In addition to offering rapid access to guidance from top-tier IT consultants and subject matter experts to assist Boston, Massachusetts businesses to resolve discrete IT problems or strategic projects, Progent can provide temporary staffing to deal with more broadly defined assistance like desktop help, network administration, and Help Desk response. Temporary staffing can help businesses to deal with anticipated or surprise peaks in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term IT staff augmentation can also fill voids resulting from the loss of in-house staff members due to scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary staffing services offer businesses the ability to react to increases in demand for network personnel without being saddled with the costs and hassle that come with identifying and hiring professional IT personnel and without the risk of adding to your permanent staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Center Service
- Fast availability of reliable IT pros
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-service source for IT support
Progent's co-managed Help Desk Call Center service is a specialized flexible staff augmentation option that enables IT organizations to divide the work of Help Desk support seamlessly between their in-house IT personnel and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk program is a collaborative support solution powered by the industry's leading group professional services tool for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Boston, Massachusetts Companies
Progent's veteran roster of certified engineers can deliver Boston, Massachusetts organizations a broad range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staffing Services for Boston, Massachusetts Organizations
To learn more details about Progent's short-term staff augmentation services for Boston, Massachusetts companies, call 800-993-9400 or visit Contact Progent.