Fast and Affordable Remote Troubleshooting for Shreveport IT Networks
For businesses in Shreveport or anywhere in Louisiana, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's environment remotely without violating network security.
Progent's sophisticated service database system stores extensive documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support provided to every customer by any Progent engineer. This database of issues and fixes is structured as a readily retrievable support database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.
Online support available from Progent to companies in Shreveport and anywhere in the state of Louisiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and validates a person's networking knowledge at the master level. Cisco CCIEs can deal with the most difficult issues occurring in network planning, installation, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your network by means of advanced remote troubleshooting technology to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity devices. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet APs consulting services, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: in depth data security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Shreveport Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the money or time to create an in-house Help Desk but who want quick communication with a dependable Help Desk with professional telephone assistance as well as the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your current organization, identifying or modifying Help Desk software products to address the particular requirements of your company, or providing temporary online personnel to reinforce your existing Help Desk team to handle demanding situations such as software migrations, major updates, or installing new business software.
Progent's Call Center team of veteran network professionals provides your customers in Shreveport or anywhere in the state of Louisiana fast communication with a large technical support group with years of experience delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's policy is to solve instead of simply track technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your computer maintenance is proactive and automated. By exposing potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Shreveport or throughout the state of Louisiana, Progent's online computer support specialists are ready to provide expert and cost-effective system support whenever your company has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Shreveport office deals with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or especially challenging integration problems.
Details of Progent's Remote Network Services for Shreveport
Progent's online support, remote troubleshooting, network security expertise, and network management services give companies in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Shreveport and is also ideal for networks in more remote regions of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone service and imposes no ongoing subscription fee for services delivered during normal working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that address the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected online access permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly personal service call. Effective remote access tools and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for High System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.