Fast and Affordable Online Support for Shreveport Louisiana IT Networks
Immediate Remote Technical Support for Shreveport NetworksFor companies in Shreveport Louisiana, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to typical online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes which ensure the maximum level of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to communicate with your company's system without breaching network security.

Progent's proven technical support database system maintains comprehensive histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by any Progent consultant. This archive of issues and solutions is organized as a readily accessible internal database that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' internal product engineers so Progent's remote service experts are able to determine optimal solutions in the least time.

Online technical support services provided by Progent to businesses in Shreveport Louisiana include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your workers in Shreveport Louisiana instant assistance from a reliable technical support group with extensive experience delivering telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's intent is to solve and not merely record technical issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides phone-based advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Shreveport Louisiana online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, system monitoring can avoid stressful and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Shreveport Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Shreveport Louisiana, Progent's online network support engineers can provide effective and affordable IT support the moment your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Shreveport business has a local freelance support technician or maintains a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Shreveport Louisiana
Progent's remote technical help services enable your Shreveport organization to experience the advantages of timely, expert network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic value by becoming more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Shreveport Louisiana, local computer service resources, whether made up of outside consultants or an internal IT staff, can resolve typical technical problems. However, major troubles might strike when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service professionals offer an easy, quick, and economical solution to augment your local help and to convey useful information to increase your capability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants carry less internal costs than big consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Lacking a strong framework, slap-dash fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These badly designed environments need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complex array of technology options capable of promoting business success and improving productivity. These companies do not need a computer engineer who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, in the trenches of IT support, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to each client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    Remote continuous network monitoring, proactive alarms, and periodic analytical reporting are vital to preserving the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has progressed so far that businesses of any size can afford a degree of protection that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost service packages designed to assist your company to identify and fix a most network issues before they can disrupt your business.

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    For corporations with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Certified IT consulting experts and authorized Cisco system consultants can provide a range of network consulting services such as project management, Sarbanes Oxley compliance, site relocations, corporate security, network design, on-site or remote emergency support, and technical support for data center hosting facilities. A Progent IT architect can help you plan a multi-office information system that makes smart use of colocation services and Internet hosting sites. Progentís Microsoft Premier consultants can help major enterprises plan, integrate and maintain massive rollouts of updated releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connection solutions that incorporate simple, high-speed, integrated, and remote networking.

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    Microsoft Expert Integration Support Exchange 2013 Management

    Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact vital facets of IT including ease of administration, availability, compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange 2013.

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    Progentís Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, offering you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

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    Progent is structured to provide comprehensive online consulting for all major technical areas associated with small company information systems and offers an array of vital, on-demand support services including a part-time Chief Information Officer to provide advanced planning and budgeting skills, a Call Center for help desk support, 24x7 remote monitoring, spam/virus filtering as a managed service, best-practices project management for major initiatives like office relocations oroperating system migrations, connectivity experts for designing high-performance and robust network infrastructure, certified security specialists to verify information safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to write, customize, or repair mission-critical applications.

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    The Certified Information Systems Auditor credential is an important achievement that indicates mastery in information system security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that consultants undergo an extensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified network security audit professional able to assist businesses in the fields of information systems audit process, information technology enforcement, network assets and architecture ROI, IT service delivery, protection of information resources, and disaster recovery preparedness.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

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    Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security plan, automate network management, assist with creating applications, and build and validate a DR/BC plan.

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    VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM and VMware NSX.

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    Progent's certified Windows Server 2003 consultants can provide network help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, update, and support offerings include network planning, installation, project management, in-person and remote network support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the basis for a powerful but manageable information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires a network consultant with real-world expertise and broad experience in designing and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in deploying, administering, and servicing network solutions powered by the Microsoft SBS line of servers and applications.

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    Progent's Cisco-Certified network engineers can assist you to run Cisco's network management tools alongside a variety of powerful third-party applications to create a comprehensive network management solution in order to keep your environment running smoothly, fully utilize limited resources, guard your data, revive rapidly from device breakdown or malicious assaults, and enable you to expand or reassign network resources sensibly and affordably as your business grows.

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    Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management strategy based on best practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This allows you to have specific mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on time and on budget.

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    Microsoft Dynamics GP 2010 financial software is a comprehensive business management and analytics platform that unifies data and processes throughout your company, interfaces seamlessly with other solutions, and connects employees, customers and vendors regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, eCommerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP 2010.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience assisting small organizations to reduce network downtime by offering cost-effective online consulting support for disaster recovery/business continuity planning, high-availability IT infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progentís business continuity consultants can assist you to develop and validate a sensible business continuity plan that matches your business needs and IT budget. Progentís disaster recovery engineers can help you to architect, implement, and support fault-tolerant technologies including non-stop Internet connectivity, virtualized servers, clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge enterprise-class programs that can give your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.

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    Progent provides live remote instruction for popular client apps and operating systems including Microsoft Office Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction provides the benefits of traditional in-person seminars, such as immediate communication between students and teachers, but avoids the expenses of transportation and the challenge of attempting to synchronize the availability of many trainees. Offered to single students or classes of all sizes, Progent's virtual instruction permits the instructor to conduct the class from an online facility while the clients can be dispersed throughout a campus or across the country. Live online education utilizes powerful learning aids like broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be short and targeted to specific topics or longer in duration and wider in coverage.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's roster of seasoned IT consultants can help you to design, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and verifying your MetroCluster DR solution to show adherence with information assurance standards and government mandates.

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    Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, reduces long-term support demands, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.

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    Remote 24x7 monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can get a level of protection that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost services designed to help your company to detect and fix a most IT network problems before they can hurt productivity.

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    Progent's consultants offer online and onsite expertise for organizations of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with government and industry requirements.

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  • Amazon MWS integration Contract Programming
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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

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