In addition to providing rapid access to high-level network consultants and subject matter experts (SBEs) to help Newark, New Jersey companies to resolve discrete technical issues or strategic initiatives, Progent can provide temporary staffing to deliver more generalized assistance like desktop support, network administration, and Help Desk call center services. Temporary staffing makes it possible for businesses to respond to planned or surprise peaks in the need for network services, which may be caused by situations such as mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover gaps left by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary staffing services give businesses the flexibility to react to increases in requirements for IT services without being saddled with the expense and delays that come with identifying and hiring appropriate technical help and without the burden of increasing your permanent staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to seasoned IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your full-time network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong working relationship with a top-level, full-spectrum source for network expertise
Progent's co-managed Call Center program is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time IT personnel and Progent's extensive pool of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a joint service solution based on by the leading group professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network expertise for organizations of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Newark, New Jersey Businesses
Progent's seasoned roster of certified engineers can deliver Newark, New Jersey businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary IT Staffing for Newark, New Jersey Companies
To find out more about Progent's temporary supplemental staffing services for Newark, New Jersey companies, call 800-993-9400 or visit Contact Progent.