In addition to offering fast access to high-level network consultants and subject matter experts to assist Newark, New Jersey organizations with discrete technical issues or longer-term projects, Progent offers temporary staff augmentation to deliver more generalized services such as PC support, IT management, and Help Desk call center response. Short-term staffing makes it possible for businesses to deal with planned or surprise surges in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover gaps resulting from the loss of full-time staff members due to vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term staffing services offer businesses the flexibility to react to increases in demand for IT services without dealing with the expense and delays that come with reviewing and hiring reliable technical help and without the risk of adding to your permanent head count.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Center Program
- Fast availability of reliable IT pros
- Easy engagement, termination, and resumption of services
- Seamless augmentation of your in-house network support team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close relationship with a world-class, full-service source for IT expertise
Progent's shared Help Desk service is a proven on-going staff augmentation option that allows IT groups to share the responsibilities of Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative service alternative based on by the leading group professional services platform for streamlining, service calls, ticketing, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises IT expertise for businesses of all sizes throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Newark, New Jersey Businesses
Progent's veteran team of certified engineers can deliver Newark, New Jersey companies a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Newark, New Jersey Companies
To learn more about Progent's short-term supplemental staffing services for Newark, New Jersey organizations, call 800-993-9400 or visit Contact Progent.