Fast and Affordable Online Technical Support for Shreveport Computer Systems
For organizations located in Shreveport or anywhere in the state of Louisiana, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast solutions somehow turn into major bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's advanced customer support database system stores detailed documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help rendered to every customer by every Progent consultant. This archive of anomalies and repairs is organized as a quickly accessible support database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the best resolutions quickly.
Online support offered by Progent to clients in Shreveport and throughout the state of Louisiana include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges surrounding network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to fix problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of sophisticated on-line support technology to perform fast, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of networking appliances by providing services such as:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security support services available from Progent cover thorough information security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert remote support services to help organizations of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of information technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Shreveport Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Shreveport or anywhere in the state of Louisiana immediate contact with an effective network service group with extensive background offering telephone-based support and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a key driver of business success, and Progent's target is to fix instead of merely document technical problems.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, automated monitoring can head off disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Shreveport or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to provide professional and economical IT support the moment your business has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Shreveport company relies on a local freelance consultant or employs a full time organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for Shreveport
Progent's online help, remote repair, network security consulting, and network management services offer offices in Shreveport or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Shreveport and is also ideal for networks in more remote regions of Louisiana that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for phone service and asks for no periodic retainer for support services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support for specific application areas. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that address the special needs of your company.
- State of the Art Online Access Tools
Secure remote access permits Progent's service experts to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote access software and experienced engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.