Fast and Affordable Remote Support for Sherman Oaks Computer Systems
For organizations located in Sherman Oaks or anywhere in the state of California, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow turn into big invoices. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that promote the maximum degree of effectiveness for online consulting and repair for information systems of any size. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching network security.
Progent's sophisticated service reporting system stores thorough histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to every client by any Progent engineer. This archive of trouble tickets and fixes is organized as a quickly searchable internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service specialists can determine the most efficient solutions in the least time.
Remote support available from Progent to customers in Sherman Oaks and throughout the state of California include:
Certified Windows Expertise
Progent's Microsoft-premier remote service experts offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a person's networking skills at the master level. CCIEs can deal with the most challenging challenges associated with network design, deployment, management, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional value because their deep expertise allows them to find solutions for problems quickly. In typical cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest on-line troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading selection of connectivity appliances by offering consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly after a damaging penetration. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk software products to address the particular requirements of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center group during high-demand scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of experienced network consultants provides your customers in Sherman Oaks or anywhere in the state of California immediate access to an effective network service resource with extensive experience providing phone help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company success, and Progent's aim is to fix instead of simply report network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers online advanced engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Sherman Oaks, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible issues before they expand into crashes, system monitoring can minimize stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a mix of platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Sherman Oaks or anywhere in the state of California, Progent's online network support engineers are ready to deliver effective and affordable system support whenever your organization has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Sherman Oaks office deals with a regular independent consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Services for Sherman Oaks
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Sherman Oaks or anywhere in the state of California the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Sherman Oaks and is also ideal for networks in more remote regions of California that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online help and asks for no monthly subscription fee for services delivered during normal business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support for critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the specific requirements of your business.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal visit. Effective remote connectivity tools and expert technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of documenting and archiving support activity allows more efficient support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.