For small and midsize businesses in Shreveport Louisiana, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the real-world experience and the advanced technology to resolve most information system problems quickly. Efficient support lowers immediate costs since solutions require a smaller number of billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast repairs manage to end up as major tabs. Progent's penchant for dealing with problems efficiently results in your business saving cash.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your computer system without breaching corporate security.
Progent's highly evolved technical support reporting application stores comprehensive documentation of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help provided to every client by every consultant. This archive of trouble tickets and repairs is organized as an easily retrievable internal database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service experts can find optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Shreveport Louisiana or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online consulting engineers have certified skills in an extensive set of disciplines. This wide range of technical skills enables Progent's engineers to tackle virtually any crisis that may take place in a small business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-operating system environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to small businesses in Shreveport include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the master level. Cisco CCIEs can handle even the most difficult issues occurring in network design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value since their depth of experience permits them to fix the most intractable problems quickly. In many instances, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive immediate help for severe network problems that are crippling business efficiency but are beyond the experience of your ordinary IT support resources. Progent's Cisco CCIE engineers can connect to your environment by means of the latest remote troubleshooting technology to provide quick, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's market leading family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security services to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate quickly after a serious breach. Security services offered by Progent cover thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile communication; defending your email system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses often need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Shreveport Louisiana Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk service options for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the resources to build and maintain an in-house Call Center but who want quick communication with an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk Call Center software products to handle the particular needs of your business, or adding occasional phone support staff to reinforce your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Shreveport Louisiana instant access to an efficient network service resource with years of background offering phone help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's policy is to solve and not simply report IT problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the creative components of Macintosh computing by offering phone-based help support and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Shreveport Louisiana remote network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By exposing possible issues before they evolve into network outages, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State