Immediate Remote Technical Support for Shreveport IT Networks
For organizations in Shreveport or anywhere in Louisiana, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value because they possess the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies that allow the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your system remotely without violating system security.
Progent's sophisticated technical support reporting application includes detailed records of all support that Progent's clients have received. Progent's staff engineers have access to the history of support rendered to every customer by every consultant. This history of anomalies and resolutions is stored as a readily retrievable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions in the least time.
Online technical support services offered by Progent to customers in Shreveport and throughout the state of Louisiana include:
Authorized Windows Expertise
Progent's Microsoft-qualified online service engineers offer computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's network technology skills at the master level. CCIEs can handle even the most stubborn challenges surrounding network planning, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via the latest on-line troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking products. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points deployment help, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to recover quickly following a damaging penetration. Security support services available from Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Shreveport Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the resources to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or improving your established one, selecting or enhancing Call Center software products to handle the particular needs of your company, or providing temporary online staff to work with your existing Call Center resources to deal with high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals provides your customers in Shreveport or anywhere in the state of Louisiana instant assistance from an efficient support group with years of background providing phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to resolve rather than merely record IT problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Shreveport, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they result in network outages, automated monitoring can ward off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Shreveport or throughout the state of Louisiana, Progent's phone-based computer support specialists are ready to provide effective and economical IT support the moment your organization has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Shreveport business deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to address unexpected network emergencies or especially complicated integration problems.
Features of Progent's Remote Network Support for Shreveport
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Shreveport or throughout the state of Louisiana the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Shreveport and is also ideal for customers in more remote areas of Louisiana that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online help and imposes no ongoing subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that meet the unique requirements of your company.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's service experts to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive personal service call. Cutting-edge online connectivity software and experienced technicians combine to enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.