In addition to offering fast contact with top-tier network professionals and subject matter experts to assist Cincinnati, Ohio businesses with discrete technical problems or longer-term projects, Progent can provide short-term supplemental staffing to deal with more broadly defined assistance such as PC support, IT management, and Help Desk services. Short-term staffing makes it possible for businesses to respond to planned or surprise peaks in the need for network personnel, which may result from situations like company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also fill gaps caused by the loss of in-house staff members because of vacations, illness, resignation, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the versatility to respond to increases in demand for network services without dealing with the expense and hassle that come with vetting and recruiting appropriate IT personnel and without the risk of adding to your permanent head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Rapid access to seasoned network pros
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Strong working relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion alternative that enables IT groups to divide the work of Help Desk support seamlessly between their in-house network staff and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk service is a joint support solution based on by the leading group professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for businesses throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Cincinnati, Ohio Businesses
Progent's seasoned team of certified engineers can provide Cincinnati, Ohio businesses a broad range of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary IT Staffing for Cincinnati, Ohio Companies
To find out more about Progent's temporary supplemental staffing services for Cincinnati, Ohio businesses, call 800-993-9400 or visit Contact Progent.