For small companies in Sherman Oaks California, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world background and the advanced technology to solve most network issues quickly. Efficient support reduces direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from scenarios where fast fixes manage to turn into big bills. Progent's skill at dealing with problems quickly translates into your company conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the maximum degree of effectiveness for online help and repair for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to access your company's network remotely without violating system security.
Progent's highly evolved service database application keeps thorough histories describing all support that Progent's customers have received. Progent's authorized engineers have access to the records of services rendered to each customer by every Progent consultant. This archive of anomalies and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists are able to arrive at the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Sherman Oaks California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online network support experts have credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any emergency that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To support customers with multi-operating system networks, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical support services Offered by Progent to small businesses in Sherman Oaks include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve the most complex problems surrounding network design, integration, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise enables them to solve even the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get urgent help for complex network infrastructure problems that are lowering worker efficiency but are not within the scope of your local network support personnel. Progent's CCIE support experts can connect to your computer system by means of the latest on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and ISSAP security engineers offer a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security solutions available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Sherman Oaks California Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service options for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the resources to assemble and manage an internal Help Desk but who require fast response from an efficient Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can support you in building an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk software products to handle the special demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk team to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in Sherman Oaks California fast assistance from a dependable technical support group with years of experience offering telephone-based consulting and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a major contributor to company productivity, and Progent's intent is to fix rather than just track IT issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative components of Macintosh environments by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Sherman Oaks California remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your IT support is proactive and automated. By anticipating looming problems before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a variety of OS platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services