Besides offering rapid access to guidance from high-level IT consultants and subject matter experts to help Parsippany, New Jersey organizations with specific IT issues or strategic projects, Progent offers short-term staff augmentation to deliver more broadly defined assistance like PC support, network management, and Call Center response. Temporary staffing makes it possible for organizations to respond to anticipated or unexpected increases in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, site relocation, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill gaps left by the loss of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services give businesses the ability to react to increases in requirements for IT personnel without being saddled with the costs and hassle that come with reviewing and hiring appropriate IT personnel and without the burden of increasing your full-time head count.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast availability of reliable network pros
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close working relationship with a top-level, full-service source for network expertise
Progent's shared Help Desk service is a specialized on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk support seamlessly between their internal network staff and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk service is a joint support solution based on by the leading group professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for organizations throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Parsippany, New Jersey Businesses
Progent's veteran team of certified consultants and technical experts offers Parsippany, New Jersey companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Parsippany, New Jersey Businesses
To find out more details about Progent's temporary staffing services for Parsippany, New Jersey businesses, call 800-993-9400 or visit Contact Progent.