Quick, Affordable Online Computer Technical Support for Simi Valley, California Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality IT support services to customers who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, seamless virtual office network, sophisticated remote troubleshooting technology, a substantial team of engineers accredited in a broad array of technical disciplines, a Call Center service structure that promotes responsiveness and ensures follow-up, a global group of on-line service professionals, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to solving technical problems in the least time and at the least cost to customers.
For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT support team. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to plan and execute your cloud computing strategy.
Core Technical Areas Supported by Progent for Businesses in Simi Valley, California
Progent offers the support of accredited consultants for all aspects of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Simi Valley, California Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing network support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes rapid support, thorough activity documentation, dependable follow-up, and strict expense monitoring across a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's network consultants allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online computer support services.
- Onsite Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more about how to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability network consulting, server virtualization strategies, plus configuration, programming and support for business applications such as financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as office relocations and major system upgrades, longer term projects like management analytics software programming and customization, database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, security and performance is continually tracked, and systems are regularly backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for customers to migrate to a different support firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for network information security and reporting.
The scope and depth of Progent's engineering team offer a unique array of benefits to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert technical help, but also a consultant with proven methods for fixing real-world network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major bills for quick repairs. Another benefit of granular invoicing is that your company won't be tempted to allow less critical issues to fester until they grow into major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of documenting and organizing service records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Simi Valley, California company wants to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).