Fast Remote Technical Support for Shreveport Louisiana Networks
For businesses located in Shreveport Louisiana, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve most network problems rapidly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to link to your computer system without violating corporate security.
Progent's proven customer support reporting application keeps extensive histories for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of assistance delivered to each customer by any Progent engineer. This archive of trouble tickets and fixes is stored as a conveniently accessible proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote service experts can find the best solutions promptly.
Online support services provided by Progent to businesses in Shreveport Louisiana include:
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to assist your business to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates a consultant's technical knowledge at the expert level. CCIEs can resolve the most difficult issues encountered in network design, deployment, management, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent value since their deep experience enables them to find solutions for problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of the latest on-line troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.
Progent locations in Louisiana State
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad spectrum of information technologies such as network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Shreveport Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk team of veteran network experts provides your customers in Shreveport Louisiana immediate assistance from a large support resource with years of experience providing phone help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a crucial contributor to company success, and Progent's aim is to fix and not merely track IT problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers online and in-depth consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Shreveport Louisiana online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential problems before they grow into network outages, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Shreveport Louisiana, Progent's online network support engineers can deliver expert and affordable IT support the moment your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your Shreveport company has a local freelance consultant or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve sudden network crises or particularly complicated integration projects.
Features of Progent's Remote Computer Services for Shreveport Louisiana
Progent's online support, remote repair, network security expertise, and system administration services offer businesses in Shreveport Louisiana the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Shreveport Louisiana and is also ideal for networks in more remote regions that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone help and requires no periodic subscription fee for services delivered during regular working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Application Programming
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that fit the special requirements of your company.
- Advanced Online Connectivity Tools
Protected remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise demand an expensive onsite visit. Effective remote access software and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of IT projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The discipline of documenting and organizing service records allows more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.