For small businesses located in Shreveport or anywhere in Louisiana, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. This lowers immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow turn into large invoices. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of customized tools and proven processes that ensure the highest degree of effectiveness for online help and repair for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to access your company's system without compromising system security.
Progent's sophisticated customer support reporting application maintains thorough records for the service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance delivered to every customer by any consultant. This history of trouble tickets and repairs is structured as a quickly accessible proprietary database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' internal engineering staff so Progent's remote consulting experts can arrive at the best solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Shreveport or anywhere in Louisiana or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote technical service professionals have certified skills in an extensive array of disciplines. This breadth of capability allows Progent's consultants to resolve almost any emergency likely to occur in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support available from Progent to companies in Shreveport and throughout the state of Louisiana include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult challenges associated with network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most intractable problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive timely assistance for serious network problems that are lowering business efficiency but are not within the scope of your regular IT maintenance personnel. Progent's Cisco CCIE consultants can connect to your computer system via advanced on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote PC desktop services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist you to clean up quickly after a serious breach. Security support services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; building secure techniques for remote and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Shreveport Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center programs for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who need quick access to a dependable Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or improving your current one, identifying or modifying Help Desk software to address the unique requirements of your corporation, or providing occasional online staff to supplement your in-house Help Desk Call Center team to deal with high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Shreveport or anywhere in the state of Louisiana rapid assistance from an efficient network service group with years of experience offering telephone-based support and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's intent is to fix rather than merely record network issues.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides online professional consulting support and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Excel. For additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative aspect of Mac environments by offering phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Shreveport, or anywhere in the state of Louisiana, remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent for your environment so your computer support is proactive rather than reactive. By uncovering emerging issues before they cause network outages, remote monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a combination of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.