Expanding your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Shreveport organization to select the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services that go from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Shreveport, Louisiana businesses to succeed with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from major vendors support online meetings, video conferencing, chat sessions, and content sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can assist your organization to maintain your current voice/video conferencing ecosystem and enhance the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. To learn more about Progent's support expertise for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's support expertise for Teams as well as for other Office 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to tune your network infrastructure to host them.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Shreveport, Louisiana company, phone 1-800-993-9400 or visit Contact Progent.



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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and troubleshooting services to help you to design, configure, manage, optimize, and repair wireless deployments that utilize Cisco's Meraki APs. Progent can also assist you to design and implement hybrid environments that combine local and cloud-based services and that provide easy access, advanced security and compliance, unified management, and dependable operation for all your mobile and desktop devices.

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    Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects vital business data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to assist you to plan, integrate, operate and repair a BDR solution built on Barracuda technology.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than a quarter century of background assisting manufacturing and service organizations to manage complicated supply chains and improve the efficiency of critical processes to get products to market quickly and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with over two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or onsite consulting that spans from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.

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    Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening security by detecting cyber threats and analyzing network traffic according to user class and locale. Progent can help you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller solutions.

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    Progent provides expertise for security analysis software including LANguard from GFI for performing a variety of automatic system testing scans to uncover potential security gaps. Progent has extensive knowledge of security auditing tools and can show you how to make sense of audit reports and respond effectively. Progent can help you design security into your business operations, configure auditing applications, define and deploy a secure system architecture, and recommend procedures to maximize the safety of your network. Progent's security engineers are available to assist you to configure a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's qualified security engineers can validate the protection of web-based software and can provide extensive information security evaluations of company-wide security to validate your company's compliance with important industry security standards including FISMA, PCI, and ISO.

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    Microsoft Dynamics GP 2010 software is a comprehensive business management and analytics solution that unifies data and processes across your company, interfaces seamlessly with other solutions, and connects employees, customers and suppliers unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a reliable, protected server and network environment to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company exploit the full potential of Dynamics GP/Great Plains 2010.

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