Besides offering rapid access to guidance from top-tier network consultants and subject matter experts to help Cincinnati, Ohio companies with discrete technical issues or strategic projects, Progent can provide short-term staffing to deal with more broadly defined services such as desktop help, network management, and Help Desk call center services. Short-term staffing can help organizations to deal with planned or unexpected peaks in demand for IT personnel, which may result from situations like company mergers, site moves, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill gaps caused by the absence of full-time staff members due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer organizations the versatility to respond to increases in requirements for IT services without being saddled with the expense and delays associated with identifying and hiring professional technical personnel and without the risk of increasing your full-time head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of reliable network professionals
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your full-time network support staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close working relationship with a world-class, full-spectrum source for network expertise
Progent's shared Call Center service is a proven flexible staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support seamlessly between their in-house IT staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative service solution powered by the industry's leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for organizations of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Cincinnati, Ohio Organizations
Progent's nationwide team of certified engineers can deliver Cincinnati, Ohio businesses a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Cincinnati, Ohio Companies
To learn more about Progent's temporary supplemental staffing services for Cincinnati, Ohio organizations, call 800-993-9400 or visit Contact Progent.