Sioux Falls, SD Online Help from Certified Computer Network Service Experts
Progent's computer network troubleshooting services can deliver your Sioux Falls, SD business affordable and dependable support from Microsoft and Cisco certified network experts. By providing network consulting help when you require it, offering specialized knowledge for line-of-business technologies, offering value-added support such as automated server monitoring, and invoicing only for support you use, Progent offers your Sioux Falls, South Dakota business an economical alternative for maximizing the productivity and profitability of small business networks. If you have a local datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and safe information system and to benefit from quick availability of the seasoned support ordinarily available only to businesses who are able to set up a large internal IT organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support team. Co-sourcing can save money and minimize technical risks for major projects like software development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to help your company to plan and execute your cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Sioux Falls, South Dakota
Progent provides the support of accredited consultants for all aspects of information technology found in small organizations. Products and technologies serviced by Progent include:

Support Delivery Options Available for Sioux Falls, South Dakota Companies
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's model for providing computer support services is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough service documentation, reliable follow-through, and strict expense control across a range of network support delivery alternatives that include online repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small businesses the ideal combination: on-premises support technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Help Desk Services.

  • Consulting Services
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability it system consulting, virtualization strategies, plus integration, programming and support for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system upgrades, longer term projects like business reporting software development and support, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can assist with complex security projects like SIEM solutions to help companies meet business guidelines and government regulations for network data protection and reporting.

The scope and size of Progent's engineering staff bring a powerful array of advantages to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for solving real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big invoices for fast fixes. Another benefit of by-the-minute pricing is that customers will not be inclined to allow incipient problems to stay unaddressed until they become major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every consultant to every client. The practice of documenting and archiving support activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain in-house support personnel gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Sioux Falls, South Dakota business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    For businesses that have a mix of Mac and Microsoft Windows computers, there are two popular alternatives for running Windows-only software on a Mac: an external connection to a physical Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a networked Windows-powered PC to run Microsoft Windows programs and share system resources. Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so you are able to run Windows applications directly. Progent's macOS and Mac OS X technology consultants can help your company to maintain these products for using Microsoft Windows applications on your Macs and can in addition assist your organization to evaluate and configure third-party products for Microsoft Windows PC simulation.

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    Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and support services to assist you to plan, configure, manage, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also help your organization to plan and implement hybrid networks that combine on-premises and cloud-hosted services and that provide seamless connectivity, enhanced security and compliance, streamlined management, and dependable operation for all your mobile and desktop endpoints.

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    Progent can help you to deploy Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller technology.

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    Lync 2013, now called Skype for Business, enables businesses of any size to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and network architects can help you to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future plans, implement Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and on-premises training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified network consulting experts. With Progent's economically priced network support programs, mid-size businesses can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer small and midsize business information systems enterprise-class reliability, protection and performance.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience developing Microsoft ISA Server-based security solutions for information systems with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information protection requirements without adversely limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    If your company runs a Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can help your entire organization in a wide array of security topics including security management procedures, security architecture and models, access control products and methodology, software development security, business processes security, physical security, communications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP define the basic competencies and worldwide standards of knowledge that information security professionals are required to possess. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP certification have the experience and theory to deliver effective security support and engineering help.

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    Progent's Microsoft-certified Windows Server 2000 consultants offer network help and information technology consulting services for the complete family of .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 configuration, optimization, and support services include system planning, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    If your business operates a UNIX, Linux, or Solaris environment or a mixed-platform IT environment, Progent's CISA and CISSP-certified consultants can help your whole enterprise in a broad array of security areas including security management practices, security design and strategies, connection control products and methodology, software development security, operations security, physical security, communications, infrastructure and web security, and workplace recovery preparedness. CISM and ISSAP define the core skills and worldwide standards of knowledge that information security managers are expected to master. These certification offer IT management the assurance that consultants who have earned their CISM or CISSP certification have demonstrated the background and knowledge to deliver effective security management and consulting help.

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    Progent's Solaris family support experts provide small companies and developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of experience offers you a convenient one-stop consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications solution that allows Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    For custom application creation, Progent can supply programming experts to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Microsoft IIS to create company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    If your company operates a Sun Solaris environment or a multi-OS network, Progent's CISM and ISSAP-premier security specialists can assist your whole organization in a wide range of security areas including security management practices, security design and models, access control products and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that network security managers are required to master. These accreditations offer executive management the assurance that those who have earned their CISM or CISSP qualification have demonstrated the background and knowledge to offer effective security support and engineering help.

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    Progent provide businesses of all sizes world-class IT online or onsite consulting services for information systems based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security consulting for businesses varying in size from the small office to the global enterprise.

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  • Les Kent has a 35-year track record of successful network integration, business administration, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions in his roles as as a network designer, programmer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and major enterprises.

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    Progent can help you in all facets of your upgrade to Exchange 2016 such as planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines, databases and logs; setting up HLB for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy change management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. In addition, Progent can help you to create an infrastructure that fully supports SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and IIS.

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    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery strategy to prepare for an IT system disaster. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, non-stop network solution that takes into account availability issues covering a wide array of network technologies and procedures.

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    Progent's Microsoft-certified consultants can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your business, perform pilot installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for smooth performance with virtual server technology, help you in migrating to Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, design and validate business continuity processes that maximize system uptime, and deliver continuing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without overly limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent's Standard Help Desk Services offer a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

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    Progent's Microsoft-certified consultants offer online or onsite support to assist companies of any size to design, deploy, manage, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing particularly challenging problems, or comprehensive project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Microsoft-certified consultants offer advanced support in deploying, using and troubleshooting any edition of Project Server and can provide a wide range of affordable remote support services following industry best practices to help businesses of any size to receive all the advantages of this powerful project management solution. Support services available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized webinar training.

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    Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or on-premises integration and troubleshooting services to help your organization to plan, configure, upgrade, optimize, manage and troubleshoot Aironet wireless access point environments of any size or topology. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to administer and scale. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless access points to work with your unique workplace layout, building structure, and expected workloads.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the highest level of dependability and expandability and is also simple to migrate to any data center. ProSight Virtual Hosting options are built upon proven virtualization architectures that allow small businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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