Simi Valley, CA Remote Help from World-class Network Troubleshooting Consultants
Progent's network troubleshooting services can provide your Simi Valley, CA business affordable and reliable support from world-class IT experts. By providing IT consulting service when you require it, offering advanced knowledge for mission-critical technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Simi Valley, California company an economical alternative for maximizing the productivity of small office information systems. If you run an onsite system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations to create and manage a reliable and secure IT network and to benefit from quick access to the skilled support typically available only to businesses who are able to maintain a large in-house IT organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service staff. This can save money and help meet schedules for big projects such as application development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.

Popular Practice Areas Serviced by Progent's Consultants for Business Networks in Simi Valley, California
Progent's national team of certified support professionals offers assistance for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in and around Simi Valley include:

Support Delivery Options Available for Simi Valley, California Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support is built on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, reliable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small companies affordable access to enterprise-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability network design, virtualization strategies, plus integration, programming and support for small business software such as accounting, operations, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site moves and major system migrations, extended initiatives like business analytics software development and support, relational database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for customers to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the multi- platform and non- standardized environments typical of small companies, and retains control of the licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory mandates for IT data security and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of advantages to companies trying to increase the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the forefront of network support, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only expert IT capability, but also a consultant with proven methods for fixing actual network problems quickly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for fast solutions. Another benefit of granular pricing is that you will be less inclined to permit less critical issues to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation given by every staff member to every client. The practice of detailing and archiving service records allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who won’t release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Simi Valley, California business wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provides IT support for medium size businesses with 100 to 250 system clients. The mid-size business or office has typically been an underserved part of the market for IT support services. The overhead and support access models of major third-party support organizations make them too costly for the typical small company or small medium business (SMB), which usually has a modest information technology budget with which to support an IT network whose complexity and capability are often comparable to the networks of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 server monitoring, significantly reduces the network maintenance costs of a small-medium business while offering the small company with enterprise-level service from professional, world-class experts knowledgeable in a broad range of small business network solutions. If your mid-sized company or small business is looking for levels of network support appropriate by a mid-size organization without paying big-company costs, contact Progent.

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