Immediate Remote Help for Sioux Falls South Dakota Networks
For businesses located in Sioux Falls South Dakota, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide excellent value because they have the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that promote the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to interface to your company's environment remotely without breaching system security.
Progent's proven technical support reporting application maintains comprehensive histories for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support delivered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as a readily searchable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal solutions in the least time.
Online support services provided by Progent to businesses in Sioux Falls South Dakota include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a person's networking skills at the expert level. CCIEs can handle the most complex issues surrounding network design, deployment, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional value since their depth of experience permits them to fix problems rapidly. In typical cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using the latest remote troubleshooting technology in order to perform efficient, secure, and economical analysis and repair.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity devices by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate quickly following a damaging penetration. Security support services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a broad array of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of outsourced network management services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Sioux Falls Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your existing one, selecting or modifying Call Center software to meet the special needs of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center resources to deal with high-demand events such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in Sioux Falls South Dakota instant communication with an efficient technical support resource with extensive experience providing telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply report network issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Sioux Falls South Dakota remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your IT support is proactive rather than reactive. By detecting emerging problems before they expand into downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Sioux Falls South Dakota, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the moment your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Sioux Falls business has a regular independent support technician or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or particularly complex integration projects.
Features of Progent's Online Network Services for Sioux Falls South Dakota
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give offices in Sioux Falls South Dakota unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Sioux Falls South Dakota and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone service and asks for no periodic subscription fee for support services provided during regular business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Help
Amazon MWS Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that meet the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote access software and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a wide range of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of documenting and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.