Immediate Online Technical Support for Shreveport IT Networks
For businesses in Shreveport or anywhere in Louisiana, Progent offers remote support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value because they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick solutions manage to turn into big tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.
Progent's powerful service reporting application keeps extensive documentation of the service that Progent's customers have received. Progent's team consultants have access to the history of support delivered to every Progent customer by every Progent consultant. This archive of issues and repairs is structured as a readily searchable support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting experts can determine optimal solutions quickly.
Online services available from Progent to businesses in Shreveport and anywhere in the state of Louisiana include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most stubborn problems surrounding network infrastructure planning, integration, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their broad experience permits them to find solutions for problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of networking appliances by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced online support to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Shreveport Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Shreveport or anywhere in the state of Louisiana immediate communication with a reliable technical support resource with substantial experience offering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial driver of business success, and Progent's intent is to resolve rather than merely report network issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, proactive monitoring can avoid stressful and costly network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's online network support specialists can deliver expert and economical system support the moment your business needs it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Shreveport company has a local independent consultant or maintains an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Shreveport
Progent's remote support services allow your Shreveport business to enjoy the advantages of timely, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Benefits to your business include:
- Convenient remote expansion of your on-site IT resources
With most organizations in Shreveport or anywhere in Louisiana, local network support resources, whether made up of outside consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, IT crises might occur when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your ability to deal with future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. While independent service people have less internal costs than big service organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always available.
- Create a Solid Basis for Smooth Growth
Organizations typically start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the organization. These poorly built environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to offer the solid foundation to handle current business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business success and improving productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The practice of documenting and organizing service activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.