Computer Help for Mid-size Businesses
Co-managed Help Desk Services
Progent's Co-managed Service Desk
Progent's Co-managed Service Desk is intended for organizations with between 50 and 500 users and enables your information technology group to split activity for Help Desk services transparently between your internal network support team and Progent's nationwide pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk service is a collaborative IT support solution built around ConnectWise Manage, the leading PSA platform for administering IT service requests, generating trouble tickets, designating responsibility, monitoring progress, and producing management reports. The price for Level 1 IT support for Progent's Co-managed Help Desk service is typically under $18/user/month.
Progent's Shared Help Desk Service offers a seamless extension of your in-house network support team. End user interaction with the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are consistent regardless of whether issues are resolved by your corporate IT support organization, by Progent's team, or by a combination. All client support requests are ranked as Level 1, 2 or 3 issues. Progent focuses on whatever support level or levels you specify (usually Levels 1 and 3). Initial support calls are routed to your in-house IT support organization or to Progent's Technical Response Center (TRC), based on your preferences. Level 2 or 3 issues can be promoted to Progent's Experts Team of subject matter experts (SMEs). The escalation activity is seamless for your end users. You have unrestricted flexibility to expand or reduce your part of technical support work as required. Progent takes care of startup deployment and onboarding of the professional services automation software as well as documentation, testing and training.
Progent's Technical Response Center
Progent's Technical Response Center has been providing remote IT help for over twenty years and has active customers in each state in the U.S. (refer to Progent's client testimonials.) The Technical Response Center maintains the team of seasoned desktop technicians who can resolve Level 1 tickets, which make up the majority of Service Desk support calls. The Technical Response Center, like Progent's Experts Team, uses the ConnectWise Manage professional services automation (PSA) software platform to streamline ticketing, tracking, ownership assignment, problem escalation and reporting. This proven solution prevents problems from falling through the cracks and gives clients continual understanding about all services delivered. Progent's Technical Response Center targets 90% in-person answer rate and allows Progent's Co-managed Service Desk program to include a 60-minute service-level agreement. Support hours are 5am to 7pm Pacific Time on normal work days. Extended support hours and onsite service are available at additional cost. To learn more about Progent's TRC, visit Progent's Technical Response Center Customer Commitment.
Definition of Service Levels
Progent provides three distinct levels of remote IT support, which align with industry-standard Tier 1 through Tier 3 service. You can choose which service levels will be handled wholly or shared by Progent and your internal staff. The depth and knowledge of Progent's roster of subject matter experts enables rapid and effective ticket escalation and makes it possible to rely on Progent as a single source for most IT problems at any Tier. In addition, Progent's provision of knowledge transfer allows key support issues to migrate from higher to lower Tiers as resolution processes become recorded and standardized so they can be performed by less skilled and lower-cost support personnel.
Support levels are described as:
- Level 1 Support: Categorizes Help Desk calls and delivers basic IT help and debugging, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 support may also include support for familiar Level 2 or Level 3 problems where solutions have previously been documented.
- Level 2 Support: Generally handles break/fix, setup problems, debugging, application or OS deployment, and hardware repair such as in-house fixes or coordinating depot support. Level 2 support involves escalated issues that Level 1 support is not qualified to resolve. Level support can occasionally escalate to Level 3, based on the issue and the manner the Service Desk operates.
- Level 3 Support: Troubleshooting, setup, database administration, and fixes or updates for server, hybrid networks, messaging, file shares, and various integration issues. In addition to having the capability to find fixes to novel issues, a Level 3 engineer usually has the most real-world experience.
A common sample of a ticket lifecycle is the situation where you want Progent's Technical Response Center to triage all support calls. In this scenario, Progent may be responsible for working directly with all the Level 1 issues your end users report. Progent can promote the remaining support requests to your internal support staff. Your in-house network support group would take on the Level 2 problems they have the knowledge and availability to handle and promote any residual issues to Progent's Experts Team.
This particular deployment of Progent's Co-managed Help Desk Service has a 4-phase ticket lifecycle:
- Your clients initiate service requests through the online support, a dedicated telephone number, or simply by sending a message to a specific mailbox. This automatically becomes an open request in the ticket system.
- Progent's Technical Response Center receives the trouble ticket request and determines whether it will be handles or promoted to your internal Service Desk.
- Your Help Desk receives the forwarded trouble ticket request and determines the best way to service the issue. If necessary, your Help Desk can send the open request back to Progent for assignment to Progent's Experts Team.
- Progent gets the revised trouble ticket request, selects the best suited subject matter exert from the Experts Team, and assigns the designated subject matter exert to work with your IT staff until the problem is resolved or closed.
Highlights of Progent's Help Desk Service
Top aspects of Progent's Co-managed Call Desk offerings include:
- Pooled Level 1 support from Progent's Technical Response Center (TRC) team
- Level 1 online support provided 5 days a week, 5am-7pm PST, 60 Minute SLA
- Discounted per-hour rate and per-minute granularity for Tier 1 desktop support for end users
- Typical price of Level 1 support is about $18 montly per user
- Level 2 and Level 3 support from Progent SME available on request at Progent's normal consulting fees
- De-escalation permits issues that at first require Level 2 or Level 3 expertise to move to a lower, less costly Tier after procedures are documented
- StreamlineIT provides a complete version of ConnectWise service desk software with multi-tenant security
Progent's Co-managed Help Desk support program is designed to provide a flexible, co-operative call center solution for mid-size businesses. Details of these services, with Progent responsible for Level 1 desktop support, include:
- Available only in the United States and US territories
- Initial setup fee dependent on complexity of the solution
- Starting day one, you are assigned by Progent a Technical Resource Center (TRC) Coordinator and a TRC Service Lead to resource, appoint and communicate with your team and your users. Progent's TRC Service Lead will work closely with you to create a What Goes Where document to help seamlessly escalate to your team or de-escalate back to Progent's support engineers.
- Live Answer of incoming support requests to Progent Technical Response Center (TRC) with a target of 90% Live Answer of all requests
- After determining whether server or networking assistance is needed, some service requests will be passed to Level 2 or 3 support
- All assistance that needs Level 2 or 3 expertise will be worked on by a Progent SME pending your approval
- 1 hour SLA for Level 1 desktop support in most cases
- Level 1 Service is for your client users and applies to Windows-based systems and Apple devices
- Progent Level 2 or 3 support will be charged at regular hourly consulting prices
- Progent will provide personnel - Technical Response Center desktop engineers daily, Level 2 and 3 as needed
- Progent will dedicate a toll-free phone number and email mailbox for incoming support requests
- Free Remote Control software with screen sharing for efficient IT troubleshooting
- Free ProSight IT Asset Management services for IT documentation management
- All Level 1 remote support is charged at a discounted hourly rate with one-minute granularity
- All Level 1 support will be done remotely, no on-premises support included
- All on-premises support will be invoiced at regular hourly consulting rates
- All on-premises work will have an added fixed charge plus any specific travel expenses
- All travel cost estimates will be disclosed and need client approval before support services or travel will be performed
- Projects and separate Statements of Work (SoWs) will have their own estimates and costs stipulated and will be undertaken only after authorization by customer
Progent's phased onboarding process allows your organization to move smoothly to a shared Help Desk and an advanced trouble ticket and reporting solution. Key steps in the deployment process for Progent's Shared Help Desk Service include:
Initial Phase
- Build your custom Service Desk experience, including your internal team, service locations, and client data
- Progent's consultants will work with your company's support team to review current incoming service requests
- Set up your incoming support request service to incorporate email, software agents, and a dedicated phone number
- Progent provides ticket management education for your company's service team
- Jointly define basic workflow and ticket escalation processes
- Add all your teams and resources that will deliver support services
- Develop the roll-out message and selling of the new Service Desk solution
- Pick a specific location or manageably-sized clusters of users to onboard initially
- Bring more groups of users into the solution at a workable pace
- Review reports and system setup for efficient information and workflow
- Create any reports or fields needed to improve the detection or monitoring of common issues
- Identify missing information that could allow a better resolution percentage for Level 1 support calls
- All clients have been exposed to the support system and can access it
- All relevant user and equipment information is populated in the service system
- You can transfer and administer trouble tickets transparently between your internal support group and Progent
- You can monitor support performance and trends
Progent's Shared Service Desk offers a range of advantages that enable you to give users rapid and effective IT services while at the same time cutting expenses and relieving management hassle. Advantages of Progent's Shared Help Desk services include:
- Keep complete control over your IT support requests: you determine what tickets are forwarded to Progent's service group or handled by your internal service staff.
- Rapid access to supplemental IT service experts when and if you require them: Progent's professional services PSA software programmatically routes internal tickets or permits you manually escalate to Progent's TRC.
- Productivity: Progent's consultants will review your current incoming service requests and propose missing information that would promote a higher resolution rate for common Level 1 requests. Progent's consultants can also help you with tag management to speed up problem resolution.
- Seamlessness: Progent's Shared Help Desk is a virtual extension of your in-house support desk with centralized ticketing and reporting so no ticket falls through the seams.
- Happy employees: Users have the ability to follow the progress of their IT support calls quickly and easily.
- Management insight: You benefit from the measurements, responsibility assignments, and activity monitoring of an advanced PSA platform to assist you to build a custom Call Center environment that provides top business value.
- Concentrate on your strategic business initiatives, not IT support requests and disgruntled workers: Your IT management personnel avoid being saddled with handling day-to-day service calls.
Download Progent's White Paper: Is Co-managed IT a Good Idea?
Even though having your own self-sufficient local network support staff can be a burden from the cost perspective, a lot of companies opt for that strategy since it offers them greater control over their information system management. But did you know that your business can continue to leverage the advantages of a managed services provider within the shared network support model. Adopting the shared model allows your business to keep in control over your network infrastructure while reinforcing your local IT services staff simply and affordably.
To find out more, see our white paper: Is co-managed IT a good idea? (PDF - 632 KB).
Download Progent's Co-managed Help Desk Datasheet
To download a one-page datasheet in PDF format describing Progent's Co-managed Help Desk, see:
Progent's Co-managed Help Desk Datasheet. (PDF - 108 KB)
Progent's ProSight Line of RMM Services
Progent has developed the ProSight family of remote monitoring and management (RMM) services to automate vital activities associated with network administration, cybersecurity and upkeep. These services can be integrated with Progent's Co-managed Call Desk service by installing agent software on computers to be tracked and managed. Notifications sent by these agents can be forwarded directly to Progent's Technical Response Center, managed via the trouble ticket and monitoring system, and categorized for Level 1, 2 or 3 support.
Examples of ProSight RMM packages include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server, and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network. ProSight LAN Watch is National Institute of Standards and Technology (NIST) compliant. Find out more about ProSight LAN Watch network, server, and endpoint monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT management staff and your Progent consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Desk Services
Progent's Shared Help Desk Service offers a seamless extension of your in-house network support organization. Client access to the Help Desk, provision of support services, issue escalation, trouble ticket generation and updates, performance metrics, and management of the support database are consistent regardless of whether incidents are resolved by your corporate IT support resources, by Progent, or a mix of the two. You have unrestricted versatility to expand or reduce your part of IT support work as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software as well as documentation, testing and education. For details about ProSight Shared Call Desk, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Behavior-based Threat Scanning and Ransomware Protection:
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology from SentinelOne to guard physical and virtual endpoints against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Patch Management: Patch Management Services:
Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.
As a Microsoft AI Cloud Partner, Progent offers your clients quick and reliable access to a proven Help Desk team ready to provide IT support. Progent has years of background delivering online support for networks built on Microsoft products. Progent's emphasis is on earning the Help Desk a positive image as a major factor in your company's success. Progent attempts to fix rather than merely monitor issues, and Progent's goal for established clients is to fix at least 80% of Help Desk service requests on the initial call. First-call success is a key factor in lowering Help Desk costs, improving the reputation of the IT group in general and the Call Desk in particular, and raising client satisfaction.
How to Get Started with Progent's Shared Network Help Desk Services
To find out more about Progent's Shared Network Helpdesk Services, phone
An index of content::
Call Desk Sharing Information Technology Consulting
CISSP Certified Expert Remote Technical Support Extended Call Center
Progent provides three basic kinds of Help Desk services including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your clients instant access to a reliable technical group with years of experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to company productivity. Progent's target is to resolve rather than simply report problems.
Hornetsecurity Altaro VM Backup and Hyper-V Technical Support
Hornetsecurity Altaro VM Backup Local Online Help
Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to help you to design, install, optimize and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.
Lync Server 2013 certificate management Professionals
Microsoft Lync Server 2013 IM Technical Support Services
Lync 2013, rebranded Skype for Business, enables businesses of all sizes to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (via Lync Online) or hybrid model suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT team and users. Progent has expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Microsoft 365 applications including Outlook and PowerPoint.
Online Support Services At Home Employees Data Protection
Work at Home Data Protection Remote Support Services
Progent can help small and medium-size businesses to design, configure, validate and manage data protection systems for offsite workers.
SQL Server Capacity Planning Development Firm
Immediate SQL Contract Development
Microsoft SQL Server 2005 offers indispensable, standardized tools to computer professionals and information workers, lessening the complexity of designing, deploying, managing, and accessing company data and analytical applications on platforms ranging from mobile devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Co-managed Call Center Remote Support
Co-managed Support Desk Remote Technical Support
Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop support are designed specifically for small organizations who require fast availability of a Help Desk Service Center with expert phone support and full escalation capability but who have to work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Selection and Integration.
SQL Server 2019 R Services Help and Support
Setup and Support SQL Server 2019 Express
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and on-premises expertise, software development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you plan and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a cohesive intranet solution.
Microsoft Windows 2000 Information Technology Consulting
Windows 2000 Technical Consultant
Progent's certified Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2000 Servers and can streamline network administration, provide tech support and repair, and enhance security. Progent can also help you design, justify, and execute a strategy to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in designing pilot programs to reduce the obstacles associated with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility problems.
24x7 Audit Horizon3.ai NodeZero PEN Testing
Horizon3.ai NodeZero Security Penetration Testing Protect
Progent's certified security experts can run NodeZero-based penetration tests to make sure your security monitoring and protection systems and policies are properly set up and effective.
Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consulting
Online Help Wireless LAN Site Survey
Progent's Wi-Fi site survey services assist you to design, implement and debug a Wi-Fi network optimized for your environment, providing your business a wireless solution that has the reception, performance, density, QoS, security, and hand-off ability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for designing a wireless network and on-premises site survey services for confirming, tuning, and debugging an operational Wi-Fi network.
Exchange Migration Consultancy
Consult Exchange Upgrade
Progent's Microsoft-certified engineers can deliver affordable online and onsite support to carry out your upgrade to Exchange 2010, produce comprehensive documentation of your upgraded email system, educate your IT staff and end users to get them up to speed rapidly on Exchange Server 2010, and provide continuing administrative consulting and engineering support. Progent can also assist you to migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Consulting Service Florida
New Mexico Network Assessments
If your organization does not require urgent online help but expects to need technical services with your network in the near future, you can save time and expenses and ensure that the appropriate expertise will be ready when you want it by getting in touch with a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email information@progent.com.
Horizon3.ai NodeZero Certified Penetration Testing Firewall Audit
Horizon3.ai NodeZero Cybersecurity Penetration Testing Technology Consulting Services
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to verify your security monitoring and protection systems and policies are correctly set up and effective.
Desktop Installer
Microsoft Mac and Linux Desktop Network Consulting Group
Progent can provide a wide array of economical remote and on-premises consulting services to help you to configure, administer, and debug desktops and handhelds based on Windows, macOS/OS X, Apple iOS, Android, or Linux.
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