Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Immediate Remote Help for Sherman Oaks Computer Systems
For organizations in Sherman Oaks or anywhere in California, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support lowers direct expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to link to your computer system without compromising system security.
Progent's advanced service reporting system keeps detailed documentation describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services provided to every client by any Progent consultant. This archive of trouble tickets and solutions is structured as an easily searchable internal database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions quickly.
Remote technical support services provided by Progent to customers in Sherman Oaks and throughout the state of California include:
Certified Windows Support
Progent's Microsoft-qualified remote service engineers can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server development,
Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of advanced on-line support technology to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to clean up quickly after a serious breach. Security support services available from Progent cover thorough data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad array of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Sherman Oaks Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the budget to create an internal Call Center but who need fast communication with an effective Help Desk with professional phone support plus the technical depth to escalate complex tasks to high-level engineers.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or improving your current one, identifying or modifying Help Desk software products to handle the particular requirements of your corporation, or adding occasional online staff to supplement your internal Help Desk group to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced network consultants offers your clients in Sherman Oaks or anywhere in the state of California fast access to an effective technical support group with years of experience delivering telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's policy is to solve rather than merely document IT problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Sherman Oaks, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your IT support is proactive and automated. By anticipating potential problems before they evolve into downtime, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of OS platforms.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Sherman Oaks or throughout the state of California, Progent's online computer support engineers are ready to provide effective and economical system help the moment your organization needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Sherman Oaks office relies on a local independent consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Sherman Oaks
Progent's online support services enable your Sherman Oaks business to experience the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your local support resources
With most organizations in Sherman Oaks and throughout California, nearby network support resources, whether made up of outside consultants or an in-house IT staff, can solve typical technical issues. On the other hand, major troubles sometimes strike when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service experts offer an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful information to increase your ability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than big service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your company to go without help during an IT crisis. As your company expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to insure your network remains up and running.
- Create a Solid Basis for Seamless Growth
Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly built environments need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure able to provide the solid foundation to handle vital business demands and simplify future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller organizations require guidance and technical training to negotiate an increasingly complicated array of product options capable of promoting business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to every customer. The discipline of detailing and organizing support records allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.