Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Immediate Remote Troubleshooting for Sherman Oaks Computer Systems
For organizations located in Sherman Oaks or anywhere in the state of California, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental costs by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where quick repairs manage to end up as substantial bills. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and proven processes that permit the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your system remotely without breaching corporate security.
Progent's advanced service database application keeps comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each client by every Progent engineer. This history of problems and repairs is stored as a readily exploitable internal database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.
Remote technical support services provided by Progent to companies in Sherman Oaks and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified remote support engineers can provide network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help you company to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network professionals, and certifies an individual's technical skills at the master level. CCIEs know how to deal with the most difficult problems surrounding network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs offer exceptional value since their deep expertise enables them to resolve problems quickly. In typical cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art remote support technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of networking devices by delivering consulting services such as:
CISSP and ISSAP Qualified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your company to recover quickly following a serious breach. Security consulting services available from Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Sherman Oaks Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the budget to build and maintain an internal Call Center but who require quick communication with an efficient Call Center with proficient telephone support as well as the ability to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless reinforcement of your current Call Center organization. Progent's Virtual Call Center can operate as a an escalation resource for complex computer system problems, or be ready in overflow situations when your other resources are overwhelmed.
Progent's Call Center staff of experienced information technology consultants gives your clients in Sherman Oaks or anywhere in the state of California instant contact with an efficient technical support group with years of background providing phone help and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to fix and not merely annotate IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Sherman Oaks, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering potential problems before they expand into downtime, proactive monitoring can ward off stressful and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Sherman Oaks or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support whenever your organization needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Sherman Oaks business has a local freelance consultant or maintains a full time IT staff that can deal with common network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Offices in Sherman Oaks
Progent's remote technical help services enable your Sherman Oaks business to enjoy the advantages of immediate, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:
- Convenient remote extension of your on-site support resources
For most businesses in Sherman Oaks and throughout California, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of technical problems. On the other hand, IT crises may occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals provide an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to improve your ability to resolve downstream problems locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices often rely on individual freelance consultants. Although freelance service people carry less internal costs than larger service firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to go without assistance during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system is always available.
- Create a Scalable Basis for Seamless Expansion
Companies often start with an information architecture created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These badly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller businesses require advice and technical training to navigate through an increasingly complex array of product options available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, refined support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.