Fast and Affordable Online Troubleshooting for Sherman Oaks California Computer Networks
For businesses in Sherman Oaks California, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the advanced tools required to resolve most information system issues quickly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to access your company's network without compromising network security.
Progent's advanced service reporting application includes comprehensive records for all support that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to each Progent client by every Progent engineer. This history of anomalies and repairs is stored as an easily accessible proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists can determine optimal solutions quickly.
Remote services offered by Progent to businesses in Sherman Oaks California include:
Certified Windows Support
Progent's Microsoft-expert online support engineers offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to help you company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates a person's networking skills at the expert level. CCIEs can deal with the most complex problems encountered in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value since their broad expertise allows them to resolve problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via advanced on-line support tools to provide efficient, safe, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's popular selection of networking appliances by delivering consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a broad spectrum of information technologies including network architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems within UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Sherman Oaks Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Sherman Oaks California quick contact with a dependable network service group with extensive experience offering phone consulting and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a key enabler of company success, and Progent's policy is to solve and not just report technical problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers remote advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Sherman Oaks California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your network support is proactive rather than reactive. By exposing potential problems before they cause downtime, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Sherman Oaks California, Progent's phone-based network support specialists can provide professional and affordable system help whenever your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Sherman Oaks organization deals with a local freelance consultant or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially complicated integration problems.
Details of Progent's Online Network Support for Sherman Oaks California
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Sherman Oaks California unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Sherman Oaks California and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum fee for phone service and requires no ongoing retainer for support services provided during regular business hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that address the specific requirements of your business.
- State of the Art Online Access Software
Protected remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge remote connectivity software and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for High System Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of technical projects for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.