Service Desk Support
Co-managed Call Center Services
Additional Topics of Interest
VirtualPC for Mac On-site Support
VirtualPC for Apple Mac Computer Engineer
For companies that have a mix of Mac and Windows desktops, there exist two popular alternatives for running Microsoft Windows-only software on macOS or OS X: an external connection to a physical Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-powered computer to use Microsoft Windows programs and share network resources. Virtual PC for Mac simulates Microsoft Windows on a Mac computer so that you are able to use Windows applications directly. Progent's macOS and Mac OS X technology consultants can assist your company to manage these solutions for using Windows programs on your Apple Macs and can in addition help your organization to assess and install other solutions for Windows platform simulation.
Cisco Firepower Firewalls Audit
24-7 CISSP Network Intrusion Penetration Testing
For small and midsize companies, computer security and compliance can be excessively complex to stay ahead of but too dangerous to overlook. The largest largest enterprises have been breached, and the leading cloud service providers have occasionally been knocked out. It seems as though there's nowhere to run. Progent makes it economical for smaller businesses to carry out critical IT security tasks effectively by providing the benefit of billable time to the nearest minute without any minimum billing for remote support. You can have access to a seasoned computer consultant to deliver precisely the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any aspect of system security including security audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a comprehensive security strategy.
Top Rated Consulting Services Email Virus Signature
ProSight Email Data Leakage Prevention Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Computer Outsourcing Consultants Small Business
IT Outsourcing Small Business
For small businesses considering Progent's IT outsourcing, design expertise, or technical support services, call 800-993-9400 or e-mail information@progent.com.
Solaris-Windows Upgrade
UNIX Migration Consultant
Progent can help you to plan and implement a smooth transition from a Sun Solaris-powered information system to a network based on MS Windows and suited for running Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can show you how to guard your data and reduce business disruption by designing an efficient migration plan that preserves your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of existing infrastructure, transition planning and testing, Microsoft Exchange migration support, information and application porting, and server and storage system migration and economization.
24-Hour Amazon enterprise hybrid cloud solutions Contract Development
Amazon Web Services hybrid cloud solutions Engineer
Progent offers affordable remote support to help businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
MS Certified Small Business Outsourcing Company
Small Office Technician
Progent is a leader in economically delivering world-class IT help to small companies. Progent's success in handling the IT support needs of the chronically underserved small business market is the cumulative outcome of major technical and operational innovations that have eliminated a great deal of the traditional expenses out of managing IT service, injected unmatched professional skill into the IT service system, and dramatically accelerated the solution cycle.
IT Outsourcing Whitepaper
White Papers IT Outsourcing Examples
Progent's IT outsourcing services provide economical computer consulting for mid-size businesses. Whether it involves designing network architecture, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, permitting IT service expenses to increase in a more linear and manageable manner than is possible by assembling a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and robust network architecture for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server, and SQL Server.
Security Protection Bulletins Security Certification
24/7/365 Security Consulting Cybersecurity Bulletins
This page contains the latest updates on cybersecurity threats, patches, and leading practices. Contact Progent if your organization needs help defending your network against the latest cybersecurity threats.
24-Hour Windows 11 Training Technology Consulting
Consultant Microsoft Windows 11 Configuration Manager
Progent's Windows 11 consultants can provide a variety of services for Windows 11 such as cloud solutions, mobile device management and synchronization, teleworker access, data and identity security, automated deployment, and Help Desk services.
Consult GIAC Security and Compliance Check
Cisco Certified Expert Computer Security Web Application Security
GIAC was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities addressed within GIAC certification such as evaluating network security mechanisms, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
An index of content::
Microsoft Certified Partner Exchange 2000 Server Information Technology Consulting
Migration Consultants Exchange 2000 Upgrade
Progent is one of the most qualified IT support companies for designing email solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies get all the advantages of Exchange 2000 under common situations including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
Top Catalyst 9105i Access Point Specialists
Catalyst 802.11ax AP Migration Remote Support
Progent's Cisco-certified Catalyst Wi-Fi 6 and Wi-Fi 6E WAP experts can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Business Software Integration
Cisco and Microsoft Certified Custom Software Integration Firm
If you need assistance creating, improving, or troubleshooting applications for Windows, any version of Linux, or the Web, Progent's expert team of programmers, relational database architects, and project managers can help make sure you get the project completed on schedule and within your budget. Progent's seasoned application programmers offer cost-effective and efficient online help for projects as simple as creating VBA scripts for Excel or as large as rolling out line-of-business database applications built on Microsoft SQL Server ,Oracle, or MySQL.
NetDocs Upgrade Services
Professional NetDocuments ndOffice
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed specifically for law practices. Progent can provide remote access to NetDocuments experts to assist your law firm to plan, deploy, administer, tune, or debug a document management system (DMS) environment powered by NetDocuments.
Mission Critical Environment Support and Help
24-7 Zero-downtime Network Support and Integration
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small businesses to minimize system downtime by offering affordable online consulting services for disaster recovery/business continuity planning, high-availability IT architecture, data backup and restore systems, and non-disruptive maintenance. Progent's business continuity consultants can help your company to plan and validate an efficient business continuity strategy that matches your business needs and budget. Progent's disaster recovery engineers can help you to design, implement, and manage resilient technologies including redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.
Consultant Services VMware NSX Software Defined Data Center
VMware NSX and SRM Consultant Services
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly recover the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.
24 Hour Catalyst 2960 Switch Consultant
CCDP Certified Catalyst Switch IOS XE IT Consulting
Progent's Cisco-certified CCIE consultants can help your business to set up, manage, update, optimize and troubleshoot Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move efficiently from legacy switches to modern devices.
Exchange 2016 Migration Planning Consultant Services
Troubleshooting Microsoft Exchange Server 2016 Upgrade Planning
Progent can assist your business in all facets of your upgrade to Exchange 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
24x7x365 Consult Microsoft Exchange Server Upgrade
Exchange Migration Professional
Progent's Microsoft-certified network engineers can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can help you to design and implement a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide quick payback by increasing your productivity, cutting the expense of equipment and support, streamlining administration, and integrating your key communications technologies.
Computer Engineer SCVMM 2012 and Hyper-V
Support Services SCVMM 2012 Reporting
Progent can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to upgrade from a legacy edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem so you get maximum return on investment.
24x7 Cisco Expert Risk Monitoring Technical Consultant
Risk Assessment Remote Support
Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery plan in case of an IT network disaster. Progent can show you how to define a complete disaster recovery strategy that includes periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, high-availability system architecture that addresses availability issues involving a wide array of infrastructure technologies and processes.
Check Point 15000 Firewalls Network Consultants
Cybersecurity Firm Check Point Software
Progent's Check Point Software firewall consultants can show you how to plan, deploy, and manage firewall solutions that rely on Check Point Software Next Generation security gateways and Check Point's cloud-based security services. Progent's consultants can also help you maintain older Check Point firewall models or migrate efficiently to Check Point's next-generation firewalls.
Network Performance Analysis IT Consultant
ProSight Remote Network Infrastructure Management Integration Services
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems.
Consult macOS Online
macOS Phone-based Consulting
Progent offers national online phone support and troubleshooting services for companies who operate macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft products. Progent's engineers offer Apple macOS and OS X users a range of IT services including desktop assistance, migration to the latest version of macOS from other earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online technical support offers maximum return for your IT budget by protecting user efficiency and shortening the time billed for computer analysis and repair. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of telephone support and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM premier security professionals to help you with the most difficult network problems.
Sun Solaris Technology Consulting Services
Top Rated Security Consultancy Solaris
If your company has a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-premier consultants can help your entire organization in a wide range of security topics such as security management procedures, security architecture and strategies, access control systems and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security managers are expected to master. These accreditations provide IT management the confidence that those who have earned their CISM or CISSP qualification have the background and theory to offer world-class security management and engineering services.
Specialist Microsoft 365 hybrid solutions for Exchange
24/7 Microsoft 365 PST migration Computer Consultant
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.
Expert Microsoft Certified Azure VHD Technology Professional
Azure hybrid cloud solutions Engineer
Progent can help small companies to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and lower equipment expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.
Microsoft LCS Server 2007 Technology Consulting
Live Communications Server IT Services
Microsoft Communications Server delivers IM and Real Presence as part of an extensible, enterprise-grade package featuring advanced protection, transparent compatibility with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved operational efficiencies, enhanced worker productivity, and better intellectual property security. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support and mediation help for your Office Communications Server 2007 deployment and can help your organization to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and carry out a smooth migration that will add business value to your information network
Engineer Internet Security and Acceleration Server
Internet Security and Acceleration Server Remote Consulting
Progent's Microsoft certified consultants provide small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business system from attack by outside and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which allows these security platforms to uncover many threats that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through experienced planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Call Desk Sharing Costs Professionals
Support Desk Sharing Cost Savings Network Consulting
Progent's Helpdesk management and co-management services help organizations to reduce costs and increase productivity.
Private Clouds for Small Businesses Consultants
ProSight Hosting for Virtual Servers Consultant Services
Progent's ProSight Virtual Hosting combines proven virtualization architecture, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified engineering team to provide small companies with a complete IT outsourcing solution that enhances network availability and protection, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have each of its operating system platforms and critical application servers supported within a safe and reliable data center on a fast, high-availability virtual machine set up and maintained by Progent's computer support professionals.
Small Business Computer Consulting Company
24x7 Small Office Services
Progent provide businesses of all sizes world-class network remote or in-person consulting for networks powered by Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security consulting for companies ranging from the small office to the worldwide enterprise.
MSP360 B2 Backup Storage Remote Troubleshooting
MSP360 Managed Backup Engineer
Progent's data protection experts can help you to design, implement and manage a backup solution built around MSP360 Backup technology to protect your IT assets hosted on any leading public cloud. Progent can provide monitoring and management to prevent data loss caused by human mistakes, computer error, ill-intentioned insiders, and malware attacks like ransomware.
Support Desk Sharing Cost Savings Onsite Technical Support
Call Desk Sharing Costs Technical Consultant
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to cut costs and enhance productivity.
Remote Telecommuter Integration Technical Support
IT Consulting Call Desk for at Home Workforce
Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, optimize, administer, and troubleshoot computer networks that incorporate telecommuters.
Dynamics GP Power BI Engineer
Best Dynamics GP Accounting Online Troubleshooting
Progent can help you prepare and execute an efficient migration to Microsoft Dynamics GP so that you preserve your data, improve your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and following a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that work transparently with Dynamics GP.
Outsourcing Fortinet 3000 Series Firewalls
Fortinet FortiManager Consulting
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet FortiGate firewalls to safeguard all your digital assets at the network perimeter, within the data center, at branch locations, and in the cloud.
Help and Support Windows 2012 Cluster Shared Volumes
Troubleshooting Windows 2012 R2 Cluster Shared Volumes
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to evaluate the benefits of deploying Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual ones, and show you how to centralize the administration of failover clusters.
Consult ProSight Email Guard Content Filtering Service
Technology Professional ProSight Email Zero Hour Protection
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of ProSight Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Offsite Employees Data Protection Remote Technical Support
Offsite Workforce Data Protection Onsite Technical Support
Progent can help small and mid-size organization to plan, deploy, validate and troubleshoot data protection solutions to support a remote workforce.
Small Business Software Consultants
Small Business IT Outsourcing Group
Progent's Microsoft and Cisco premier computer engineers offer expert help with a broad range of products and technologies and can provide that expertise by phone nationwide or in person in major cities throughout the country and anywhere in . Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft and UNIX-based technology. Progent also offers the help of Cisco CCIE infrastructure engineers for the toughest connectivity issues, plus the support of CISA and CISM-qualified security consultants to handle high-level security planning and problem solving. Progent has delivered online troubleshooting to businesses in every state in the United States.
Contract Programmer Microsoft Project Server
Microsoft Project Server Contract Programmer
Progent's Microsoft consultants can provide advanced expertise in implementing, using and troubleshooting all versions of Project Server and can deliver a wide variety of affordable remote consulting services following proven best practices to assist organizations of all sizes to get all the advantages of this powerful platform. Consulting support offered by Progent include system planning, installation and upgrades, strategies for secure collaboration among local and remote or mobile users, network infrastructure optimization, and customized online training classes.
ProSight Network Infrastructure Monitoring Integration Support
Computer Consultant Automatic Network Diagrams
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues.
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