Fast and Affordable Remote Troubleshooting for Shreveport IT Networks
Immediate Remote Help for Shreveport NetworksFor businesses in Shreveport or anywhere in Louisiana, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the highest level of efficiency for online consulting and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's environment remotely without violating network security.

Progent's sophisticated service database system stores extensive documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support provided to every customer by any Progent engineer. This database of issues and fixes is structured as a readily retrievable support database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Online support available from Progent to companies in Shreveport and anywhere in the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the resources to create an in-house Help Desk but who require quick response from a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center software to address the unique demands of your company, or adding occasional phone support staff to work with your existing Call Center group to handle demanding situations like software migrations, major updates, or installing brand new applications.

    Progent's Call Center staff of experienced information technology professionals gives your computer users in Shreveport or anywhere in the state of Louisiana quick communication with a dependable technical support resource with years of background delivering telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a major enabler of business efficiency, and Progent's intent is to fix and not simply annotate technical problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By uncovering potential trouble spots before they grow into crashes, remote monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that support multiple OS platforms.
How Your Shreveport Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Shreveport or anywhere in the state of Louisiana, Progent's online network support specialists are ready to deliver effective and cost-effective IT support whenever your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Shreveport business deals with a local freelance consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Network Support for Shreveport
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services give companies in Shreveport or anywhere in the state of Louisiana unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, refined remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.