In addition to offering fast access to top-tier IT professionals and subject matter experts to assist Boston, Massachusetts organizations to resolve specific IT problems or strategic projects, Progent can provide temporary supplemental staffing to deliver more broadly defined services like PC help, IT administration, and Call Center response. Temporary staffing can help organizations to respond to planned or unexpected increases in demand for network personnel, which may be caused by scenarios like company mergers, data center relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary supplemental staffing can also fill voids caused by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, etc.
Benefits of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services offer businesses the versatility to react to surges in requirements for network services without dealing with the expense and delays that come with identifying and recruiting appropriate IT personnel and without the burden of adding to your in-house staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to reliable IT pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your full-time IT staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Close working relationship with a world-class, full-service resource for IT support
Progent's shared Help Desk program is a proven flexible staff augmentation alternative that enables IT groups to share the work of Call Center support transparently between their internal network staff and Progent's extensive pool of IT support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Call Center service is a collaborative service solution based on by the leading group PSA platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite network services for businesses across the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's seasoned roster of certified engineers can deliver Boston, Massachusetts businesses a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary IT Staffing for Boston, Massachusetts Companies
To learn more about Progent's short-term supplemental staffing services for Boston, Massachusetts companies, call 800-993-9400 or visit Contact Progent.