Immediate Online Technical Support for Sherman Oaks Information Networks
Urgent Phone Support for Sherman Oaks SystemsFor companies in Sherman Oaks or anywhere in California, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology needed to solve most information system problems quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick solutions manage to end up as big tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized tools and field-tested methodologies which promote the highest level of efficiency for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your network remotely without compromising corporate security.

Progent's powerful service reporting system stores comprehensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent customer by any consultant. This database of issues and solutions is organized as an easily accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service experts are able to arrive at optimal resolutions quickly.

Remote technical services provided by Progent to clients in Sherman Oaks and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to create an internal Help Desk but who need quick response from a dependable Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest network issues, or be ready in hectic instances when your ordinary resources are swamped.

    Progent's Call Center staff of veteran network professionals provides your computer users in Sherman Oaks or anywhere in the state of California immediate access to an effective support group with years of background delivering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a significant driver of company success, and Progent's target is to resolve instead of simply track network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in key business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Sherman Oaks, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your network support is proactive rather than reactive. By spotting possible problems before they grow into network outages, automated monitoring can head off disruptive and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support a variety of platforms.
How Your Sherman Oaks Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Sherman Oaks or throughout the state of California, Progent's phone-based network support engineers can deliver expert and affordable system help whenever your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Sherman Oaks office relies on a local freelance consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden network crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Sherman Oaks
Progent's online support services allow your Sherman Oaks business to experience the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic value by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Sherman Oaks or anywhere in California, nearby computer support resources, whether made up of outside consultants or an in-house IT staff, can resolve the majority of technical issues. However, IT crises might spring up when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's online service experts offer a convenient, fast, and budget-friendly way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations often depend on individual freelance service providers. Although independent consultants carry smaller overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may force your company to wait for help during an emergency. As your company grows, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service experts to insure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These poorly built systems need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and improving productivity. They do not need a computer consultant who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.