Low-cost Computer Help from Microsoft premier Consultants for Companies in Sioux Falls, SD
By delivering world-class know-how whenever you require it, providing specialized expertise for key business applications, offering innovative services like virtual server hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the business value of your information network and cut support expenses. Progent appreciates that network security, dependability, and efficiency are just as critical to small companies as to large corporations but that smaller organizations don't have the leverage to spend heavily in information networks and in-house service staffs. Progent's basic value proposition is that no network consulting organization can match Progent's capability to provide the IT support expertise your business needs whenever you need it and at a cost you can justify.
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network support staff. This can save money and help meet schedules for big IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to plan and execute your cloud strategy.
Key IT Areas Supported by Progent for Sioux Falls, South Dakota Office Networks
A Microsoft-certified Partner computer support company with a large team of Cisco CCIE network infrastructure experts and Apple certified engineers, Progent offers emergency assistance and affordable remote consulting to Sioux Falls, SD businesses for a wide array of information technologies including:
Service Delivery Alternatives for Sioux Falls, South Dakota Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough service records, consistent follow-through, and strict expense monitoring for an array of IT support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small companies the optimal solution: onsite service professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and dependable support from an online Help Desk with efficient phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can provide little management attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business information systems stay up and running. Learn more about Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects including site relocations and major software migrations, extended initiatives like business information application programming and support, database application programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible with the type of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain updated, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of availability and scalability but that is in addition convenient for clients to migrate to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT data security and reporting.
The scope and depth of Progent's engineering staff offer a powerful array of advantages to customers trying to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute billing is that you will be less tempted to allow minor problems to stay unaddressed until they become major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Sioux Falls, South Dakota company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).