Fast and Affordable Online Troubleshooting for Shreveport Networks
Immediate Online Support for Shreveport SystemsFor companies located in Shreveport or anywhere in the state of Louisiana, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the real-world experience and have access to the sophisticated tools required to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online service firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick repairs somehow end up as big bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes that ensure the maximum degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's remote service group to access your computer system remotely without violating corporate security.

Progent's proven technical support reporting application stores comprehensive histories describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance delivered to every client by any Progent consultant. This database of issues and solutions is stored as a readily searchable support knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from vendors' internal engineering staff so Progent's online consulting specialists can find the best resolutions promptly.

Online technical support services offered by Progent to customers in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to meet the particular demands of your business, or providing temporary online personnel to work with your internal Call Center team to deal with demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your customers in Shreveport or anywhere in the state of Louisiana fast access to an effective network service group with years of experience offering phone support and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a crucial driver of company efficiency, and Progent's aim is to resolve instead of just annotate IT problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your computer support is proactive and automated. By anticipating potential trouble spots before they result in downtime, system monitoring can minimize stressful and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.
How Your Shreveport Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help whenever your business needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Shreveport organization has a local independent consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Shreveport
Progent's online support services enable your Shreveport organization to realize the advantages of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Shreveport and throughout Louisiana, nearby network support providers, whether consisting of outside consultants or an internal maintenance staff, can handle typical technical issues. However, serious problems sometimes spring up when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support professionals give you a convenient, quick, and affordable solution to supplement your local help and to transfer useful knowledge to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses often depend on individual freelance service providers. While freelance consultants have less overhead than big service companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during an emergency. As your business expands, network downtime and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such poorly built systems require careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network support, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.