Fast and Affordable Remote Support for Sherman Oaks California Networks
Fast Phone Technical Support for Sherman Oaks SystemsFor companies located in Sherman Oaks California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage because they possess the practical background and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast solutions somehow turn into large bills. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent's Technical Response Center can interface to your system without breaching corporate security.

Progent's advanced customer support reporting system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each client by every engineer. This database of trouble tickets and responses is organized as a conveniently searchable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.

Online technical services available from Progent to businesses in Sherman Oaks California include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are via a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk provides a smooth extension of your core network support staff. End user access to the Service Desk, delivery of support, problem escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your core IT support group, by Progent's team, or a mix of the two. You have complete versatility to extend or reduce your share of support work as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation software plus documentation, validation and education. For details about ProSight Shared Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran network consultants gives your clients in Sherman Oaks California fast communication with an effective technical support group with substantial background offering phone consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's goal is to solve and not merely annotate technical problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Sherman Oaks California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they result in downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on multiple operating systems.
How Your Sherman Oaks Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Sherman Oaks California, Progent's phone-based computer support specialists can deliver effective and affordable IT help the instant your organization requires it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Sherman Oaks office has a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or particularly challenging integration projects.

Features of Progent's Online Computer Services for Sherman Oaks California
Progent's phone support, remote troubleshooting, network security consulting, and system administration services give businesses in Sherman Oaks California unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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