Quick, Low-cost Online Computer Help for Simi Valley, California Small Companies
For more than two decades, Progent has specialized in delivering enterprise-quality network support services to customers who have small-company budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, custom remote troubleshooting technology, a large pool of engineers accredited in a broad array of technical practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide team of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company culture focused on fixing technical issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT support group. This can reduce expenses and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Simi Valley, California Office Networks
As a Microsoft-certified Partner IT service company with a large group of Cisco Premier CCIE networking experts and Apple accredited consultants, Progent provides emergency assistance and low-cost remote consulting to Simi Valley, CA small businesses for a wide range of computer technologies including:

Support Delivery Alternatives for Simi Valley, California Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, consistent follow-up, and tight expense control across an array of IT support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, refer to Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term initiatives like management reporting software development and customization, relational database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Simi Valley, California Businesses
Progent's size, scope of technical expertise, and experience with corporate IT support enable small businesses to avoid the problems related to excessive dependence on small service organizations or independent engineers.

Working with Progent's Experts enables your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses often depend excessively on independent engineers. Although freelance service engineers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, they are sometimes spread too thin to respond rapidly to critical problems. If an independent consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance in case of a crisis. As your company expands, system unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can be eaten up fast due to lost productivity. Also, when independent consultants confront unfamiliar technologies, the unavailability of a large consulting team to depend on for advice forces them to train on the job while your company winds up with the costs for their continuing training.

  • Have Access to Expertise in Advanced Network Solutions
    Many smaller support firms or independent engineers who concentrate on small company network support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, multiple offices, Voice over IP implementations, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your business because big-company networks are inherently complex, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a proper basis, a series of band-aid fixes commonly get thrown onto of a tenuous structure. As a business grows, reliability and scalability issues can obstruct the success of the business. These networks need proper assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need guidance and insight to work through an ever more complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your Simi Valley, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent offers a variety of network support bundles for small businesses. These IT outsourcing and network monitoring services are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager, a next-generation network and IT support software platform that monitors the reliability, throughput, and safety of your network and isolates incipient troubles before they can disrupt your system. With Progent's affordably priced network support programs, small companies can choose a simple co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.

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