Progent's Shared Service Desk
Outsourced and Shared IT Support Desk ServicesProgent's Shared Help Desk service enables your IT staff to split responsibilities for Service Desk support seamlessly between your internal support group and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk is a collaborative IT service system built around ConnectWise Manage, the industry-leading Professional Services Automation (PSA) tool for administering IT support calls, generating trouble tickets, assigning responsibility, tracking status, and producing management analytics. The cost for Level 1 IT support for Progent's Shared Help Desk service is typically below $18/user/month.

Progent's Co-managed Service Desk offers a transparent supplement to your internal support team. End user access to the Service Desk, delivery of support services, escalation, trouble ticket generation and updates, efficiency metrics, and management of the service database are consistent regardless of whether incidents are taken care of by your in-house IT support group, by Progent's team, or by a combination. All client service calls are ranked as Level 1, 2 or 3 issues. Progent takes responsibility for whatever service level or levels you specify (typically Levels 1 and 3). Original support requests are routed either to your internal support resources or to Progent's Technical Response Center (TRC), depending on your preferences. Level 2 or Level 3 tickets can be escalated to Progent's Experts Team of subject matter experts (SMEs). The escalation procedure is seamless for your clients. You have unrestricted versatility to expand or shrink your share of support activity as needed. Progent provides initial installation and provisioning of the professional services automation software plus workflow documentation, testing and training.

Progent's Help Desk Ticketing System

A collaborative ticketing system tracks support issues through the complete trouble ticket lifecycle

Progent's Technical Response Center
Progent's Technical Response Center (TRC) has been providing remote IT support for over two decades and serves active clients in each state in the country (see Progent's customer testimonials.) The TRC provides the team of veteran desktop experts who can handle Level 1 tickets, which make up the bulk of Help Desk service requests. The Technical Response Center, like Progent's Experts Team, uses the ConnectWise Manage professional services automation software platform to streamline ticketing, status tracking, responsibility delegation, escalation and management reporting. This system keeps problems from being overlooked and offers clients clear visibility of all services provided. Progent's TRC targets 90% live answer rate and allows Progent's Co-managed Help Desk program to include a 60-minute service-level agreement. Support hours are 5am to 7pm Pacific Time on normal business days. Extended hours and onsite support are offered at additional cost. For more details about Progent's TRC, see Progent's Technical Response Center Customer Commitment.

Definition of Service Levels
Progent offers three levels of online IT service, which align with industry-standard Tier 1 through Tier 3 service. You can pick which support levels will be provided exclusively or shared by Progent and your internal service group. The depth and scope of Progent's roster of subject matter experts (SMEs) allows rapid and effective escalation and makes it possible to rely on Progent as a one-stop source for most support issues at any service level. Also, Progent's practice of knowledge transfer allows key service issues to move from higher to lower levels as solution processes become recorded and standardized so they can be handled by less skilled and less expensive support personnel.

Support levels are described as:

  • Level 1 Support: Filters Service Desk requests and provides baseline IT support and debugging, like password issues, printer set up, break/fix procedures, ticket routing and escalation to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 service may also provide support for familiar Level 2 and Level 3 problems where solutions have already been recorded.
  • Level 2 Support: Generally addresses break/fix, configuration problems, troubleshooting, software deployment, and hardware fixes including on-premises fixes or coordinating depot services. This Level involves escalated issues that Level 1 support is not qualified to handle. Level support can occasionally evolve to Level 3, depending on the problem and the manner the Service Desk operates.
  • Level 3 Support: Troubleshooting, setup, DBA, and fixes or updates for server, cloud integration, messaging, file shares, and common infrastructure issues. In addition to possessing the capability to deploy fixes to new problems, a Level 3 engineer usually has the most experience.
Example of a Trouble Ticket Lifecycle
A common example of a ticket lifecycle is the situation where you want Progent's TRC to triage all service requests. In this case, Progent may be tasked with dealing directly with all the Level 1 desktop issues your clients initiate. Progent can route the remaining support requests to your internal support team. Your in-house network support team would address the Level 2 requests they have the knowledge and bandwidth to resolve and escalate any residual issues to Progent's Level 3 Experts Team.

Example Trouble Ticket Lifecycle

Progent's Shared Service Desk Ticketing Support

Tickets can move transparently within Progent's Technical Response Center, your in-house network support team, and Progent's SME Team

This sample implementation of Progent's Co-managed Help Desk Service has a four-phase ticket lifecycle:

  1. Your employees generate requests via the browser-based support, a dedicated telephone number, or by sending a message to a specific email address. This immediately launches an open request in the trouble ticket system.
  2. Progent's Technical Response Center (TRC) gets the open request and decides if it will be handles or promoted to your internal Help Desk.
  3. Your Help Desk receives the forwarded trouble ticket request and determines the proper way to resolve the problem. If needed, your Service Desk can in turn escalate the ticket request back to Progent for resolution by Progent's Experts Team.
  4. Progent gets the revised trouble ticket request, selects the best suited subject matter exert from the Experts Team, and tasks the designated SME to co-operate with your IT group until the issue is resolved or closed.
Note that all groups that service the trouble ticket can examine and update the content, and the ticket system automatically notifies your end users about updates to ticket status. Because of the detailed, shared reporting process inherent in the ticketing system, repeat technical problems that at first require a high-level of expertise can eventually move to a lower service level for quicker and less costly repair.

Key Features of Progent's Service Desk
Top features of Progent's Shared Call Desk program include:

  • Pooled Level 1 support from Progent's Technical Response Center (TRC) team
  • Desktop remote support available 5 days a week, 5am-7pm Pacific Time, One-hour SLA
  • Special per-hour rate and per-minute granularity for Level 1 desktop support for end users
  • Average price of Level 1 service is about $18 per user per month
  • Level 2 and Level 3 help from Progent subject matter expert available as an option at Progent's normal consulting fees
  • De-escalation permits issues that initially require Level 2 or Level 3 expertise to drop to a lower, less costly Tier once procedures are documented
  • StreamlineIT provides a full version of ConnectWise Manage with multi-tenant security
Specifics of Progent's Co-managed Service Desk Support Offering
Progent's Co-managed Help Desk program is intended to offer a flexible, co-operative call desk system for medium-size organizations. Details of these services, with Progent providing Level 1 support, include:
  • Offered only in USA and US territories
  • Initial setup fee based on complexity of the solution
  • Live Answer of incoming service requests to Progent Technical Response Center (TRC) with a target of 90% Live Answer of all requests
  • After deciding whether server or network infrastructure assistance is needed, some calls will be escalated to Level 2 or 3 support
  • All support requiring Level 2 or 3 expertise will be handled by a Progent SME after receiving your authorization
  • 1 hour SLA for Level 1 desktop support in most cases
  • Level 1 Support is for end users and applies to Windows-powered systems and Apple systems
  • Progent Level 2 or Level 3 services will be charged at regular hourly consulting rates
  • Progent will provide personnel - Technical Response Center desktop specialists daily, Level 2 and Level 3 as needed
  • Progent will dedicate a phone number and email mailbox for inbound service requests
  • Free Remote Control app with screen sharing for efficient technical troubleshooting
  • Free ProSight IT Asset Management solution for network documentation management
  • All Level 1 remote service is charged at a special hourly rate with one-minute granularity
  • All Level 1 service will be performed online, no onsite support included
  • All on-premises support will be invoiced at standard hourly consulting rates
  • All on-premises support will have an additional fixed charge as well as any specific travel costs
  • All travel expense estimates will be disclosed and need client agreement before support services or travel will be performed
  • Contracted projects and separate Statements of Work (SoWs) will include their individual estimates and costs stated and will be undertaken only after authorization by customer
Phased Onboarding
Progent's non-disruptive onboarding procedure allows your organization to migrate seamlessly to a co-managed Service Desk and an advanced ticketing and reporting solution. Major steps in the onboarding procedure for Progent's Shared Help Desk Service include:

Initial Steps

  • Create your custom Service Desk environment, setting up your in-house team, service locations, and client data
  • Progent's consultants will work closely with your service team to review current incoming service calls
  • Configure your incoming support request service to incorporate email, software agents, and a dedicated telephone number
Next Phases
  • Progent provides trouble ticket management education for your support group
  • Jointly define basic workflow and escalation procedures
  • Add all your groups and assets that will deliver support services
  • Create the announcement message and promotion of the new Service Desk environment
  • Designate a specific location or manageably-sized clusters of users to onboard initially
  • Bring more groups of users into the solution at a workable pace
Tuning
  • Review reports and system setup for efficient data and workflow
  • Create additional reports or fields needed to enhance the detection or monitoring of common IT problems
  • Identify missing data that might enable a higher resolution rate for Level 1 support requests
Go Live
  • All clients have been introduced to the support system and can access it
  • All necessary client and hardware data is populated in the service system
  • You can transfer and manage tickets transparently between your internal team and Progent
  • You can view service performance and trends
Advantages of Progent's Co-managed Service Desk
Progent's Shared Help Desk service delivers a range of benefits that enable businesses to give clients rapid and effective IT services while simultaneously trimming costs and reducing administrative burden. Advantages of Progent's Co-managed Help Desk services include:
  • Keep total control of your IT service issues: you decide what tickets are forwarded to Progent's support desk or taken care of by your internal support team.
  • Fast access to supplemental IT support experts when you need them: Progent's professional services automation software automatically routes internal tickets or allows you manually forward to Progent's TRC.
  • Efficiency: Progent's consultants will review your incoming support requests and propose missing information that would promote an improved success rate for common desktop issues. Progent's IT support experts can also assist you to improve tag creation to expedite problem resolution.
  • Transparency: Progent's Co-managed Service Desk works as a seamless extension of your in-house Call Center with centralized ticketing and documentation so no ticket falls between the cracks.
  • Contented employees: End users are able to track the progress of their IT service requests rapidly and easily.
  • Management insight: You benefit from the metrics, responsibility assignments, and performance reporting of a modern PSA platform to assist you to build a custom Service Desk environment that provides maximum business value.
  • Focus on your core business issues, not IT support requests and unhappy users: Your network management personnel avoid being bogged down trying to manage common service calls.
Check Out Progent's White Paper: Is Co-managed IT a Good Idea?
Though having your own self-sufficient internal network support staff can prove a burden from the budgetary perspective, many organizations opt for that strategy because it provides more control over their information system management. But did you know that you can continue to leverage the benefits of a managed services firm within the shared network service approach. The shared services model allows your company to stay in control over your system infrastructure while supplementing your local IT team easily and economically.

To learn more, check out our white paper: Is co-managed IT a good idea? (PDF - 632 KB).

Download Progent's Co-managed Help Desk Datasheet
To download a single-page datasheet in PDF format describing Progent's Co-managed Help Desk, see:
Progent's Co-managed Help Desk Datasheet. (PDF - 108 KB)

Complementary Services
Progent has developed the ProSight suite of remote monitoring and management (RMM) services to streamline vital processes associated with IT administration, cybersecurity and upkeep. Any of these services can be integrated with Progent's Shared Help Desk service by installing agent apps on machines to be tracked and managed. Alerts generated by these software agents can be routed directly to Progent's Technical Response Center, managed via the trouble ticket and tracking system, and categorized for Level 1, 2 or 3 treatment.

Examples of ProSight Remote Monitoring and Management packages include:

  • ProSight Email Guard: Email Content Filtering, Spam Blocking and Data Leakage Defense:
    ProSight Email Guard Content Filtering ConsultantsProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring (ASM): AI-based Threat Scanning and Ransomware Defense:
    ProSight Active Security Monitoring ConsultantsProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools from SentinelOne to defend physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.

  • ProSight Data Protection Services: Cloud-based Backup and Disaster Recovery:
    ProSight DPS Backup and Disaster Recovery ConsultantsProgent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. All ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services:
    Software/Firmware Update Management ServicesProgent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO):
    Duo Two-factor Authentication ConsultantsProgent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
Why Pick Progent?
As a Microsoft Gold-Certified Partner, Progent offers your clients quick and convenient access to a seasoned Service Desk group able to deliver IT assistance. Progent has decades of background delivering phone support for IT systems that incorporate Microsoft technology. Progent's focus is on earning the Service Desk a positive image as a valuable factor in your organization's success. Progent attempts to fix and not merely track problems, and Progent's goal for long-term customers is to resolve 80% or more of Help Desk service requests on the first call. First-call resolution is a key factor in lowering Service Desk costs, enhancing the reputation of the IT group in general and the Service Desk in particular, and raising client satisfaction.

Get Started with Progent's Shared Network Call Center Support
To find out more about Progent's Shared Network Call Center Services, call 800-993-9400 or see Contact Progent.



An index of content::

  • 24 Hour Network Security Consultants Hawaii Arkansas Information Technology Support

  • 24/7 Microsoft 365 AD FS Remote Support Services
    Hybrid Configuration Wizard Integration Support

    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 and local Exchange deployments. This allows you to have some mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.

  • 24-7 Portland Work from Home Employees Network Security Systems Consulting Offsite Workforce Portland Consulting Experts - Security Solutions Guidance Portland - Hillsboro

  • Private Cloud Hosting for Virtual Data Centers Engineers
    Consultancy Private Clouds for Small Businesses

    Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as lower capital expenditures, savings on operational costs, better executive focus, enterprise-class security, greater availability, and regulatory compliance.

  • After Hours IT Consultant Shared Help Desk
  • 64-bit Upgrade Network Engineer Professional 64-bit Computing
  • Adelaide Remote Workers Data Protection Solutions Guidance Adelaide Remote Workers Adelaide Consulting Services - Data Protection Systems Expertise Adelaide
  • At Home Workers Hayward Consulting Experts - Help Desk Call Center Outsourcing Guidance Union City, CA, USA Work at Home Employees Hayward Consultants - Help Desk Augmentation Consulting and Support Services Hayward, CA

  • Catalyst 802.11ax AP Upgrade Computer Consulting
    Catalyst Wi-Fi 6 AP Placement Professionals

    Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP experts offer economical online and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.

  • Best Telecommuters Expertise in Campinas - Management Tools Consulting Campinas, Sao Paulo, Brazil Remote Workers Campinas Consulting Experts - Endpoint Management Systems Consultants Campinas
  • Birmingham, Jefferson County Security Consulting Freelancing Jobs Cisco CCIE Voice Network Consulting Job Opportunity
  • BlackBerry Exchange Support and Integration Online Help BlackBerry BES Server
  • BlackBerry Wireless Small Business Network Consulting Services Florianopolis-Palhoça BlackBerry BPS PC Consulting Florianópolis

  • Microsoft Operations Manager Integration
    Operations Manager Consulting Services

    Progent provides a variety of IT support packages for small businesses. These information technology outsourcing and server monitoring solutions are built around the anticipatory problem solving capabilities of System Center Operations Manager, a state-of-the-art server and system support software platform that monitors the reliability, throughput, and safety of your network and isolates incipient problems before they can disrupt your system. With Progent's economically priced network support programs, small businesses can choose a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

  • Boston Ransomware Attack Mitigation New England Boston Crypto-Ransomware Prevention Boston Cambridge
  • Chattanooga Phobos Crypto-Ransomware Forensics Investigation Chattanooga Ransomware Forensics Analysis
  • Cincinnati Milford At Home Workforce Consulting and Support Services near Cincinnati - Cybersecurity Solutions Expertise Work at Home Employees Cincinnati Expertise - Security Systems Consultants Cincinnati
  • Cisco CCIE Online Server Consulting Montreal, QC 24 Hour Cisco Planning Tech Consulting Montreal

  • Engineers Java programming
    Application Programming Consultants

    If you need help creating, enhancing, or repairing business aplications for Microsoft Windows, any version of Linux, or for the Web, Progent's expert team of program developers, database designers, and software project managers can ensure you get the job done on schedule and within your budget. Progent's seasoned application programmers can provide cost-effective and expert remote help for projects as simple as creating VBA scripts for Excel or as large as developing mission-critical RDBMS applications built on Microsoft SQL Server ,Oracle, or MySQL.

  • Cisco Software Consultants Uniondale-Ronkonkoma, NY Outsourced IT Management Services Cisco Uniondale

  • Barracuda Backup Disaster Recovery Integration Support
    Online Consulting Barracuda Backup and Hyper-V

    Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with similar features but which utilizes your own storage hardware. Barracuda Backup protects critical company data produced locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist you to plan, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.

  • Consultants Shared Help Desk
  • Clearwater, Pinellas County IT Staff Augmentation for IT Service Organizations Clearwater Short Term IT Staffing Support Clearwater, Pinellas County
  • Emergency Chicago Telecommuters Integration Solutions Consulting Services Chicagoland Remote Workforce Consulting Services in Chicago - Solutions Consulting Experts Chicago O'Hare International ORD
  • Emergency Remote Workers San Juan Consulting - Collaboration Systems Consulting Experts San Juan Teleworkers San Juan Consulting - Collaboration Systems Assistance San Juan
  • Emergency San Antonio Technology Consulting San Antonio Computer Services
  • Engineers Citrix Virtual Application Delivery Information Technology Consulting Citrix Presentation Server

  • SCVMM 2016 Storage Replica Network Consultant
    MCSE Expert Certified VMM 2016 Management Server Professional

    System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from older versions of VMM, design workflows for creating and deploying virtual machines and hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public clouds, configure virtual switches, write and debug PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals offer world-class Windows Hyper-V consulting and VMware vSphere support.

  • Exchange Server 2013 Network Consulting Experts Santa Cruz Microsoft Exchange Computer Consultancy Services Santa Cruz, CA
  • Hawaii IT Consulting Firm Honolulu, HI Computer Network Support Companies
  • Immediate Juniper J Series Gateway Security Organizations Security Consultant Juniper J Series Gateway
  • Immediate Setup and Support SMS Server 2003 Upgrade SMS Server 2003 Upgrade IT Consultants
  • Largest ProSight Remote Network Troubleshooting Consultants Best Computer Engineer ProSight Remote Network Infrastructure Troubleshooting
  • Leeds Phobos Ransomware System-Rebuild Harrogate Leeds Maze Crypto-Ransomware Business-Recovery Harrogate
  • Microsoft Certified Networking Firms Boise City, Ada County, Idaho Idaho Small Business IT Consulting

  • Instruction Office Outlook for Mac
    Immediate Mac Office PowerPoint Learn

    Progent offers one-on-one education customized for individuals who want to expand their understanding of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar training for macOS and Mac OS X application software.

  • Microsoft Exchange Server 2007 Information Technology Consulting Lafayette, CA Networking Specialist Exchange Orinda CA, United States
  • Microsoft MCTS Support Telecommute Job Scotts Valley CA Santa Cruz Help Desk Engineer Part Time Jobs
  • Microsoft SQL Server 2016 Install Knoxville, Knox County SQL Server Small Business IT Consultant Knox County Tennessee

  • Microsoft Project Server Development Firms
    Project Server 2010 Help and Support

    Progent's Microsoft engineers offer in-depth support in deploying, managing and debugging all versions of Microsoft Project Server and can provide a broad variety of affordable online consulting services based on proven best practices to help businesses of all sizes to get all the advantages of this powerful project management solution. Consulting support offered by Progent include solution planning, installation and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training classes.

  • Microsoft and Mac Desktop Remote Technical Support Microsoft and Apple Mac Desktop Outsource
  • Migrations Fort Wayne, Indiana Open Now Fort Wayne Computer Support Consultant
  • Help Desk Sharing Consulting
  • Morgan Hill Immediate Morgan Hill Work from Home Employees Endpoint Security Solutions Consulting Services Urgent Morgan Hill Offsite Workforce Security Solutions Guidance
  • Immediate Extended Call Desk Support Outsourcing
  • Network Assessment Windows 2008 Server Boise Idaho 24/7 Windows Server 2016 Computer Network Consulting company Boise, ID, United States
  • 24 Hour Consultant Services Virtual Helpdesk
  • Network Services Cisco Des Moines, U.S.A. Consultant Cisco Des Moines

  • 24-7 Windows 2003 Onsite Technical Support
    Windows Server 2003 Specialists

    Progent's Microsoft-certified Windows 2003 Server engineers offer computer help and expert consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, update, and maintenance services include system planning, installation, project management, in-person and off-site technical support and repair, Call Center services, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.

  • Co-managed Call Center Integration
  • Online Consulting Windows Server 2012 R2 Security Windows Server 2012 R2 Active Directory Consultants
  • Remote Workers Consulting Experts near me in Greensboro - Support Guidance Greensboro North Carolina Telecommuters Greensboro Guidance - Solutions Consulting
  • Remote Workers Manaus Consulting and Support Services - VoIP Systems Consulting Services Manaus, Amazonas Manaus At Home Workforce IP Voice Solutions Expertise
  • Rochester Hermes Ransomware Negotiation Help Rochester, NY Top Ranked Rochester Ryuk Crypto-Ransomware Negotiation Support Rochester New York
  • Rochester, NY Remote Rochester Teleworkers Video Conferencing Systems Consultants Rochester Remote Workers Video Conferencing Systems Consultants Rochester, Monroe County
  • Santiago Temporary IT Staffing Help Providencia, Metropolitan Region Supplemental Staffing Services Expertise Pudahuel
  • Shared Support Desk Consulting
  • SharePoint 2013 Online Troubleshooting Centro de Manaus SharePoint 2010 Remote Technical Support Manaus

  • Network Management Consultancy Services
    Award Winning Network Management Technical Support Firms

    Progent's Cisco-Premier network consultants can help you to use Cisco's management tools along with a selection of specialized third-party applications to create a comprehensive network management strategy to keep your environment running smoothly, conserve expensive resources, protect your data, revive quickly from device failure or deliberate attacks, and allow you to add or repurpose network resources sensibly and affordably as your business evolves.

  • Skokie Work from Home Employees Cloud Systems Consulting and Support Services Skokie, IL Skokie Offsite Workforce Cloud Integration Systems Consulting and Support Services Skokie-Vernon Hills, IL
  • Southfield Work at Home Employees Integration Assistance Southfield-Novi, Michigan 24 Hour Southfield Teleworkers Setup Consulting
  • St. Louis Work at Home Employees Cloud Solutions Consultants Teleworkers Assistance - St. Louis - Cloud Integration Solutions Consulting Experts St Louis Forest Park

  • Consultant Solaris
    UNIX Professional

    Progent's Solaris platform support experts offer small businesses and software developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-powered networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with a convenient single source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft coexistence by integrating Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

  • Sun Solaris Specialist Salt Lake City, West Valley City, Provo, UT Salt Lake City Utah Network Consultant Linux
  • Support Firms Microsoft Windows Server 2019 Alberta System Support Windows Server 2016 Alberta
  • Telecommuters Consulting and Support Services nearby Beverly Hills - Backup/Restore Solutions Assistance Beverly Hills-Westwood, CA Work at Home Employees Consulting and Support Services near Beverly Hills - Backup/Restore Systems Consulting Beverly Hills-Westwood, CA

  • Double-Take Replication Manager IT Consultants
    DoubleTake Carbonite Replication Manager Integration Services

    DoubleTake/Carbonite Software offers a selection of products designed to provide small and midsize businesses a range of affordable alternatives for backing up and restoring business-critical workloads including Microsoft Exchange Server, Microsoft SQL, RIM Blackberry, and SharePoint. Progent's business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company information networks to create an advanced state of availability and disaster recovery capability at a budget-friendly cost.

  • Ubuntu Linux, Solaris, UNIX Information Technology Consulting Saddle Brook-Paterson Fedora Linux, Solaris, UNIX Remote Consulting Saddle Brook-Clifton
  • Vitória Netwalker Ransomware System-Rebuild Vitoria, Vila Velha Vitória Phobos Crypto-Ransomware Data-Recovery
  • Windows Server 2012 Network Design Consultant Spartanburg-Greer, SC Windows Server 2012 Small Office Server Support Spartanburg-Greer, South Carolina
  • Windows Server 2016 Small Business IT Outsourcing Group Jundiai Jundiai, SP Windows Server 2016 Consultancy Services Company
  • Wireless Network Consultant After Hours Consulting Services Wireless Network

  • Exchange 2013 OWA Information Technology Consulting
    IT Services Exchange 2013 Backup and Restore

    Exchange Server 2013 includes significant improvements to the capabilities of Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These improvements affect vital IT areas such as ease of administration, high availability (HA), compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing online support and management services for Exchange Server 2013.

  • Co-managed Support Desk Computer Consultants

  • © 2002-2022 Progent Corporation. All rights reserved.