Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Shreveport
ProgentProgentís consulting support for IT service organizations in Shreveport Louisiana enables you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your in-house IT support team. This can help you grow your client base, fill out your service offerings, create happy customers, and improve your bottom line.

Progentís nationwide roster of network experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the worldís largest IT support businesses. Progentís range of expertise allows you to broaden the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is available across the country at additional cost.
  • You keep full control of your customers and billing.
  • Your customers enter incident reports by means of your branded Internet portal, an 800 number, or by directing a request to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are fully documented. This allows you to transfer service responsibilities to in-house personnel once you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently take on more opportunities outside your core areas of excellence and open new territories without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs while delivering fast solutions.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Shreveport, Louisiana Businesses
Progent's nationwide team of certified consultants offers Shreveport, Louisiana organizations a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Shreveport, Louisiana
To learn more details about Progent's consulting program for IT service organizations in Shreveport, Louisiana, call 1-800-993-9400 or see Contact Progent.