In addition to providing fast contact with high-level IT professionals and subject matter experts to assist Nashville, Tennessee companies to resolve discrete IT problems or strategic projects, Progent offers short-term staffing to deal with more generalized services like desktop support, network management, and Help Desk response. Temporary staffing can help businesses to deal with anticipated or surprise surges in demand for IT personnel, which may result from scenarios like company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover gaps left by the absence of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to react to increases in demand for network personnel without being saddled with the expense and hassle associated with identifying and hiring reliable technical help and without the risk of increasing your permanent head count.
Key features of Progent's temporary staffing services include:
Progent's Shared Help Desk Service
- Fast availability of proven IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your in-house network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Close relationship with a top-level, full-spectrum resource for IT support
Progent's shared Help Desk service is a specialized flexible staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk service is a joint service alternative powered by the industry's leading group PSA tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network expertise for businesses across the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Nashville, Tennessee Companies
Progent's veteran roster of certified consultants and technical experts offers Nashville, Tennessee companies a broad range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Nashville, Tennessee Organizations
To learn more about Progent's temporary supplemental staffing services for Nashville, Tennessee organizations, call 800-993-9400 or visit Contact Progent.