Fast and Affordable Online Troubleshooting for Sherman Oaks IT Networks
Urgent Remote Support for Sherman Oaks SystemsFor companies in Sherman Oaks or anywhere in the state of California, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers direct costs because solutions use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast fixes somehow turn into major invoices. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's computer system without compromising network security.

Progent's advanced customer support database application keeps thorough documentation for all support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of assistance delivered to each client by every engineer. This database of issues and solutions is stored as a conveniently retrievable internal database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Remote support offered by Progent to businesses in Sherman Oaks and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center software to address the special requirements of your business, or adding temporary phone support personnel to work with your existing Help Desk resources during unusually busy events such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology experts offers your workers in Sherman Oaks or anywhere in the state of California immediate communication with a reliable support resource with years of experience delivering telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's intent is to fix rather than merely record network problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Sherman Oaks, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into network outages, remote monitoring can head off stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a mix of operating systems.
How Your Sherman Oaks Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Sherman Oaks or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT support the moment your business requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Sherman Oaks organization works with a regular freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft certified consultants can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to fix unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Sherman Oaks
Progent's online support services enable your Sherman Oaks business to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Sherman Oaks or anywhere in California, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, IT crises may occur when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service specialists offer an easy, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your ability to resolve future problems in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller companies commonly rely on independent freelance consultants. While independent service people have less internal costs than larger service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your business to wait for help during an emergency. As your network grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often begin with an information system created on a modest budget. Without a proper framework, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These badly built environments require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture that can offer the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complex array of product options capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to sell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.