Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry mobile smartphones were at one time among the most popular products for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other critical business information. Progent offers Shreveport, Louisiana businesses the expertise of BlackBerry-qualified consultants who can assist companies to manage existing BlackBerry environments or migrate smoothly to a more popular smartphone platform.

As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for organizations of all sizes, successful integration and maintenance of BlackBerry solutions has become more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small organizations frequently turn to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, coupled with Progent's efficient online support capabilities, gives small companies an economical solution for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your business, customize wireless applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server
RIM's high-end platform for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive messages that are encrypted during transit to provide optimum data protection. BES Server also simplifies a wide variety of crucial administrative jobs ranging from BlackBerry deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can help you utilize BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BlackBerry Enterprise Server to implement key procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and analyze the health of your system

Expert BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to provide expert assistance to businesses in the Shreveport region or throughout the state of Louisiana. Progent's seasoned remote consulting experts have helped IT organizations solve computer problems and reduce IT service expenses in each state in the United States and built a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide array of issues associated with BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified service professionals can also assist you to troubleshoot a broad array of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small company IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support costs low and, by solving issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration model and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, processors and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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