Besides providing rapid contact with top-tier network professionals and subject matter experts to help Santa Monica, California organizations with specific technical issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more generalized services like PC support, IT administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to planned or unexpected peaks in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover gaps resulting from the loss of full-time IT personnel due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer businesses the flexibility to react to increases in demand for network services without dealing with the expense and delays associated with reviewing and recruiting appropriate IT help and without the burden of increasing your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of proven network pros
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your full-time IT staff
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Strong relationship with a top-level, full-service source for IT support
Progent's shared Help Desk service is a specialized flexible staff augmentation option that allows IT groups to share the responsibilities of Call Center support transparently between their full-time IT personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint service alternative based on by the leading shared professional services (PSA) tool for streamlining, service calls, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT services for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Santa Monica, California Businesses
Progent's nationwide roster of certified consultants and technical experts offers Santa Monica, California companies a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Santa Monica, California Companies
To learn more about Progent's short-term supplemental staffing services for Santa Monica, California companies, call 800-993-9400 or visit Contact Progent.