Expert Remote Help for Sioux Falls, South Dakota Networks from World-class Consultants
Small businesses have traditionally been overlooked by large network service organizations. Some small businesses permit themselves to grow overly dependent on freelance consultants or small consulting organizations who lack the bandwidth or broad knowledge to react quickly or efficiently to network emergencies. Still other small companies resort to giant service firms that employ technicians taught to offer standardized solutions to common problems but who are missing the experience and technical scope to handle the variety of environments and lack of standardization typical of small business information networks.
Progent's proven methodology for delivering affordable and effective network service to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the country. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing support to supplement the skills of your in-house network support staff. This can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to design and execute your cloud strategy.
Key Practice Areas Serviced by Progent for Sioux Falls, South Dakota Businesses
A Microsoft-certified Partner consulting firm with a world-class group of Cisco CCIE network experts and Apple accredited consultants, Progent provides emergency assistance and low-cost online consulting to Sioux Falls, SD companies for a wide range of information technologies such as:
Service Delivery Options for Sioux Falls, South Dakota Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is based on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, dependable follow-up, and tight cost control for a range of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online network support services.
- On-site Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small businesses the best of both worlds: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Help Desk Services are intended for all businesses who require fast and reliable access to a professional Contact Center with efficient telephone support, remote repair tools, and sufficient technical strength for full problem escalation. Since smaller companies usually are constrained by limited IT funds and can provide scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that business computer systems stay productive. Read more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability network design, server virtualization strategies, plus configuration, programming and support for business programs including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives such as management reporting application programming and support, relational database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the type of on-site data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another service firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for IT information security and reporting.
The breadth and size of Progent's consulting team offer a powerful set of advantages to companies wishing to increase the business value of their IT network within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of technical projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for solving real-world network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick repairs. Another benefit of by-the-minute invoicing is that you are not tempted to allow minor issues to fester until they become big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by every staff member to each customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Sioux Falls, South Dakota business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).