Fast and Affordable Remote Troubleshooting for Shreveport IT Networks
For businesses in Shreveport or anywhere in Louisiana, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's environment remotely without violating network security.
Progent's sophisticated service database system stores extensive documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support provided to every customer by any Progent engineer. This database of issues and fixes is structured as a readily retrievable support database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.
Online support available from Progent to companies in Shreveport and anywhere in the state of Louisiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. CCIEs can resolve the most challenging problems associated with network design, deployment, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value since their broad experience permits them to solve problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network using state-of-the-art remote support technology in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs can provide help for the entire range of Cisco's market leading selection of infrastructure devices by delivering services such as:
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Shreveport Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the resources to create an in-house Help Desk but who require quick response from a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center software to address the unique demands of your company, or adding occasional phone support staff to work with your existing Call Center group to handle demanding situations like software migrations, major updates, or installing brand new applications.
Progent's Call Center staff of experienced information technology professionals gives your computer users in Shreveport or anywhere in the state of Louisiana quick communication with a dependable technical support resource with years of background delivering telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a major enabler of business efficiency, and Progent's intent is to fix and not simply annotate technical problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By uncovering potential trouble spots before they grow into crashes, remote monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that support multiple OS platforms.
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's online network support specialists are ready to deliver effective and cost-effective IT support whenever your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Shreveport business deals with a local freelance consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially complex integration projects.
Details of Progent's Remote Network Support for Shreveport
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services give companies in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Shreveport and is also ideal for networks in more remote regions of Louisiana that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone service and asks for no periodic retainer for services provided during regular business hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that match the special needs of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive personal service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, refined remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.