Besides offering fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist Midtown Manhattan, New York companies with specific technical issues or longer-term projects, Progent can provide temporary staffing to deal with more broadly defined assistance such as PC help, IT management, and Help Desk call center services. Temporary staffing makes it possible for businesses to respond to expected or unexpected peaks in the need for network personnel, which may be caused by scenarios like company mergers, data center relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also cover gaps resulting from the loss of in-house IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services give businesses the ability to react to increases in requirements for IT services without dealing with the costs and hassle that come with identifying and hiring reliable IT help and without the burden of adding to your full-time head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast availability of seasoned IT pros
- Simple initiation, termination, and re-engagement of services
- Transparent extension of your in-house IT staff
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close relationship with a world-class, full-service source for IT expertise
Progent's shared Help Desk service is a specialized on-going staff expansion alternative that allows IT groups to share the work of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your full-time Call Center, Progent's co-managed Call Center program is a collaborative support alternative based on by the industry's leading group professional services platform for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT expertise for businesses throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Midtown Manhattan, New York Organizations
Progent's veteran team of certified consultants and technical experts can deliver Midtown Manhattan, New York companies a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Midtown Manhattan, New York Companies
To learn more details about Progent's temporary staffing services for Midtown Manhattan, New York organizations, call 800-993-9400 or visit Contact Progent.