For small businesses located in Sioux Falls or anywhere in the state of South Dakota, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the advanced tools to solve most network problems rapidly. This lowers direct costs since solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which allow the highest degree of efficiency for remote consulting and repair for small company information networks. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your environment without violating system security.
Progent's proprietary customer support reporting application keeps thorough documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help delivered to every Progent client by any Progent engineer. This history of trouble tickets and resolutions is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft permit access to additional massive support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Sioux Falls or anywhere in South Dakota or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive array of technologies. This breadth of capability enables Progent's consultants to resolve almost any emergency that may take place in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to clients in Sioux Falls and anywhere in the state of South Dakota include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad array of computer technology including system infrastructure, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and validates a person's networking skills at the master level. CCIEs can handle even the most difficult problems surrounding network design, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to resolve the most complex problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network infrastructure issues that are impacting business efficiency but are outside the comfort zone of your local IT service resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration,
Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and ISSAP security engineers can provide a range of security services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Sioux Falls Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software products to address the particular needs of your company, or providing temporary online staff to supplement your internal Call Center group during demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran network consultants gives your computer users in Sioux Falls or anywhere in the state of South Dakota rapid contact with an effective technical support resource with substantial background delivering phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's aim is to resolve and not simply document technical problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based advanced engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Word, and Excel. To read more information on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can promote the creative components of Mac systems by offering remote consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Sioux Falls, or anywhere in the state of South Dakota, online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your network maintenance is proactive and automated. By anticipating potential problems before they evolve into network outages, proactive monitoring can head off stressful and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.