For small and midsize businesses in Sherman Oaks or anywhere in California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many online service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at handling technical issues efficiently results in your company spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and repair for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to communicate with your system without compromising network security.
Progent's advanced service reporting application maintains comprehensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent client by every Progent consultant. This archive of trouble tickets and solutions is structured as a readily accessible internal database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the most efficient solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Sherman Oaks or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online technical support engineers offer certified skills in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to manage virtually any crisis that may take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services Offered by Progent to clients in Sherman Oaks and anywhere in the state of California include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs can handle the most difficult problems associated with network planning, integration, maintenance, protection, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an excellent value since their depth of experience allows them to find solutions for the most intractable problems rapidly. In common instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive timely help for complex network infrastructure issues that are hurting worker efficiency but are outside the experience of your local network service resources. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified online support experts can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop services such as Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security solutions available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Sherman Oaks Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk but who want fast access to an effective Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk can act as an escalation option to handle complex computer system challenges, or be available in those instances when your other support engineers are overwhelmed.
Progent's Call Center consulting services can assist you in building an effective new Help Desk or enhancing your existing one, identifying or modifying Help Desk software products to handle the unique needs of your company, or providing temporary online personnel to work with your existing Help Desk Call Center resources to deal with high-demand events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Sherman Oaks or anywhere in the state of California immediate assistance from a large support group with substantial background delivering telephone-based support and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's target is to fix instead of just record technical issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced engineering support and training in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, MS Word, and MS Excel. For more about Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can promote the creative aspect of Mac environments by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Sherman Oaks, or anywhere in the state of California, online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, proactive monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a combination of operating systems.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services