Affordable Network Support from Microsoft and Cisco certified Experts for Companies in Sioux Falls, SD
By delivering professional know-how whenever you need it, making available specialized expertise for critical applications, providing innovative services like virtual server hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and minimize service expenses. Progent understands that network protection, reliability, and efficiency are just as important to small companies as to major corporations but that smaller companies lack the leverage to spend aggressively in computer networks and in-house service groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to provide the network support your business needs when you require it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your internal network service team. This can save money and minimize technical risks for major IT initiatives like application design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud strategy.

Core IT Areas Supported by Progent for Sioux Falls, South Dakota Office Networks
As a Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE network experts and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Sioux Falls, SD small businesses for a wide range of computer technologies such as:

Service Delivery Options for Sioux Falls, South Dakota Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Call Center structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity records, dependable follow-up, and strict cost control across an array of network support delivery options that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup procedure for new customers to address emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service engineers to give small companies the best of both worlds: hands-on service professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems. For details, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and training for business applications such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with short-term projects such as site moves and major system upgrades, longer term initiatives such as business information software development and customization, relational database software development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange and MS SQL to provide small businesses with greater degrees of dependability, security, and performance than is feasible using the class of in-house data center that is achievable for most small organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is constantly tracked, and systems are consistently archived and available for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also simple for clients to transfer to a different service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online support services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Sioux Falls, South Dakota Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise IT consulting allow small companies to sidestep the problems associated with excessive reliance on thinly staffed service firms or individual consultants.

Working with Progent enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, small companies sometimes rely heavily on individual consultants. Though freelance support providers carry lower overhead than larger support organizations and can typically charge apparently lower rates, individuals are often stretched to far to react quickly to urgent network problems. If a freelance engineer is busy with different client, ill, on vacation, or in class, the lack of backup staff may force your business to go without assistance in case of an emergency. As your small business grows, system downtime or problems with critical programs get more costly. The money you thought you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when independent engineers confront new problems, the lack of a big consulting team to depend on for help forces them to learn in place while your business ends up with the costs for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    Many small service firms or independent engineers focused on small company network support are capable of providing connect-the-dots fixes but lack the experience to work efficiently with complicated IT infrastructures that have a variety of operating systems, numerous offices, VoIP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company networks are by nature complicated, support issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of band-aid fixes often get thrown on top of a tenuous structure. As a company evolves, reliability and scalability problems can undermine the success of the organization. These networks require thorough evaluation, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that can act as the solid basis to meet critical business needs and ease future expansion.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies require direction and education to navigate through an ever more complex maze of technology options available for enabling growth and enhancing productivity. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match consulting support with the real interests of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Sioux Falls, South Dakota business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built physical appliance built by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist you to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda technology.

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Progentís Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to deploy, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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Progent can help you plan and implement an efficient move to Microsoft Dynamics GP so that you preserve your information, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office integration, and reduce productivity disruption by designing and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.

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MS Virtual Server Administration Website Support and Setup

Progent's certified professionals can help you evaluate the potential advantages of Hyper-V-powered server virtualization for your company, conduct test installations to validate Hyper-V's operation with your production software, evaluate your network architecture for optimal operation with virtualization solutions, assist you in moving to Windows Server 2008 and setting up Windows Hyper-V, educate your network management staff to monitor and administer Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, establish and validate business continuity procedures that maximize system availability, and deliver ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk services.

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Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

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Meraki Air Marshal Support and Setup
Meraki AP Management Integration Services

Progent's Meraki Wi-Fi AP experts provide remote and onsite support services to assist businesses of all sizes to design, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security, manageability and availability for wired and wireless clients regardless of their mobility or computing device.

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Security Architecture Consultants
ISSAP Certified Cybersecurity Consultant Services

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough testing and extensive experience with network security architecture. ISSAP security experts have comprehensive knowledge of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all aspects of secure network architecture.

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Cisco Architecture Server Consulting
Cisco Technology Consulting

Progent can provide rapid remote access to Cisco-certified CCIE networking consultants. Progent's CCIE consultants can link to your network using advanced remote support utilities to provide quick and affordable troubleshooting and remediation of urgent network issues.

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Automatic Failover On-site Support
Automatic Fail-over Engineer

Progent's Cisco-certified IT engineers can help you design an economical, 24x7 Internet connection solution that can deliver 24x7 Internet connectivity via a wide array of high availability Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to utilize the most current techniques for fault tolerant Internet connections to implement a cost-effective, completely redundant Internet network with automatic failover and other features to deliver fault tolerant Internet connections.

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MS SQL Design and Installation
Consultants for MS SQL Server

SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of a new generation of high-end programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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Windows Server 2008 Security Network Consulting
Windows Server 2008 R2 Support and Help

Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, scalability, and versatility that improve output of local, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver affordable remote engineering, troubleshooting, and training services to help your company to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.

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Microsoft Hyper-V Virtual Server IT Consultants
Virtual Server Hyper-V Online Consulting

Progent's Microsoft-certified consultants can help you evaluate the potential benefits of Hyper-V-based virtualization for your company, perform pilot implementations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network infrastructure for smooth performance with virtualization technology, assist you in migrating to Windows Server 2008 and setting up Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer world-class consulting help for improving the protection of your virtual machines, design and validate disaster recovery procedures that optimize network availability, and deliver continuing consulting and maintenance including low-cost online troubleshooting and comprehensive Help Desk services.

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GIAC Security Audit Engineers
Microsoft and Cisco Certified Expert Web Application Security Firewall Setup

Global Information Assurance Certification was established in 1999 to validate the skill of network security experts. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the network security capabilities covered under GIAC accreditation including evaluating network security mechanisms, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

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Pennsylvania Small Business Computer Consultants

Progentís Technical Response Center provides national extended hours remote troubleshooting for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer after-hours phone support and online secure computer access to troubleshoot and repair network problems rapidly and economically. The breadth of technical expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the toughest problems to appropriate specialists as required. For critical issues, the Technical Response Center tries to respond to your call for support within one hour.

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SCCM 2012 Windows 2010 Provisioning Outsourcing
SCCM 2012 Upgrade Support

Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy change management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving IT requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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Meraki Air Marshal IT Consulting
Meraki MR32 Access Point On-site Technical Support

Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and support services to help your organization to design, install, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent can also assist you to design and implement hybrid environments that combine local and cloud-hosted services and that deliver seamless connectivity, enhanced security and compliance, unified management, and dependable operation for all your wired and wireless endpoints.

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Microsoft Certified Partner Online Technical Support for Microsoft Windows Server 2003 Cluster
Windows 2008 Failover Cluster Remote Technical Support

Progentís Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive backgrounds helping small organizations to reduce system downtime by providing cost-effective online consulting services for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity consultants can assist you to develop and test an efficient business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery engineers can assist you to design, implement, and support resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, load balancing, transparent off-site backup, and multi-location data centers.

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Project Implementation Professionals Project Pilots Services
Information Risk Evaluation Consultancy
Engineer for Security Evaluation

Progent offers several security packages intended to deliver larger corporations an objective and comprehensive network security assessment from a team of premier security consultants. All Progent's network security assessment packages incorporate a collection of services like network scans from within and from beyond the company firewall, expert analysis of scan results by certified security consultants, creation of a paper explaining the results, plus a live high-level executive summary and an in-depth live review for in-house IT engineers.

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RDBMS Information Technology Consulting Database Administration Technology Professional
Small Office Computer Tech
System Recovery for Small Office

For small companies interested in Progent's network support outsourcing, consulting, or technical support offerings, call 800-993-9400 or send email to information@progent.com.

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Services for CISSP Certified Security Analyst
CISSP Certified Security Systems Engineer Professional

Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of information system security. Progent can implement cost-effective security solutions that protect a small office from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support local, remote, and mobile clients accessing IT resources distributed across multiple physical sites and various clouds.

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Smartphone Computer Consultant
Online Troubleshooting for Smartphone

Progentís professionals offer expertise in multiple technologies relevant to mobile connectivity including network topology, Activesync, wireless protection, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified experts can save your business work and money by using their wireless expertise to show you how to choose and configure wireless connectivity solutions that make sense for your company. Progent can also optimize your network infrastructure so that mobile appliances perform more reliably.

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ransomware preparedness audit Engineer
Professionals for ransomware protection audits

The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block ransomware or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing AV defense and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that reduces your exposure to ransomware and aligns with your company's needs.

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Excel Reporting Coder
Excel Power Pivot Outsourced Programming

Progent's certified Office Excel and Office 365 Excel application consultants offer a broad variety of remote services to assist you to plan, develop, pilot test, deploy, manage, and debug applications based on any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between various versions of Office Excel. Progent can provide on-demand help to clients looking for a fast solution to a stubborn problem associated with Office Excel and Progent can also provide comprehensive project management services for upgrading or developing mission-critical applications built on Office Excel. Progent's affordable online training for Excel can be customized to meet the special requirements of individual users or teams.

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Consultant for Forefront Threat Management Gateway 2010
Forefront Threat Management Gateway IT Consulting

Microsoft Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally administered Internet gateway that acts as a one-server solution for a variety of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut costs and improve recoverability. Progent's Microsoft-certified consultants can help you to design and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also help you to migrate economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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Windows Server Hyper-V 2016 Private Cloud Integration

Hyper-V 2016 incorporates key technologies first developed for and refined on Azure, among the world's biggest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, set up pilot environments to verify the ability of Hyper-V 2016 to support your vital workloads, plan an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a non-disruptive migration plan, train your IT management and support personnel, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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Windows Failover Cluster Technical Consultant
Remote Consulting for Microsoft Windows Server 2008 Cluster

The server cluster technology incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is dramatically redesigned to simplify the installation, setup, and administration of clusters that provide greater levels of network dependability, protection, performance, and flexibility. New or enhanced features include cluster verification, revamped configuration and deployment, unified cluster administration, redesigned cluster infrastructure for maximum uptime, better security and quorum models, elimination of failure points, more disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help you evaluate the business benefits of Windows clustering, plan and implement an installation, train your IT personnel to administer your failover clusters, deliver ongoing consulting and technical help services, and produce and validate a disaster recovery plan.

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FRx Designer

Progent can provide remote and onsite consulting to help your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to planning and implementing an advanced business intelligence environment. Progent's management reporting consultants can help you to support your current reporting system, assist you to upgrade reports and databases from a legacy reporting product to a current solution, and deliver custom online training tailored to your individual requirements. Progentís business reporting and analytics professionals offer expertise in the leading business analytics reporting platforms including the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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Microsoft Windows 7 Consulting Services
Repair Installation for Windows 7 Migration

Progent's certified engineers can provide remote and onsite consulting services to assist your company to manage, support, and repair computers powered by Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, backup and restore, online connectivity, mobile device management, wireless configuration, and remote network monitoring and alerts.

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Exchange Server 2007 Remote Technical Support

Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.

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Our Experts Team provides support in key fields that include Apple OS networking and applications; Support for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and vertical program help; Chief Information Officer, business analyst, and project logistics services; Custom applications design and integration; Web, electronic business, Electronic Data Interchange, and client portal development and deployment; DBM support and performance consulting; Management information consulting; and Telecom systems consulting.

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SCCM 2007 Windows Server Deployment IT Consultant

Progent can assist you to support System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve security, and boost productivity by ensuring that critical applications are always current, tracking product licenses, and monitoring usage patterns to help you make informed purchasing choices. Once you are ready to update your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out an efficient move to System Center 2012 Configuration Manager.

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