Affordable Computer Help from Microsoft and Cisco certified Consultants for Companies in Sioux Falls, SD
By offering world-class know-how whenever you require it, making available in-depth expertise for critical applications, offering innovative services such as virtual data center hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and reduce service expenses. Progent understands that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to invest heavily in information networks and internal support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to deliver the network support your company needs when you need it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud strategy.
Primary Practice Areas Serviced by Progent for Sioux Falls, South Dakota Business Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE network infrastructure experts and Apple certified consultants, Progent offers emergency assistance and affordable remote consulting to Sioux Falls, SD companies for a broad array of information technologies including:
Service Delivery Alternatives Available for Sioux Falls, South Dakota Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing network support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Service Model promotes rapid response, comprehensive activity records, dependable follow-through, and strict expense control across a range of network support delivery modes that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network support services.
- On-site Service
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small businesses the best of both worlds: hands-on support professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about how to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and training for business programs including financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-time projects including office moves and major software upgrades, extended projects such as management reporting application programming and support, relational database software development and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the world's largest IT companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems are consistently archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of availability and extensibility but that is in addition convenient for clients to migrate to another service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed environments to save significantly on the costs of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for IT data security and reporting.
The scope and depth of Progent's consulting staff offer a unique set of advantages to organizations wishing to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of IT support, performing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for resolving real-world IT problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for fast solutions. Another advantage of by-the-minute billing is that clients are less tempted to permit less critical issues to stay unaddressed until they grow into big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by every staff member to each customer. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
If your Sioux Falls, South Dakota company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).