Simi Valley, CA Online Support from Certified Computer Troubleshooting Professionals
Progent's network troubleshooting services can provide your Simi Valley, CA business cost-effective and consistent support from world-class network experts. By delivering network consulting service when you require it, providing advanced expertise for line-of-business applications, delivering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Simi Valley, California business an economical alternative for maximizing the business value of small office networks. Whether you have an onsite system, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to create and maintain a reliable and secure information system and to benefit from fast access to the skilled consulting usually restricted to businesses who can maintain a sizeable internal information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your company to design and implement your cloud strategy.
Primary Practice Areas Serviced by Progent for Simi Valley, California Business Networks
A Microsoft-certified Partner IT service company with a large team of Cisco Certified CCIE network infrastructure consultants and Apple certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Simi Valley, CA companies for a wide array of computer technologies including:
Service Delivery Alternatives Available for Simi Valley, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity records, consistent follow-through, and strict cost control across an array of network service delivery modes that include online troubleshooting, in-person help, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network support services.
- Onsite Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and support for business applications such as financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects including office relocations and massive system upgrades, extended projects like business reporting software programming and support, relational database application development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition easy for clients to migrate to a different support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Simi Valley, California Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT consulting enable small companies to sidestep the pitfalls related to excessive dependence on thinly staffed service firms or independent consultants.
Teaming with Progent allows your company to:
- Prevent Over Reliance on Individual Consultants
For IT support, smaller businesses often depend heavily on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, freelancers are occasionally unable to react quickly to critical network problems. If a freelance consultant is occupied with different client, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for help during an emergency. The more your company grows, network downtime or difficulties with critical applications become more costly. The money you thought you were saving on an independent consultant can be eaten up fast because of lower productivity. Also, when independent engineers confront new technologies, the lack of a big consulting group to depend on for advice requires them to learn with the meter running while your business winds up footing the bill for their continuing education.
- Gain Access to Experts in Sophisticated IT Solutions
Many smaller support organizations or freelance consultants who concentrate on small business network consulting may excel at delivering routine fixes but don't have the seasoning to deal efficiently with complicated IT infrastructures with a variety of platforms, numerous sites, VoIP systems, remote workforces, integrated accounting and operational applications, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues require in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for industry-tested best practices.
- Build a Firm Foundation for Growth
Small companies often begin with a network cobbled together on a shoestring budget. Without a solid basis, a series of band-aid repairs commonly get thrown on top of a weak foundation. As a company evolves, reliability and scalability problems can undermine the productivity of the business. These environments need proper assessment, intelligent business planning, and in-depth experience to migrate to an IT environment that will act as the solid basis to meet critical business needs and support future growth.
- Work with Solution Finders, Not Product Resellers
Small businesses require guidance and education to navigate through an ever more complicated array of IT options available for accelerating growth and improving productivity. Businesses do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match technical support with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a client.
How to Contact Progent
If your Simi Valley, California business needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).