For small businesses located in Shreveport or anywhere in Louisiana, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers represent excellent value because they have the practical experience and the sophisticated technology to solve most information system problems rapidly. This lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where quick repairs manage to turn into big tabs. Progent's penchant for dealing with problems efficiently translates into your company saving money.
Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which allow the highest degree of efficiency for remote help and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your company's environment without breaching network security.
Progent's powerful service reporting application includes detailed records describing all support that Progent's clients have received. Progent's authorized consultants have access to the records of assistance provided to each customer by any Progent engineer. This archive of problems and resolutions is organized as an easily searchable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote service experts can come up with the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Shreveport or anywhere in Louisiana or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to handle practically any crisis that may take place in a small company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help companies with mixed-OS environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to clients in Shreveport and throughout the state of Louisiana include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates an individual's technical skills at the master level. CCIEs know how to handle the most difficult problems encountered in network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their deep experience allows them to resolve the most intractable problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can receive timely help for complex network problems that are hurting worker productivity but are outside the comfort zone of your local computer maintenance providers. Progent's CCIE engineers can connect to your environment via state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-qualified online service engineers offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of remote PC desktop support services including Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified System Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a variety of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to clean up rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small businesses often request. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Shreveport Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who lack the money or time to build and maintain an internal Help Desk but who want quick response from an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the most difficult technical issues, or be ready in hectic situations when your other service providers are too busy.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk application software to meet the unique requirements of your company, or providing temporary phone support staff to reinforce your existing Call Center team to handle demanding scenarios like software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Shreveport or anywhere in the state of Louisiana quick contact with a large technical support group with substantial experience delivering telephone-based help and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid driver of company performance, and Progent's target is to solve and not merely document network issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering support and education in special application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Project, Office Word, and Excel. For more information on Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the creative aspect of Apple Mac computing by delivering phone-based help support and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive and automated. By spotting looming issues before they grow into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.