Fast and Affordable Online Support for Shreveport Computer Networks
For businesses located in Shreveport or anywhere in Louisiana, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs because service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially important in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. In contrast to typical online service firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and proven processes that allow the highest degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to access your company's environment remotely without breaching system security.
Progent's powerful technical support reporting system stores extensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each Progent client by every engineer. This archive of problems and fixes is structured as a readily exploitable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts can come up with optimal resolutions promptly.
Remote support provided by Progent to clients in Shreveport and throughout the state of Louisiana include:
Authorized Windows Experts
Progent's Microsoft-qualified remote service experts offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most complex challenges surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value since their depth of expertise permits them to solve problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via the latest remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your company to recover rapidly after a damaging penetration. Security support services available from Progent include: thorough information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide array of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Shreveport Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to support an in-house Help Desk but who want fast communication with an effective Help Desk with professional phone support plus the ability to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest computer system issues, or be ready in those situations when your ordinary resources are too busy.
Progent's Call Center staff of seasoned network consultants gives your clients in Shreveport or anywhere in the state of Louisiana quick contact with an efficient technical support group with years of experience offering telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a key driver of business performance, and Progent's policy is to fix rather than merely report network issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in special application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Shreveport, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By detecting looming problems before they result in downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Shreveport or anywhere in the state of Louisiana, Progent's online network support engineers can provide professional and affordable IT help the moment your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Shreveport office works with a local freelance consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Organizations in Shreveport
Progent's online network troubleshooting services enable your Shreveport company to realize the advantages of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most organizations in Shreveport or anywhere in Louisiana, local network service resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical problems. However, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service personnel. In these instances, Progent's online support professionals provide an easy, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller organizations often rely on independent freelance service providers. Although freelance consultants carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your business expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your IT system remains available.
- Create a Scalable Basis for Seamless Expansion
Organizations typically start with an information system implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle vital business requirements and simplify future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller organizations require advice and technical training to navigate through an increasingly complex maze of product options capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the front lines of network support, performing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to every client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.