Shreveport Consulting Expertise for IT Support Firms
Seamless Temporary Staff Expansion
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Shreveport
Progent’s consulting support for IT service organizations in Shreveport Louisiana enables you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your in-house IT support team. This can help you grow your client base, fill out your service offerings, create happy customers, and improve your bottom line.
Progent’s nationwide roster of network experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the world’s largest IT support businesses. Progent’s range of expertise allows you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is a network support company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional on-premises support in larger metro areas is available across the country at additional cost.
- You keep full control of your customers and billing.
- Your customers enter incident reports by means of your branded Internet portal, an 800 number, or by directing a request to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills your firm instead of your client.
- Granular Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are fully documented. This allows you to transfer service responsibilities to in-house personnel once you have enough staff and appropriate technical skills.
- Safely Grow Your Service Business: You can easily and efficiently take on more opportunities outside your core areas of excellence and open new territories without the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
- Online Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs while delivering fast solutions.
- Top Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Shreveport, Louisiana Businesses
Progent's nationwide team of certified consultants offers Shreveport, Louisiana organizations a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Integration
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Reseller Program for Network Service Providers in Shreveport, Louisiana To learn more details about Progent's consulting program for IT service organizations in Shreveport, Louisiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
ProSight Patch Management Automation Technical Support Services
ProSight Remote Desktop Monitoring Remote Support
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity.
24x7 SonicWall NSA 6650 Firewall Cybersecurity Firms
After Hours SonicWall Firewall Consulting Services
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and tune SonicWall firewall appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end security solution and design security into your corporate processes.
Microsoft Systems Management Server 2003 Support and Integration
SMS Migration Remote Support
Progent’s Microsoft certified experts provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install important software rapidly and automatically to specified users, reduce software costs and adhere to licensing agreements by understanding usage profiles, enhance Windows protection by increasing your awareness of weak points and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and lower operational costs by fully exploiting the management capabilities built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including software and appliance inventory.
Top Quality Design Firms SharePoint
Office Access database Development
Progent’s team of expert software programmers, relational database architects, and project management consultants can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for advanced planning and project co-ordination or Progent can assist clients plug expertise gaps by providing database architects and programmers experienced in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to incorporate SharePoint with additional applications like Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide expertise with web development technologies and can help businesses to create, expand, troubleshoot, or port web applications to utilize the latest advances in web technology.
CCNP Certified Aironet Access Point Management Support Outsourcing
Integration Services Aironet Wave 2 Wi-Fi AP
Progent's Cisco CCIE wireless network infrastructure consultants can provide online or on-premises configuration and debugging support to help your organization to plan, configure, update, tune, administer and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network and cloud-based resources to create an enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless APs to work with your unique workplace layout, construction, and anticipated workloads.
Juniper SSG320M Router Security Consulting
Juniper SSG Firewall Forensics Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
24-7 System Center 2016 Orchestrator Configuration
System Center 2016 Operations Manager IT Consulting
Progent has over a decade of background integrating, maintaining and troubleshooting the core components included with Microsoft System Center and can assist you to plan, deploy, manage, and fix your Microsoft System Center ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help you to migrate to the current version of System Center from an older release or from another IT management platform to deliver the benefits of enterprise-class provisioning, centralized management, security, plus infrastructure and application performance monitoring.
Microsoft Azure integration Specialist
Engineers Azure integration
Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the typical errors small companies make when moving to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Android handhelds.
SQL Server Integration
SQL Server Replication Consultants
SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, reducing the complexity of designing, deploying, managing, and using company information and database programs on platforms ranging from mobile devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and broad knowledge in designing and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
SQL Server Analysis Services IT Consulting
SQL Server 2016 On-site Technical Support
SQL Server 2016 introduces major improvements in performance, scale, data security, uptime, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist organizations of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Consultant Services ProSight Remote Managed IT Services
ProSight Managed Services Consultants
Progent's ProSight family of managed IT services are geared to provide businesses who have small internal IT administration and support teams with low-cost access to world-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed IT services include predictable IT maintenance costs, smart automation of common management processes, continual absorption of the latest technology, smooth transition from legacy technology to current solutions, improved alignment of computer technology with strategic goals, guidance from seasoned IT consultants, and allowing management to focus on business rather than fast-evolving computer technology.
At Home Workforce IT Services
Computer Consultants Helpdesk for at Home Workforce
Progent has 20 years of background helping small and medium-size organizations to design, deploy, tune, manage, and troubleshoot information networks that support teleworkers.
Help and Support Windows Server 2012 R2
Microsoft Certified Expert Windows Server 2016 Professional
The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting team with practical expertise and in-depth familiarity with designing and building seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent’s consulting support can assist you with planning, installing, administering, and troubleshooting Windows Server solutions that maximize the productivity of your computer system. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
Immediate Staffing Remote Technical Support
Immediate IT Staff Augmentation IT Consultants
Progent's temporary IT staffing services enable organizations to meet sudden increases in demand for IT support personnel without dealing with the expense and delays that come with vetting and hiring reliable technical help and without adding to your permanent workforce.
Consulting Skype for Business Mirrored Back End Servers
Microsoft Certified Skype for Business VoIP Consultants
Microsoft Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN voice communication. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office desktop or Office 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications experts offer online and on-premises support services to assist you to maintain and repair your existing Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.
Microsoft Firewall Configuration
ISA 2004 Server Onsite Technical Support
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds creating Microsoft-based security solutions for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.
Dynamics GP 2015 R2 Migration Engineer
24/7 Dynamics GP 2015 Azure Integration Consultant
Microsoft Dynamics GP 2015 R2 introduces a new architecture that improves cloud readiness, supports the most popular smart phones and tablets, permits single login with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.
Emergency Engineers Windows Server Essentials Upgrade
Windows Server Essentials and Exchange Specialist
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that includes both local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to determine the potential business benefits of migrating to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management support to help you plan and carry out an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. Progent can also provide as-needed consulting help, troubleshooting, and customized training.
Largest Mac Phone-based Services
Mac Technical Support Consulting
Progent provides nationwide remote help and consulting services for companies that run macOS and OS X networks or whose IT systems feature a mix of Mac and Microsoft technology. Progent's experts offer macOS and OS X users a variety of services such as desktop assistance, migration to the latest version of macOS from legacy versions of macOS or OS X, plus expertise with Mac application software. Progent can also assist you with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Online network consulting offers maximum return for your information technology dollar by preserving client efficiency and shortening the hours billed for computer analysis and repair. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle most network issues without squandering time and expense by going to your site. In the vast majority of situations your IT problems can be dealt with over the phone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging system issues.
Largest Dynamics GP/Great Plains Consulting Services
Top Rated Dynamics GP/Great Plains Technology Consulting Services
Dynamics GP/Great Plains 2010 accounting is a comprehensive business management and analytics solution that unifies information and processes throughout your company, interfaces seamlessly with other solutions, and connects employees, clients and vendors unrestricted by time or location. Designed for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and manage a reliable, protected computer and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
24 Hour Windows Server 2008 BranchCache Consultancy
Windows Server 2008 Security Consulting Services
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, create pilot systems and rollout strategies, integrate Windows Server 2008 with your network environment and workload, educate your IT personnel how to run new management tools, and deliver ongoing consulting and troubleshooting via budget-friendly alternatives including Contact Center support and remote technical assistance.
24-Hour Consultant Skype for Business IM
Urgent Skype for Business disaster recovery Professional
Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN voice communication. Lync 2010 can extend the capability of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to help you to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and execute an efficient Skype for Business migration.
Les Kent has a 35-year history of effective network integration, business administration, marketing, and operations. He has shown a talent for developing elegant information technology solutions during his time as as a network designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and global enterprises.
Linux Computer Consultants
24/7 Mandriva Linux Professionals
If you are producing UNIX or Linux applications in an environment that has MS Windows-based servers, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the continual distraction of maintaining your business network. Through the use of smart server monitoring and by delivering remote and in-person assistance when your company needs it, Progent represents an affordable solution for managing an IT network that provides excellent availability, security, and efficiency. Progent's Linux developer support offerings feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and repair, proactive network monitoring services, and Helpdesk outsourcing.
MCSE Jobs Available
Telecommuting Cisco Consulting Subcontractor Jobs
Progent wants to hire full-time, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network engineers who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or comparable security certification; and advanced system design consultants with a background in mobile access, wireless networking, high availability, workplace recovery, data preservation, and server virtualization. Progent also seeks professionals to work on our team of desktop support technicians and remote support professionals. Also, Progent is looking for experienced managers able to perform productively in our high-growth, virtual office environment.
Microsoft Certified Windows Server 2012R2 upgrade Technology Professional
Windows Server 2012R2 Configuration Manager Outsourcing
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, create test systems and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support team, develop an enterprise-wide security strategy, streamline network management, assist with application development, and generate and test a DR/BC plan.
Top Rated wireless VoIP phones and Meraki APs Support and Help
24x7 wireless VoIP phone and Aironet APs Online Technical Support
Progent's Cisco-certified Wi-Fi technology experts can help you to configure, manage, and debug Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
24-7 Windows desktop virtualization Consultant Services
virtual desktop delivery Specialist
For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that improves the strategic impact of your information network; configure XenDesktop technology with your servers, end-user devices, and printers; upgrade your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage your XenDesktop solution effectively.
Cisco AnyConnect Remote Troubleshooting
ASA and PIX Firewall Information Technology Consulting
Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Palo Alto Networks PA-800 Series Firewalls Cybersecurity Companies
Palo Alto Networks DNS Security Protection
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security solution that spans your on-premises and cloud assets and guards any user anywhere with any endpoint device.
Consulting Services Windows Server 2012 Essentials
Windows Server Essentials Compliance Consulting
Windows Server Essentials is a value-priced, entry-level platform that enables small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid networking paradigm that combines both local and cloud-based software and infrastructure. Progent's consultants offer cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to determine the possible productivity and cost benefits of migrating to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent offers comprehensive project management to help you plan and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting, technical support, and training.
ISR Router Information Technology Consulting
Support and Help RV Series VPN Router
Cisco has designed a full array of routers that includes routers built to provide the security, bandwidth, and availability demanded by organizations from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to build a solid foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.
Services Private Clouds for Small Businesses
Hosting for Virtual Servers Consultants
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small organization's production servers in a solution that delivers the highest degree of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management services are based upon proven virtualization techniques that allow small and midsize companies with multi- platform environments to save dramatically on the costs of capital investments, infrastructure support, and network management while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
24-Hour VMware Site Recovery Manager and NSX Integration Professionals
VMware Cross vCenter NSX Consulting
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Professionals Server Management
Open Now Server Management Technical Support
By using virtual server technology, companies can run multiple virtual machines on one actual server. Virtual server technology allows businesses to enjoy all the benefits of server isolation, while avoiding the costs associated with purchasing additional server hardware. Virtual servers are also the critical technology for private clouds, which offer important advantages such as lowering the costs of capital equipment, datacenter facilities, and administration while enhancing information protection, system reliability, and disaster recovery. Other important server management options are network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management consultants can assist you in all areas of server consolidation and administration to enable your company to cut expenses and save time.
SCOM 2012 Technology Consulting Services
System Center 2012 Operations Manager Network Engineer
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Radvision Video Conferencing Consult
Radvision XT5000 Consulting
Progent can provide the support of a certified consultant with an extensive background integrating products from the major telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or troubleshoot a telepresence solution that protects your current investment and maximizes the business value of your IT system. Progent can also provide the expertise of infrastructure consultants able to help businesses of all sizes to create and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability you need to accommodate your video conferencing/telepresence environment.
Remote Support Services 802.11ac Access Point
Online Support wireless IP phones and Meraki APs
Progent's Cisco-certified wireless integration experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Microsoft Office System Outsourcing Companies
Microsoft Office 2003 Problem Resolution
Progent’s IT outsourcing services offer economical network support for small organizations. Whether it involves planning system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building a web-based business application, outsourcing your network technical services can reduce expenses and minimize uncertainties, allowing IT service budgets to grow in a more linear and manageable fashion than is feasible by building up a large, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you create a protected and highly available system architecture for your critical applications powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Office 2000.
Antivirus Reseller
Postini Services
E-Mail Guard from Postini provides continually updated spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your business is too small to qualify for a standard Postini license, you can still have the use of Postini’s Perimeter Manager services via Progent’s E-Mail Guard antispam and virus protection service program. Progent’s expert email protection consultants can show you how to develop an email safety strategy that features anti-spam and anti-virus technologies and processes.
SCDPM 2012 Reporting Online Consulting
SCDPM 2012 and Azure Configuration
Progent's Microsoft-certified consultants can provide online or onsite expertise to help organizations of any size to plan, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers occasional support for resolving especially challenging issues, or comprehensive project management support. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Telepresence Computer Engineer
Cisco TelePresence System 3210 Consulting Services
Progent can provide the services of an accredited engineer with an extensive background integrating technology from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, install, upgrade, or maintain a video conferencing environment that protects your current investment and optimizes the business value of your IT system. Progent can also provide the services of infrastructure engineers who can help companies of all sizes to build and maintain a network that delivers the performance, dependability, security, and expandability you need to support your telepresence environment.
