Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile smartphones were once one of the most successful solutions for achieving mobile access to email, scheduling, web-based programs, and other vital business information. Progent offers Shreveport, Louisiana businesses the expertise of BlackBerry-certified consultants who can help organizations to manage existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for organizations of all sizes, effective integration and maintenance of BlackBerry solutions has become increasingly challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small organizations often resort to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the requirement for an internal BlackBerry technology expert and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can track and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored rapidly and safely.

Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, providing a centralized solution for controlling key tasks like smartphone deployment, updates, and deactivation and also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server includes a wealth of security capabilities starting with advanced data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting degrees of security to meet the specific needs of your company's environment. Progent's BlackBerry authorized engineers can help you to select powerful security features and enable them remotely. Examples of these wirelessly configurable security settings include:

  • Disable a device
  • Wipe data from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting how to keep mobile users from installing or executing unsafe or unauthorized code. Progent can assist you to select blocking processes such as:

  • List exactly what programs are allowed on the device
  • Block external applications from allocating persistent storage on the BlackBerry smartphone
  • Select which resources external applications can use on the BlackBerry device
  • Limit the kinds of access third-party programs running on the BlackBerry smartphone can establish
  • Block all external software from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can also assist your business to resolve a broad range of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connections, IM, PC software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote support for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs low and, by resolving issues promptly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and assist your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs analysis, system architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which management model and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions about options for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about consulting assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.