Besides offering rapid access to guidance from top-tier IT professionals and subject matter experts to help Las Vegas, Nevada organizations to resolve discrete IT issues or longer-term initiatives, Progent offers temporary supplemental staffing to deliver more broadly defined assistance like desktop help, IT administration, and Call Center services. Temporary staffing can help organizations to respond to planned or unexpected peaks in demand for network personnel, which may result from situations such as company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary staffing can also fill gaps left by the absence of in-house IT personnel because of vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to increases in requirements for IT personnel without dealing with the costs and hassle that come with vetting and recruiting appropriate IT help and without the burden of adding to your in-house staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to reliable IT professionals
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Call Center program is a proven on-going staff expansion alternative that allows IT groups to divide the work of Call Center support seamlessly between their in-house IT staff and Progent's extensive pool of IT support experts. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative support solution based on by the industry's leading group professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network expertise for organizations across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Las Vegas, Nevada Businesses
Progent's nationwide team of certified consultants and technical experts can provide Las Vegas, Nevada businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term IT Staffing for Las Vegas, Nevada Businesses
To find out more about Progent's short-term staffing services for Las Vegas, Nevada organizations, call 800-993-9400 or visit Contact Progent.