Fast and Affordable Online Technical Support for Shreveport Networks
For companies located in Shreveport or anywhere in Louisiana, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick solutions somehow turn into big invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies that ensure the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your computer system remotely without breaching network security.
Progent's advanced technical support reporting application maintains detailed records of all support that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance rendered to every Progent customer by any engineer. This database of problems and solutions is organized as a quickly retrievable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions in the least time.
Online technical services provided by Progent to companies in Shreveport and throughout the state of Louisiana include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals can provide computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs can deal with the most complex challenges associated with network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value because their deep experience permits them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated remote support tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly after a serious breach. Security services offered by Progent cover comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Shreveport Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants gives your clients in Shreveport or anywhere in the state of Louisiana quick contact with a dependable support group with years of experience providing telephone-based consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's intent is to solve instead of just track network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Shreveport or throughout the state of Louisiana, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help the instant your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Shreveport office has a local freelance consultant or maintains an in-house organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle sudden network crises or particularly complex integration problems.
Details of Progent's Online Computer Support for Shreveport
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer companies in Shreveport or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your organization world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Shreveport and is also ideal for customers in more remote regions of Louisiana that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone support and requires no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services include technology integration, MS Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Development
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that meet the specific requirements of your business.
- Advanced Online Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online access software and expert technicians combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT support, performing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.