Fast Remote Support for Shreveport Computer Networks
Immediate Phone Help for Shreveport SystemsFor organizations located in Shreveport or anywhere in Louisiana, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without breaching system security.

Progent's powerful technical support database system maintains extensive histories describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any consultant. This archive of anomalies and solutions is organized as a conveniently searchable proprietary database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find optimal solutions promptly.

Online technical support services available from Progent to clients in Shreveport and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast response from a reliable Help Desk with proficient telephone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to handle complex technical issues, or be available in those situations when your other resources are swamped.

    Progent's Help Desk team of experienced information technology professionals offers your workers in Shreveport or anywhere in the state of Louisiana rapid contact with a reliable network service resource with years of background providing phone support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's intent is to solve rather than simply track technical issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Shreveport, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of platforms.
How Your Shreveport Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Shreveport or anywhere in the state of Louisiana, Progent's online network support engineers can provide expert and economical IT help the instant your business has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Shreveport business relies on a regular independent consultant or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Services for Shreveport
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Shreveport or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.