Simi Valley, CA Online Support from World-class Computer Service Professionals
Progent's computer network support services can deliver your Simi Valley, CA company budget-friendly and reliable support from world-class information technology professionals. By providing network support help when you need it, providing specialized expertise for vital technologies, offering unique support such as automated network monitoring, and invoicing only for services you use, Progent gives your Simi Valley, California business an affordable solution for maximizing the productivity and profitability of small-scale business information systems. Whether you maintain an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to build and maintain a robust and secure information system and to have fast availability of the experienced help usually restricted to enterprises who can afford a large internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network service team. This can cut costs and help meet schedules for big projects such as application programming, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Simi Valley, California
Progent's team of world-class consultants provides support for virtually all facets of network systems deployed by businesses of all sizes. Areas served by Progent in and around Simi Valley include:

Support Delivery Options for Simi Valley, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, reliable follow-up, and strict expense control for an array of network service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small businesses the ideal combination: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for on-site support calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Because small and midsize businesses usually have tight IT funds and can spare little management bandwidth for handling IT support, Progent's Helpdesk Services can be the most efficient way to ensure that small business computer systems stay up and running. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus integration, customization and training for small business applications such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including office moves and major system upgrades, longer term initiatives such as management reporting software development and customization, database application programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small businesses with greater degrees of reliability, security, and performance than is possible with the type of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to migrate to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Simi Valley, California Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed support organizations or freelance engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, small businesses sometimes rely excessively on independent consultants. Though freelance service engineers carry lower expenses than more substantial support firms and can afford to bill apparently smaller rates, freelancers are frequently stretched to far to react quickly to critical network problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the absence of replacement staff may require your company to go without help in case of a crisis. As your small business expands, system downtime or problems with critical programs become more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost output. Also, when freelance consultants confront new technologies, the lack of a large consulting team to count on for help forces them to learn with the meter running while your business winds up footing the costs for their ongoing training.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    Many smaller support organizations or freelance consultants specializing in small business network support may excel at providing routine solutions but don't have the seasoning to deal efficiently with complex network environments with a variety of operating systems, numerous offices, Voice over IP implementations, remote workers, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your business because enterprise environments are inherently complex, support problems demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven processes.

  • Build a Solid Basis for Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong basis, a sequence of ad hoc repairs often get thrown onto of a tenuous structure. As a business evolves, reliability and scalability problems can undermine the success of the business. Such networks require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to a network environment that will act as the solid basis to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller companies require direction and education to navigate through an increasingly complicated array of IT alternatives offered for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting support services with the genuine needs of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a client.

How to Contact Progent
If your Simi Valley, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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