For small and midsize businesses located in Shreveport Louisiana, Progent provides support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where quick solutions somehow end up as major tabs. Progent's penchant for dealing with problems efficiently results in your business spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your network remotely without compromising network security.
Progent's proprietary customer support reporting system includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of assistance rendered to every client by every Progent engineer. This history of issues and repairs is stored as an easily searchable support database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote service specialists can arrive at the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Shreveport Louisiana or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess certified skills in a comprehensive array of technologies. This breadth of capability allows Progent's engineers to tackle almost any problem that may crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical services available from Progent to customers in Shreveport include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide range of information technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy management, and migration from older systems to current MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most complex challenges occurring in network infrastructure planning, deployment, maintenance, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to solve the most intractable problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can get immediate support for serious network problems that are lowering worker efficiency but are not within the experience of your regular computer service personnel. Progent's CCIE support experts can connect to your computer system by means of state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Authorized MS Windows Support
Progent's Microsoft-premier remote service engineers offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover rapidly following a damaging breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Shreveport Louisiana Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small organizations who lack the budget to build and maintain an internal Call Center but who need quick response from a dependable Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Call Center software to meet the unique demands of your business, or adding temporary phone support staff to work with your in-house Help Desk team during unusually busy situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology experts gives your workers in Shreveport Louisiana fast contact with an efficient technical support group with extensive background providing phone consulting and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a significant driver of business efficiency, and Progent's target is to resolve and not just track technical problems.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering support and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To find out additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac environments by providing remote consulting support and training in imaging, sound, and video. Progent's consultants can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Shreveport Louisiana remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging problems before they cause network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State