Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile smartphones were once one of the most popular products for maintaining mobile connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Shreveport, Louisiana businesses the expertise of BlackBerry-certified consultants who can assist organizations to manage existing BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for organizations of any size, effective deployment and support of BlackBerry solutions has grown more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses often resort to outside support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery model, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize wireless software, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and safely.

Integration Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a single solution for handling key tasks like smartphone installation, updates, and deactivation and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server Configuration Assistance

BES Server provides a variety of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple DES. BES Server also allows great flexibility in adjusting levels of security to match the special requirements of your environment. Progent's BlackBerry certified consultants can help your company to choose powerful security functions and activate them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry device
  • Wipe information from a missing BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also provides flexibility in determining how to keep mobile users from installing or running unsecure or unauthorized applications. Progent can assist you to select protective processes like:

  • Specify precisely which applications are permitted on the device
  • Block third-party programs from allocating persistent memory on the BlackBerry smartphone
  • Determine what resources external software can use on the BlackBerry device
  • Limit the kinds of connections external programs running on the smartphone can initialize
  • Block all external applications from being loaded or executed on the smartphone

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements analysis, solution architecture, roll-out planning and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to create a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software versions, processors and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.