For small and midsize businesses in Shreveport Louisiana, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online support services offer exceptional value because they have the real-world experience and the sophisticated tools to resolve most network issues quickly. This reduces direct costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and field-proven methodologies which permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your company's environment remotely without breaching system security.
Progent's sophisticated service reporting system includes comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of support delivered to every client by any consultant. This database of problems and solutions is structured as a readily accessible internal database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts can come up with the best solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Shreveport Louisiana or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive array of technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to companies in Shreveport include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking professionals, and certifies a person's technical skills at the master level. Cisco CCIEs can deal with even the most difficult issues surrounding network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs offer excellent value because their broad expertise enables them to resolve even the most intractable problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for severe network infrastructure issues that are lowering worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE engineers can interface to your environment via the latest on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist you to recover quickly following a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; building safe techniques for remote and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Shreveport Louisiana Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are intended for small businesses who don't have the money or time to assemble and manage an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with professional telephone support plus the available expertise to escalate complex tasks to advanced engineers.
Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or adding occasional online staff to work with your in-house Call Center team during high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Shreveport Louisiana fast access to a large network service group with years of experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid driver of business performance, and Progent's goal is to resolve and not simply record IT problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides online advanced engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac systems by providing remote consulting services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Shreveport Louisiana online network monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments powered by a variety of platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State