In addition to providing rapid contact with high-level network professionals and subject matter experts (SBEs) to assist Stamford, Connecticut organizations to resolve discrete IT problems or longer-term initiatives, Progent offers short-term staff augmentation to deal with more generalized services such as desktop help, network management, and Call Center response. On-demand staffing can help businesses to deal with anticipated or surprise peaks in demand for IT services, which may be caused by scenarios such as mergers and acquisitions, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also fill voids resulting from the absence of full-time staff members because of vacations, illness, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services offer businesses the ability to respond to surges in demand for network services without being saddled with the costs and hassle that come with identifying and hiring appropriate technical personnel and without the burden of adding to your in-house staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Center Service
- Fast access to proven network professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your in-house network support team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Call Center program is a specialized flexible staff augmentation alternative that enables IT organizations to divide the work of Call Center support transparently between their in-house network personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint support alternative based on by the industry's leading shared PSA platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Stamford, Connecticut Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Stamford, Connecticut organizations a wide array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Stamford, Connecticut Businesses
To learn more details about Progent's short-term staffing services for Stamford, Connecticut businesses, call 800-993-9400 or visit Contact Progent.