Immediate Remote Technical Support for Sherman Oaks California IT Networks
For businesses in Sherman Oaks California, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent leverage because they have the real-world experience and have access to the advanced technology necessary to solve most information system problems quickly. This reduces direct costs since service calls use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's network without compromising corporate security.
Progent's advanced service reporting application maintains thorough histories for all service that Progent's clients have received. Progent's staff consultants have access to the history of support rendered to every client by every engineer. This archive of problems and repairs is stored as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts can determine optimal resolutions promptly.
Online support services provided by Progent to customers in Sherman Oaks California include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating software patches. CCIEs are an exceptional value because their broad experience allows them to fix problems rapidly. In typical cases, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of sophisticated remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs deployment help, Cisco WiFi controllers support Services, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a damaging breach. Security solutions offered by Progent include: thorough network security assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Sherman Oaks Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your corporation, or providing temporary online personnel to work with your existing Call Center resources during unusually busy scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of veteran network professionals provides your workers in Sherman Oaks California quick assistance from a dependable network service resource with extensive experience providing phone support and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a significant driver of business performance, and Progent's intent is to resolve and not simply track IT issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Sherman Oaks California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so that your network support is proactive and automated. By detecting possible issues before they result in downtime, remote monitoring can ward off disruptive and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Sherman Oaks California, Progent's online computer support engineers are ready to provide effective and economical IT help the moment your company requires it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Sherman Oaks organization deals with a local independent consultant or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to fix unexpected system crises or especially complex integration problems.
Details of Progent's Online Computer Support for Sherman Oaks California
Progent's phone help, remote repair, system security consulting, and system administration services give companies in Sherman Oaks California unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Sherman Oaks California and is also ideal for customers in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and asks for no ongoing subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Project Management and Application Development
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that address the special needs of your business.
- Advanced Online Access Software
Protected remote access permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand an expensive onsite visit. Effective online connectivity tools and expert engineers together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.