Fast Remote Help for Shreveport Louisiana Information Networks
For organizations in Shreveport Louisiana, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay only for the services that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast repairs somehow turn into major tabs. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested processes which permit the maximum degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to access your system remotely without violating corporate security.
Progent's powerful technical support reporting application keeps extensive records for all service that Progent's clients have received. Progent's staff service personnel have access to the details of services rendered to every Progent customer by every engineer. This history of anomalies and solutions is structured as a readily exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can determine the best solutions promptly.
Online technical services offered by Progent to businesses in Shreveport Louisiana include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most challenging problems surrounding network planning, integration, maintenance, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs provide excellent value since their broad expertise permits them to find solutions for problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced remote support tools in order to provide fast, secure, and affordable analysis and remediation.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to clean up rapidly after a damaging penetration. Security support services available from Progent include: comprehensive network security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Shreveport Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your established organization, identifying or modifying Call Center application software to address the particular requirements of your business, or providing temporary phone support staff to reinforce your in-house Help Desk group during unusually busy events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Shreveport Louisiana quick contact with an effective network service group with extensive experience delivering phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's target is to fix and not merely annotate technical problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Shreveport Louisiana remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, system monitoring can ward off inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Shreveport Louisiana, Progent's online network support specialists are ready to deliver effective and economical IT help the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Shreveport business relies on a local freelance consultant or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Network Support for Shreveport Louisiana
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Shreveport Louisiana unparalleled leverage for your IT budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Shreveport Louisiana and is also ideal for customers in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum fee for online support and asks for no monthly retainer for support services delivered during normal working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that meet the unique requirements of your company.
- Sophisticated Remote Access Software
Secure remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise require a costly onsite visit. Effective remote access software and expert engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-conscious organizations whose clients need instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.