Immediate Online Troubleshooting for Sherman Oaks Networks
For businesses in Sherman Oaks or anywhere in the state of California, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs somehow turn into major bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes that promote the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your computer system remotely without compromising network security.
Progent's proven technical support database system includes extensive histories describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of assistance provided to each Progent customer by any Progent engineer. This database of anomalies and resolutions is stored as a readily accessible internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with the best solutions in the least time.
Remote technical support services offered by Progent to companies in Sherman Oaks and throughout the state of California include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to help you company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most difficult challenges encountered in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their deep expertise allows them to solve problems quickly. In common cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated on-line support tools in order to perform fast, safe, and affordable diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity appliances by delivering services that include:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly after a serious penetration. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Sherman Oaks Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the budget to support an internal Call Center but who need fast response from a reliable Help Desk with professional telephone support plus the technical depth to escalate complex tasks to high-level consultants.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk or revamping your existing organization, identifying or modifying Help Desk application software to handle the unique requirements of your business, or adding temporary phone support staff to reinforce your internal Help Desk group during unusually busy events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts provides your clients in Sherman Oaks or anywhere in the state of California fast assistance from an efficient support resource with years of experience offering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center perception as a major driver of business efficiency, and Progent's intent is to resolve rather than merely annotate technical issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Sherman Oaks, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive and automated. By spotting looming problems before they grow into full-scale emergencies, system monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a mix of platforms.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Sherman Oaks or throughout the state of California, Progent's online network support specialists are ready to deliver effective and affordable system help whenever your company requires it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Sherman Oaks office deals with a regular independent consultant or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to handle sudden network crises or particularly complicated integration projects.
Details of Progent's Remote Network Services for Sherman Oaks
Progent's online support, remote troubleshooting, system security expertise, and system administration services offer offices in Sherman Oaks or throughout the state of California the greatest leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Sherman Oaks and is also ideal for customers in more remote regions of California that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online support and imposes no monthly subscription fee for services provided during normal business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Application Design
Apple Macintosh Consulting
Amazon MWS Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the specific needs of your company.
- Advanced Online Access Software
Secure remote access allows Progent's service professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise require a costly personal service call. State-of-the-art online connectivity tools and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 R2 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each staff member to each customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.