Sioux Falls, SD Remote Support from World-class Network Troubleshooting Experts
Progent's network support services can deliver your Sioux Falls, SD business affordable and consistent support from enterprise-class computer engineers. By providing IT support help when you need it, providing specialized knowledge for vital technologies, offering unique support such as automated network monitoring, and charging only for support you receive, Progent offers your Sioux Falls, South Dakota business an affordable alternative for maximizing the productivity of small office information systems. If you have an onsite datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and manage a robust and safe information system and to benefit from quick availability of the seasoned consulting ordinarily restricted to businesses who can support a large in-house IT group.
For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support personnel. This can save money and help meet schedules for major IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited consultants to assist your company to design and implement your cloud computing strategy.
Key Practice Areas Supported by Progent for Businesses in Sioux Falls, South Dakota
Progent offers the services of certified consultants for all aspects of network technology deployed in small companies. Products and technologies supported by Progent include:
Support Delivery Options for Sioux Falls, South Dakota Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering network support is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, dependable follow-through, and strict expense monitoring for a range of network service delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies typically have tight information technology budgets and can spare scant executive attention for handling IT support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information networks stay up and running. Read more concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network design, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects such as business reporting software programming and customization, database software development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are consistently backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only provides the top level of availability and scalability but that is in addition simple for clients to migrate to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Sioux Falls, South Dakota Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed support organizations or individual engineers.
Working with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, smaller businesses sometimes rely excessively on individual engineers. Although freelance support providers have lower expenses than larger support firms and can typically bill nominally lower fees, individuals are frequently too overworked to react quickly to urgent situations. If an independent consultant is busy with another customer, sick, on travelling, or in class, the lack of backup staff may require your business to wait for help in case of an emergency. As your small business grows, system unavailability or problems with critical programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost output. Also, when independent consultants encounter new technologies, the unavailability of a big consulting group to count on for advice forces them to train with the meter running while your organization winds up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated IT Solutions
Many smaller service firms or freelance consultants specializing in small company IT consulting may excel at providing connect-the-dots fixes but don't have the background to work efficiently with complex IT infrastructures with mixed platforms, numerous offices, VoIP implementations, remote workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your business because big-company environments are characteristically complex, support issues demand in-depth understanding of in many technical disciplines, and reaching a high degree of stability, availability, and security requires industry-proven processes.
- Create a Firm Foundation for Growth
Small companies often begin with a network cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes commonly get piled onto of a weak foundation. As a business evolves, stability and expandability problems can obstruct the success of the business. Such networks need proper assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid basis to handle critical business needs and support downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Small businesses require direction and education to navigate through an increasingly complex array of technology options available for enabling business growth and enhancing productivity. They do not need a network consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting support with the genuine interests of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a customer.
If your Sioux Falls, South Dakota company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).