UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small businesses in Sherman Oaks California, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers represent exceptional value due to the fact that they have the real-world background and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers direct costs since solutions take up fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where quick solutions somehow end up as major tabs. Progent's skill at handling technical issues quickly results in your business saving cash.

Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online consulting and repair for small and midsize company IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's online support team to link to your network remotely without compromising system security.

Progent's proprietary service database application includes thorough histories of all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support delivered to every customer by every Progent engineer. This database of anomalies and solutions is organized as an easily exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at optimal solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Sherman Oaks California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's remote technical support engineers offer certified skills in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to manage practically any emergency that may crop up in a small or midsize company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online services Offered by Progent to clients in Sherman Oaks include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of computer technology such as network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the top recognition for network consultants, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value because their deep expertise enables them to solve even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get urgent help for complex network problems that are impacting worker productivity but are not within the scope of your local IT maintenance group or consultant. Progent's CCIE engineers can communicate with your network by means of the latest remote support tools to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote support professionals offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help your company with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full array of remote desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• Help Desk Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require quick communication with an efficient Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Call Center application software to handle the particular requirements of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group to handle demanding events like software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Sherman Oaks California rapid assistance from an effective network service resource with extensive background offering phone support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's aim is to fix rather than just track technical problems.

• Business Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Experts Group offers remote professional engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can promote the creative facets of Apple Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or configuring an audio/video production facility.

  Online Network Monitoring Support
  Progent offers businesses in Sherman Oaks California remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your network support is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, proactive monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.