Fast, Low-cost Remote Computer Help for Simi Valley, California Small Businesses
For more than twenty years, Progent has specialized in delivering world-class IT support services to clients with small-company budgets. Progent has developed a powerful service system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of consultants certified in a wide range of technical disciplines, a Call Center operational model that promotes efficiency and ensures follow-up, a global group of remote troubleshooting experts, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to resolving network issues in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service group. Co-sourcing can cut costs and help meet schedules for big projects like application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your company to design and execute your cloud strategy.
Main Technologies Serviced by Progent for Office Networks in Simi Valley, California
Progent's nationwide team of industry certified experts offers help for virtually all aspects of network technology deployed by businesses of any size. Practice areas served by Progent in Simi Valley include:
Service Delivery Alternatives for Simi Valley, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service records, reliable follow-through, and tight expense control for a range of IT support delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's online network troubleshooting services.
- On-site Service
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more details about how and why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, see Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business programs such as financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended projects like management information application development and support, relational database software development and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of availability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and managing the systems needed for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for customers to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the mixed- OS and non- standardized networks common with small businesses, and retains control of the software in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting support to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Simi Valley, California Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate IT support allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support firms or freelance consultants.
Working with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For IT services, small companies sometimes depend excessively on individual engineers. Although individual service providers carry lower overhead than more substantial IT service firms and can typically charge nominally smaller fees, freelancers are sometimes stretched to far to respond rapidly to critical network problems. If a freelance consultant is busy with different client, ill, on vacation, or in class, the lack of replacement personnel may force your company to go without assistance during an emergency. As your small business grows, system unavailability or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lost output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting group to fall back on for assistance requires them to train on the job while your business ends up with the bill for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
Many small service firms or freelance consultants specializing in small company IT consulting are capable of providing connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT infrastructures that have a variety of platforms, numerous locations, Voice over IP systems, remote clients, integrated accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large team of experts can be valuable to your small business because enterprise networks are inherently complicated, integration issues demand thorough knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-proven leading practices.
- Build a Firm Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc fixes commonly get tossed on top of a tenuous structure. As a business grows, stability and scalability issues can undermine the success of the organization. These environments need proper evaluation, intelligent business analysis, and broad-based experience to migrate to an IT environment that can act as the reliable basis to meet critical business needs and support downstream growth.
- Partner with Solution Finders, Not Resellers
Smaller businesses need direction and insight to work through an ever more complicated array of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align technical support with the real interests of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a small business.
If your Simi Valley, California business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).