Immediate Remote Technical Support for Shreveport Louisiana Computer Systems
For companies located in Shreveport Louisiana, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most information system issues quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally in indirect costs by reducing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes which permit the highest degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to link to your company's environment remotely without compromising corporate security.
Progent's powerful customer support database system includes thorough histories of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance rendered to each Progent client by every Progent consultant. This archive of anomalies and fixes is stored as an easily retrievable internal knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine the best resolutions in the least time.
Remote services provided by Progent to companies in Shreveport Louisiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to assist your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most complex issues associated with network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their depth of expertise permits them to solve problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment via the latest on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure devices by offering consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly after a serious penetration. Security support services available from Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of computer technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that include Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Shreveport Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your current one, selecting or modifying Help Desk Call Center application software to handle the particular demands of your company, or adding temporary online staff to work with your existing Call Center resources to handle unusually busy situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network consultants gives your clients in Shreveport Louisiana quick communication with an efficient network service group with substantial background delivering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's target is to fix instead of just annotate technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote professional consulting support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Shreveport Louisiana online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive and automated. By uncovering emerging issues before they result in full-scale emergencies, proactive monitoring can head off inconvenient and costly service failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Shreveport Louisiana, Progent's phone-based network support specialists can deliver expert and affordable IT help whenever your company has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Shreveport company has a regular independent consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially tough integration projects.
Advantages of Progent's IT Support for Companies in Shreveport Louisiana
Progent's remote IT consulting services allow your Shreveport company to enjoy the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Shreveport Louisiana, local network service resources, whether consisting of outside consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and economical way to supplement your local resources and to pass on valuable information to improve your capability to handle downstream issues in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies commonly rely on independent freelance consultants. While independent service people have less overhead than larger consulting firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company expands, network downtime and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always available.
- Create a Solid Foundation for Smooth Expansion
Businesses often begin with an IT system implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly built environments require careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the solid foundation to handle current business demands and simplify downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices need guidance and technical training to navigate through an increasingly complex array of product options available for accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by each consultant to every client. The practice of documenting and organizing support records results in more efficient service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.