For small businesses located in Shreveport or anywhere in the state of Louisiana, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they have the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers immediate expenses because service calls require a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where fast fixes manage to turn into big tabs. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online help and repair for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.
Progent's highly evolved technical support database system stores extensive documentation for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of all help delivered to each client by any Progent engineer. This database of trouble tickets and solutions is organized as a conveniently exploitable internal database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from vendors' internal engineering staff so Progent's remote consulting experts can come up with the best solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Shreveport or anywhere in Louisiana or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote technical support professionals possess advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage virtually any problem that may crop up in a small business network. Certifications held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help customers with multi-OS environments, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to companies in Shreveport and anywhere in the state of Louisiana include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to deal with the most complex problems surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs offer excellent value since their broad expertise enables them to resolve even the most difficult problems quickly. In common cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can receive timely assistance for severe network infrastructure problems that are impacting business productivity but are outside the experience of your regular network support group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system using advanced remote support tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-certified online support professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security consulting services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Shreveport Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the resources to build and maintain an internal Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or improving your current organization, evaluating or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Shreveport or anywhere in the state of Louisiana instant assistance from a reliable technical support group with years of background delivering phone help and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's aim is to fix rather than just report technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff can supply online professional engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative facets of Mac environments by providing remote consulting services and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your IT support is proactive rather than reactive. By spotting possible trouble spots before they result in downtime, remote monitoring can ward off disruptive and expensive network crises. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on multiple operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State