Simi Valley, CA Online Support from World-class Computer Network Troubleshooting Consultants
Progent's computer help services can provide your Simi Valley, CA company budget-friendly and dependable access to Microsoft and Cisco certified IT engineers. By providing IT support help when you need it, offering specialized knowledge for mission-critical applications, offering unique support such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your Simi Valley, California business an economical option for optimizing the profitability of small-scale office information systems. If you run an on-premises system, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to create and manage a robust and secure information system and to have fast availability of the seasoned support usually available only to corporations who are able to set up a sizeable internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service team. This can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to assist your company to design and implement your cloud strategy.
Primary Technical Areas Serviced by Progent for Business Networks in Simi Valley, California
Progent offers the support of accredited experts for all aspects of information technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Simi Valley, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's paradigm for delivering IT support is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Support Model promotes fast support, comprehensive service documentation, dependable follow-up, and tight expense control across a range of IT service delivery alternatives that include remote repairs, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: in-person support professionals when you need them plus the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how and why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major software upgrades, extended projects like customizing an older MRP system to a current MS Dynamics 365 package, relational database application programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to migrate to another service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can support the multi- platform and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Simi Valley, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate IT support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or individual engineers.
Teaming with Progent's Experts allows your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT services, smaller companies sometimes depend heavily on freelance consultants. Though individual service engineers have lower expenses than more substantial support organizations and can typically bill apparently lower fees, freelancers are occasionally unable to respond quickly to critical network problems. If a freelance engineer is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. The more your small business grows, network unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lost productivity. Also, when independent consultants encounter new technologies, the lack of a large consulting group to rely on for assistance forces them to learn on the job while your organization winds up footing the bill for their ongoing training.
- Have Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service organizations or freelance consultants specializing in small business network consulting may excel at delivering connect-the-dots fixes but lack the background to work efficiently with complicated network infrastructures that have mixed operating systems, numerous offices, Voice over IP implementations, remote workers, integrated financial and operational software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your small business because big-company environments are inherently complex, integration problems require in-depth understanding of in numerous technical areas, and reaching a high degree of stability, availability, and protection requires enterprise-proven leading practices.
- Create a Firm Basis for Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc fixes often get piled onto of a marginal structure. As a company grows, stability and scalability issues can hinder the success of the organization. Such networks need proper assessment, smart strategic planning, and broad-based expertise to upgrade to an IT environment that can act as the reliable basis to meet current business requirements and support future expansion.
- Partner with Solution Consultants, Not Product Resellers
Small companies need direction and education to work through an increasingly complex array of IT alternatives offered for accelerating growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This allows Progent to align technical support services with the genuine interests of clients. Combining network support and product reselling can lead to a situation where the recommended solution is based on a preselected technology rather than being driven by the true requirements of a client.
How to Contact Progent
If your Simi Valley, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).