Fast Remote Support for Sherman Oaks California Computer Systems
For organizations in Sherman Oaks California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls use up fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies which promote the maximum degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to link to your company's system without compromising corporate security.
Progent's advanced service database system stores comprehensive records for all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance delivered to every Progent client by every consultant. This archive of issues and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.
Remote technical services offered by Progent to clients in Sherman Oaks California include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle even the most stubborn challenges associated with network infrastructure design, integration, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via sophisticated remote support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity appliances by offering consulting services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent cover comprehensive information security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; securing your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that include Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts offers your customers in Sherman Oaks California instant assistance from an effective support resource with years of background offering telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a key contributor to business success, and Progent's aim is to fix instead of just record network issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Sherman Oaks California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Sherman Oaks California, Progent's phone-based computer support specialists can provide professional and affordable system help the instant your organization needs it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Sherman Oaks business works with a local independent consultant or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Organizations in Sherman Oaks California
Progent's remote technical help services enable your Sherman Oaks company to have the advantages of timely, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your local IT resources
With most offices in Sherman Oaks California, nearby computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can solve typical technical problems. However, serious problems might spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's online service professionals offer a convenient, quick, and economical solution to augment your regular help and to transfer useful knowledge to increase your ability to resolve future problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller businesses commonly rely on individual freelance consultants. While freelance consultants carry smaller internal costs than big service firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your network grows, system downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network remains available.
- Build a Scalable Basis for Seamless Expansion
Businesses typically start with an IT system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the business. Such badly built environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the solid foundation to handle vital business demands and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business success and enhancing productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a situation where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.