Apple Mac consultants can support the creative aspect of Mac computing by providing help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
System Center Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings management, inventories network resources, guards against company data leakage, performs network health reporting, enables safe self service, and offers a single control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist businesses of any size with any aspect of planning, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Progent’s Wireless Consulting Services offer a fast, economical way for companies of all sizes to integrate, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's Solaris platform consulting experts offer small companies and software developers assistance with managing and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to build and maintain a secure and robust mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Progent can help you plan and implement a smooth move to Dynamics GP so that you preserve your data, strengthen your security, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize business disruption by creating and executing a sensible migration strategy. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce custom line-of-business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.
Microsoft Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and associated email components to lower capital expense and management hassle. You can configure Office 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to assist your organizations to assess the benefits of Office 365 Exchange Online, design a network topology that aligns with your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange system to one that incorporates Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.
Microsoft SQL Server 2016 offers significant improvements in speed, scale, security, availability, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Jason support, Row-level Security, Mobile Reports, and seamless control over local and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist organizations of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.
Progent's Solaris platform consulting services offer small businesses and software developers support for managing and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your organization contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with a convenient one-stop source to show you how to create and manage a protected and robust mixed-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent's service experts in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows computers into seamless environments with full sharing and collaboration functionality. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Windows and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these technologies to maintain their competitive advantage. Progent's consultants can also assist you to integrate Apple's iPhones and iPads with your Windows network.
Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of individual best practices that are combined into shared leading practices training that Progent instills in its support team. This means that you get not only expert technical skills, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems efficiently.
Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network for local, multi-site, cloud-based, and partial-cloud datacenters, train your IT management staff, create a corporate-wide security plan, streamline network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it.
Progent can provide one-on-one education designed for individuals who wish to expand their understanding of the macOS and OS X platform, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for Mac applications.
Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to achieve the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company better technical solutions for your information network.
Progent’s computer outsourcing support offerings for small companies include planning 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site troubleshooting, resolving stubborn integration issues, and creating a comprehensive security plan. Progent can show you how to enhance system reliability and performance via fault-tolerant technologies, resilient network topology, and proactive network monitoring. Progent also provides special project assistance for large-scale migrations and can help with requirements definition, product inventory, BOM development, vendor qualification, procurement coordination, and complete documentation. Progent’s computer outsourcing help also includes education for office productivity packages such as Microsoft Office.
The Contact Center support delivery structure adopted by Progent's Technical Response Center offers small and midsize organizations an effective option to reliance on freelance consultants by offering extensive expertise shared by multiple support groups, optional 24x7 availability of urgent assistance, escalation capability to appropriate engineers for handling the most difficult issues, support consistency and dependability, prompt follow-up overseen by seasoned service administrators, a selection of convenient ways for requesting service tasks, and excellent progress transparency made possible by trouble ticket tracking and available via a web portal.
Microsoft Windows Server Update Services enables network administrators to deploy and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT staff can fully and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft SUS deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your system environment.
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your business.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the basis for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET components bundled with Small Business Server calls for a computer support expert with hands-on background designing and integrating cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of over a decade of experience supporting business systems powered by Microsoft technology. This experience assures you results in deploying, managing, and maintaining IT environments that incorporate the Microsoft Small Business Server package of servers and applications.
Progent's Microsoft-certified consultants can provide advanced support in deploying, managing and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can deliver a wide variety of cost-effective remote consulting services based on industry best practices to help organizations of all sizes to get all the benefits of this leading project management solution. Support services offered by Progent include solution design, installation and migration, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized online training classes.
Cisco's Meraki line of access and aggregation switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting to assist your company to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, define policies to ensure compliance, develop and validate a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a unified networking solution.
Progent’s Microsoft-premier consultants can help your organization to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist you to calculate the costs and advantages of moving to 64-bit computing, plan an affordable migration process that minimizes operational disruptions, and provide economical, professional online support to assist you to install 64-bit software and applications on your existing hardware.
Progent's network consultants can help you analyze the possible benefits of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's compatibility with your line-of-business software, assess your network infrastructure for smooth operation with virtualization technology, assist you in moving to Windows Server 2008 and setting up Hyper-V, educate your IT staff to monitor and administer Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, design and validate business continuity processes that maximize system availability, and provide continuing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk outsourcing.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent’s wireless engineers can help small companies design, choose, test, deploy and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a level of protection that matches or exceeds wireline connections. Progent offers expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and deploy the wireless connectivity technology that match your business requirements.