Quick, Low-cost Online Computer Help for Simi Valley, California Small Companies
For more than two decades, Progent has specialized in delivering enterprise-quality network support services to customers who have small-company budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, custom remote troubleshooting technology, a large pool of engineers accredited in a broad array of technical practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide team of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture focused on fixing technical issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT support group. This can reduce expenses and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Simi Valley, California Office Networks
As a Microsoft-certified Partner IT service company with a large group of Cisco Premier CCIE networking experts and Apple accredited consultants, Progent provides emergency assistance and low-cost remote consulting to Simi Valley, CA small businesses for a wide range of computer technologies including:

Support Delivery Alternatives for Simi Valley, California Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, consistent follow-up, and tight expense control across an array of IT support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, refer to Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term initiatives like management reporting software development and customization, relational database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Simi Valley, California Businesses
Progent's size, scope of technical expertise, and experience with corporate IT support enable small businesses to avoid the problems related to excessive dependence on small service organizations or independent engineers.

Working with Progent's Experts enables your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses often depend excessively on independent engineers. Although freelance service engineers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, they are sometimes spread too thin to respond rapidly to critical problems. If an independent consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance in case of a crisis. As your company expands, system unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can be eaten up fast due to lost productivity. Also, when independent consultants confront unfamiliar technologies, the unavailability of a large consulting team to depend on for advice forces them to train on the job while your company winds up with the costs for their continuing training.

  • Have Access to Expertise in Advanced Network Solutions
    Many smaller support firms or independent engineers who concentrate on small company network support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, multiple offices, Voice over IP implementations, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your business because big-company networks are inherently complex, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a proper basis, a series of band-aid fixes commonly get thrown onto of a tenuous structure. As a business grows, reliability and scalability issues can obstruct the success of the business. These networks need proper assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need guidance and insight to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your Simi Valley, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Online Support Services Microsoft System Center Operations Manager
    24x7x365 MOM 2007 Support and Help

    Small to middle size businesses can now get all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to provide small and midsize business networks enterprise-class reliability, protection and productivity.

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    Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

  • Apple Mac Directory Harvest Attack Defense Network Security Testing Consultancy Mac Network Security

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    Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running throughout multiple venues with thousands of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent offers the expertise of seasoned wireless consultants who can assist your organization to determine the benefits of UniFi products for your business and help you to plan, install, manage, and troubleshoot your UniFi ecosystem.

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  • Networking Server Consulting Simi Valley, CA
  • Award Winning Lync Server 2013 Mirrored Back End Servers Consulting 24/7 Lync Server 2013 VoIP Consultancy
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  • Remote Help Desk Information Technology Consultant Simi Valley, CA
  • Cisco ASA 5500-X Firewall with Firepower Online Troubleshooting Support ASA Firewall
  • Cisco Architecture Manage Cisco Security IT Consultants

    • Remote Troubleshooting Windows Server 2008 DirectAccess
    24/7 Windows Server 2008 Hyper-VI Network Consulting

    Progent's certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, create test programs and migration plans, install Windows Server 2008 with your network environment and workload, train your IT personnel how to use enhanced management tools, and deliver ongoing consulting and support via affordable alternatives such as Helpdesk support and online technical assistance.

  • Cisco Firewall Integration Integration Services Cisco Experts Adaptive Security Device Manager Online Consulting
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    • Immediate Co-managed Service Desk Support and Integration
    Virtual Service Desk Engineer

    Progent's Standard Help Desk Services provide a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Help Desk services are provided at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

  • Cisco PIX Firewall Migration Remote Consulting Support PIX Firewall Migration
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    • After Hours UNIX Online Network Setup
    Sun Solaris Remote Specialists

    Progent offers nationwide remote technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX and Microsoft technology. Online technical support offers optimum leverage for your IT dollar by protecting user efficiency and shortening the time billed for computer repair services. Sophisticated remote support tools and experienced technicians and consultants allow Progent to solve most network issues without squandering time and money by going to your location. In most of situations your network problems can be remediated by telephone or through a mix of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISSP certified security professionals to help with the most difficult system problems.

  • Consultants Linux BSD Server Migration Specialists
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    • Wireless Security Engineers
    Security Consulting

    Progent offers expertise for security testing products including Microsoft Baseline Security Analyzer for running a variety of programmed network testing scans to uncover possible security gaps. Progent has extensive knowledge of network auditing tools and can help you to understand testing reports and respond effectively. Progent can show you how to design security into your business processes, configure scanning tools, define and deploy a protected system environment, and suggest policies to maximize the safety of your network. Progent's security consultants are ready to assist you to configure a firewall, implement safe remote access to email and data, and install VPN. Progent's qualified security engineers can also validate the security of web software and can provide comprehensive security audits of company-wide security to determine your organization's compliance with key international security standards such as HIPAA, PCI, and ISO 17799.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite technical support to help you to fix critical issues uncovered by SCOM 2012.

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    Progent provides technical services for medium size companies with 100 to 250 system clients. The mid-size company or office has typically been an overlooked part of the market for IT consulting expertise. The cost structures and service access practices of large outside support firms make them too costly for the typical mid-size business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an IT network whose advanced technology and sophistication are frequently similar to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual network infrastructure and proactive server monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while providing the mid-size organization with enterprise-level service from certified, world-class consultants with background in a broad array of small business network solutions. If your medium size company or small business is searching for levels of IT support needed for a mid-size office without paying enterprise prices, you need Progent.

  • Email Quarantine Consult ProSight Email Virus Filtering Services

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    For small and midsize businesses, computer security and information assurance and regulatory compliance is excessively complicated to master yet too risky to ignore. The largest biggest enterprises have been hacked, and the leading cloud services have occasionally been knocked out. It seems like there's nowhere to run. Progent has made it affordable for smaller organizations to carry out vital IT security tasks effectively by offering the benefit of billable time to the nearest minute without any minimum charge for online support. You have access to a world-class information expert to deliver just the help you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any aspect of network security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and creating a comprehensive security strategy.

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    Progent's Microsoft-certified consultants have more than 10 years of experience providing email solutions for customers that range from small offices to large corporations. Progent provides affordable support for all editions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email systems, and implement off-site and mobile email access. Progent’s Microsoft Exchange support services can assist you in designing and executing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, Vista, and Windows XP desktops running Office Outlook and can help you integrate Outlook Web App for all major browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.

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    Progent offers the support of Microsoft-certified consultants as well as experienced software developers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and security professionals to help you to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

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    System Center 2016 delivers important enhancements in the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

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    Support Comprehensive Event Management

    Progent offers a variety of network support bundles for small businesses. These IT outsourcing and network monitoring services are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager, a next-generation network and IT support software platform that monitors the reliability, throughput, and safety of your network and isolates incipient troubles before they can disrupt your system. With Progent's affordably priced network support programs, small companies can choose a simple co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.

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    Progent's Microsoft-certified experts can help you evaluate the business case for deploying Microsoft SharePoint Server 2007, consult with you on the appropriate edition of SharePoint for your circumstances, offer configuration and integration expertise, assist you to set up MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and custom application programs to work with SharePoint 2007, develop a company-wide security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk services.

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    Progent offers the part-time assistance of a veteran CIO who can offer strategic direction to help you pick and maintain network technology to match your present needs and that can serve as a firm basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic leverage to companies who want to maximize the impact of their IT investment but who are unable or hesitant to add another high-level manager to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to maintain all major operating systems and networking technologies plus a wide range and business applications, Progent is in a unique situation to offer unbiased advice as well as advanced technical support for developing information solutions that match the special requirements of your organization.

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    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two basic solutions for using Windows-only software on an Apple Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a networked Microsoft Windows-based PC to use Windows software and share network resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac system so that you can run Microsoft Windows applications directly. Progent's Mac technology support experts can assist you to maintain these products for running Windows applications on your Apple Macs and can also help your organization to assess and install third-party products for Microsoft Windows platform emulation.

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    Progent’s Microsoft-expert consultants can help you to update your servers or workstations from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of upgrading to 64-bit computing, design an efficient upgrade strategy that minimizes operational disruptions, and offer inexpensive, expert remote help to assist your organization to install 64-bit operating systems and application software on your existing computers.

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    Progent’s wireless consultants can help small businesses plan, choose, evaluate, deploy and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a degree of protection that equals or exceeds wired interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and deploy the wireless connectivity solutions that match your company requirements.

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    Progent can provide fast access to the skills of seasoned Wi-Fi consultants who can help you to determine the value of Ubiquiti UniFi Wi-Fi APs for your company and assist you to design, deploy, manage, and debug your UniFi network. Progent can also carry out a wireless site survey to help you to select, configure, and position Ubiquiti UniFi wireless APs for your required signal coverage and throughput.

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    Microsoft SQL Server 2016 offers major enhancements in performance, capacity, security and compliance, high-availability, BOYD support, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, R language support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help organizations of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.

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    Progent can provide the part-time or temporary services of a seasoned CIO who can provide strategic direction to help your company pick and maintain IT solutions to meet your current needs and that can be a firm foundation for your future growth. Progent's temporary Chief Information Officer services provide economic leverage to organizations trying to maximize the impact of their IT investment but who are unable or unwilling to take on one more high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique position to provide objective recommendations along with advanced technical support for building and maintaining IT systems that match the particular needs of your organization.

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    SQL Server 2014 includes significant enhancements in key areas including speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite consulting services that include system design, configuration, administration, troubleshooting, and application development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.

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    Progent’s Technical Response Center offers low-cost national extended hours online troubleshooting for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone support and online secure network connection to troubleshoot and repair technical problems quickly and economically.

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    Progent can provide the support of a senior specialist with extensive hands-on experience installing, managing, and upgrading immersive telepresence systems from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your in-house network management team, your Internet Service Provider, and your telepresence platform supplier to assist your company increase the strategic value of your video conferencing ecosystem.

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    Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Exchange Server 2007.

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    Global Information Assurance Certification was established in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the security disciplines covered within GIAC accreditation such as evaluating network vulnerability, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent’s IT outsourcing packages offer budget-friendly computer consulting for small organizations. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and eliminate risks, allowing IT support expenses to grow in a more linear and controlled manner than is possible by assembling a large, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and robust network architecture for your critical business software based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.

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    E-Mail Guard is Progent's economical antispam and antivirus managed service that gives small companies world-class defense against spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive library of web-managed spam filtering and antivirus services that defuse email attacks before they can breech the corporate firewall. Perimeter Manager also lets administrators monitor and control their email application, regardless of server platform, hardware type, or geographic location.

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