For small and midsize companies in Shreveport or anywhere in the state of Louisiana, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support services represent exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls take up fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to link to your company's environment remotely without compromising corporate security.
Progent's highly evolved technical support reporting application maintains detailed records for the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of services delivered to every Progent client by every Progent consultant. This archive of anomalies and fixes is structured as a readily accessible support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Shreveport or anywhere in Louisiana or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote network support engineers possess credentials in an extensive set of products and technologies. This broad scope of IT skills allows Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support businesses with multi-OS networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services Offered by Progent to small businesses in Shreveport and throughout the state of Louisiana include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most complex challenges associated with network infrastructure planning, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to solve the most difficult problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for complex network issues that are hurting worker productivity but are outside the scope of your local network support resources. Progent's CCIE engineers can interface to your network using state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP security consultants offer a range of security services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to clean up quickly after a damaging penetration. Security support services available from Progent cover comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies often need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your Shreveport Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller organizations who lack the money or time to support an in-house Call Center but who need quick response from a reliable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest technical problems, or be ready in overflow situations when your other resources are swamped.
Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to address the special needs of your corporation, or providing occasional phone support personnel to work with your internal Call Center team to handle unusually busy events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network experts offers your customers in Shreveport or anywhere in the state of Louisiana fast access to a reliable network service resource with substantial background providing telephone-based help and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's policy is to resolve rather than just record IT issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers online advanced consulting support and training in key business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out more about Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the artistic components of Mac computing by providing remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By detecting looming issues before they evolve into network outages, proactive monitoring can ward off stressful and expensive network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate multiple platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.