Fast and Affordable Online Troubleshooting for Sherman Oaks California Networks
For organizations in Sherman Oaks California, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they possess the practical background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast solutions somehow end up as large invoices. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-tested methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to interface to your company's environment without compromising system security.
Progent's powerful service reporting application stores thorough histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help rendered to each client by any Progent engineer. This database of anomalies and solutions is organized as a quickly exploitable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional vast support databases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the best resolutions quickly.
Remote technical support services available from Progent to clients in Sherman Oaks California include:
Certified Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates a consultant's networking skills at the expert level. CCIEs can deal with the most challenging challenges encountered in network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value since their depth of experience allows them to fix problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment via advanced remote troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity products by delivering consulting services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security solutions available from Progent include: thorough network security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; installing firewalls; building secure architectures for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals provides your workers in Sherman Oaks California instant assistance from a large network service resource with extensive background providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant driver of company performance, and Progent's target is to resolve instead of merely annotate IT problems.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Sherman Oaks California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Sherman Oaks California, Progent's phone-based network support engineers are ready to provide expert and economical system help the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Sherman Oaks organization works with a regular independent support technician or maintains an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to solve sudden network emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Offices in Sherman Oaks California
Progent's remote IT consulting services enable your Sherman Oaks organization to realize the benefits of timely, world-class IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by being more reliable, productive, and protected. Advantages to your company include:
- Seamless remote extension of your on-site IT resources
With most businesses in Sherman Oaks California, nearby computer support providers, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online support professionals provide an easy, fast, and affordable solution to supplement your regular resources and to transfer useful information to improve your ability to handle future problems locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices commonly depend on independent freelance service providers. While independent service people have smaller internal costs than big consulting organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network is always up and running.
- Create a Solid Basis for Smooth Growth
Organizations typically start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid repairs often get piled on top of an unstable foundation. As a network grows, stability and expandability problems can impede the productivity of the business. These poorly designed systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can offer the stable foundation to handle critical business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies need guidance and technical education to navigate through an ever more complicated array of product options available for promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined remote support tools, and understanding of corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.