Besides providing fast access to top-tier IT professionals and subject matter experts (SBEs) to help Midtown Manhattan, New York organizations with specific IT problems or longer-term initiatives, Progent can provide temporary supplemental staffing to deal with more generalized services such as desktop support, IT management, and Call Center services. Short-term staffing makes it possible for organizations to deal with anticipated or surprise surges in demand for IT services, which may be caused by situations like company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also fill voids resulting from the loss of in-house IT personnel due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to react to increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting appropriate IT help and without the burden of adding to your permanent head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast access to seasoned IT professionals
- Easy initiation, cessation, and resumption of services
- Seamless augmentation of your in-house network support team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Close relationship with a top-level, full-service source for network expertise
Progent's co-managed Call Center program is a specialized on-going staff augmentation alternative that allows IT organizations to share the work of Call Center support transparently between their internal network staff and Progent's extensive pool of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk service is a collaborative support solution based on by the leading shared professional services platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT services for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Midtown Manhattan, New York Companies
Progent's veteran roster of certified consultants offers Midtown Manhattan, New York companies a broad array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Midtown Manhattan, New York Companies
To learn more details about Progent's temporary staffing services for Midtown Manhattan, New York businesses, call 800-993-9400 or visit Contact Progent.