Progent's Shared Help Desk Service
Outsourced and Shared Help Desk ServicesProgent's Shared Service Desk is designed for organizations with 50 to 500 users and permits your IT team to split responsibilities for support services seamlessly between your in-house network support staff and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk service is a joint IT service system based on the leading shared PSA platform for administering IT support calls, issuing trouble tickets, assigning responsibility, monitoring status, and generating management reports.

Progent's Shared Help Desk Service offers a seamless extension of your corporate IT support team. Client interaction with the Help Desk, delivery of support, problem escalation, ticket generation and updates, performance measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house IT support group, by Progent, or a mix of the two. All end-user support requests are ranked as Level 1, 2 or 3 issues. Progent focuses on the service levels you assign (typically Levels 1 and 3). Original support requests are routed to your internal network support organization or to Progent's Technical Response Center (TRC), depending on your requirements. Level 2 or 3 issues can be escalated to Progent's Experts Team of subject matter experts (SMEs). The escalation activity is transparent to your end users. Your business has unrestricted flexibility to extend or reduce your share of support work as needed. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and training.

Progent's Service Ticketing Solution

A shared ticketing system tracks issues throughout the entire ticket lifecycle

Progent's Technical Response Center
Progent's Technical Response Center has been delivering remote technical assistance for over twenty years and serves active clients in every state in the U.S. (see Progent's customer testimonials.) The Technical Response Center provides the team of certified desktop technicians who can resolve Level 1 issues, which represent the majority of Help Desk support calls. The TRC, like Progent's Experts Team, uses the leading professional services automation software platform to streamline ticketing, status tracking, responsibility delegation, problem escalation and management reporting. This keeps problems from being overlooked and gives users clear understanding about all support services provided. The TRC targets 90% live answer performance and allows Progent's Shared Service Desk program to include a 60-minute service-level agreement (SLA). Support times are 5am to 6pm PST on normal business days. Extended support times and onsite support are offered at additional cost. To learn more about the TRC, refer to The TRC Customer Commitment.

Definition of Service Levels
Progent provides three levels of online technical help, which are equivalent to industry-recognized Tier 1 to Tier 3 service. You can define which support levels will be provided wholly or shared by Progent and your in-house staff. The depth and scope of Progent's team of SMEs enables fast and efficient ticket escalation and permits you to count on Progent as a single source for the majority of support issues at any Tier. Also, Progent's provision of knowledge transfer allows important support problems to migrate from higher to lower levels as solution workflows become documented and normalized so they can be performed by less knowledgeable and lower-cost service staff.

Support levels are described as:

  • Level 1 Support: Filters Service Desk calls and delivers basic IT support and troubleshooting, such as password issues, printer configurations, break/fix procedures, ticket assignment and promotion to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 support can also provide support for identified Level 2 or 3 issues where solutions have already been recorded.
  • Level 2 Support: Primarily handles break/fix, setup issues, debugging, software installations, and hardware repair including on-premises repair or orchestrating depot support. Level 2 support deals with escalated issues that Level 1 support is not qualified to handle. Level 2 will sometimes evolve to Level 3, depending on the issue and the way the Help Desk operates.
  • Level 3 Support: Troubleshooting, setup, DBA, and migrations for OS and applications servers, cloud integration, messaging, collaboration, and various infrastructure issues. Besides having the ability to deploy solutions to new problems, a Level 3 consultant usually has the most real-world expertise.
Sample of a Trouble Ticket Lifecycle
A common example of a trouble ticket lifecycle is the situation where your company wants Progent's TRC to triage all service requests. In this scenario, Progent may be tasked with working with all the Level 1 desktop issues your users initiate. Progent can escalate other support requests to your in-house support staff. Your internal network support staff would address the Level 2 incidents they have the skills and availability to resolve and promote any residual requests to Progent's Experts Team.

Example Trouble Ticket Lifecycle

Progent's Shared Service Desk Ticketing Consulting

A ticket can flow seamlessly through Progent's Technical Response Center, your internal support group, and Progent's SME Team

This particular implementation of Progent's Shared Help Desk Service has a four-phase trouble ticket lifecycle:

  1. Your users generate requests for support through the online support, an 800 phone number, or simply by sending a message to a designated email address. This automatically becomes an open request in the trouble ticket system.
  2. Progent's Technical Response Center gets the ticket request and decides if it will be handles or escalated to your in-house Help Desk.
  3. Your Help Desk gets the escalated open request and decides the best way to service the issue. If necessary, your Service Desk can forward the ticket request back to Progent for assignment to Progent's Experts Team.
  4. Progent receives the updated trouble ticket request, selects the best suited subject matter exert from the Experts Team, and tasks the designated SME to co-operate with your support team until the problem is solved or closed.
Note that all groups that handle the ticket can review and update the content, and the trouble ticket system automatically notifies your users about changes in the status of a ticket. As a result of the detailed, shared reporting process inherent in the ticketing platform, frequent IT problems that at first call for advanced expertise can eventually move to a lower service level for quicker and less costly repair.

Highlights of Progent's Help Desk Service
Top aspects of Progent's Shared Help Desk offerings include:

  • Pooled Level 1 support from Progent's Technical Response Center (TRC) team
  • Level 1 online support provided 5 days a week, 5am-6pm Pacific Time, 60 Minute SLA
  • Discounted hourly support rate and per-minute granularity for Level 1 support for users
  • Level 2 and Level 3 help from Progent SME available as an option at Progent's standard consulting rates
  • De-escalation permits problems that initially call for Level 2 or 3 support to drop to a lower, less costly Tier thanks to thorough and easily accessible documentation.
Details of Progent's Shared Call Desk Program
Progent's Shared Service Desk support program is designed to offer a flexible, co-operative call center solution for mid-size organizations. Specifics of this service offering, with Progent providing Level 1 support, include:
  • Available only in the United States and US territories
  • One-time startup charge dependent on complexity of the deployment
  • Live Answer of inbound service requests to Progent Technical Response Center with a target of 90% Live Answer of all calls
  • After deciding whether server or networking assistance is needed, some requests will be escalated to Level 2 or Level 3 support
  • All support requiring Level 2 or Level 3 service will be worked on by a Progent expert pending customer authorization
  • 1 hour SLA for Level 1 desktop support in most cases
  • Level 1 Support is for users and applies to Windows-powered systems and Apple systems
  • Progent Level 2 or Level 3 support will be provided at standard hourly consulting prices
  • Progent will provide skilled resources - Technical Response Center (TRC) desktop specialists during standard hours, Level 2 and 3 as required
  • Progent will dedicate a toll-free phone number and email mailbox for incoming service requests
  • Free Remote Control app with screen sharing for efficient IT troubleshooting
  • Free ProSight IT Asset Management solution for IT documentation management
  • All Level 1 remote support is billed at a discounted hourly rate
  • All Level 1 service will be done remotely, no on-premises work included
  • All on-premises work is billed at regular hourly consulting rates
  • All onsite support will have an additional fixed fee as well as any specific travel expenses
  • All travel expense projections will be provided and need customer approval before support services or travel will be undertaken
  • Contracted projects and separate Statements of Work (SoWs) will have their individual estimates and costs stipulated and will be performed only following authorization by customer
Graduated Deployment
Progent's proven onboarding process permits your business to migrate transparently to a shared Service Desk and a modern ticketing and reporting system. Major phases of the deployment process for Progent's Shared Service Desk include:

Initial Phase

  • Create your custom Help Desk experience, including your internal team, locations, and user data
  • Progent's consultants will work with your service group to review current incoming support calls
  • Set up your inbound support request system to include a mailbox, software agents, and a toll-free phone number
Next Steps
  • Progent provides ticket management education for your service group
  • Jointly define basic workflow and escalation procedures
  • Add all your groups and assets that will deliver support services
  • Create the roll-out description and selling of the new Service Desk solution
  • Pick a specific location or manageably-sized groups to onboard initially
  • Bring additional users into the solution at determined intervals
Tuning
  • Review reports and system configuration for proper data and processes
  • Add any reports or fields needed to improve the detection or tracking of common issues
  • Identify missing data that could enable a higher resolution percentage for Level 1 support calls
Production
  • All users have been exposed to the support system and can access it
  • All necessary user and hardware information is populated in the service system
  • You can exchange and administer trouble tickets smoothly between your in-house team and Progent
  • You can monitor service performance and trends
Advantages of Progent's Co-managed Service Desk
Progent's Co-managed Help Desk service delivers a variety of benefits that enable you to give end users rapid and effective IT services while at the same time cutting expenses and relieving management hassle. Benefits of Progent's Shared Service Desk include:
  • Keep total control over your IT service issues: you choose what tickets are forwarded to Progent's service group or taken care of by your in-house service staff.
  • Immediate access to supplemental IT support experts when you require them: Progent's professional services automation software programmatically distributes internal tickets or permits you manually forward to Progent's TRC.
  • Efficiency: Progent's IT support experts will review your incoming support requests and identify missing data that would allow a higher success rate for typical Level 1 requests. Progent's IT support experts can also help you to improve tag creation to speed up problem resolution.
  • Seamlessness: Progent's Shared Help Desk works as a virtual extension of your internal Help Desk with centralized ticketing and reporting so no ticket drops through the cracks.
  • Contented employees: End users can follow the progress of their IT service requests rapidly and easily.
  • Management analytics: You have the metrics, accountability, and performance reporting of a modern PSA platform to assist your organization to build a custom Call Center experience that delivers top business value.
  • Focus on your strategic business activities, not IT support calls and unhappy users: Your IT management personnel avoid being bogged down handling ordinary support requests.
Check Out Progent's White Paper: Is Co-managed IT a Good Idea?
Even though maintaining a fully-staffed in-house IT services group can prove expensive from the cost perspective, many organizations opt for that approach because it gives greater control over their information system management. But did you realize that your business can still reap the advantages of a managed IT services firm using the co-managed IT service model. Adopting the co-managed services model enables your business to keep in charge of your IT infrastructure while supplementing your in-house network support team easily and economically.

For details, see our white paper: Is co-managed IT a good idea? (PDF - 632 KB).

Download Progent's Co-managed Help Desk Datasheet
To view a one-page datasheet in PDF format describing Progent's Shared Service Desk, see:
Progent's Shared Help Desk Datasheet. (PDF - 108 KB)

Related Services
Progent has packaged the ProSight family of remote monitoring and management (RMM) services to streamline critical processes associated with IT administration, cybersecurity and upkeep. Any of these services can be integrated with Progent's Shared Call Desk service by deploying agent software on machines to be tracked and managed. Alerts sent by these software agents can be routed automatically to Progent's Technical Response Center, managed via the trouble ticket and tracking platform, and triaged for Level 1, 2 or 3 support.

Samples of ProSight Remote Monitoring and Management services include:

  • ProSight Email Guard: Email Content Filtering, Spam Blocking and Data Leakage Protection:
    ProSight Email Guard Content Filtering ConsultantsProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Behavior-based Threat Scanning and Ransomware Protection:
    ProSight Active Security Monitoring ConsultantsProgent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Cloud Backup and Disaster Recovery:
    ProSight DPS Backup and Disaster Recovery ConsultantsProSight Data Protection Services from Progent provide small and mid-sized organizations a low-cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
Why Choose Progent?
As a Microsoft Gold-Certified Partner, Progent offers your clients fast and convenient contact with a seasoned Help Desk team ready to deliver IT support. Progent offers years of background providing remote support for IT systems that incorporate Microsoft products. Progent's emphasis is on earning the Help Desk a positive image as a valuable factor in your organization's success. Progent tries to resolve rather than merely track problems, and Progent's goal for established customers is to fix 80% or more of Help Desk problems on the first call. First-call resolution is a key factor in controlling Service Desk costs, improving the image of the IT staff in general and the Call Desk in particular, and increasing end-user productivity.

How to Get Started with Progent's Co-managed Network Contact Center Support
To find out more about Progent's Co-managed IT Service Desk Services, phone 800-993-9400 or refer to Contact Progent.



An index of content::

  • 24 Hour San Francisco-Brisbane Computer Network Support Companies Microsoft and Cisco San Francisco, California Network Consulting Firm
  • 24-Hour ProSight Virtual Machine Hosting Engineers Professional ProSight VM Hosting
  • Anchorage, AK Anchorage NotPetya Crypto-Ransomware Mitigation Urgent Anchorage Lockbit Crypto-Ransomware Operational-Recovery Ted Stevens Airport Anchorage ANC

  • Cisco Architecture Server Setup
    Small Office Computer Consultants Cisco VoIP

    Progent's Cisco CCIE network infrastructure experts can assist your business to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software support.

  • At Home Workers Consulting near me in Walnut Creek - Connectivity Solutions Guidance Lafayette, CA 24x7 Work from Home Employees Consulting near me in Walnut Creek - Integration Solutions Consultants
  • Austin At Home Workforce Data Protection Systems Consulting and Support Services Austin, TX Offsite Workforce Expertise near me in Austin - Backup Systems Assistance Austin-Bergstrom Airport AUS

  • CISM Certified Cybersecurity Security Company
    Professionals CISM Certified Security Management

    Progent can provide the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and global standards of performance that IT security professionals are expected to master. CISM provides business management the confidence that those who have earned their CISM credential possess the experience and capability to provide efficient security administration and support services.

  • Award Winning Sherman Oaks IT Staffing Support Services Sherman Oaks-Chatsworth, CA Sherman Oaks IT Staff Temps Services Sherman Oaks, California
  • Award Winning Work at Home Employees Madison Consulting - Infrastructure Guidance Madison, WI Teleworkers Madison Consulting and Support Services - Integration Assistance Madison Wisconsin
  • Virtual Helpdesk Outsourcing
  • Best ransomware removal and data restore Specialist Top Ranked Lockbit ransomware recovery Professional
  • Biggest Offsite Workforce Pasadena Consulting - Endpoint Security Systems Expertise Pasadena, TX Pasadena, America Remote Workers Pasadena Consulting and Support Services - Network Security Systems Guidance
  • CISA Consultant Job Opportunities Miami-Dade County, United States Hialeah Employment Opportunities Microsoft MCP Remote Consulting
  • Charleston South Carolina Charleston Egregor Crypto-Ransomware Data-Recovery Charleston Dharma Ransomware System-Rebuild Charleston South Carolina

  • Support and Setup Work from Home Network Infrastructure
    Emergency Remote Workforce Infrastructure Integration Support

    Progent can assist small and mid-size businesses to plan, implement and debug the network infrastructure to support a remote workforce.

  • Chattanooga-Hamilton County Information Technology Integrators Cisco and Microsoft Certified Expert Network Specialists Chattanooga-Hamilton County
  • Supplemental Support Desk Consultant
  • Cisco Computer Network Support Companies Sacramento - Citrus Heights Cisco Outsourced IT Services Sacramento - Rancho Cordova
  • Dallas County Texas Irving Egregor Crypto-Ransomware Mitigation Irving NotPetya Crypto-Ransomware Remediation
  • Data Center Integration Services Colo Support Services
  • Dynamics GP Allen Dealer - Implementation Expert Allentown Pennsylvania MS Dynamics GP Allen Solution Provider - Installation Consultant Allentown Bethlehem Easton
  • Immediate Co-managed Heldesk Network Engineer
  • Georgia Windows Network Support Service Emergency Small Business Specialist Windows Atlanta Georgia

  • UNIX Consulting
    UNIX Consult

    If your company network combines Solaris technology with Windows, Progent can show you how to incorporate your servers into a cohesive network that allows all your operating systems to run side by side for easy administration, transparent information exchange, high reliability, superior performance, and tight protection. Progent's Solaris and MS Windows coexistence assistance offerings include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical help and repair, in-person technical support, and Contact Center services.

  • Greensboro Nephilim Crypto-Ransomware Operational Recovery Greensboro Netwalker Crypto-Ransomware Cleanup Greensboro Winston-Salem
  • Help and Support Microsoft Exchange Exchange 2003 Server Consultants
  • Supplemental Call Center Online Help
  • IT Staffing for Network Service Groups Pernambuco IT Staff Temps for Network Service Organizations Recife
  • Immediate Bakersfield Ransomware Cleanup Experts Bakersfield, Kern County Bakersfield Bakersfield Immediate Crypto-Ransomware Remediation
  • Outsourcing Call Center Sharing
  • Manchester Maze Crypto-Ransomware Negotiation Consultants Trafford Manchester Conti Ransomware Settlement Help Sheffield-Manchester
  • Maringá Urgent At Home Workers Consultants near Londrina - Collaboration Systems Consulting Experts Londrina, Estado do Paraná 24-7 Londrina Teleworkers Collaboration Systems Expertise
  • Microsoft SQL 2008 Tech Expert Long Beach California Los Angeles County 24-7 SQL Server Computer Consulting Services
  • Milpitas, United States Network Consulting Suse Linux, Solaris, UNIX Silicon Valley Debian Linux, Sun Solaris, UNIX Network Consultants
  • Morgan Hill Avaddon Ransomware Data-Recovery Morgan Hill Santa Clara County Morgan Hill MongoLock Crypto-Ransomware Business Recovery Morgan Hill California
  • Network Consultant Microsoft and Apple Ventura Camarillo Newbury Park Consultant Urgent Network Ventura California

  • Microsoft Windows 10 Services
    Windows 10 Business Store Portal Technical Support Services

    Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 available from Progent's experts include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and administration, infrastructure optimization, Wi-Fi support, business continuity planning, custom training for network management personnel and users, and ongoing technical help.

  • Porto Alegre Remote Workers Management Systems Consulting Experts Porto Alegre 24 Hour Work at Home Employees Consulting - Porto Alegre - Management Tools Consulting and Support Services Porto Alegre, RS

  • Open Now Juniper Junos Configuration Network Consultants
    Security Company Juniper Junos BGT

    Progent's Juniper Networks-certified network consultants can assist your company to design and implement Juniper Firewall and VPN technology, enhance and support your infrastructure, and migrate efficiently from discontinued products to current versions. Progent's Junos OS consultants can also provide support for Juniper's flagship network control software to help your business to simplify the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage networks that include a mix of Juniper's software platforms.

  • Progent's Management Computer Consulting Company Progent Management Team Small Business IT Consultants
  • Remote Lockbit Ransomware Hot Line Pasadena, Harris County Snatch Ransomware Hot Line Pasadena Baytown Missouri City
  • Remote Workforce Assistance near Fort Lauderdale - Infrastructure Consulting Services Fort Lauderdale Tamarac At Home Workforce Guidance in Fort Lauderdale - Infrastructure Consultants
  • Remote Workforce Consulting Experts nearby Sioux Falls - Cloud Integration Systems Expertise Sioux Falls South Dakota Offsite Workforce Consulting and Support Services in Sioux Falls - Cloud Integration Technology Guidance Minnehaha County South Dakota
  • SQL Server 2014 Cardinality Estimation Onsite Technical Support Microsoft SQL Server 2014 AlwaysOn Availability Groups Remote Support Services

  • Cisco Experts Fault Tolerant Interoffice Connectivity Support Services
    After Hours Fully Redundant Internet Network IT Services

    Progent’s fault tolerant network experts provide non-stop computing consulting, disaster recovery planning, network load balancing, non-stop interoffice connectivity, fault-tolerant Internet interface design, 24x7 data center support, and other 24x7 operations consulting to show your company configure a 24x7 environment for strategic applications. Progent has the knowledge and experience to design affordable, non-stop systems by deploying the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can help you build a high-availability mutli-location network with a fully redundant Internet connection and efficient system load balancing.

  • Salem Phobos Ransomware Forensics Investigation Salem Keizer Woodburn Salem, Marion County Best Salem Lockbit Ransomware Forensics Analysis
  • Salt Lake City Hermes Ransomware Settlement Negotiation Experts Salt Lake City Ogden Clearfield Salt Lake City Ransomware Settlement Negotiation Expertise
  • San Rafael Marin County 24/7 San Rafael Microsoft Dynamics GP Reporting Consultant Dynamics GP (Great Plains) Supplier in San Rafael - Implementation Consultants San Rafael Marin County
  • Scottsdale Ransomware System-Rebuild Maricopa County Arizona Scottsdale Avaddon Crypto-Ransomware Restoration Scottsdale, Maricopa County
  • Seattle, King County, Washington Network Help Support Company Seattle Washington
  • Solaris Firewall Setup Solaris Security Consultants
  • Solaris with Windows Engineer Top Quality Windows and UNIX Consultancy

  • Remote Technical Support Hybrid Office 365 and Exchange
    Office 365 and iPhones Online Consulting

    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget.

  • Sonoma CA Consulting Support for Petaluma Network Service Companies Consulting Experts for Petaluma IT Support Organizations Petaluma, U.S.A.

  • Configuration Exchange 2013 Disaster Recovery
    Exchange 2013 EAC On-site Technical Support

    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These improvements favorably impact vital facets of IT such as manageability, high availability (HA), compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management services for Microsoft Exchange 2013.

  • São Paulo Ryuk Ransomware Forensics Analysis São Paulo DopplePaymer Crypto-Ransomware Forensics Investigation Estado de São Paulo
  • Telecommuters Beverly Hills Consulting and Support Services - Setup Consulting Services Beverly Hills Beverly Hills Teleworkers Setup Consulting Services Beverly Hills, United States

  • Lync Server 2013 Front End Pool Consulting
    Consultant Services Lync Server 2013 VoIP

    Microsoft Lync 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and protected communications ecosystem that permits a BYOD computing style with IM, real-time presence, audio/video and web meetings with app sharing, and both IP and PSTN calling enabled for a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

  • Telecommuters Consulting Services near me in Atlanta - Solutions Guidance Georgia 24-Hour Atlanta Remote Workforce Connectivity Consulting Experts Atlanta Hartsfield-Jackson Airport ATL
  • Tracy CA BlackBerry Synchronization Design Company Stockton California, United States 24/7 BlackBerry Synchronization Software Consulting Services
  • Wi-Fi VoIP phone integration Remote Consulting wireless VoIP phone integration Technical Support Services

  • Small Business Small Business IT Outsourcing Services
    Small Business Support Organizations

    Progent offers organizations of all sizes enterprise-class network remote or in-person consulting services for information systems based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security consulting for companies varying in size from the small office to the global enterprise.

  • Windows Network Architect 24x7x365 Computer Companies Windows Maine
  • Windows Outsourced IT Management Services Hawaii, USA Windows On Site service Honolulu, Oahu, Hawaii
  • Word Technical Support Consultancy Services Part-time CIO

  • © 2002-2021 Progent Corporation. All rights reserved.