Expert Online Service for Simi Valley, California Small Business Computers from Certified Engineers
Small companies have traditionally been overlooked by major IT support firms. Some small companies allow themselves to grow dangerously dependent on freelance consultants or small support firms who lack the size or broad knowledge to react quickly or efficiently to network emergencies. Still other small companies resort to giant support firms that employ personnel able to provide standardized solutions to common issues but who are missing the experience and versatility to handle the variety of configurations and lack of standardization typical of small company IT systems.
Progent's time-tested methodology for delivering affordable and successful technical service to small companies has made Progent among the top Microsoft-certified network service firms in the industry. Progent has provided online help to businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT service staff. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud strategy.
Primary Practice Areas Supported by Progent for Business Networks in Simi Valley, California
Progent's group of industry certified support professionals offers support for all facets of information systems found in businesses of any size. Technologies supported by Progent in and around Simi Valley include:
Support Delivery Alternatives Available for Simi Valley, California Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism promotes fast response, thorough activity records, consistent follow-up, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.
- On-site Service
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: hands-on support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require fast and reliable access to an online Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Since small and midsize businesses typically are constrained by tight IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Contact Center Services can be the most efficient option to ensure that small business information networks stay productive. Read more details about Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection consulting, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and support for business programs such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major software upgrades, extended projects like business information application programming and customization, database software development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL in order to provide small companies with greater levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems are regularly archived and available for full and prompt recovery. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition simple for customers to migrate to a different support firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the multi- OS and loosely standardized environments common with small companies, and retains ownership of the licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online consulting to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for network information protection and reporting.
The breadth and depth of Progent's consulting staff offer a powerful set of benefits to companies wishing to increase the business value of their information system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a consultant with field-tested methods for resolving actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids major invoices for quick repairs. An additional benefit of granular invoicing is that you will not be tempted to permit incipient issues to fester until they become big ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation given by every staff member to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house support personnel gain when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Simi Valley, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).