Fast Remote Support for Sherman Oaks Computer Networks
For companies located in Sherman Oaks or anywhere in the state of California, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system problems rapidly. This reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested processes that permit the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your environment remotely without violating network security.
Progent's sophisticated service database application includes extensive records of all support that Progent's clients have received. Progent's team engineers have the benefit of the records of all help delivered to each customer by every consultant. This history of problems and responses is organized as a conveniently searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the best solutions promptly.
Remote technical support services offered by Progent to clients in Sherman Oaks and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-premier online support professionals offer computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the master level. CCIEs know how to resolve even the most difficult challenges associated with network planning, installation, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs offer excellent value since their depth of experience allows them to fix problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of state-of-the-art remote troubleshooting technology to perform fast, safe, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure appliances. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recover rapidly following a serious penetration. Security consulting services offered by Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies such as system architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Sherman Oaks Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your established one, selecting or customizing Call Center software to address the particular demands of your corporation, or providing occasional online staff to work with your existing Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants provides your clients in Sherman Oaks or anywhere in the state of California fast contact with a dependable technical support resource with substantial experience delivering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's aim is to solve and not merely report technical problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Sherman Oaks, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in full-scale emergencies, automated monitoring can avoid stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Sherman Oaks or anywhere in the state of California, Progent's online network support engineers can deliver effective and affordable IT help the instant your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your Sherman Oaks business works with a local freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to solve unexpected network emergencies or especially tough integration problems.
Details of Progent's Remote Computer Support for Sherman Oaks
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give offices in Sherman Oaks or throughout the state of California the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Sherman Oaks and is also ideal for networks in more remote regions of California that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone help and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized specialists with experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support for specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that fit the unique needs of your company.
- State of the Art Online Access Tools
Protected online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite visit. Effective online connectivity tools and expert engineers combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for High Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers require instant access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.