Fast Remote Support for Shreveport Computer Networks
For organizations located in Shreveport or anywhere in Louisiana, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without breaching system security.
Progent's powerful technical support database system maintains extensive histories describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any consultant. This archive of anomalies and solutions is organized as a conveniently searchable proprietary database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find optimal solutions promptly.
Online technical support services available from Progent to clients in Shreveport and throughout the state of Louisiana include:
Authorized Windows Experts
Progent's Microsoft-expert remote support engineers offer network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network design, integration, management, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional value since their deep expertise allows them to resolve problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your network by means of advanced on-line troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet APs deployment services, Cisco wireless controllers consulting, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security services to improve the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security support services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Shreveport Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast response from a reliable Help Desk with proficient telephone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to handle complex technical issues, or be available in those situations when your other resources are swamped.
Progent's Help Desk team of experienced information technology professionals offers your workers in Shreveport or anywhere in the state of Louisiana rapid contact with a reliable network service resource with years of background providing phone support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's intent is to solve rather than simply track technical issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Shreveport or anywhere in the state of Louisiana, Progent's online network support engineers can provide expert and economical IT help the instant your business has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Shreveport business relies on a regular independent consultant or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Network Services for Shreveport
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Shreveport or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Shreveport and is also ideal for customers in more remote regions of Louisiana that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and requires no periodic subscription fee for support services provided during normal working hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support for critical business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Software Programming
Apple Mac Integration
Amazon MWS Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that match the special needs of your business.
- Advanced Online Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and expert engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients need instant access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.