Fast Remote Troubleshooting for Sherman Oaks California Computer Networks
Fast Phone Technical Support for Sherman Oaks NetworksFor companies in Sherman Oaks California, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.

Progent's online support experts provide excellent value because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where quick fixes manage to end up as large tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent's Technical Response Center can communicate with your network remotely without violating system security.

Progent's powerful service reporting system stores extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help rendered to each Progent client by every consultant. This archive of issues and resolutions is stored as a readily exploitable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.

Online support services provided by Progent to clients in Sherman Oaks California include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT staff and your assigned Progent technical consultant so emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your internal IT support resources. User interaction with the Service Desk, provision of technical assistance, problem escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your core support resources, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your part of technical support activity as needed. Progent takes care of startup deployment and provisioning of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants offers your workers in Sherman Oaks California quick contact with an efficient network service group with extensive background delivering phone consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid enabler of business efficiency, and Progent's aim is to solve and not simply report IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Sherman Oaks California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to suit your environment so your network maintenance is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate multiple OS platforms.
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Sherman Oaks California, Progent's phone-based computer support specialists can deliver professional and affordable system support the instant your business needs it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Sherman Oaks business deals with a local independent consultant or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected network crises or especially tough integration projects.

Details of Progent's Online Computer Support for Sherman Oaks California
Progent's online support, Internet-based repair, network security consulting, and network management services offer offices in Sherman Oaks California the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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