For small and midsize businesses in Shreveport Louisiana, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online support services offer exceptional value because they have the real-world experience and the sophisticated tools to resolve most network issues quickly. This reduces direct costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and field-proven methodologies which permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your company's environment remotely without breaching system security.
Progent's sophisticated service reporting system includes comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of support delivered to every client by any consultant. This database of problems and solutions is structured as a readily accessible internal database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts can come up with the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Shreveport Louisiana or to find out additional information about Progent's online support programs, contact Progent at
Remote Technical Services Available from Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive array of technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to companies in Shreveport include:
Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Progent also can deliver a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or adding occasional online staff to work with your in-house Call Center team during high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Shreveport Louisiana fast access to a large network service group with years of experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid driver of business performance, and Progent's goal is to resolve and not simply record IT problems.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac systems by providing remote consulting services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Shreveport Louisiana online network monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments powered by a variety of platforms.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
City | Address | Phone | Link |
Baton Rouge | Executive Offices of Baton Rouge, 804 Main Street Baton Rouge, LA 70802 United States |
(225) 532-4100 | Baton Rouge Network Support Services |
New Orleans | 1340 Poydras Street, Suite 1770 New Orleans, LA 70112 United States |
(504) 684-2333 | New Orleans Network Support Services |
Shreveport | 401 Market St Shreveport, LA 71101 United States |
(318) 693-1900 | Shreveport Network Support Services |