Besides providing rapid contact with top-tier network professionals and subject matter experts to help Schaumburg, Illinois organizations to resolve specific technical issues or strategic projects, Progent offers temporary supplemental staffing to deal with more broadly defined assistance such as PC help, network administration, and Call Center response. Temporary staffing makes it possible for businesses to deal with planned or surprise surges in the need for network services, which may be caused by scenarios like company mergers, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill gaps left by the loss of full-time staff members because of scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer organizations the flexibility to react to increases in demand for IT personnel without dealing with the costs and hassle that come with identifying and hiring appropriate technical help and without the burden of adding to your full-time head count.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your full-time IT staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong working relationship with a top-level, full-service resource for network expertise
Progent's shared Help Desk program is a proven on-going staff augmentation option that allows IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the industry's leading shared PSA tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network services for organizations of all sizes throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Schaumburg, Illinois Organizations
Progent's veteran team of certified consultants and technical experts can provide Schaumburg, Illinois organizations a broad array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Schaumburg, Illinois Organizations
To learn more about Progent's temporary staff augmentation services for Schaumburg, Illinois companies, call 800-993-9400 or visit Contact Progent.