Besides offering rapid access to guidance from high-level IT professionals and subject matter experts to assist Petaluma, California companies to resolve specific IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more generalized services such as PC support, network administration, and Help Desk call center services. On-demand staffing can help organizations to respond to expected or surprise increases in demand for network personnel, which may result from scenarios such as company mergers, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary staffing can also cover gaps left by the loss of in-house IT personnel because of vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's temporary staffing services offer businesses the ability to respond to surges in demand for network personnel without dealing with the costs and hassle that come with reviewing and recruiting reliable IT personnel and without the burden of increasing your permanent head count.
Key features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Fast access to proven IT professionals
- Simple initiation, cessation, and resumption of services
- Seamless extension of your full-time IT team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong relationship with a top-level, full-service source for network support
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT groups to share the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's extensive pool of technical support experts. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk service is a joint service alternative based on by the industry's leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Petaluma, California Companies
Progent's veteran team of certified consultants and technical experts can deliver Petaluma, California businesses a broad array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Petaluma, California Organizations
To learn more about Progent's temporary staff augmentation services for Petaluma, California companies, call 800-993-9400 or visit Contact Progent.