In addition to providing rapid contact with top-tier IT consultants and subject matter experts to assist Parsippany, New Jersey companies with specific IT issues or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined services like PC help, IT administration, and Help Desk call center services. Temporary staffing makes it possible for businesses to deal with planned or unplanned increases in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill voids resulting from the loss of full-time IT personnel due to vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services give businesses the ability to react to increases in requirements for network services without being saddled with the expense and delays that come with reviewing and hiring reliable IT personnel and without the risk of adding to your in-house head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid availability of seasoned network professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time network support staff
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Close working relationship with a world-class, full-spectrum resource for IT support
Progent's shared Help Desk program is a specialized on-going staff augmentation option that allows IT organizations to share the responsibilities of Call Center support transparently between their full-time network staff and Progent's nationwide team of technical support experts. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint service alternative based on by the leading group professional services platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network services for organizations of all sizes throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Parsippany, New Jersey Organizations
Progent's veteran roster of certified engineers offers Parsippany, New Jersey businesses a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Parsippany, New Jersey Businesses
To find out more details about Progent's temporary staffing services for Parsippany, New Jersey businesses, call 800-993-9400 or visit Contact Progent.