Immediate Remote Support for Sherman Oaks Networks
Urgent Remote Technical Support for Sherman Oaks NetworksFor organizations in Sherman Oaks or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where fast solutions somehow turn into big bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and proven methodologies which permit the maximum degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.

Progent's proven technical support database application maintains comprehensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the records of support provided to each client by any engineer. This history of problems and repairs is stored as a readily searchable proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional extensive technical support databases and allow priority access to vendors' internal product engineers so Progent's online consulting specialists are able to determine optimal solutions in the least time.

Remote technical support services offered by Progent to clients in Sherman Oaks and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts offers your customers in Sherman Oaks or anywhere in the state of California rapid communication with an effective technical support resource with years of background offering telephone-based consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to fix rather than simply report IT issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Sherman Oaks, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a mix of OS platforms.
How Your Sherman Oaks Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Sherman Oaks or throughout the state of California, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support the moment your company has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Sherman Oaks organization has a regular independent consultant or maintains a full time organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Sherman Oaks
Progent's remote network troubleshooting services allow your Sherman Oaks organization to realize the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most organizations in Sherman Oaks and throughout California, nearby computer service providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support people. In these cases, Progent's online support experts offer an easy, fast, and economical solution to supplement your regular resources and to pass on valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent service people have smaller overhead than larger consulting companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your business to go without help during an emergency. As your company expands, network downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often start with an information architecture created on a modest budget. Without a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built environments require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to provide the stable foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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