Sioux Falls, SD Online Help from Certified Computer Network Service Experts
Progent's computer network troubleshooting services can deliver your Sioux Falls, SD business affordable and dependable support from Microsoft and Cisco certified network experts. By providing network consulting help when you require it, offering specialized knowledge for line-of-business technologies, offering value-added support such as automated server monitoring, and invoicing only for support you use, Progent offers your Sioux Falls, South Dakota business an economical alternative for maximizing the productivity and profitability of small business networks. If you have a local datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and safe information system and to benefit from quick availability of the seasoned support ordinarily available only to businesses who are able to set up a large internal IT organization.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support team. Co-sourcing can save money and minimize technical risks for major projects like software development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited experts to help your company to plan and execute your cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Sioux Falls, South Dakota
Progent provides the support of accredited consultants for all aspects of information technology found in small organizations. Products and technologies serviced by Progent include:
Support Delivery Options Available for Sioux Falls, South Dakota Companies
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's model for providing computer support services is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough service documentation, reliable follow-through, and strict expense control across a range of network support delivery alternatives that include online repairs, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small businesses the ideal combination: on-premises support technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Help Desk Services.
- Consulting Services
Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability it system consulting, virtualization strategies, plus integration, programming and support for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system upgrades, longer term projects like business reporting software development and support, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can assist with complex security projects like SIEM solutions to help companies meet business guidelines and government regulations for network data protection and reporting.
The scope and size of Progent's engineering staff bring a powerful array of advantages to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for solving real-world IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big invoices for fast fixes. Another benefit of by-the-minute pricing is that customers will not be inclined to allow incipient problems to stay unaddressed until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every consultant to every client. The practice of documenting and archiving support activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain in-house support personnel gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Sioux Falls, South Dakota business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).