Fast and Affordable Remote Help for Shreveport Information Networks
Immediate Online Support for Shreveport NetworksFor businesses located in Shreveport or anywhere in Louisiana, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into big invoices. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which allow the highest degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your system remotely without compromising system security.

Progent's advanced service reporting system maintains extensive histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to every client by any Progent consultant. This archive of trouble tickets and repairs is organized as a quickly accessible internal knowledge base that enables Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.

Online technical support services provided by Progent to customers in Shreveport and throughout the state of Louisiana include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with an effective Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent addition to your existing Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation alternative for complex network problems, or be ready in overflow circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Shreveport or anywhere in the state of Louisiana immediate communication with a dependable network service group with years of experience providing telephone-based support and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to company success, and Progent's aim is to solve instead of simply report technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based professional engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your computer maintenance is proactive and automated. By anticipating potential problems before they cause downtime, system monitoring can head off disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a variety of OS platforms.
How Your Shreveport Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Shreveport or throughout the state of Louisiana, Progent's online network support engineers can provide professional and affordable IT help the moment your organization needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Shreveport office works with a regular freelance support technician or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or especially challenging integration problems.

Details of Progent's Online Network Services for Shreveport
Progent's online help, Internet-based repair, network security consulting, and network administration services give businesses in Shreveport or throughout the state of Louisiana unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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