Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and company culture. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Sherman Oaks company to pick the right tools and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Sherman Oaks, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide transition to a telecommuter business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support specialists along with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their active trouble tickets, add details, and upload screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your existing Support Desk team by sharing delivery of Help Desk support transparently between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Sherman Oaks, California business, call 1-800-993-9400 or go to Contact Progent.

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