Fast, Low-cost Online Computer Network Help for Sioux Falls, South Dakota Small Companies
For over two decades, Progent has specialized in providing world-class network support services to customers who have small-business IT budgets. Progent has developed a powerful support solution that includes a cost-effective, tightly connected virtual office network, sophisticated remote repair technology, a large pool of engineers accredited in a broad range of technical disciplines, a Call Center service model that maximizes responsiveness and ensures follow-through, a global team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Main Products and Technologies Supported by Progent for Office Networks in Sioux Falls, South Dakota
Progent's group of certified engineers offers support for all aspects of information systems used by companies of any size. Areas supported by Progent in and around Sioux Falls include:

Service Delivery Options Available for Sioux Falls, South Dakota Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive service documentation, dependable follow-through, and tight expense control across a range of network service delivery alternatives that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix network issues without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the ideal combination: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, high availability it system design, virtual server solutions, plus configuration, customization and training for business programs including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major system migrations, extended projects such as management information application development and customization, database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small businesses with greater levels of availability, protection, and performance than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and ready for complete and rapid recovery. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also simple for clients to transfer to another service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Sioux Falls, South Dakota Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting allow small businesses to sidestep the pitfalls related to over dependence on small support organizations or freelance consultants.

Working with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, small businesses sometimes rely excessively on individual engineers. Although individual support engineers have lower overhead than larger IT service firms and can afford to bill apparently lower rates, freelancers are often unable to respond quickly to urgent network problems. If an independent engineer is occupied with different client, ill, on travelling, or in training, the absence of replacement staff may require your company to go without help during a crisis. As your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly because of lower output. In addition, when independent consultants confront new technologies, the unavailability of a big consulting team to fall back on for advice forces them to train in place while your business ends up footing the costs for their ongoing education.

  • Have Access to Expertise in Complex IT Issues
    The majority of smaller service firms or freelance consultants who concentrate on small company IT consulting are capable of providing routine fixes but don't have the experience to deal efficiently with complex network configurations with mixed operating systems, numerous offices, VoIP implementations, mobile workforces, integrated financial and analytical applications, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are characteristically complicated, integration issues demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes commonly get tossed onto of a weak structure. As a business grows, stability and scalability problems can obstruct the productivity of the organization. Such environments need thorough assessment, intelligent strategic analysis, and in-depth experience to upgrade to a network infrastructure that can provide the solid basis to meet current business requirements and ease downstream growth.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses need direction and education to work through an ever more complicated maze of IT options offered for accelerating growth and improving efficiency. They do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent sells services exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining IT support and product selling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a small business.

How to Contact Progent
If your Sioux Falls, South Dakota company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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