Immediate Remote Technical Support for Shreveport IT Networks
Fast Online Help for Shreveport SystemsFor organizations in Shreveport or anywhere in Louisiana, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent value because they possess the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies that allow the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your system remotely without violating system security.

Progent's sophisticated technical support reporting application includes detailed records of all support that Progent's clients have received. Progent's staff engineers have access to the history of support rendered to every customer by every consultant. This history of anomalies and resolutions is stored as a readily retrievable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions in the least time.

Online technical support services offered by Progent to customers in Shreveport and throughout the state of Louisiana include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the resources to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or improving your established one, selecting or enhancing Call Center software products to handle the particular needs of your company, or providing temporary online staff to work with your existing Call Center resources to deal with high-demand events like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Shreveport or anywhere in the state of Louisiana instant assistance from an efficient support group with years of background providing phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to resolve rather than merely record IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they result in network outages, automated monitoring can ward off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by multiple OS platforms.
How Your Shreveport Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Shreveport or throughout the state of Louisiana, Progent's phone-based computer support specialists are ready to provide effective and economical IT support the moment your organization has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Shreveport business deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to address unexpected network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Shreveport
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Shreveport or throughout the state of Louisiana the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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