Besides offering rapid access to guidance from high-level IT professionals and subject matter experts (SBEs) to help Columbus, Ohio businesses to resolve discrete IT issues or strategic initiatives, Progent offers temporary staffing to deliver more generalized assistance such as PC help, IT management, and Call Center services. On-demand staffing can help organizations to respond to anticipated or unplanned peaks in the need for IT services, which may result from scenarios like company mergers, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary staffing can also cover voids resulting from the absence of full-time IT personnel because of vacations, health issues, termination, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer businesses the flexibility to react to surges in requirements for network services without being saddled with the costs and delays associated with reviewing and hiring reliable technical personnel and without the burden of adding to your permanent head count.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Center Service
- Rapid availability of seasoned IT pros
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close relationship with a top-level, full-service resource for IT support
Progent's co-managed Call Center program is a specialized flexible staff expansion option that enables IT groups to divide the responsibilities of Help Desk support seamlessly between their internal network staff and Progent's nationwide pool of IT support experts. Working as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative support solution based on by the industry's leading shared professional services (PSA) platform for managing, service requests, ticketing, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite IT services for organizations throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Columbus, Ohio Companies
Progent's seasoned team of certified consultants and technical experts offers Columbus, Ohio businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staffing Services for Columbus, Ohio Companies
To find out more details about Progent's short-term staff augmentation services for Columbus, Ohio businesses, call 800-993-9400 or visit Contact Progent.