In addition to offering rapid access to guidance from high-level IT professionals and subject matter experts (SBEs) to help Columbus, Ohio businesses to resolve specific IT problems or longer-term projects, Progent offers temporary staff augmentation to deliver more generalized assistance like desktop support, network administration, and Call Center response. Short-term staffing can help businesses to respond to expected or unplanned surges in demand for network personnel, which may result from scenarios such as company mergers, data center relocation, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also cover gaps caused by the absence of full-time staff members due to scheduled vacations, illness, termination, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staffing services offer businesses the flexibility to react to surges in requirements for IT services without being saddled with the costs and delays that come with reviewing and hiring reliable IT personnel and without the burden of adding to your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Center Program
- Fast access to proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation option that allows IT groups to share the work of Help Desk support transparently between their in-house IT staff and Progent's extensive team of technical support experts. Working as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative powered by the industry's leading shared PSA platform for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT services for businesses throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Columbus, Ohio Companies
Progent's seasoned team of certified engineers can provide Columbus, Ohio companies a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staffing Services for Columbus, Ohio Businesses
To find out more about Progent's temporary staffing services for Columbus, Ohio organizations, call 800-993-9400 or visit Contact Progent.