Immediate Online Technical Support for Shreveport IT Networks
Urgent Online Support for Shreveport NetworksFor businesses in Shreveport or anywhere in Louisiana, Progent offers remote support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick solutions manage to turn into big tabs. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.

Progent's powerful service reporting application keeps extensive documentation of the service that Progent's customers have received. Progent's team consultants have access to the history of support delivered to every Progent customer by every Progent consultant. This archive of issues and repairs is structured as a readily searchable support knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting experts can determine optimal solutions quickly.

Online services available from Progent to businesses in Shreveport and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Shreveport or anywhere in the state of Louisiana immediate communication with a reliable technical support resource with substantial experience offering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial driver of business success, and Progent's intent is to resolve rather than merely report network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, proactive monitoring can avoid stressful and costly network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a mix of operating systems.
How Your Shreveport Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's online network support specialists can deliver expert and economical system support the moment your business needs it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Shreveport company has a local independent consultant or maintains an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Offices in Shreveport
Progent's remote support services allow your Shreveport business to enjoy the advantages of timely, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Shreveport or anywhere in Louisiana, local network support resources, whether made up of outside consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, IT crises might occur when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While independent service people have less internal costs than big service organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the organization. These poorly built environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to offer the solid foundation to handle current business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business success and improving productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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    In addition to offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade assistance, and one-on-one or group online training customized to address your specific needs. Progent's consultants also can show you how to build and maintain a secure, reliable network infrastructure to run your ERP, MRP and accounting solutions.

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    Office 365 and on-premises Exchange Remote Technical Support

    Microsoft allows you to create transparent hybrid environments that integrate Office 365 and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any phase of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is completed on schedule and within budget.

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    3800 Router Support and Integration

    Cisco offers an extensive array of routers including appliances designed to deliver the security, performance, and availability required by customers ranging from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you select and configure Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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    Progent's SonicWall firewall experts can show you how to configure, maintain, and update SonicWall firewall devices including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security solution and build security into your business operations.

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  • Expert Microsoft Certified ISA 2004 Standard Edition Server Professional ISA 2000 Server Troubleshooting

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    Office 365 and on-premises Exchange Computer Consultant

    Microsoft allows you to create transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help your organization with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget.

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    Engineer ISSAP Certified Security Architecture

    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of thorough examination and significant work with network security architecture. ISSAP consultants possess in-depth knowledge of access control systems and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can assist your company with all aspects of secure network architecture.

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    Progent's seasoned ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or Locky.

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    Progent can provide expert help for each step of your Microsoft Exchange Server 2010 migration including end-to-end project management, site readiness preparation, project design and documentation, specification of new software licenses and equipment needed, recommended sourcing, system testing at customer location or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the previous system, and training for client's support group and end users.

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    SQL Server 2012 Consultants

    Progent offers the support of certified consultants as well as experienced software developers, DBAs, project management experts, Cisco-certified network engineers, business continuity specialists, and security professionals to help you to assess the potential advantages of SQL Server 2012 for your organization, install test environments at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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    IT Services Microsoft Small Business Server 2003

    Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET components included with Microsoft Small Business Server requires a network consultant with real-world experience designing and building seamless, end-to-end business technology solutions. Progent's Microsoft SBS Server professionals have an average of over a decade of experience supporting business networks founded on Microsoft technology. This experience ensures you success in deploying, managing, and repairing network environments that include the Small Business Server package of servers and productivity software.

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  • Microsoft Certified Expert Dynamics GP Migration Consulting Microsoft Certified Dynamics GP Migration Consultancy

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    PCLinuxOS Linux Professionals

    Progent's Linux consulting services offer small businesses and software developers assistance with managing and supporting Linux systems that operate with Microsoft-based technology. Progent offers your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of expertise provides you with an easy single source to show you how to build and maintain a protected and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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  • Microsoft Certified Expert Lync Server 2013 and Cisco Unified Communications Engineer Lync Server 2013 IM Engineer
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  • Microsoft Certified Expert Support Windows Essential Business Server 24/7/365 Microsoft Windows Essential Business Server Remote Support Services
  • Microsoft Certified Networking Consultants Microsoft Certified Server Consultant
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  • Microsoft Dynamics GP Technical Support Dynamics GP ODBC Specialist
  • Microsoft Exchange Server 2010 Migration Specialist 24-7 Microsoft Consult Exchange Server Upgrade
  • Microsoft Expert Internet Security and Acceleration Server 2006 Professional ISA 2006 Computer Engineer
  • Microsoft Financial Software On-site Technical Support Dynamics GP Great Plains Accounting Online Technical Support

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    24x7x365 Meraki CMX Engineer

    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and troubleshooting services to assist you to plan, configure, manage, optimize, and repair wireless networks that incorporate Cisco's Meraki APs. Progent's consultants can also assist you to plan and implement hybrid environments that integrate local and cloud-hosted services and that deliver easy access, enhanced protection, unified management, and dependable operation for all your mobile and desktop endpoints.

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    Oracle database administration Security Group

    Progent offers affordable online access to a certified Oracle DBA consultant or an Oracle application developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also help design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication technologies and ASM file/volume manager.

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  • Microsoft System Center Operations Manager Integration Services Urgent Microsoft Certified Expert Comprehensive Event Management Integration Services
  • Microsoft Windows 8.1 Upgrade Network Manager CISA Certified Security Expert Microsoft Windows 8.1 Technology Professional

  • SQL Server 2017 Database Migration IT Consultants
    Support Outsourcing SQL Server 2017 on Linux

    Progent's Microsoft-certified SQL Server 2017 experts can help you to design and implement a smooth upgrade from your existing SQL Server deployment to SQL Server 2017.

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  • Network Consultant System Center 2016 Operations Manager Support and Setup System Center 2016 and Intune
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  • Network Specialists Office 365 Office 365 Management Network Specialist
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  • On-site Support Windows 7 Integration 24x7 Windows 7 Evaluation Support and Integration
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  • Outsourcing Dynamics GP Great Plains Accounting Dynamics GP IT Services
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    Co-Location IT Consulting

    Colocation data centers make it possible for companies to share enterprise-class data centers for housing network equipment that supports vital applications. Progent's Microsoft and Cisco premier consultants can assist your business with all aspects of your colocation strategy such as choosing and moving to a colo facility, creating system architecture, defining hardware, on-site and remote maintenance, setting up online network management, and education your support staff.

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    NetApp MetroCluster Troubleshooting Consultant Services

    Progent can provide enterprise clients the services of a certified NetApp consultant for remote or onsite support for NetApp's complete line of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage deployments quickly and affordably based on best practices.

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  • Consultant Services Microsoft Windows 2000
    Urgent Microsoft Windows 2000 Computer Consultant

    Progent's certified Windows 2000 consulting staff can help you optimize the capability of your current Windows 2000 Servers and can simplify network administration, provide technical support and troubleshooting, and strengthen security. Progent can also show you how to design, justify, and implement a strategy to migrate from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in setting up test programs to eliminate the obstacles associated with moving to Windows Server 2003 by uncovering possible hardware and application compatibility issues.

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  • SQL Server 2012 Information Technology Outsourcing Shreveport Microsoft SQL 2014 Computer Network Service Company Shreveport
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  • Security Companies Juniper SSL Router Juniper SSL VPN Network Consultant
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  • At Home Employees Data Protection Remote Support
    Offsite Workforce Data Protection IT Consultants

    Progent can help small and mid-size businesses to design, deploy, test and maintain backup systems required for a remote workforce.

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    Configuration Microsoft Windows 8.1 Evaluation

    Progent's engineers can provide a range of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, manage, and support environments that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to design and configure test environments to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 migration projects based on industry best practices.

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    Progent's Linux consulting experts provide small businesses and developers support for administering and maintaining Linux computers that operate with Microsoft-powered technology. Progent offers your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you an easy single source to show you how to build and manage a secure and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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  • Microsoft Exchange 2016 Upgrade Technology Consulting
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    Progent can help you in any and all phases of your upgrade to Exchange 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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  • Consult CISSP Certified Security Manager
    CISSP Certified Security Auditor Specialists

    Progent's CISSP-premier cybersecurity consultants can assist businesses of any size with any facet of IT security. Progent can implement cost-effective security systems that guard a small office from advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.

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    Progent's Microsoft-certified consultants can help your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy change management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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  • Support and Integration Windows Server 2008 Hyper-VI Windows Server 2008 Security Network Consultants

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    ProSight Email Spyware Protection Consultancy

    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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  • Threat Management Gateway Support MCSE Expert Certified Threat Management Gateway On-site Support

  • Microsoft Exchange 2010 Migration Engineer
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    Progent's Microsoft-certified consultants can provide affordable remote and onsite help to carry out your migration to Exchange 2010, produce thorough documentation of your new email environment, train your IT staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and offer continuing administrative consulting and technical support. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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  • Microsoft IT Consultants Service Reports
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    Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to every client. The discipline of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Top Ranked Office 365 hybrid solutions for Exchange Computer Consultant Office 365 IDFix Specialist
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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a powerful but manageable information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on background and extensive experience in designing and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in deploying, administering, and troubleshooting network solutions powered by the Microsoft SBS line of servers and applications.

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  • Open Now Dynamics GP Consultants
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    Dynamics GP/Great Plains can help you expand and control your company more efficiently by delivering easy access to strategic data and a rapid ROI. Microsoft Dynamics GP/Great Plains confers important productivity benefits including its ability to expand the reach of your organization, manage your financials, automate financial operations, unify procedures across your business, refine inventory control, enhance order accuracy, grow sales and minimize turnaround time, and increase cash flow. Progent can show you how to set up and maintain a reliable, secure server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you reap all the benefits of your Dynamics GP software.

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  • UNIX Upgrade Help Upgrade Consultant Solaris
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  • WatchGuard Firebox M5600 Firewall Compliance Audit WatchGuard Firebox Firewall Security Consulting
  • Windows 10 Edge Technical Support Award Winning Microsoft Windows 10 Upgrade Network Support Consulting
  • Windows 7 Integration Support MCSE Expert Certified Troubleshooting Windows 7 Migration
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  • Windows Server 2012 R2 Clustering Support and Setup Windows Server 2012 R2 Hyper-V Integration Services
  • Windows Server 2012 R2 Server Manager Computer Engineer Microsoft Certified Partner Windows Server 2012R2 Data Deduplication Consultants
  • Windows Server 2012R2 Private Cloud Specialists 24/7 Windows Server 2012 R2 upgrade Technology Professional
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  • Windows Server Hyper-V 2016 Containers Remote Support Services Windows Hyper-V 2016 Management Help and Support

  • Remote Support Services Microsoft Windows 2003
    Windows Server 2003 Consultancy

    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the version and configuration of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with designing, installing, managing and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.

  • Windows Server Hyper-V 2016 Management IT Services Windows Server Hyper-V 2016 Migration Consultant
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  • Workspace ONE Endpoint Management IT Service Providers Microsoft Intune Small Business Computer Consulting Firm
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