Besides offering rapid contact with top-tier IT professionals and subject matter experts (SBEs) to help Scottsdale, Arizona companies with specific technical issues or longer-term initiatives, Progent offers temporary staff augmentation to deal with more generalized services like PC help, network administration, and Help Desk call center services. Short-term staffing makes it possible for businesses to deal with anticipated or unplanned increases in the need for network services, which may be caused by scenarios such as company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill voids left by the loss of in-house staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the ability to react to surges in demand for network personnel without being saddled with the costs and delays associated with reviewing and recruiting appropriate IT personnel and without the burden of increasing your in-house head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of reliable IT pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close working relationship with a world-class, full-service source for IT support
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of technical support experts. Working as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative service solution based on by the industry's leading shared professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Scottsdale, Arizona Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Scottsdale, Arizona businesses a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Scottsdale, Arizona Businesses
To find out more details about Progent's temporary staffing services for Scottsdale, Arizona organizations, call 800-993-9400 or visit Contact Progent.