Immediate Remote Technical Support for Sherman Oaks Networks
Fast Online Technical Support for Sherman Oaks SystemsFor businesses in Sherman Oaks or anywhere in California, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and have access to the advanced tools required to solve most information system problems quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical remote support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's environment remotely without compromising corporate security.

Progent's sophisticated service database system keeps comprehensive histories for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every Progent client by every Progent engineer. This archive of issues and repairs is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Remote technical support services offered by Progent to customers in Sherman Oaks and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software to handle the unique requirements of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center group during high-demand situations such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Sherman Oaks or anywhere in the state of California fast contact with an effective technical support group with years of experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a crucial enabler of business performance, and Progent's policy is to solve rather than merely report technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting support and training in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Sherman Oaks, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting potential problems before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems based on a variety of operating systems.
How Your Sherman Oaks Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Sherman Oaks or anywhere in the state of California, Progent's online computer support specialists are ready to provide professional and economical IT help the instant your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Sherman Oaks company works with a local independent consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Sherman Oaks
Progent's remote technical help services allow your Sherman Oaks company to experience the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most companies in Sherman Oaks and throughout California, nearby computer service resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can spring up when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support experts offer a convenient, fast, and affordable solution to supplement your regular resources and to transfer useful information to increase your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. Although freelance consultants carry smaller overhead than big service companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a computer engineer who is trying to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.