For small businesses in Sherman Oaks or anywhere in the state of California, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world background and the advanced tools to solve the majority of network issues rapidly. This reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick repairs somehow turn into big bills. Progent's penchant for disposing of problems quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which allow the highest level of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to interface to your company's environment remotely without violating corporate security.
Progent's sophisticated technical support database system includes detailed documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of assistance rendered to every Progent client by every Progent consultant. This archive of trouble tickets and repairs is structured as a readily searchable internal database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to find the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Sherman Oaks or anywhere in California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based support experts possess certified skills in an extensive array of disciplines. This broad range of capability allows Progent's consultants to address practically any emergency likely to take place in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To support clients with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support available from Progent to small businesses in Sherman Oaks and throughout the state of California include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology such as network architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from older systems to the latest Windows or Linux environments. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve the most stubborn challenges associated with network infrastructure planning, installation, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent value because their depth of expertise enables them to solve the most intractable problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get urgent help for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your network using advanced remote troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-premier remote service professionals can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment,
Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly following a serious breach. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; protecting your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Sherman Oaks Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Call Center but who want quick communication with a dependable Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or improving your current one, evaluating or modifying Help Desk Call Center software products to handle the special needs of your company, or adding occasional online personnel to work with your existing Help Desk group during unusually busy events such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of veteran network professionals provides your computer users in Sherman Oaks or anywhere in the state of California rapid communication with a large technical support group with substantial background delivering telephone-based consulting and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's policy is to fix rather than simply document technical issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. For more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the artistic elements of Macintosh environments by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Sherman Oaks, or anywhere in the state of California, remote network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, remote monitoring can avoid disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services