Fast and Affordable Online Support for Sioux Falls South Dakota Computer Networks
For organizations in Sioux Falls South Dakota, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional value because they possess the practical experience and have access to the advanced tools necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent situations where quick fixes manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to interface to your company's system remotely without breaching system security.
Progent's powerful service database system includes extensive records of all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance rendered to every Progent customer by any Progent engineer. This database of problems and solutions is stored as an easily accessible proprietary database that enables Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can determine optimal solutions promptly.
Remote support services available from Progent to clients in Sioux Falls South Dakota include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to resolve even the most complex issues occurring in network planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to resolve problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using state-of-the-art on-line support technology in order to provide efficient, secure, and affordable diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions to bolster the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security support services available from Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Sioux Falls Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your current one, evaluating or modifying Call Center software to handle the special demands of your corporation, or adding temporary online personnel to reinforce your internal Help Desk group during high-demand events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Sioux Falls South Dakota instant communication with an efficient technical support group with years of background delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's aim is to solve instead of merely record network issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Sioux Falls South Dakota remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Sioux Falls South Dakota, Progent's phone-based network support engineers can provide effective and affordable IT support the moment your business needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Sioux Falls company deals with a regular independent consultant or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to deal with unexpected network crises or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Sioux Falls South Dakota
Progent's online IT consulting services allow your Sioux Falls business to have the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your local IT resources
For most organizations in Sioux Falls South Dakota, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can solve the majority of technical issues. However, IT crises can spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's on-call support experts offer a convenient, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to improve your capability to resolve future problems locally.
- Less Dependence on Freelance Service Providers
For network support, smaller organizations commonly depend on independent freelance service providers. While freelance service people have smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital software are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your IT system stays available.
- Create a Solid Foundation for Smooth Growth
Businesses often start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the solid foundation to handle current business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller companies require advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving productivity. Businesses do not need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.