Fast and Affordable Remote Troubleshooting for Sherman Oaks California Computer Networks
For organizations in Sherman Oaks California, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent value because they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for online technical support and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your environment remotely without violating network security.
Progent's proven technical support database system stores extensive documentation of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of services provided to every Progent customer by any engineer. This database of trouble tickets and resolutions is stored as an easily searchable support knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other massive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service experts are able to find optimal solutions quickly.
Remote technical support services provided by Progent to clients in Sherman Oaks California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers offer network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist your company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and validates a consultant's network technology skills at the expert level. CCIEs can handle even the most complex problems occurring in network infrastructure planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their deep experience allows them to fix problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network via advanced on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking appliances by delivering services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate quickly after a damaging breach. Security solutions offered by Progent cover in depth network security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Sherman Oaks Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk team of veteran network professionals gives your customers in Sherman Oaks California quick communication with a reliable technical support resource with substantial experience providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's intent is to fix rather than merely record technical issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Sherman Oaks California remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a mix of platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Sherman Oaks California, Progent's online computer support specialists are ready to provide effective and economical IT support the instant your company has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Sherman Oaks office deals with a regular freelance consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to deal with sudden network crises or especially tough integration problems.
Features of Progent's Remote Network Support for Sherman Oaks California
Progent's online support, remote repair, network security expertise, and network administration services give companies in Sherman Oaks California the greatest leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Sherman Oaks California and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone service and imposes no monthly subscription fee for services provided during normal business hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers access to on-staff professionals who have skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that meet the unique needs of your business.
- Advanced Remote Access Tools
Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly personal service call. Sophisticated remote access tools and expert technicians together allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.