Besides providing fast access to top-tier network professionals and subject matter experts to help Shreveport, Louisiana companies with specific IT problems or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined assistance like desktop help, network management, and Call Center services. On-demand staffing can help businesses to deal with anticipated or unexpected peaks in the need for network personnel, which may be caused by situations like company mergers, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill voids resulting from the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term supplemental staffing services offer organizations the ability to react to surges in demand for IT services without dealing with the expense and hassle that come with vetting and hiring reliable technical personnel and without the burden of increasing your full-time staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of reliable network pros
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to divide the work of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of technical support experts. Acting as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a joint service alternative based on by the leading shared PSA platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite network expertise for businesses across the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Shreveport, Louisiana Businesses
Progent's veteran team of certified consultants can provide Shreveport, Louisiana companies a broad array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Shreveport, Louisiana Organizations
To find out more details about Progent's temporary staff augmentation services for Shreveport, Louisiana companies, call 800-993-9400 or visit Contact Progent.