Immediate Online Troubleshooting for Sherman Oaks Networks
Immediate Remote Help for Sherman Oaks SystemsFor organizations in Sherman Oaks or anywhere in California, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent value because they have the real-world background and have access to the advanced technology needed to resolve the majority of network issues rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you owe just for the services that you receive. Unlike many online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where fast repairs somehow turn into substantial invoices. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's powerful service database system maintains thorough documentation for the service that Progent's customers have received. Progent's team engineers have access to the history of services provided to each client by every Progent engineer. This history of anomalies and fixes is structured as a readily searchable internal database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up other vast technical databases and permit priority response from vendors' internal support staff so Progent's online service experts can find the best solutions promptly.

Online services offered by Progent to customers in Sherman Oaks and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of veteran network experts gives your computer users in Sherman Oaks or anywhere in the state of California immediate assistance from an efficient support group with extensive background providing phone consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business success, and Progent's target is to resolve rather than simply report technical problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Sherman Oaks, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they cause downtime, automated monitoring can head off disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on multiple OS platforms.
How Your Sherman Oaks Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Sherman Oaks or throughout the state of California, Progent's online computer support engineers are ready to deliver expert and cost-effective system help the moment your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Sherman Oaks company relies on a regular freelance support technician or employs an in-house IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Sherman Oaks
Progent's remote technical help services enable your Sherman Oaks company to experience the advantages of on-call, world-class network support without the cost of managing a full-time IT organization. Your network will derive added strategic value by being more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Sherman Oaks and throughout California, local computer support resources, whether consisting of outside consultants or an in-house IT staff, can take care of typical network issues. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online service experts offer an easy, fast, and budget-friendly solution to supplement your regular help and to convey useful knowledge to increase your ability to handle future issues locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. While freelance consultants carry smaller overhead than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without help during an emergency. As your business expands, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can offer the solid foundation to handle critical business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of product alternatives capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.