Shreveport Teleworkers Solutions Support Partner
Solution Design, Integration, Administration and Call Center Consultants
Expanding your at-home workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Shreveport organization to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Shreveport, Louisiana companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for an at-home workforce can be especially complex if you must manage a combination of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from different manufacturers and with a variety of OS software and firmware levels. Progent's background providing online support for both legacy and modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to help your company to implement a high-functioning telecommuting ecosystem include:
- VPN connectivity allows you to create a secure tunnel for authorized at-home workers to use IT resources located at your company data center or in the cloud. Progent can help your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your remote workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable an at-home worker to see and interact with a remote computer's desktop. This gives IT managers significant control over the digital ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for setting up home routers from a variety of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to access their router for work. This can cause performance as well as security problems. Progent can help businesses to resolve these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration assistance.
- Internet connectivity methods impact the performance and reliability of connections between telecommuters and the company data center. Mission-critical applications may require backup Internet connections in the event the primary connection breaks. Progent offers guidance for identifying ISPs, picking sensible service bundles, and integrating redundant Internet access. See Internet access integration services.
VoIP Integration for Telecommuters
Expanding the business phone environment to accommodate teleworkers is critical to maintaining an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or legacy products for VoIP management. Progent can assist businesses of all sizes to plan or tune a remote IP voice environment that provides the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco IP voice environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager manages other mixed media services such as messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and deliver on-demand deployment and debugging expertise.
Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from major vendors enable online discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent's communications experts can assist you to maintain your current voice/video conferencing environment and optimize the experience of your remote employees.
- Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for training. For details about Progent's consulting expertise for Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for exchanging information throughout a corporate network and on a broad range of endpoints. Progent has provided online consulting support for SharePoint and Exchange since their original publication and can assist your company to deploy these flagship collaboration products to maximize the productivity of your remote workers.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-based access to content, business processes, and utilities for searching through enterprise-wide information silos. SharePoint enables you to create protected web portals that enables at-home workforce to view and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, go to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can access them securely via a browser. Included with Microsoft 365, OneDrive enables remote employees to co-edit files. Revisions created offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration for Teleworkers
Progent can provide fast and affordable remote support for enabling organizations to create, maintain and troubleshoot integrated hybrid network models that include physical data centers, telecommuters, branches, plus cloud resources. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud access, authentication, and security.
Azure is a popular family of cloud services that allows you to use infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure features over 100 cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting services for Azure, refer to Microsoft Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity software and cloud services offered on a subscription basis. Office applications and cloud services are provided in a variety of bundles intended for customers ranging from individuals and households to major enterprises. Progent offers quick and easy online contact with experts knowledgeable about Office 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft Office 365, visit Microsoft 365 integration services.
Microsoft 365 Exchange Online is one of the most popular applications in the Office 365 product product suite. Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange experts can provide occasional assistance to get you through challenging IT bottlenecks and also offer comprehensive project management services to make sure your teleworkers have easy and secure access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest source of cloud services. Progent can provide fast and economical online contact with cloud connectivity experts who can help your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's support services for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a leading set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent can assist you to set up VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline identity management for teleworkers with GCP Cloud Identity services. Progent can also help you to use GCP's management technology to administer and track your GCP ecosystem. To find out, see Google Cloud Platform (GCP) integration services.
Help Desk Services for At-Home Workers
A fast, company-wide switchover to a from-home business model, which could be activated by an epidemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit their current tickets, enter information, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Augmentation Service allows your company to supplement your current Call Center team by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the number one PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, visit Progent's Support Desk supplementation Services.
Cybersecurity for Teleworkers
Teleworkers commonly use their own computers and work in a physically unsecured environment. This increases their exposure to cyber threats and requires careful use of firewalls, remote security monitoring, and the enforcement of policies that follow leading practices. Progent's seasoned roster of certified cybersecurity professionals can help your company to plan, deploy and administer a compliant security solution that guards sensitive data in IT networks that incorporate remote workers.
- Firewalls enable you to build a network that can be safely utilized by local users as well as by teleworkers, mobile employees, suppliers, customers, and the public. Next-generation firewall devices allow you to configure and manage different permissions to different groups of users and to expand your IT network and modify your security profile as your company evolves and as network attacks grow increasingly sophisticated. Progent works with both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, visit firewall support services.
- Online Endpoint Security Monitoring makes it easy to watch over the various computers utilized by an at-home workforce and either reject or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on each secured endpoint, monitoring all activity and using state-of-the-art behavioral threat analysis to detect zero-day attacks before they can spread. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted endpoint device from the corporate network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. To learn more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
- Security Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated security analysis scanning for quickly and affordably detecting a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by network security professionals with advanced certifications including CISA, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your IT infrastructure to allow you to design the highest level of security for your telecommuters.
Data Protection for At-Home Workers
Data Protection covers backing up and recovering critical data in order to prevent data loss and reduce restoration time and effort in case of storage system failures due to equipment breakdowns, software hiccups, operator error, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Restore strategies for remote workers must address multiple types of user-owned endpoints. Progent offers fast online access to experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity strategies typically anticipate circumstances that call for a temporary switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning consultants can assist your business to produce, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified solution for protecting critical information by controlling on-premises, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and validate apps on managed devices, push patches and certificates, set up policies for accessing data and resources, manage passwords, establish VPN tunnels, determine how telecommuters share data, set up threat defense, ensure compliance, and wipe sensitive information from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can assist you to use this platform to administer the endpoint computers of your at-home workers, see Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include fast remote provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Shreveport, Louisiana business, call
An index of content::
Top Ubiquiti UniFi WiFi access point Consultant
Ubiquiti UniFi Mobile App Consulting Services
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances running on multiple venues with any number of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent offers the expertise of seasoned wireless consultants who can assist you to determine the benefits of Ubiquiti’s UniFi technology for your business and help you to design, deploy, manage, and troubleshoot your UniFi solution.
Juniper SSG Series Gateway Security Organization
Juniper SSG550M Router Security Consulting
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Online Consulting SharePoint Server
Top Quality SharePoint 2007 Outsourcing
Progent’s Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, teams and data. SharePoint offers a common location for your workers or customers to access, organize, distribute and interact with useful information, files, and applications and to interact with one another. Microsoft SharePoint allows quicker and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they’ve developed in a manner that makes data easy to find, download and re-use. Progent's SharePoint experts can assist you to manage your current SharePoint environment or migrate to the current version of SharePoint.
Network Consulting Office 365 and iPhones
Immediate Office 365 integration with on-premises environments Troubleshooting
Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.
1800 ISR Router Specialist
CRS Core Router Network Consulting
Cisco offers a full product line of routers including appliances designed to deliver the security, bandwidth, and availability demanded by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.
24/7 Engineer ISA Server
Microsoft ISA Server Consulting
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Microsoft Exchange Upgrade Remote Troubleshooting
Exchange 2000 Server Upgrade Technical Consultant
Progent is among the most qualified IT support companies for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small and mid-size companies receive the full benefits of Microsoft Exchange Server 2000 for common scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
Largest Project Methodology Computer Support
Integration Consultants Developing Phase: Pilots
In conducting consulting tasks for corporate customers, Progent uses a structured methodology driven by specified milestones in order to meet budgetary, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All facets are documented to make available a detailed description of technical services delivered and to help in ongoing system maintenance.
Award Winning Cisco Certified Experts Catalyst 6800 Switch On-site Support
Catalyst Switch Upgrade Online Support Services
Progent's Cisco-certified CCIE networking consultants can assist organization to configure, manage, update, optimize and debug Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and move efficiently from legacy appliances to modern models.
Microsoft Exchange 2003 Upgrade Computer Consultant
Microsoft Exchange Upgrade Computer Consultants
Progent's expert consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Workspace ONE Endpoint Management Small Office Network Consulting
Microsoft Computer Network Companies Desktop and Mobile Device Management
Progent's Microsoft-certified engineers can assist you to automate desktop PC update and patch management by providing expertise with administration solutions that include Microsoft System Center Configuration Manager, SMS 2003, and WSUS.
24/7/365 Microsoft Expert Microsoft Access performance tuning Contract Development
Cisco Microsoft Access Integration Firm
Progent can provide economical online support for all releases of Office Access including desktop and browser-based versions and can provide expert help for Access application programming, database migration, performance tuning, report design, and troubleshooting. Progent also can provide tailored webinar training for Office Access programming and database management.
Exchange 2013 Configuration Computer Engineer
Consulting Exchange 2013 Upgrade
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements affect vital IT areas like manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
24/7/365 SCCM 2007 Hardware Inventory Technical Consultant
Microsoft Certified Partner SCCM 2007 Online Help
Progent can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance compliance, and boost worker output by ensuring that operating systems and applications stay up to date, managing licensing, and monitoring resource usage profiles so you can make informed buying decisions. Once you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and implement a smooth move to SCCM 2012.
Dynamics GP Software Outsourcing
Dynamics GP/Great Plains Features IT Consultants
Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management tool based, like all Microsoft financial solutions, on the scalable and popular foundation of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP family, provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is easy to install and configure, and with its modular design you are able to license only the capability you currently require, with the ability to expand clients and enlarge capabilities in the future. Progent’s Microsoft Dynamics GP Software support experts can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as older versions of Microsoft Dynamics GP.
24-7 Remote Support Services MS Virtual Server Administration Website
Help and Support Windows Server 2012 R2 Hyper-V
Progent's network professionals can assist you to analyze the possible advantages of Hyper-V-powered virtualization for your business, perform test installations to validate Hyper-V's operation with your production software, assess your network infrastructure for optimal performance with virtual server solutions, help you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to track and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that maximize network uptime, and provide continuing consulting and maintenance including affordable remote repair and comprehensive Help Desk outsourcing.
GIAC Certified Auditor
SIEM Security Consultancy
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of computer security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security capabilities addressed under GIAC certification such as evaluating infrastructure security mechanisms, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Windows and Solaris IT Consultants
Windows and Solaris Technology Consulting Services
If your office network combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to incorporate your computers into a unified network that permits all your OS platforms to coexist for simple management, seamless dataflow, high availability, enhanced performance, and strong security. Progent's UNIX and Microsoft Windows coexistence assistance services feature IT architecture configuration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, in-person technical support, and Help Desk Call Center support.
IT Outsourcing Best Practices Article
IT Outsourcing and Co-sourcing White Papers
Progent’s IT outsourcing packages provide affordable computer support for medium-size companies. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, deploying a new email platform, monitoring your system, or developing an on-line business solution, outsourcing your network engineering services can reduce expenses and minimize risks, permitting network support expenses to grow in a more linear and manageable manner than is possible by amassing a large, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and robust network architecture for your critical Windows-powered applications such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.
Advantages of IT Outsourcing Article
White Papers IT Outsourcing Example
Progent’s IT outsourcing services offer budget-friendly computer consulting for mid-size organizations. Whether it involves designing network architecture, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or developing a web-based eCommerce application, outsourcing your network technical services can reduce costs and minimize uncertainties, allowing IT support expenses to grow in a more moderate and controlled manner than is feasible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available system foundation for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.
Support and Help SharePoint 2013 Migration
Top Quality SharePoint Business Connectivity Services Remote Technical Support
Progent has been delivering SharePoint consulting services since the initial SharePoint product was published more than a decade ago, and Progent has the scope of IT knowledge to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration environment; decide if an on-premises, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in individual tasks related to your SharePoint 2013 deployment.
Biggest SQL 2008 Support and Help
Help and Support Microsoft SQL 2008 Server
Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT experts as well as to information workers, reducing the complexity of designing, deploying, administering, and accessing enterprise information and database programs in environments ranging from mobile devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2008 call for a network consultant with hands-on experience and wide knowledge in planning and building data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Windows Server 2016 Security and Compliance Help and Support
Windows Server 2016 Disaster Recovery Consultant
Progent's certified IT experts offer Windows Server 2016 integration consulting services to help businesses of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Exchange 2019 DLP Support and Help
Exchange 2019 Data Loss Prevention Support and Integration
Progent can help your organization in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook clients.
Emergency CISSP Certified Security Remote Troubleshooting Computer Support Help Desk
Technical Support Services Help Desk Process
The Help Desk support delivery model used by Progent gives small and midsize businesses an affordable option to reliance on independent consultants by offering extensive technical knowledge accessible to numerous engineering groups, optional 24x7 access to emergency help, fast escalation to world-class engineers for handling the most complex problems, support consistency and dependability, prompt follow through overseen by veteran IT service managers, a selection of convenient techniques for initiating service tasks, and a high level of process transparency enabled by ticket tracking and accessible via a web portal.
System Center MOM Consulting
Microsoft System Center Operations Manager Remote Support
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to fix serious issues uncovered by Microsoft SCOM 2012.
Top Rated VMware Cross vCenter NSX Technology Professional
VMware VMotion Consulting Services
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, deploy, administer and repair VMware vSphere-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility.
Office 365 Excel Specialist
Office Excel 2013 Consult
Progent's certified Office Excel and Office 365 Excel consultants can provide a broad range of remote support services to help you to plan, develop, pilot test, install, manage, and debug business applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to move your existing Excel applications to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers on-demand support to organizations looking for a quick solution to a stubborn issue related to Office Excel and Progent also offers full project management services for upgrading or developing mission-critical application software based on Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the needs of individual users or groups.
Consult Cybersecurity Architecture
ISSAP Certified Cybersecurity Specialist
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough examination and significant work with information security design. ISSAP consultants have in-depth understanding of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, BCP and DRP, and physical security. Progent's ISSAP-premier security specialists can help your business with all phases of secure network architecture.
Computer Consultant BlackBerry Exchange
BlackBerry Exchange Troubleshooting
Progent can provide the expertise of BlackBerry-certified experts who can help small organizations to design, administer, and repair BlackBerry technology affordably and effectively, doing away with the requirement for an in-house BlackBerry expert and reducing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient remote support model, provides small and mid-size businesses a cost-effective solution for incorporating BlackBerry technology seamlessly into their information system.
Technical Support Exchange 2000 Server Upgrade
Consultant Services Microsoft Exchange 2000
Progent is one of the most expert network support firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the advantages of Exchange 2000 for typical situations such as updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
Security Firm Juniper SSL Router
Juniper SA2500 SSL VPN Security Tech Services
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Security Consulting Microsoft Office 2003
Award Winning Microsoft Office System Information Technology Outsourcing Firms
To deliver cost-effective network services for small businesses, Progent has developed full-service computer outsourcing packages that offer small companies quick access to network expertise without requiring you to recruit, educate, and maintain an expensive full-time computer support team. Progent’s IT outsourcing services offer you an affordable alternative for building a secure and reliable environment for your important Microsoft Windows business productivity products including Microsoft Office XP and Office 2003.
Microsoft Exchange 2007 Consultancy
Exchange 2007 Professional
Progent's expert support team can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Solaris with Windows Engineer
Integration Services Windows and Solaris
If you are developing UNIX-based software on a network that includes Windows-based processors, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to focus on your field of strategic expertise while avoiding the constant hassle of managing your company information system. Through the use of smart network monitoring and by delivering remote and on-site support when your business needs it, Progent represents an affordable way for managing an IT system that features excellent dependability, security, and efficiency. Progent's developer support services include comprehensive it outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.
Upgrade Help Exchange 2003 Server
Largest Exchange 2003 Upgrade Consultant
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to complete your move rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design services include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business goals.
24x7 Windows Server 2016 Storage Spaces Direct Support and Help
Microsoft Windows Server 2016 Migration Technology Consulting Services
Progent's certified information technology experts offer Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.
Microsoft Lync Server Instant Messaging Engineer
Engineers Lync Server 2013 certificate management
Progent's Microsoft-certified consultants can help you to assess the benefits of Lync Server 2010 for your business and can help you to plan and carry out a rollout of Microsoft Lync Server that consolidates the control of Instant Messaging and Presence and increases the productivity of your office employees, telecommuters, and smartphone users. Progent can also help you to perform an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server 2010 to improve the team-computing functions of Microsoft Office applications, and offer training and continuing support for Microsoft Lync and other Microsoft technologies.
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