Professional Online Troubleshooting for Sioux Falls, South Dakota Small Business Computers from Certified Consultants
Small companies have traditionally been underserved by large IT service organizations. Many small businesses allow themselves to become dangerously dependent on individual consultants or small support organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Other small businesses resort to giant service firms that employ technicians trained to provide standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information networks.

Progent's proven methodology for providing low-cost and successful technical support to small companies has made Progent one of the premiere Microsoft-certified network service firms in the country. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT service team. This can cut costs and help meet schedules for major projects such as software development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and implement your cloud computing strategy.

Core IT Areas Supported by Progent for Office Networks in Sioux Falls, South Dakota
Progent's group of world-class consultants offers support for all facets of network technology used by businesses of any size. Practice areas supported by Progent in and around Sioux Falls include:

Service Delivery Options for Sioux Falls, South Dakota Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support is built on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough activity records, dependable follow-up, and tight expense control across an array of network support delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to analyze and repair network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses who require prompt and dependable access to a professional Contact Center with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically are constrained by limited IT funds and can provide little executive attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business information systems stay productive. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system consulting, server virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including site relocations and major software migrations, longer term projects such as management information application programming and support, database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small businesses. Because Progent uses the same facilities that support the equipment of many of the world's largest IT companies, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for customers to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Sioux Falls, South Dakota Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate network consulting allow small businesses to avoid the problems related to excessive dependence on small support organizations or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, smaller companies often rely heavily on independent consultants. Although individual service engineers carry lower expenses than more substantial support firms and can afford to charge nominally lower fees, individuals are frequently too overworked to react quickly to critical network problems. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for help during an emergency. The more your small business grows, network downtime or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast because of lost output. In addition, when freelance engineers encounter new technologies, the unavailability of a big engineering team to count on for advice requires them to learn with the meter running while your company ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex Information Technology Issues
    The majority of smaller service organizations or independent engineers who concentrate on small company IT consulting are capable of delivering connect-the-dots solutions but lack the seasoning to deal efficiently with complex IT environments with a variety of operating systems, numerous offices, VoIP implementations, mobile workers, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because big-company networks are inherently complex, support issues demand in-depth knowledge in many technical areas, and reaching a high degree of stability, availability, and protection calls for industry-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a solid architecture, a sequence of improvised repairs often get tossed on top of a weak structure. As a business evolves, stability and expandability issues can undermine the productivity of the business. Such networks require thorough assessment, smart strategic planning, and broad-based expertise to migrate to a network environment that can provide the reliable basis to meet current business needs and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to align technical services with the real interests of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a small business.

How to Contact Progent
If your Sioux Falls, South Dakota company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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