Computer Network Outsourcing for Small Businesses
Shared Help Desk Solutions
Progent's Shared Service Desk
Progent's Co-managed Service Desk enables your information technology team to divide activity for Service Desk support seamlessly between your internal support resources and Progent's nationwide roster of IT service technicians, engineers and subject matter experts. Progent's Shared Service Desk is a joint IT service system based on ConnectWise Manage, the industry-leading Professional Services Automation (PSA) tool for managing IT service requests, generating trouble tickets, designating responsibility, monitoring progress, and producing management reports. The cost for Level 1 IT support for Progent's Shared Help Desk service averages under $18/user/month.
Progent's Co-managed Help Desk Service provides a smooth supplement to your in-house IT support team. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your corporate support group, by Progent, or a mix of the two. All end-user service calls are ranked as Level 1, 2 or 3 issues. Progent handles whatever service levels you assign (usually Levels 1 and 3). Original support calls are routed to your in-house support group or to Progent's Technical Response Center, based on your requirements. Level 2 or 3 tickets can be promoted to Progent's Experts Team of subject matter experts (SMEs). The assignment activity is transparent to your clients. Your business has unrestricted flexibility to expand or shrink your part of technical support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation software plus workflow documentation, validation and education.
Progent's Technical Response Center (TRC)
Progent's Technical Response Center (TRC) has been providing online IT assistance for more than two decades and serves active customers in each state in the U.S. (see Progent's client testimonials.) The TRC maintains the team of certified desktop technicians who can resolve Level 1 trouble tickets, which represent the bulk of Service Desk service calls. The Technical Response Center, like Progent's Experts Team, uses the ConnectWise Manage professional services automation (PSA) platform to streamline ticketing, tracking progress, responsibility assignment, escalation and reporting. This system prevents issues from being ignored and offers clients continual visibility of all support services delivered. The Technical Response Center targets 90% in-person answer performance and allows Progent's Shared Help Desk program to offer a 60-minute service-level agreement (SLA). Support hours are 5am to 7pm PST on normal work days. Extended support times and on-premises help are available at extra cost. To learn more about the TRC, refer to Progent's TRC Customer Commitment.
Definition of Service Levels
Progent offers three levels of online technical service, which align with industry-standard Tier 1 through Tier 3 service. You can choose which support levels will be handled wholly or in part by Progent and your in-house staff. The size and scope of Progent's team of SMEs allows fast and efficient ticket escalation and permits you to count on Progent as a one-stop source for most IT problems at any Tier. In addition, Progent's provision of knowledge transfer allows important service issues to migrate from higher to lower levels as resolution processes become recorded and normalized so they can be performed by less skilled and less expensive service personnel.
Support levels are defined as:
- Level 1 Support: Categorizes Help Desk requests and delivers baseline IT support and troubleshooting, like password resets, printer set up, break/fix procedures, ticket assignment and escalation to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 service may also include support for familiar Level 2 and 3 problems where solutions have already been documented.
- Level 2 Support: Generally addresses break/fix, configuration problems, troubleshooting, application or OS deployment, and hardware repair such as onsite repair or coordinating depot support. This Level involves escalated problems that Level 1 personnel are not equipped to resolve. Level support will occasionally escalate to Level 3, based on the problem and the way the Help Desk operates.
- Level 3 Support: Debugging, configuration, DBA, and repair for OS and applications servers, hybrid networks, email, collaboration, and various infrastructure issues. Besides having the ability to deploy solutions to novel problems, a Level 3 engineer usually has the most real-world experience.
A common example of a trouble ticket lifecycle is the case where you want Progent's TRC to triage all support calls. In this case, Progent may be responsible for working directly with all the Level 1 desktop issues your clients initiate. Progent can route the remaining issues to your internal network support group. Your internal network support staff would take on the Level 2 requests they have the skills and availability to handle and escalate any residual issues to Progent's Experts Team.
This sample deployment of Progent's Shared Help Desk Service has a 4-phase ticket lifecycle:
- Your clients generate service requests via the browser-based service portal, a dedicated telephone number, or simply by sending an email to a specific email address. This automatically becomes an open request in the ticket system.
- Progent's Technical Response Center receives the open request and determines whether it will be handles or escalated to your internal Service Desk.
- Your Help Desk gets the promoted open request and determines the appropriate way to resolve the problem. If needed, your Help Desk can in turn send the ticket request back to Progent for assignment to Progent's Experts Team.
- Progent gets the updated trouble ticket request, identifies the best suited SME from the Experts Team, and assigns the designated subject matter exert to work with your IT staff until the problem is resolved or closed.
Highlights of Progent's Help Desk Service
Top aspects of Progent's Co-managed Call Desk offerings include:
- Pooled Level 1 help from Progent's Technical Response Center staff
- Desktop remote help available 5 days a week, 5am-7pm PST, One-hour SLA
- Discounted per-hour rate and one-minute granularity for Tier 1 desktop support for clients
- Average price of Level 1 service is around $18 per user monthly
- Level 2 and Level 3 support from Progent SME available on request at Progent's normal consulting rates
- De-escalation permits issues that at first call for Level 2 or 3 support to drop to a lower, less expensive Tier once solutions are documented
- StreamlineIT includes a full version of ConnectWise Manage PSA software with secure multi-tenant support
Progent's Co-managed Service Desk support program is designed to provide a flexible, co-operative call desk system for medium-size organizations. Details of these services, with Progent responsible for Level 1 support, include:
- Available only in the United States and US territories
- One-time startup fee based on complexity of the deployment
- Beginning day one, Progent assigns you a Technical Resource Center (TRC) Coordinator and a TRC Service Lead to resource, appoint and communicate with your team and your clients. Progent's TRC Service Lead will work with you to develop a What Goes Where document to help transparently escalate issues to your service group or de-escalate back to Progent's support engineers.
- Live Answer of inbound support calls to Progent Technical Response Center with a goal of 90% Live Answer of all requests
- After determining whether server or network infrastructure support is needed, some service calls will be passed to Level 2 or 3 support
- All support requiring Level 2 or 3 expertise will be worked on by a Progent expert after receiving client authorization
- 1 hour SLA for Level 1 desktop support in most cases
- Level 1 Support is for your client users and covers Windows-powered systems and Apple systems
- Progent Level 2 or 3 services will be provided at standard hourly consulting prices
- Progent will provide skilled personnel - Technical Response Center desktop engineers during standard hours, Level 2 and 3 as required
- Progent will dedicate a toll-free phone number and email mailbox for incoming support requests
- Free Remote Control agent with screen sharing for efficient technical support
- Free ProSight IT Asset Management services for professional IT documentation management
- All Level 1 online service is billed at a discounted hourly rate with one-minute granularity
- All Level 1 support will be performed online, no onsite work included
- All on-premises support will be billed at regular hourly consulting rates
- All on-premises support will have an added fixed charge as well as any specific travel costs
- All travel cost projections will be disclosed and require client agreement before support services or travel will be performed
- Contracted projects and distinct Statements of Work will have their own estimates and fees stated and will be performed only following approval by customer
Progent's proven deployment process allows your business to move transparently to a shared Service Desk and a modern trouble ticket and reporting system. Key phases of the deployment procedure for Progent's Shared Service Desk include:
Initial Phase
- Build your custom Help Desk environment, setting up your internal team, service locations, and user data
- Progent will work closely with your company's service group to analyze current incoming support calls
- Set up your incoming support request system to incorporate email, software agents, and a dedicated telephone number
- Progent provides trouble ticket management education for your service group
- Jointly create core workflow and escalation processes
- Integrate all your teams and assets that will deliver support services
- Develop the announcement description and selling of the new Service Desk solution
- Pick a specific location or small clusters of users to onboard initially
- Bring additional groups of users into the system at a workable pace
- Review reports and system setup for proper data and workflow
- Create any reports or fields required to improve the identification or monitoring of common IT problems
- Surface key data that could allow a higher success percentage for Level 1 support calls
- All users have been exposed to the service desk and can connect to it
- All necessary user and hardware data is populated in the service system
- You can exchange and administer trouble tickets transparently between your internal support group and Progent
- You can monitor support performance and trends
Progent's Shared Help Desk service offers a range of benefits that enable you to provide users fast and effective IT services while simultaneously trimming expenses and reducing management burden. Benefits of Progent's Shared Service Desk include:
- Keep complete control over your IT support issues: you determine what tickets are escalated to Progent's support group or handled by your internal service team.
- Immediate access to supplemental IT service experts when you require them: Progent's professional services PSA software automatically routes in-house trouble tickets or allows you manually escalate to Progent's TRC.
- Efficiency: Progent's consultants will review your incoming support requests and propose missing information that would promote an improved success rate for common Level 1 issues. Progent's consultants can also help you to improve tag creation to expedite problem resolution.
- Seamlessness: Progent's Co-managed Help Desk works as a virtual extension of your internal Call Center with unified ticketing and documentation so nothing drops through the seams.
- Contented employees: End users can follow the progress and status of their IT support requests rapidly and conveniently.
- Management insight: You have the measurements, responsibility assignments, and performance monitoring of a modern PSA system to help your organization to create a custom Service Desk experience that provides maximum business value.
- Concentrate on your strategic business initiatives, not IT support calls and unhappy workers: Your IT management personnel escape being bogged down trying to manage common service requests.
Even though having a fully-staffed local IT staff can be expensive from the budgetary standpoint, plenty of businesses prefer that approach because it provides them more flexibility with their network management. Yet did you realize that your business can still leverage the advantages of a managed IT services firm within the co-managed IT support strategy. The shared services model enables your company to keep in command over your system infrastructure while reinforcing your own IT services team simply and affordably.
For details, read our white paper: Is co-managed IT a good idea? (PDF - 632 KB).
Download Progent's Co-managed Help Desk Datasheet
To download a single-page datasheet in PDF format describing Progent's Shared Service Desk, see:
Progent's Shared Service Desk Datasheet. (PDF - 108 KB)
Progent's ProSight Family of Managed Services
Progent has packaged the ProSight suite of remote monitoring and management (RMM) services to automate critical activities associated with IT administration, security and maintenance. Any of these RMM services can be used with Progent's Co-managed Help Desk service by installing agent apps on machines to be monitored and managed. Alerts generated by these agents can be forwarded automatically to Progent's Technical Response Center, managed via the trouble ticket and tracking system, and triaged for Level 1, 2 or 3 treatment.
Examples of ProSight Remote Monitoring and Management services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server, and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network. ProSight LAN Watch is National Institute of Standards and Technology (NIST) compliant. Find out more details about ProSight LAN Watch network, server, and endpoint monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk offers a transparent extension of your internal network support organization. Client access to the Help Desk, delivery of support, escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether issues are taken care of by your core support group, by Progent, or a mix of the two. Your business has unrestricted versatility to expand or shrink your share of support activity as needed. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and education. For details about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring (ASM): AI-based Threat Analysis and Ransomware Protection:
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools from SentinelOne to guard physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Patch Management: Patch Management Services:
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
As a Microsoft AI Cloud Partner, Progent offers your clients fast and convenient access to a seasoned Call Desk team able to deliver IT assistance. Progent has years of background providing remote support for IT systems that incorporate Microsoft technology. Progent's emphasis is on earning the Help Desk a positive image as a valuable contributor to your organization's success. Progent attempts to resolve and not merely track problems, and Progent's target for established customers is to resolve 80% or more of Call Desk issues on the first call. First-call resolution is an important driver in controlling Call Desk expenses, enhancing the reputation of the IT staff overall and the Call Desk in particular, and increasing client efficiency.
How to Get Started with Progent's Co-managed Network Service Desk Support
To learn additional information about Progent's Co-managed Network Help Desk Call Center Services, phone
An index of content::
Computer Consultants SharePoint 2007
Specialist Office SharePoint Server 2007
Progent's Microsoft-certified consultants can help you evaluate the business justification for implementing SharePoint Portal Server 2007, advise you on the appropriate version of Microsoft SharePoint Server for your application, provide setup and integration expertise, assist you to set up Microsoft SQL Server as a supporting DBM, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint 2007, develop a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.
Security Protection Bulletins Network Intrusion Penetration Testing
Network Security Test Security Protection Bulletins
This page includes current updates on cybersecurity threats, patches, and leading practices. Call or email Progent if you need help protecting your network against the latest cybersecurity threats.
Immediate PowerPoint 2019 Small Business IT Consulting
Server Consultant Excel 2019
Progent's Microsoft Office and Microsoft 365 consultants can assist businesses of any size to incorporate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and promotes better business outcomes. Progent can assist you to interface Office or Microsoft 365 applications with each other and with additional core Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also assist you to fix compatibility problems between various versions of Office desktop and can provide live online instruction to individuals and teams.
Solaris Integration Services
Solaris Specialists
Progent's Sun Solaris family consulting experts offer small companies and software developers assistance with administering and maintaining Solaris systems that run with Microsoft-based technology. Progent can give your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you an easy one-stop consulting firm to help you create and maintain a secure and robust cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Private Clouds for Small Businesses Services
Virtual Machine Hosting Consult
Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of advantages including lower capital costs, savings on operational expense, improved management focus, enterprise-class protection, greater availability, and regulatory compliance.
Consultant Services Flexential Tampa Data Center
24x7 Consultancy Flexential Tampa Colocation Center
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent maintains a team of IT consultants based in the vicinity of Tampa, and Progent can also provide online support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recover preparedness experts. Progent can also help your business to design and execute a migration to the Flexential facility with services such as planning system configuration, recommending hardware, system configuration and testing, debugging, setting up remote management, and training your IT support team.
wireless IP phone configuration Specialist
Support Wi-Fi VoIP phone integration
Cisco's wireless VoIP phones are hardened wireless handsets intended for professionals who are mobile within campus, hospitality, health-care or other environments where IT management requires portable phones that offer more control, security and durability than is possible with the BYOD mode of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically requires that IT teams set up and fine tune many key pieces of your wireless infrastructure such as APs, switches, Cisco wireless LAN controllers, and call management tools. Progent's certified consultants can provide remote and onsite support to help you build and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
Horizon3.ai NodeZero Certified Security Penetration Testing Security Audit Services
CISA Certified Security Expert Horizon3.ai NodeZero PEN Testing Cybersecurity Contractor
Progent's certified security experts can perform NodeZero-powered threat assessments to verify your security monitoring and protection tools and policies are correctly configured and effective.
At Home Employees Security Professional
Work from Home Endpoint Security Setup and Support
Progent can help small and medium-size organizations to install endpoint security defense solutions and provide response services needed to support work-from-home employees.
Microsoft Exchange 2000 Consulting Services
Exchange 2000 Server Upgrade Engineer
Progent is among the most qualified network consulting firms for creating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small businesses derive all the advantages of Microsoft Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
Check Point 1000 Firewalls IT Services
Check Point NGFW Firewalls Security Evaluation
Progent's Check Point Software firewall consultants can help you plan, configure, and manage firewall environments built around Check Point Software NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you support older Check Point firewall models or upgrade smoothly to Check Point's modern firewalls.
Network Consultant Telecommute Job
Contract Job Opportunities Senior Network Engineer
Progent wants to hire staff-level, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or equivalent security credentials; and advanced system architecture consultants with a background in mobile access, wireless networking, fault tolerance, workplace recovery, data protection, and virtual servers. Progent also seeks professionals to work on our staff of helpdesk support specialists and remote troubleshooting experts. In addition, We are seeking experienced managers who can perform productively in Progent's fast-paced, virtual office culture.
Computer Engineer SharePoint Designer 2010
SharePoint Business Connectivity Services Outsourcing
Progent's Microsoft engineers offer affordable online technical support and development services to assist your business to design, implement, manage, and troubleshoot SharePoint 2010 installations that can involve web pages able to function as intranets, extranets, document and media management applications, blogs, data marts, business analytics, enterprise search engines, workflows, and other tools to support and enhance collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's popular office productivity applications like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.
ProSight Automatic Patch Management Support
Professional Endpoint Monitoring and Reporting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital devices.
Windows 11 Installation Network Consultants
Windows 11 Training Specialist
Progent's Windows 11 consulting experts offer an array of services to support Windows 11 such as Microsoft 365 integration, mobile device management, telecommuter access, security and compliance, streamlined provisioning, and Call Center support services.
After Hours Microsoft Office XP Small Business Outsourcing
Microsoft Office 2003 Server Integrators
Progent imposes no startup charge and requires no retainer for support services provided during normal working hours. Progent's small granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester. .
BackupAssist Consultant
Top Consult Mac Backup
Progent can provide economical remote support from IT engineers skilled in a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus notebooks and smartphones. Progent can provide expertise for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can assist your company to design, enhance, or troubleshoot data backup solutions for a variety of architectures including on-premises, edge to datacenter, cloud-based, or hybrid.
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