Fast Remote Help for Shreveport IT Networks
For businesses located in Shreveport or anywhere in Louisiana, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most information system problems rapidly. This reduces immediate costs since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. Unlike typical online support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where quick repairs somehow end up as substantial bills. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-tested processes which allow the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to interface to your company's system remotely without compromising system security.
Progent's sophisticated technical support reporting system stores extensive histories describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support rendered to every client by every engineer. This database of trouble tickets and repairs is organized as a quickly retrievable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Online services offered by Progent to businesses in Shreveport and throughout the state of Louisiana include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server development, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a person's technical skills at the expert level. CCIEs can handle even the most stubborn problems occurring in network infrastructure planning, installation, maintenance, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to resolve problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using the latest on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity products by delivering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to improve the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile communication; guarding your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad range of information technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Shreveport Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran information technology experts gives your clients in Shreveport or anywhere in the state of Louisiana immediate assistance from a reliable technical support resource with years of experience offering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a significant enabler of company success, and Progent's target is to resolve and not simply track network issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By spotting emerging problems before they expand into downtime, automated monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a variety of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Shreveport or throughout the state of Louisiana, Progent's online network support engineers are ready to provide expert and affordable IT support the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Shreveport business deals with a regular freelance consultant or employs a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to solve unexpected network crises or especially challenging integration projects.
Benefits of Progent's Network Help for Organizations in Shreveport
Progent's online network troubleshooting services enable your Shreveport organization to experience the benefits of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
With most businesses in Shreveport and throughout Louisiana, local network service providers, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network problems. However, serious problems can occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online service professionals offer a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer useful knowledge to increase your ability to handle future problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller offices often depend on independent freelance service providers. While independent consultants carry smaller overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.
- Create a Solid Basis for Smooth Expansion
Companies typically start with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet critical business demands and simplify downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need advice and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.