Enlarging your remote workforce can have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Sherman Oaks company to select the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Sherman Oaks, California businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A sudden, company-wide transition to a from-home workforce, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add details, and upload screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to augment your existing Call Desk team by splitting delivery of Call Center support services seamlessly between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your at-home workforce, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Sherman Oaks, California organization, call 1-800-993-9400 or go to Contact Progent.

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