Fast Online Technical Support for Shreveport Louisiana IT Networks
Immediate Remote Help for Shreveport NetworksFor companies located in Shreveport Louisiana, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast repairs somehow end up as large bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent's remote service group can interface to your network remotely without compromising system security.

Progent's advanced technical support reporting application stores detailed records of the support that Progent's customers have received. Progent's team engineers have the benefit of the details of services provided to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is structured as an easily searchable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional massive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with the best resolutions promptly.

Remote technical support services provided by Progent to clients in Shreveport Louisiana include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service provides a seamless extension of your corporate IT support group. User interaction with the Help Desk, delivery of technical assistance, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your corporate support organization, by Progent, or both. You have unrestricted flexibility to expand or reduce your part of technical support activity as needed. Progent provides startup deployment and provisioning of the professional services automation software as well as workflow documentation, testing and education. For more information about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or improving your established organization, identifying or customizing Help Desk application software to handle the particular requirements of your company, or providing occasional phone support staff to supplement your internal Help Desk resources to deal with high-demand scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Shreveport Louisiana rapid contact with a large network service resource with substantial background delivering telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a crucial driver of company success, and Progent's aim is to solve rather than just report technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides remote advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Shreveport Louisiana remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of operating systems.
How Your Shreveport Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Shreveport Louisiana, Progent's phone-based network support engineers can provide effective and affordable system help the instant your organization needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Shreveport office relies on a local freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Offices in Shreveport Louisiana
Progent's online support services allow your Shreveport organization to enjoy the advantages of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Shreveport Louisiana, nearby network support resources, whether represented by independent consultants or an internal maintenance staff, can take care of typical network problems. However, major troubles may spring up when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support experts give you a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance service providers. While independent consultants have less overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly built systems need careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and enhancing productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent can assist businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the common mistakes small companies make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.

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    Progent's Symantec experts can help you support legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor family or help you migrate to current firewall solutions. Progent can also help you create and implement a complete security strategy that can include firewall/VPN appliances and software, outsourced security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing technical help, administration, training, and security expertise.

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    Progent offers companies of any size professional consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security vendors including Palo Alto Networks, Check Point Software, Juniper, Fortinet, and Symantec. Progent can show you how to design a comprehensive security plan and select appropriate technologies from multiple suppliers to support your security goals while staying within your spending limits.

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    Progent's Technical Response Center provides national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone help and remote direct network connection to troubleshoot and repair network problems rapidly and affordably. The breadth of IT experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate experts as required.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800

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    Progent's Cisco certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateways, switches, VoIP phones, and cameras. Progent offers the skills of veteran Wi-Fi consultants who can assist your organization to assess the value of Ubiquiti's UniFi products for your business and assist you to design, install, administer, and maintain your UniFi solution.

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    Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a unified platform for financials, inventory control, operations control, project management, purchasing, sales, demand forecasting, and business analytics. Progent's Dynamics 365 Business Central consultants can help company to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, on-premises, or hybrid deployment model.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement a cost-effective migration of your databases and applications to any network model including onsite, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed architecture assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and on budget.

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    The complexity and connectivity requirements of Microsoft Windows Servers requires an IT consulting firm with practical experience and in-depth familiarity with planning and building cohesive, end-to-end business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's IT services can help you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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