For small and midsize businesses located in Sioux Falls South Dakota, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online technical support engineers offer exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical online service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into major bills. Progent's skill at handling problems efficiently results in your company conserving cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies that promote the highest level of effectiveness for online consulting and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to link to your computer system without violating network security.
Progent's highly evolved service database system includes detailed records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help rendered to every Progent customer by every consultant. This history of problems and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Sioux Falls South Dakota or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based network support professionals possess advanced credentials in an extensive set of technologies. This broad range of capability allows Progent's engineers to tackle practically any problem that may occur in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with mixed-OS networks, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services available from Progent to customers in Sioux Falls include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs can deal with even the most stubborn issues associated with network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent value since their depth of experience permits them to fix even the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so you can receive timely assistance for serious network infrastructure issues that are crippling business efficiency but are outside the comfort zone of your local IT maintenance resources. Progent's Cisco CCIE consultants can tie into your environment using state-of-the-art remote support tools to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security support services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for special projects that small companies frequently need. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Sioux Falls South Dakota Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the money or time to support an in-house Help Desk Call Center but who need quick response from a dependable Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk application software to handle the particular needs of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Sioux Falls South Dakota fast access to an efficient support resource with extensive background providing phone support and remote diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's goal is to solve rather than simply record IT issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To find out additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the creative components of Apple Mac systems by delivering remote consulting services and education in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Sioux Falls South Dakota remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By uncovering looming issues before they result in downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas