Fast Remote Troubleshooting for Sherman Oaks California Computer Networks
For companies in Sherman Oaks California, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's online support experts provide excellent value because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick fixes manage to end up as large tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent's Technical Response Center can communicate with your network remotely without violating system security.
Progent's powerful service reporting system stores extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help rendered to each Progent client by every consultant. This archive of issues and resolutions is stored as a readily exploitable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.
Online support services provided by Progent to clients in Sherman Oaks California include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support such as Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn issues surrounding network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of advanced remote support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
City |
Address |
Phone |
Link |
Beverly Hills |
468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 |
Beverly Hills Network Support Services |
Chatsworth |
9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 |
Chatsworth Network Support Services |
Long Beach |
3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 |
Long Beach Network Support Services |
Los Angeles |
355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 |
Los Angeles Network Support Services |
Manhattan Beach |
1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 |
Manhattan Beach Network Support Services |
Pasadena |
1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 |
Pasadena Network Support Services |
Santa Monica |
2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 |
Santa Monica Network Support Services |
Sherman Oaks |
15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 |
Sherman Oaks Network Support Services |
Valencia |
27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 |
Valencia Network Support Services |
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of networking devices. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can help you to identify and isolate breached devices and guard clean assets from being penetrated. If your Sherman Oaks system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can help your Sherman Oaks organization to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of cybersecurity experts have the broad selection of skills necessary to rebuild all critical components of a compromised network rapidly and with minimal loss of data. To learn more, visit Progent's ransomware removal and operational restoration services.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security services offered by Progent include: in depth data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT staff and your assigned Progent technical consultant so emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
Progent's Shared Help Desk Service provides a smooth supplement to your internal IT support resources. User interaction with the Service Desk, provision of technical assistance, problem escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your core support resources, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your part of technical support activity as needed. Progent takes care of startup deployment and provisioning of the professional services automation software as well as workflow documentation, validation and education.
For details about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
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Help Desk Call Center Services
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology consultants offers your workers in Sherman Oaks California quick contact with an efficient network service group with extensive background delivering phone consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid enabler of business efficiency, and Progent's aim is to solve and not simply report IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Sherman Oaks California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to suit your environment so your network maintenance is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate multiple OS platforms.
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Sherman Oaks California, Progent's phone-based computer support specialists can deliver professional and affordable system support the instant your business needs it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-site support visits.
Even if your Sherman Oaks business deals with a local independent consultant or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected network crises or especially tough integration projects.
Details of Progent's Online Computer Support for Sherman Oaks California
Progent's online support, Internet-based repair, network security consulting, and network management services offer offices in Sherman Oaks California the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Sherman Oaks California and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone support and asks for no ongoing retainer for support services provided during regular working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include technology integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the specific needs of your business.
- Advanced Remote Access Tools
Secure remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive onsite service call. Sophisticated online connectivity tools and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for High System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.