For small and midsize businesses in Sherman Oaks California, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve most network problems rapidly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick fixes manage to end up as major invoices. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your system without compromising system security.
Progent's sophisticated service database system stores extensive histories of the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help delivered to every customer by any engineer. This archive of trouble tickets and solutions is structured as a readily exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online consulting experts can determine optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Sherman Oaks California or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online technical support engineers offer certified skills in an extensive set of technologies. This broad range of capability enables Progent's engineers to handle virtually any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help customers with multi-platform networks, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to customers in Sherman Oaks include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to handle even the most difficult issues associated with network planning, installation, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value since their depth of expertise allows them to solve even the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting organizations make CCIEs accessible to help small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get immediate help for serious network problems that are hurting business efficiency but are not within the comfort zone of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment using sophisticated remote troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service professionals can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop services such as Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help you to recuperate rapidly after a serious penetration. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Sherman Oaks California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are intended for smaller companies who don't have the money or time to support an in-house Call Center but who require quick response from an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software to address the particular demands of your business, or providing temporary online staff to work with your in-house Help Desk Call Center team during unusually busy events like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology experts offers your computer users in Sherman Oaks California instant assistance from an efficient network service resource with extensive background providing telephone-based support and online repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a crucial enabler of business success, and Progent's intent is to solve rather than merely annotate network problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and Excel. For more concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic components of Macintosh systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Sherman Oaks California online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By anticipating possible problems before they result in network outages, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services