Immediate Remote Help for Shreveport Information Networks
Immediate Remote Support for Shreveport SystemsFor businesses in Shreveport or anywhere in the state of Louisiana, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces immediate expenses since service calls require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where fast solutions manage to turn into large bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes which ensure the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to link to your company's environment without compromising corporate security.

Progent's powerful customer support database application maintains detailed documentation of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to each Progent client by any Progent consultant. This history of trouble tickets and fixes is organized as a conveniently exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to determine optimal resolutions in the least time.

Remote services provided by Progent to customers in Shreveport and anywhere in the state of Louisiana include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your existing one, selecting or modifying Call Center application software to handle the unique requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk team to handle demanding events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran network professionals offers your customers in Shreveport or anywhere in the state of Louisiana quick assistance from a reliable network service resource with years of experience providing telephone-based support and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's goal is to resolve rather than simply report technical issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced consulting expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into network outages, system monitoring can minimize disruptive and expensive information system crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of platforms.
How Your Shreveport Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's online network support engineers can deliver professional and economical IT help the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Shreveport organization works with a local freelance consultant or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to handle unexpected system emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Shreveport
Progent's online support, Internet-based repair, network security expertise, and system administration services give companies in Shreveport or throughout the state of Louisiana unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every customer. The discipline of documenting and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.