Affordable Computer Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Sioux Falls, SD
By offering world-class support when you need it, making available specialized expertise for critical applications, offering high-value services like virtual data center hosting, billing solely for services delivered, and charging no setup or retainer fees for standard services, Progent allows your company to increase the business value of your information system and reduce service expenses. Progent appreciates that network security, dependability, and efficiency are just as important to small companies as to major enterprises but that small organizations don't have the leverage to invest heavily in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to provide the IT support your business needs when you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT support team. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Sioux Falls, South Dakota
Progent's team of certified support professionals offers support for virtually all facets of information technology used by companies of any size. Areas served by Progent in and around Sioux Falls include:

Service Delivery Options for Sioux Falls, South Dakota Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, dependable follow-up, and strict expense control across a range of IT support delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details about how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and dependable support from a professional Help Desk with efficient telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since smaller companies typically are constrained by tight IT funds and can spare little management bandwidth for dealing with network support, Progent's Helpdesk Services could be the most cost-effective option to ensure that business information networks are always up and running. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects such as management reporting software programming and customization, database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL to provide small businesses with greater levels of reliability, security, and performance than is possible with the class of on-site data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, protection and performance is continually monitored, and systems are regularly backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition easy for customers to transfer to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps control of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Sioux Falls, South Dakota Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small businesses to sidestep the pitfalls associated with over reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, small companies sometimes depend excessively on independent consultants. Though freelance support engineers carry lower expenses than larger support firms and can afford to charge apparently smaller rates, freelancers are often too busy to respond rapidly to urgent situations. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the absence of backup staff may require your company to wait for help in case of a crisis. As your small business expands, system downtime or problems with critical applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when freelance consultants confront new problems, the lack of a big consulting team to count on for assistance requires them to learn with the meter running while your company ends up with the bill for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many smaller service firms or independent engineers focused on small business network consulting are capable of providing connect-the-dots fixes but lack the experience to work efficiently with complex IT environments that have a variety of operating systems, multiple locations, Voice over IP implementations, remote clients, integrated financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complex, integration problems require thorough knowledge in many technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a strong basis, a series of band-aid repairs often get piled onto of a marginal foundation. As a company evolves, stability and expandability problems can hinder the productivity of the organization. Such environments need thorough assessment, intelligent strategic planning, and in-depth expertise to migrate to a network environment that will act as the solid basis to meet current business needs and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Small companies require direction and education to navigate through an ever more complex maze of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to match technical services with the real interests of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the actual needs of a customer.

Get in Touch with Progent
If your Sioux Falls, South Dakota business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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