For small and midsize companies in Shreveport or anywhere in Louisiana, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently results in your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small business computer systems. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's environment without violating corporate security.
Progent's highly evolved service database application keeps detailed documentation describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to every customer by every consultant. This history of trouble tickets and responses is structured as a quickly accessible internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists can find the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Shreveport or anywhere in Louisiana or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical support experts have certified skills in an extensive set of products and technologies. This wide range of capability permits Progent's engineers to address practically any crisis likely to occur in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support services Offered by Progent to clients in Shreveport and anywhere in the state of Louisiana include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and indicates a person's network technology skills at the expert level. CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure design, installation, management, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to fix even the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure problems that are crippling worker efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your environment using advanced on-line support tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service engineers can provide network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's qualified CISM and CISSP security consultants offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate quickly after a serious penetration. Security services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Shreveport Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast access to a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation option for the most difficult network problems, or be available in hectic situations when your other service providers are swamped.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk software to address the particular demands of your business, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding events like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals gives your customers in Shreveport or anywhere in the state of Louisiana immediate communication with an efficient support resource with substantial experience delivering telephone-based consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's target is to fix rather than just record network problems.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative facets of Mac environments by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer support is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.