Consulting and Technical Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful products for achieving anytime-anywhere connectivity to email, scheduling, web-based programs, and other critical business information. Progent offers Shreveport, Louisiana companies support from BlackBerry-premier consultants who can help businesses to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for companies regardless of size, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses frequently resort to outside support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an affordable solution for incorporating BlackBerry technology productively into their information system.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and control BlackBerry devices throughout your business, define security policies that are right for your business, customize wireless software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Onsite IT Consulting
Progent locations in Louisiana State

City Address Phone Link
Baton Rouge Executive Offices of Baton Rouge, 804 Main Street
Baton Rouge, LA 70802
(225) 532-4100 Baton Rouge Network Support Services
New Orleans 1340 Poydras Street, Suite 1770
New Orleans, LA 70112
(504) 684-2333 New Orleans Network Support Services
Shreveport 401 Market St
Shreveport, LA 71101
(318) 693-1900 Shreveport Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry wireless handsets, providing a single platform for controlling key tasks such as smartphone deployment, upgrades, and deactivation while also offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Help

BES Server features a wealth of data protection options starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting degrees of security to meet the special needs of your environment. Progent's BlackBerry certified consultants can assist your company to choose advanced security features and activate them wirelessly. Examples of these wirelessly selectable security settings are:

  • Disable a BlackBerry device
  • Erase data from a missing or stolen device
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to prevent mobile users from loading or running unsecure or unauthorized programs. Progent can assist you to select protective processes like:

  • List exactly what applications are allowed on the device
  • Prevent third-party software from allocating persistent memory on the device
  • Determine what resources third-party applications can access on the BlackBerry device
  • Limit the kinds of connections third-party software running on the BlackBerry smartphone can initialize
  • Prevent all external programs from being installed or executed on the BlackBerry device

Progent's Remote BlackBerry-certified Technical Support is Quick and Economical
For companies in Shreveport, Louisiana who require fast and economical access to a qualified RIM BlackBerry support professional, Progent delivers effective online help from a veteran support team who have delivered network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Online support avoids travel costs and allows consultants to resolve problems quickly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide professional help in areas such as resolving synchronization problems, configuring BlackBerry BES Server, and designing a secure, fault-tolerant system infrastructure for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of issues concerning synchronization, handset detection, messaging consistency, web browsing, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small company IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs at a minimum and, by resolving issues quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, system design, deployment strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and hardware products match your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software versions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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  • Expert Microsoft Certified Exchange 2016 Mailbox migration Online Support Services
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    Progent can help you in any and all facets of your upgrade to Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and logs; setting up HLB for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent's Cisco CCIE-certified Wi-Fi network experts offer online or on-premises integration and troubleshooting support to help you to plan, implement, update, tune, administer and debug Aironet wireless AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless access points to work with your specific workplace layout, building structure, and expected network traffic.

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    If you need assistance writing, enhancing, or troubleshooting applications for Microsoft Windows, Linux, or for the Web, Progentís team of programmers, database architects, and software project managers can make sure you get the job completed on time and within budget. Progent's seasoned software developers can provide affordable and expert online consulting for jobs as small as creating Vidual Basic scripts for Excel or as challenging as developing mission-critical database applications based on SQL Server or MySQL.

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  • Setup and Support Exchange Server 2016 Upgrade Microsoft Certified Exchange 2016 Upgrade Network Consultant
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    SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid development of a new generation of enterprise-class programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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    VMware's NSX virtual network platform allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly recover the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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    Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are designed especially for small organizations who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation options but who must operate within a restricted information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

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    Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a broad range of remote support services to assist you to plan, develop, pilot test, deploy, manage, and troubleshoot applications based on any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help you to upgrade your existing Excel applications to the latest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between various releases of Excel. Progent can provide on-demand support to clients who need a quick solution to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating line-of-business applications built on Office Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to meet the special requirements of individuals or teams.

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  • Sun Solaris Upgrade Consultants Largest Solaris to Windows Migration Consultants
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    Progent's Wireless Consulting Services offer a fast, economical way for companies of any size to integrate, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent's Microsoft-certified Intune consultants can assist your company to understand the strategic value of utilizing Microsoft Intune for managing your portable computers including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help your company to configure security policies, set up pilot systems to evaluate the benefits of Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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    Amazon AWS hybrid cloud solutions Developer Firm

    Progent can provide cost-effective online support to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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    SCOM 2012 Remote Support Services

    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, enhancing and repairing System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to remediate critical problems detected by Microsoft SCOM 2012.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of any size to plan, implement, manage, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier releases of SCDPM or from a different backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent can provide as-needed support for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist you to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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  • Largest Microsoft Exchange 2016 Upgrade Planning Remote Consulting
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    Progent can help you in any and all phases of your migration to Exchange 2016 such as planning HA system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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  • SQL Server 2014 Backup Encryption Technology Consulting
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    SQL Server 2014 includes significant enhancements in critical areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services including planning, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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    Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery strategy to prepare for an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, non-stop system solution that addresses availability issues involving a wide range of network technologies and procedures.

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  • Top Services Solaris
    Consulting Services Solaris

    Progent's Sun Solaris platform support services provide small businesses and developers support for administering and supporting Solaris environments that operate with Microsoft-powered networks. Progent can give your business contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise offers you a convenient single source to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.


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